Customer Reviews for Stony Hill Hardware
(U-Haul Neighborhood Dealer)

1436 reviews

34 Stony Hill Rd   Bethel, CT 06801
(One mile away east of exit 8)

(203) 297-6771

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 9 am - 2:30 pm
Special Operating Hours
  • 5/9/2021 - 5/10/2021: Closed

Services at this Location:

Contact Us

(203) 297-6771

34 Stony Hill Rd
Bethel, CT 06801
(One mile away east of exit 8)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 9 am - 2:30 pm
Special Operating Hours
  • 5/9/2021 - 5/10/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The app for mobile checkout is frustrating. If you are going to need that many pictures then you need to improve the upload connection at your end or lower the pixel density. It took 4 - 5 attempts to finally checkout. And I had a strong signal.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

U-haul online checkin should be fixed so it works

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

JACK N. 
Rating:
5.0

Great experience! The representatives were very friendly and helpful! Will use this location again and highly recommend to friends and family.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW W. 
Rating:
5.0

Nothing - the service is excellent as is.

CHRIS G. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY E. 
Rating:
3.0

Truck was very dirty - pick up from store was not friendly or helpful - will not use ever again

RICHARD H. 
Rating:
5.0

Great customer service, very friendly and helpful.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

FRANK B. 
Rating:
5.0

Entire process was fast, efficient and easy. Thanks.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Beth C. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Very good experience.

Richard A M. 
Rating:
5.0

The van was dirty inside and smelled bad. Guess it doesn't get wiped down between customers like it does at U-Haul storage place? But it was faster service at this location than the U-Haul storage location and more convenient.x I just wish the van wasn't so dirty especially with covid. Ned time I'll bring my own Lysol wipes and clean it before I get in.

MELISSA E. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

PAUL O. 
Rating:
5.0

Very easy process with very nice personnel.

PETER L. 
Rating:
5.0

It was perfect. Close to home. Knowledgeable owners. Nothing to improve!

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

PETE D. 
Rating:
5.0

Stony Hill Hardware is awesome. Such a welcome alternative to the big box stores

WILLIAM S. 
Rating:
5.0

Nothing. Customer service was excellent, I was greeted very nicely and professionally. Very welcoming. That's the way every business should be run.

REBECCA R. 
Rating:
5.0

Very helpful. Professional

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

ROBIN W. 
Rating:
5.0

Very easy and the least stress during the move, thanks!

Elizabeth O. 
Rating:
5.0

2nd or 3rd rental. Convenient and friendly!

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA C. 
Rating:
5.0

Exceptional service! Incredibly easy and smooth transition! Great people and wonderful store for many needs!

GINA B. 
Rating:
5.0

Very nice lady at the store. She was very patient and helpful.

ROGER C. 
Rating:
5.0

Customer did not leave a comment.

ALEX M. 
Rating:
5.0

Back door in trailer open hard

VASYL B. 
Rating:
5.0

Very good customer service

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
5.0

Disappointed with Uhaul corporation for not guaranteeing and stocking a local uhaul trailer, as requested. We had to drive an hour and a half to this location for pickup. Uhaul needs to guarantee local pickups when people are on tight moving deadlines.

DANIEL T. 
Rating:
5.0

The people a the rental location were wonderful to deal with couldn't have been there easier.

MARK E. 
Rating:
5.0

Both phone and in person customer service was fantastic. Will definitely go out of my way to use them again.

CJ M. 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
5.0

Great experience at this location. I am concerned as the amount billed to my credit card exceeds the actual receipt amount.

FREDRICK S. 
Rating:
4.0

Customer did not leave a comment.

GARYMICHAEL P. 
Rating:
5.0

Your online checkin sucks. I will not use U-Haul again because of it. Plus you ripped me off for $7 by charging me for a hand truck I didn't order. I plan to file a complaint with the Connecticut Department of Consumer Protection.

