Filthy store , not very friendly staffMichael E.
Customer Reviews for Stoicheffs Auto
(U-Haul Neighborhood Dealer)
State College, PA 16803
(No parking available during the rental period)
Services at this Location:
- Mon-Fri: 9 am - 6 pm
- Sat: 9 am - 5 pm
- Sun: 9 am - 1 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TERRY B.
Customer did not leave a comment.DANIELBRUCE P.
The overall experience is great everything from the UHAUL to move and the status of the truck.Eric F.
Customer did not leave a comment.KRISTA M.
When I arrived at the the location, they were not open on time so that I could drop off the trailer. Therefore, I unloaded it and left it there for them. But then they turned around and charged me a $20 after hours drop-off fee. It's not my fault they didn't open on time. I shouldn't be charged.Bradley C.
Customer did not leave a comment.WILLIAM F.
The staff were very unfriendly and not helpful and unappreciative of the business.JOEL W.
The guy that runs that location was VERY RUDE and didn't show me any paperwork, did not show me how many miles were on the truck when I rented it and didn't show me how many miles I went just told me this is how many miles you went and charged me for them I never got a refund for the two days I didn't need the truck.I will NEVER go to that place againANNA N.
Customer did not leave a comment.SAMUEL R.
There were many politically charged and offensive banners in the windows of the store running the U-haul collections. It is not a place I would willingly go to againWalter K.
The guy at the counter, Nick, was professional and got me on my way very quickly. I would highly recommend them.PHILIP G.
Customer did not leave a comment.VORRAPARD K.
Truck was spotless, smelled clean, handled well. Made small move I had to do so convenient. Staff were so helpful, kind, and efficient. Would rent there again in a heart beat.AMY ELISABETH R.
Customer service was rude and disrespectful. Will not returnRaymond A.
Ordered online. Quick, easy pick-up and friendly. Thank youJEANNE W.
You did a great job with clean equipment and the people were very polite. I would certainly recommend this company and definitely this locationTAMMY T.
Customer did not leave a comment.James P.
The location was fine, I mostly had a problem with the website. Not sure if it was a setting on my phone, a problem with the browser, or a problem with the website; but it wouldn't upload any of the photos I took. Ended up having to download the app in order to return the vehicle.Jonathan J.
Customer did not leave a comment.SHUAI Z.
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.JEFFREY H.
Customer did not leave a comment.Ginger E.
Truck was dirty, bugs all over the windshield. Overall, not good customer service.MARK H.
Customer did not leave a comment.Siamak P.
Great serviceDmitrii P.
Great, great, great.KEVIN L.
Customer did not leave a comment.JEFFREY H.
Customer did not leave a comment.LIZETTE P.
Explain in Deatil when dropping off after hours at a location to go on line and answer all questions to close out your account BEFORE you lock the vehicle and turn in your Truck !!michael W.
The owner had obnoxious trump signs and covid signs in the window. I had a family member with covid and dont find it humerus. I would never rent there againDANIEL D.
Customer did not leave a comment.Clifford R.
Nick was great. very helpful!DOMINICK C.
Nothing. Very professional an cost effective.ROBERT K.
Customer did not leave a comment.KURT H.
Everything was very satisfactory.PATRICIA E.
Customer did not leave a comment.Caleb S.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Bobby S.
Customer did not leave a comment.Robert F.
The overly aggressive political signage is off-purring. Take my rental and keep your opinions to yourselfGREGORY C.
Great service thanks Stoicheffs. Will go nowhere except here for my moving needs Again Thanks i Really enjoy a HASSLE FREE transaction thats more than fair for both partys. EXCELENT SERVICESHAUN L.
horriblel serivce. Menacing Trump signs in the window. very aggressive staff. did not pick up phone. return went badly NEVER USING THIS PLACE AGAIN.Stacy L.
So helpful and flexible with my serviceJENNIFER B.
Not a thingRONALD S.
