Customer Reviews for Stonepoint Cabinet & Granite Counter Top
(U-Haul Neighborhood Dealer)

416 reviews

6440 Old Winter Garden Rd   Orlando, FL 32835

(407) 299-4144

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 10/29/2021 - 11/5/2021: 8:00 am - 7:00 pm

Services at this Location:

Contact Us

(407) 299-4144

6440 Old Winter Garden Rd
Orlando, FL 32835

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 10/29/2021 - 11/5/2021: 8:00 am - 7:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

We doing good job we are excellent

ODULSAINT O. 
Rating:
5.0

They are very nice, respectful, super professional, I really recommend this place. Thank you.

VALTER I. 
Rating:
4.0

Make sure the trucks don't smell like cigarettes and that the low tire light isn't on when picking up a truck.

MARIANA D. 
Rating:
5.0

Nothing. Great service by Sabrina

PEDRO G. 
Rating:
5.0

Customer did not leave a comment.

OSCAR T. 
Rating:
4.0

Customer did not leave a comment.

Idler B. 
Rating:
2.0

The truck had a check engine light, when it's rainning water pouring inside the cab. And I was unable to use the app to return the truck, I call customer service they were unable to help me. Rerurn fuel level was 3/4 and Rerurn mileage was 79577 I took pictures...

JACKLIN D. 
Rating:
3.0

Friendly staff. Efficient. Equipment worked well, but the concern was the status of the truck. The front cabin had a leak with rain dripping. The mom's attic portion had a leak and any The back smelled of faint urine.

David B. 
Rating:
5.0

Thank you so much for your service I appreciate that thank you again

FRANCOIS J. 
Rating:
3.0

Customer did not leave a comment.

TAYLOR S. 
Rating:
1.0

I would never book at this location again. The owner was nasty and money-hungry! Customer service was horrible! I was also overcharged. I would not recommend this location to anyone!

JUNA J. 
Rating:
4.0

Customer did not leave a comment.

STEVEN N. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
2.0

Customer did not leave a comment.

RIGOBERTO U. 
Rating:
3.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Excellent and friendly service

Andres B. 
Rating:
5.0

Customer did not leave a comment.

DOMONIQUE R. 
Rating:
5.0

Customer did not leave a comment.

ALIEHYEA P. 
Rating:
5.0

On returning the truck it wouldn't start at the uhaul ofc.

BETTY S. 
Rating:
5.0

Customer did not leave a comment.

ANNMARIE A. 
Rating:
1.0

I will never rent from this location again! I found the owner to be rude and did not provide adequate communications about the return process. I specifically said that I did not need the truck beyond Saturday, and asked it I could return on Sunday. She said that they were closed on Sunday, however NEVER discussed the fact that they have a drop box and could be returned when they were off. As a result, I paid for a truck to sit at my home for 1.5 extra days. Never again!

Cheryl Z. 
Rating:
5.0

Customer did not leave a comment.

Dianne C. 
Rating:
5.0

Customer did not leave a comment.

Ramon H. 
Rating:
5.0

Customer did not leave a comment.

Edgar J. 
Rating:
5.0

The location and people were great. The equipment was good. The only comment is that the inventory on hand did not match what was offered at the time of the reservation. Example: at the time of reservation, dollies were reserved but they did not have them at the office. That said, they were accommodating and helpful.

Raphnel V. 
Rating:
5.0

Wonderful friendly and efficient staff!

ROBERT P. 
Rating:
5.0

Very friendly service and easy process. They also allowed me to extend the amount of time to rent the truck

Annistacia M. 
Rating:
1.0

The owner of the location should not be permitted to represent Uhaul. I called ahead to give notice that I live a mile from the location and I was 15-20 minutes behind and the gentleman sId he already had rented MY reservation to another customer and had NO other vehicles. Then he argues with me and tried threatening to charge me $50 when actually in Uhaul's policy I would be the recipient of $50. Then to cover up his mistake he changes my reservation in the computer. Since I desperately needed the vehicle my son and I went up there and he stuck us in a bigger truck that costs more and more on gas. I notated a call to Uhaul customer service. He still charged me for the bigger vehicle and gas. It was a EXTREMELY DISHEARTENING experience for my son & I...

