Customer Reviews for Stoneman Oil Co
(U-Haul Neighborhood Dealer)

Rating:

3.0

That was not the location I picked. Had to drive 25 miles out of my way. The place was so awful looking inside. Was cluttered and really dirty. They also told me that they were open til 1:00 but when got there at 11:20 they were closed. Had to call and somebody finally came out

Rating:

5.0

Absolutely nothing.

Rating:

5.0

Nothing !! Everything was just fine.

Rating:

5.0

When I got to the drop off place, the gentleman was very polite easy to drop it off. No hassle good job.

Rating:

2.0

The door smells pee

Rating:

5.0

I dropped off this trailer in Hancock Michigan at a reputable Uhaul dealer I feel comfortable dealing with. I felt safe and respected that the Uhaul in Hancock Michigan I’ve used them for over a decade.

Rating:

4.0

Make sure interior of Uhaul is acceptable for using before it leaves the location.

Rating:

1.0

I had my reservation as a 1 way from TRF, MN to Wadena, MN for Feb 1 and return Feb 2. Then changed it to pick up Jan 31 with a 2 day allowance for use. On Jan 30 uhaul calls and stated there was not a 15 ft truck in TRF for pickup on Jan 31. He suggested we get one in Wadena and bring it up with a 1 way charge and mileage included as a 1 way. He offered me a $50 discount for the extra fuel. So Iwe did this, then uhaul charged me for a round trip and extra miles. What should have been about $350 is now well over $550 plus the extra fuel. Please make this right with me. I have contacted my credit card with a dispute. At this time I do not recommend uhaul to anyone very poor service and lack of communication. [redacted]. Call me

Rating:

2.0

The U-Haul had finger nail clippings in the cup holder, and trash behind the seats. Hadn’t look like it had been detailed in 5 years.

Rating:

1.0

The parking lot area had snow drifts and was NOT plowed out from the storm two days ago. I would have been stuck if I've hadn't had 4WD and new tires. Office was a mess, heated by a propane heater, with unfinished walls.

Rating:

3.0

Icy and snow covered lot

Rating:

3.0

Have printed receipts as I didn't get one and I was gone before I got the emailed one and the price was more than I was quoted when I called in.

Rating:

3.0

Better location Better workers

Rating:

3.0

This location was closed on the day of our return. We were unable to see the inside of the location, so it definitely was not inviting, but the exterior was fine. There were no personnel to help us with returning our two trucks, however the U-Haul App was well designed and very helpful during the return process.

Rating:

1.0

Rude customer service and our overall rental was horrible the entire vehicle shook. Will never use again.

Rating:

4.0

Not sure I had a good experience

Rating:

5.0

Jim was so very helpful. He helped us get all connected and sent us on our way. With a small delay I called to see if I could extend a couple days and Jim took care of extending our contract without making us come back in. This was really convenient for us. When I droppped off I was by myself and my back up skills are not to be trusted fully and he said I’ll hop in and do for ya. He backed it up o to its spot and then unconnected the trailer and said your good to go. Thanks Jim for going above and beyond with your service. Great to know our community has you!!!

Rating:

5.0

Excellent customer service! Clean easy to find location

Rating:

1.0

I was told I just needed to put it back to half tank which was what it was at when I got it. Nothing about having a milage limit and I'd be charged of I went over the amount. Was charged an additional 52 dollars and was told it was 30 dollars a day for extension on the return date was changed 40 a day overall bad experience and have no heard anything back from the manager

Rating:

1.0

Dropped off after hours, really no parking space per U-Haul guidelines. Difficult and time consuming.

Rating:

5.0

Quick and easy!

Rating:

5.0

The pick up was great. Very personable gentleman checked us out. I am grateful they were open on a Saturday. We found we didn’t need to use the equipment (car tower) we rented as the vehicle we planned to tow did start and was drivable. I would rent from them again.

Rating:

5.0

Jim is Awesome!

Rating:

5.0

Jim is a great guy and runs an excellent shop.

Rating:

3.0

The guy was in his office smoking like a chimney!

Rating:

3.0

When I arrived my u-haul truck was dead it took us half an hour to charge it enough for it to start it was very frustrating to say the least on top of an already frustrating day

Rating:

3.0

Dead mouse in the cab, multiple problems with app pickup, took almost 2 hours to get the truck.

Rating:

1.0

I turned the vehicle in EARLY, and I mean very early. I rented it for 12 hours I brought it back in less than 4. However I was emailed weekly with notifications saying that I haven't turned in the equipment. When I absolutely did. I spoke with 2 different representatives and the conclusion was that the site manager hadn't checked it in yet. Now maybe something happened to him and he couldn't, I don't know and I certainly hope not, however there should have been a back up plan in place in case such a situation occurred. Especially to reduce the anxiety felt by the customer. U hual in general is a great program and I'm happy to be able to use it but this site isn't very reliable and anxiety inducing.

Rating:

3.0

the process to get the truck didnt go smooth. It was about the app. and not the location. I had my son as contact and that is all I thought you needed along w/ Drivers license. but then you were requesting an add'l contact ??? I gave you another name and they received a text that you would reach out but you never did? What was the point. While trying to complete the check out process, the odometer reading would not show on my picture because it was digital? it would not let me upload a picture of some scratches on the truck and only allowed me to verify the license plate # and then completed the process. there was only 1/4 tank of gas, I was always under the impression that tank should be full. Checking the truck back in went smooth.

Rating:

4.0

Gas tank was not completely full upon pick up. ⛽️ I returned vehicle totally full. ⛽️

Rating:

5.0

Not charge people 2 times for a uhaul. It's ridiculous.

Rating:

4.0

Very friendly help getting the trailer unhitched from the vehicle.

Rating:

2.0

This place is pretty scary and it is difficult to access the parking lot.

Rating:

3.0

Trailer lights didn’t work which is company issue not this location. Person didn’t properly put on trailer so had to fix it before drive off which isn’t a big deal, but could be an issue for those who don’t have the knowledge.

Rating:

3.0

The location was closed at drop off and your stupid survey will not let me choose “not applicable “ even though it is an option.

Rating:

5.0

Rental of the truck made our lives so much easier. Greatly appreciated.

Rating:

3.0

Cab of truck could have been swept out. Dash lights on unit were so low and non adjustable that nothing was visible untill pitch black outside. Overall truck ran fine, radio was a plus

Rating:

2.0

The dropoff changed and was not made clear. I purchased it returning to Staples, not Wadena.

Rating:

5.0

Really nothing, he was friendly and helpful, will be renting a trailer or 2 next month from him to finish moving.

Rating:

5.0

tail light out on the left side... had to wiggle wires on the hitch to get the lights to come on ,,,but wiuld not stay on

Rating:

1.0

No one around, truck windows were filthy from a dog being in the truck

Rating:

2.0

Had to wait 2 hours at the u-haul office for the truck because of their website was down. This messed up our schedule when we arrived at Duluth,MN. Duluth office charged us a late return service fee!

Rating:

4.0

The man that rented to us was friendly, and helpful. Knew what he was talking about. Great service

Rating:

3.0

The trailer lights did not work with my vehicle, my car uses a trailer light computer and the trailer lights were LEDs that were not recognized by the computer, had to find a way to modify the connection between, this information about the LED lights would have been helpful before rental.

Rating:

3.0

Truck was filthy when I got it. Was obviously not cleaned before I picked it up.