Parking and moving trucks was difficult in your parking lot. We love your cat. Truck was great and rates are fair.TIFFANI N.
If you are not going to allow customers to park here when they are using a rental for a few hours, you really need to make that apparent before a customer arrives in their car and isn't allowed to park it.DONALD A.
The service from the staff person at the desk was wonderful. Great Job!MARY D.
Terrible customer service. Calm down and be professional. Didn't notice the excessive political signs in the window till I left, but they make sense. The owner has legit anger issues.BRIAN S.
Customer did not leave a comment.TED H.
Customer did not leave a comment.WILLIAM R.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Nathan K.
Customer did not leave a comment.ALEC W.
Get the political signs out of the window. Be nicer to customers. 6 political flags is too many.REED T.
I did not appreciate the political signs all over the windows of the business. People were friendly and helpful.SCOTT R.
1st time of renting a vehicle. But, I thought it went well.Lonnie H.
Customer did not leave a comment.JOHN B.
Great to do business with.RONALD S.
Stoicheffs was awesomeTHOMAS S.
Customer did not leave a comment.KEVIN D.
Great to do business withRONALD S.
Friendly customer service would be niceJAMES B.
Customer did not leave a comment.WILLIAM K.
Customer did not leave a comment.Kaleigh M.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.GREGG R.
The location is great, the facility is overcrowded. The counter service was accurate and done professionally when not being interrupted by the telephone.WESLEY M.
Really? This was months ago!KRISTEN H.
Customer did not leave a comment.David S.
My only recommendation for improvement would be to take down â€œThe only thing worse than COVID-19 is Biden-20â€ signs prominently displayed. It's disrespectful.STEPHEN P.
Improve the return section of your App. I returned my rental on a Sunday, Following parking my vehicle I launched the web site listed on the contract. It told me to get the u-haul app. which I did and followed the directions on the app until I was frustrated going in circles with nothing but more advertising. I was at the point of giving up and very angry when I think the store owner showed up. He had no idea how the app worked either but fixed everything and checked in the truck. Without that fortunate occurrence and good customer service, this review would have gone the other way and I never would have returned or spoken well of the experience. Don't count on luck, fix the Application please.Anthony M.
Customer did not leave a comment.VICTOR K.
Customer did not leave a comment.John C.
My entire rental experience was flawless. Everything was on time and ready. I bought boxes too and they were all ready in my rental.Kristina B.
Customer did not leave a comment.RODGER W.
Nick always provides great customer service. Always able to accommodate our needs. Highly recommended.WILLIAM G.
Customer did not leave a comment.TIANCI L.
Small site but very good service.TERRENCE C.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Edwin R.
Customer did not leave a comment.Fangcong D.
Customer did not leave a comment.Bethanie P.
The customer service and relations is second to noneDOUGLAS H.
Customer did not leave a comment.ELAINE M.
I couldn't be happier. It was great. Much better than buying my own truck. Great truck.Gary C.
The inside of the cargo area was not clean. While many might not be bothered by the showy display of Pro-Trump and Anti-Biden/anti-masks posters and banners on the outside of Stoicheffs, we would have chosen another pick-up location had we known Stoicheffs stance on the president and mask wearing.Emily O.
Customer did not leave a comment.Jason E.
Customer did not leave a comment.neal G.
Great to do business withRONALD S.
Customer did not leave a comment.Claudio P.
Didn't like all the Trump signs all over the place.EDWARD P.
Customer did not leave a comment.MARLIN K.
Customer did not leave a comment.Paul P.
Great service on Christmas Eve to make a last minute gift delivery.THOMAS K.
Customer did not leave a comment.Ronald B.
The counter person was rude. The truck was covered in snow and the parking lot was an icy mess. Very dangerous to try to get onto the highway from the lot.David B.
Customer did not leave a comment.Soniya L.
I was offended by the multiple TRUMP banners, and even one that was dismissive of COVID PANDEMIC.CHARYLE E.