BRETT L. 
Rating:
5.0

Customer did not leave a comment.

Yefry A. 
Rating:
5.0

Customer did not leave a comment.

FABIO G. 
Rating:
5.0

Very Easy location, no high traffic volume; owner courteous and professional.

Vanessa H. 
Rating:
4.0

Customer did not leave a comment.

henry V. 
Rating:
5.0

Was sent here by another location that didn't have what I needed. This location was very easy to locate and took care of my needs quickly and professionally. Would recommend them to anyone.

Mason H. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
3.0

Customer did not leave a comment.

ERIC H. 
Rating:
3.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

LUIS A. 
Rating:
5.0

The lady that processed my payment was very pleasant and professional . ( Sabrina ) She set an example of what customer service should be all the time every where we go for help .

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

EDNILSA G. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
1.0

Charged me $10.00 for CDW coverage, even when I declined coverage. Told me is mandatory CDW coverage for pickup truck Owners have rude behavior

Ramzan G. 
Rating:
5.0

Customer did not leave a comment.

Pedro F. 
Rating:
2.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

I received what I expected at a fair price .

LARRY B. 
Rating:
5.0

None, the employee was so nice and friendly.

William S. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

ILESHKUMAR A. 
Rating:
5.0

Customer did not leave a comment.

Kervens S. 
Rating:
5.0

Customer did not leave a comment.

saul B. 
Rating:
1.0

The person that received me at the counter was kind and checked me in fast but the guy that I believe is the owner was really rude and did not want to hook up the trailer in my truck, unlike all other u-hall places. He told me he would not hook up the trailer because I had stuff on my truck that was on his way and that he was going inside and I should do it my self. If you want to be treated with disrespect you have to go to this place.

Caio B. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Ronnie B. 
Rating:
4.0

Customer did not leave a comment.

Petria C. 
Rating:
5.0

Customer did not leave a comment.

DIMAS R. 
Rating:
5.0

Everything I good

brad A. 
Rating:
5.0

Customer did not leave a comment.

Fredericka W. 
Rating:
4.0

They stayed open late. We were running late. That was great!

MEREDITH T. 
Rating:
2.0

I've never experienced this before, but the owner of the establishment treated me so poorly. There was confusion with the contract which I was going to straighten out with customer service. It wasn't a big deal anyways but he felt the need to be rude and unprofessional. It was a bad experience none the less.

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

Volmer R. 
Rating:
1.0

I have been dealing with Uhaul for a very long time but this was my first terrible experience not only did they give me a dirty 21' but also charged me for a cleaning for returning it to them like it was given to me. Very unprofessional got hung up on twice by some lady and tgev3rd time a gentleman said he'll call me back never do..

Richardson C. 
Rating:
5.0

Customer did not leave a comment.

vichella J. 
Rating:
1.0

I will never send anyone i like to this location . The man who run this place is a crock and cheep so cheep . but if you land there for some reason take a picture of your gas reading and mileage before he rob you. my advice is finde another location with decent person

MAHER W. 
Rating:
5.0

Picking up & returning the rental was super quick & easy.

Paulo C. 
Rating:
1.0

Was charged extra mileage that was Impossible for me to have tracked during my time with the rental. Never had this issue with any other uhaul location.

Danny E. 
Rating:
5.0

Used this location a couple of times. The owners (I'm assuming they're the owners) are just so wonderful to deal with. Always polite and friendly. I will always return to this location.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

Kathy Z. 
Rating:
5.0

It was very easy to rent at this location.

Lorette W. 
Rating:
2.0

The communication with the customer and the location is very poor.

