Customer did not leave a comment.
CAIO C
Customer Reviews for Stoicheffs Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy process and friendly people working at this location, convenient location easy access to enter
JOSE PI was charged an extra $46.50 for a cleaning fee and dropping the uhaul and auto transport off earlier than expected. I used less miles than I was charged for which I was not refunded the money for either. I did not use all the blankets I also paid for an was not refunded for the blankets either. Avoid this location if possible. Ive used Uhauls all over the nation and this is the only location to not return money for unused mileage and equipment, not only that but charge me an extra 46.50. I will avoid this location at all cost with all the future business I do in that area.
Marcos SThe TRUMP signs all over the place make it anything but inviting. Just leave politics aside from your business please. It took longer than we had anticipated to process us but it was fine. The location is the best in State College for convenience but it's a negative experience whenever we go there.
DAVIN CSwing door clips rusted, unusable. Return process c difficult
THOMAS BThe man I spoke with picking up the truck was super rude and misogynistic. He upcharged me on things I specifically did not want on my order and didn’t give me a choice otherwise. I’m glad I had my boyfriend with me or I would’ve been super uncomfortable. Definitely going to benner pike location next time.
KASEY AAgain, attendant was very friendly.
JEAN-PIERRE MWe have used this location consistently and every time, we say we will try someplace else next time. It is the closest to us, thus our continued patronage. The HUGE Trump flags and political statements are hard for us, even as we support our president, but not the country's polarization, we prefer good governance, strong service and a good business model to overt politics that further divides. The service people here are unresponsive. They do not care about the business and have no positive attitude. Getting in and out of the parking lot is difficult. They need to do more to clear out spaces for people to come and go or see if there's a way to get a circular drive around back to allow people egress. We were parked in at one point for a long time waiting for someone else to move. This was a waste of valuable time and no one in the shop seemed to be watching or caring that this was happening. We are summarily unimpressed by this location and will try somewhere else if there is any other option that's not 20 miles away.
ALISON CLocation was closed Drop off was great
FRANCIS BDrop was quick and easy. Only issue is that there isn’t really a spot to park the truck in the process of dropping off which made it tricky.
DOMINICK MVery small parking lot barely any room to pull your car in n turn around.
MELISSA DExcellent customer service!
DAVID SQuick and efficient service.
SEKHAR BI was able in line and was able to get my car hauler in 15 minutes
JOHN EEvery thing was good👍🏻👍🏻
ROBERT BGood customer service
DALE RThis location had entirely too many political flags and other political items throughout the store. I am very surprised UHaul would be associated with such a store.
JODIE Mparking area is very tight
Joseph FNick is the Best. Accommodating and responsive to questions and concerns.
DENNIS MEverything and everyone is always good here whenever I rent, I was caught in an ice storm and was 2 hours late and was charged for another days rental, wasn’t to happy about that!! Thanks
CRAIG BSo quick and easy
KATHERINE TThis location is always the best!
Jeremy SDon’t be rude to the customers.
ALIREZA SI always have a great experience at this UhAul location! Nick really is accommodating and makes it easy as possible for me to pick up and drop off equipment.
STEPHEN GThe drop off location was dirty, had letters missing from its signs, and was not welcoming. Had divisive rhetoric posted throughout the location. Hours posted online were not accurate.
James MExcellent customer service
DALE RVery fast and Professional
CHRISTOPHER EPleasant customer service!!
STEVEN WBut the person, the employee in this branch is rude and disrespectful
MFRAH ADon't appreciate all the political banners at a U Haul center; mileage pick-up on vehicle was not correct - owner/representative was, overall, not polite about that situation; and people can see who someone really is behind their political signs . . .
PHILIP DNick at Stoicheffs was very helpful. Provided good helpful advice on other supplies. Very reachable when I had a question mid-rental.
ROBERT Ygreat, quick, easy experience. highly reccommended.
BRIAN HAwesome customer service and top of the line equipment.
CHRISTIAN AThe guys were polite and helpful. Thanks
STEVEN WThe U-Haul needed swept, it was was dusty and dirty when I got it but the service was impeccable.
GERRICA RWill plan on using this service again in the future.
RICHARD ROwner was very nice and hooked up the trailer and confirmed all the lights where working on the trailer after he found a bad "Trailer lights" fuse in my truck's fuse box,and replacing it with a spare.
PHILLIP FI was charges 200 dollars for boxes and packing equipment I did not order.
JESSE MI noticed a damaged ( unsafe sliced.with steel belt showing) on original vehicle. A new vehicle was assigned immediately.
GORG Dvehicle was clean and ran well. no issues with pickup, use and drop off. Very efficient and easy!
CHRISTOPHER UNothing comes to mind. Competent and friendly staff. In and out in no time.
DALE LHave an employee that isn’t arrogant and tell me I have an inability to follow directions for unhooking a trailer myself, dirtiest store I’ve seen in a long time, and an all around piss poor service.
CADE CStoicheff's Auto is a reliable U-Haul rental business. They are the best in State College.
KIMBERLY FGreat customer service. Took the needed time to go over the details of my rental.
JUSTIN VOverall rental experience was excellent - equipment was in good working order.
STEVEN RCourteous and efficient service
EORE MI was already on the road when In realized the passenger side mirror wouldn’t stay in place and I had no vision on the right side for merging traffic ect… I had to stop and buy a bungee cord just to keep it in place. The staff were helpful other than my drop off location. I gave them the address I was going to but they never changed my drop off location and it was 55 miles away so I had to make calls to move it closer. U-Haul needs to look at the policy of charging Customers mileage just to drop off the truck. That should be part of the destination mileage. I don’t like being charged mileage that I had to incur just to drop the truck. On my previous rental earlier this month I dropped a truck off with more gas than when I started but U-Haul doesn’t compensate Customers for that it’s in the FINE print. However U-Haul does charge customers if the gas isn’t at the same level. That should be compensated or your trucks should always start with a fulll tank. Giving someone a truck at a 1/4 tank seems like Haul's way of getting free gas 🤔
JAMES LPersonnel at this location was fantastic. Location was fantastic.
PATRICK LThe app did not work properly and frequently froze. I had to call the support line to have them go through the rest of the process. Since I wanted a 5:30 AM pickup, I had to wait until support opened at 7 AM (all times EDT). Even while on the line with support, the app would continue to freeze, but at least I could get underway. During the return process, the app again would frequently act up, often not accepting required photographs, forcing me to retake the same photo over, as much as 8 times.
Jeffrey N