The rudest and worst customer service I ever received.
JOHN D
Customer Reviews for Stoicheffs Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was absolute disgrace. It was old and really bad. The hand break was not working properly. The transmission was super poor. I had real bad experience driving this. It was not at all what I wanted during my move-out. The dolly was also really poor. It was not the usual that I used someother times. It had fabric and made furniture slippery. I had real hassle overall. Not worth the money I paid.
MD MNot the best space to run this kind of business. Staff were nice but could do better with communication skills.
RICHARD HThe van rental was fast, not overly expensive, and they gave me a few minutes of instructions on operating it. I was a little hesitant about driving it because I had been driving a 4-on-the-floor small car for a long time. They made it easy.
WENDY SStoicheffs Auto has a really friendly and helpful staff.
TIMOTHY BNothing - service was prompt and professional. I was greeted with enthusiasm and treated like a valued customer. The process was fast and efficient and they made sure I had no questions.
TERRY MNothing you's are awsome in all ways
DIANE TGreat staff!
MATTHEW TTurning in the truck after hours using the app was a little glitchy but it did work out after a couple of tries.
ERIC RThey have a no vvehicle's in the lot policy. Basically, they say they will not rent to you until whoever dropped you off is out of their lot. There are political signs all over the property, which is inappropriate and extremely unwelcoming to customers. The staff are nowhere to be found when you walk inside. They have a 25 dollar surcharge to your rental if you don't fold the uhaul moving blankets, and sweep out the truck before rental. Never seen that before, which was kind of weird. Further, the person who rented too us left the truck running and tried to get us moving as soon as we had the truck. But, we got a text saying we had to take pictures of the trucks condition before leaving the lot, or we are responsible for any damage to the vehicle. Not that there was any damage, but its an extremely shady practice. I went to a different uhaul place, and was reminded to take pictures of the vehicle before leaving. All in all, horrible experience. I wouldnt recommend anybody come here that isn't looking for a disappointing experience.
THOMAS Jgreat prompt service
TYLER SAwful customer service all around: very rude, did not show me one aspect of the huge truck! NOT AT ALL HELPFUL!
Linda MVery easy process and friendly people working at this location, convenient location easy access to enter
JOSE PI was charged an extra $46.50 for a cleaning fee and dropping the uhaul and auto transport off earlier than expected. I used less miles than I was charged for which I was not refunded the money for either. I did not use all the blankets I also paid for an was not refunded for the blankets either. Avoid this location if possible. Ive used Uhauls all over the nation and this is the only location to not return money for unused mileage and equipment, not only that but charge me an extra 46.50. I will avoid this location at all cost with all the future business I do in that area.
Marcos SThe TRUMP signs all over the place make it anything but inviting. Just leave politics aside from your business please. It took longer than we had anticipated to process us but it was fine. The location is the best in State College for convenience but it's a negative experience whenever we go there.
DAVIN CSwing door clips rusted, unusable. Return process c difficult
THOMAS BThe man I spoke with picking up the truck was super rude and misogynistic. He upcharged me on things I specifically did not want on my order and didn’t give me a choice otherwise. I’m glad I had my boyfriend with me or I would’ve been super uncomfortable. Definitely going to benner pike location next time.
KASEY AAgain, attendant was very friendly.
JEAN-PIERRE MWe have used this location consistently and every time, we say we will try someplace else next time. It is the closest to us, thus our continued patronage. The HUGE Trump flags and political statements are hard for us, even as we support our president, but not the country's polarization, we prefer good governance, strong service and a good business model to overt politics that further divides. The service people here are unresponsive. They do not care about the business and have no positive attitude. Getting in and out of the parking lot is difficult. They need to do more to clear out spaces for people to come and go or see if there's a way to get a circular drive around back to allow people egress. We were parked in at one point for a long time waiting for someone else to move. This was a waste of valuable time and no one in the shop seemed to be watching or caring that this was happening. We are summarily unimpressed by this location and will try somewhere else if there is any other option that's not 20 miles away.
ALISON CLocation was closed Drop off was great
FRANCIS BDrop was quick and easy. Only issue is that there isn’t really a spot to park the truck in the process of dropping off which made it tricky.
DOMINICK MVery small parking lot barely any room to pull your car in n turn around.
MELISSA DExcellent customer service!
DAVID SQuick and efficient service.
SEKHAR BI was able in line and was able to get my car hauler in 15 minutes
JOHN EEvery thing was good👍🏻👍🏻
ROBERT BGood customer service
DALE RThis location had entirely too many political flags and other political items throughout the store. I am very surprised UHaul would be associated with such a store.
JODIE Mparking area is very tight
Joseph FNick is the Best. Accommodating and responsive to questions and concerns.
DENNIS MEverything and everyone is always good here whenever I rent, I was caught in an ice storm and was 2 hours late and was charged for another days rental, wasn’t to happy about that!! Thanks
CRAIG BSo quick and easy
KATHERINE TThis location is always the best!
Jeremy SDon’t be rude to the customers.
ALIREZA SI always have a great experience at this UhAul location! Nick really is accommodating and makes it easy as possible for me to pick up and drop off equipment.
STEPHEN GThe drop off location was dirty, had letters missing from its signs, and was not welcoming. Had divisive rhetoric posted throughout the location. Hours posted online were not accurate.
James MExcellent customer service
DALE RVery fast and Professional
CHRISTOPHER EPleasant customer service!!
STEVEN WBut the person, the employee in this branch is rude and disrespectful
MFRAH ADon't appreciate all the political banners at a U Haul center; mileage pick-up on vehicle was not correct - owner/representative was, overall, not polite about that situation; and people can see who someone really is behind their political signs . . .
PHILIP DNick at Stoicheffs was very helpful. Provided good helpful advice on other supplies. Very reachable when I had a question mid-rental.
ROBERT Ygreat, quick, easy experience. highly reccommended.
BRIAN H