Matthews R. 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ P. 
Rating:
1.0

Truck was dirty and had roaches. Was told there was a 1/4 tank but had to fill up right away. Unacceptable. No one should have.to rent a Uhaul with no gas. They charge the customer is.they don't fill up so I would like a refund back for my gas

Marcella G. 
Rating:
5.0

It was easy renting on the website. Equipment was clean, personnel courteous. Would definitely rent at this location again!

Lorette W. 
Rating:
5.0

Customer did not leave a comment.

Horace A. 
Rating:
5.0

Customer did not leave a comment.

OCEAN T. 
Rating:
5.0

Customer did not leave a comment.

JAVIER G. 
Rating:
5.0

Every thing was perfect

angela C. 
Rating:
4.0

Just be more friendly.....

ROMMEL G. 
Rating:
3.0

Customer did not leave a comment.

Aldo M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA P. 
Rating:
5.0

qualified people and good equipment

Washington S. 
Rating:
5.0

Very considerate Staff. Respectful and efficient. I will be coming back soon. Thanks for the service.

MILTON M. 
Rating:
3.0

The owner of Stonepoint Granite (Ravi) was terrific. Obtaining the rental went very smooth, and the 10-foot U-Haul truck was in absolute tip-top shape. It was easy to return after hours, with a secure key drop-box. I definitely will be renting from Ravi again!

STEPHEN K. 
Rating:
5.0

straight fowardred and did there job.

ALICE C. 
Rating:
3.0

Customer did not leave a comment.

Masoud F. 
Rating:
1.0

This is a second encounter i had with this location,both are horrible! No one was ever in the office during normal business hours. They posted a phone number on the door. i tried to call but no one pick up. The parking lot is chaotic! I just dropped off my trailer and took a video for proof! Total unprofessional, how can a granite store approved for Uhaul location? Never will i stop in this place! Unbelievable

Dainius M. 
Rating:
1.0

Do you job right and not steal from your customers

Christopher R. 
Rating:
5.0

They are awesome at this location!

DENNIS H. 
Rating:
1.0

This place is trying to scam people out of money charging 2 time the amount agreed and threatening the customers their location is crap looks like an abandoned junkyard and their office is a showroom for another business this place should be shut down

brad P. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

The Trailer was broken and had to get a lock to secure it while on the highway

Bria M. 
Rating:
5.0

Customer did not leave a comment.

Andy J. 
Rating:
5.0

Customer did not leave a comment.

Alison T. 
Rating:
1.0

Just bad service overall.

Luctama J. 
Rating:
5.0

The guy who assisted me in picking up the u-haul was friendly and polite. The whole process was seamless and quick. I would recommend this location to anyone who is moving around the Metrowest , Dr. Phillps, and Windermere area. It was also nice that the place was pretty empty and they had COVID safety guidelines in place.

Mai T. 
Rating:
5.0

Customer did not leave a comment.

Antoine L. 
Rating:
1.0

The owner he was very rude. When it was time to return the equipment. He demanded that I move the truck in a very small, tight space. And stated that he would not move the car that was in the way. I told him I felt uncomfortable with how large the truck was compared to the space. He told me I had to move the truck because he wasn't touching it after me because I may have COVID. This is after he insulted me and made a statement that I stole his dolly. Although both that I rented were returned in the truck. I had one hand dolly from my church, which was donated to us from a Uhaul location that we normally rent from. He stated “I am reporting you to Uhaul because you stole their dolly.” I am very upset with how he talked to me and wil never rent from this location again. My church will never do business here again either. Completely unprofessional and just rude.

Elisha B. 
Rating:
2.0

Customer did not leave a comment.

Travis J. 
Rating:
5.0

Customer did not leave a comment.

Gyslaine J. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
1.0

This location falsely charged my card for cleaning and feul and I need my money returned

Richard S. 
Rating:
3.0

The truck was very dirty inside with lots of dirt and debris especially in the attic part. The cabin was dirty with coffee type spills on the steering wheel and seat.

Sheri L. 
No reviews have been submitted for this location.

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