Matthew D. 
Rating:
5.0

Nothing! Super easy pick up and drop off. Couldn't be easier.

KATHRYN C. 
Rating:
5.0

Customer did not leave a comment.

Barry R. 
Rating:
4.0

Customer did not leave a comment.

CHARLENE C. 
Rating:
5.0

Great people. Thank you.

ROBERTNICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
5.0

Store employee very friendly

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

ONEL H. 
Rating:
1.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Just keep up with what you are doing.

PETER L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
3.0

Customer did not leave a comment.

ROBERTC M. 
Rating:
5.0

Rental was easy and efficient. Truck served well and was easy to drive and load. Good value for the job performed. Thank you!

JEFFREY J. 
Rating:
5.0

Customer did not leave a comment.

Kathryn C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Great experience, very nice folks.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE N. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

This location have people friendly, available and willing to help. No issue with reservation or the above mentioned, but the U-Haul poi system that handles the rental is to say the least slow, frustrating and had me waiting for a long time while the nice gentleman tried to wrestle it into compliance and all I am talking about here is a simple print and pay transaction....really? Again this was no fault of the location or its staff, system just stalled and would not do a simple transaction at all and this is not the first time I hear of this from this location. One would think that this is important to U-Haul especially during this C-19 time to not have people waiting for a simple transaction for that long. Hope you fix it for the location since they seem to be doing their best to assist their customers in a timely and “please come back” kind of way.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

As always everybody at Stony Hill Hardware knows their stuff, are great to deal with and keep the vehicles top notch.

PETER L. 
Rating:
5.0

Good experience and will rent from themy again.

bryan A. 
Rating:
4.0

1.) The tail lights did not work. The brake lights and turn signal lights did work, but not the tail lights. We were pulled over by the police at night 10 hours later, when it got dark. Together with the police we were not able to correct the problem. 2.) There were issues with the computer system. It was unable to photograph the drivers licenses of either the primary or second (spouse) driver. The primary license had been uploaded in pre check in, and the second license info had been communicated in a phone call a day or two earlier. We were told that they needed to be uploaded again, but the photograph system did not work. I believe the problem was resolved by the info being input manually. 3.) The odometer reading appeared to not match the contract, which we did not notice until the turn-in. We think that the odometer was showing trip information for a previous trip. We hit the top button on the left of the dashboard, and believe we reset the odometer to the truck reading, rather than the prior trip reading. We figured this out when we had to photograph the dashboard with the odometer reading and the fuel level reading at turn in, after much trying. 4.) I can't blame the location for any of the above. The people who were helping us could not have been nicer or more helpful.

James S. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
4.0

This is a neighborhood hardware store and the people are "old school" helpful and friendly. I have rented the auto transport from them 4 or 5 times and will always contact them as my 1st choice in the future.

ALEX M. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Taking car by phone was not working. I did it with cashier which is inconvenient and took extra time.

IGOR K. 
Rating:
2.0

There was no heat in the truck and it was a very cold day. They should check the vehicle before renting it out.

Anne S. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

The best people I have probably ever dealt with helpful and just plain nice. I honestly can't say enough about the experience.

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

Javier D. 
Rating:
5.0

Nothing the vehicle, service and atmosphere were all excellent

John R. 
Rating:
5.0

Nothing, this is a great location to rent from and the vehicles are in top shape.

MARK H. 
Rating:
5.0

U-Haul website was down but the folks at Stony Hill stuck with it and did everything they could to get me on my way. Site cane back and they even came out in the rain to be sure I had what I needed. Highly recommend.

Juli F. 
Rating:
5.0

Owners were friendly, and helpful.The store opened on time, and it was quick and easy to pick-up and drop off.

Deborah C. 
Rating:
5.0

Fantastic service and a smooth ride!

Joy M. 
Rating:
5.0

Customer did not leave a comment.

Diana F. 
Rating:
5.0

great service - no issues

WILLIAM H. 
Rating:
5.0

nothing, their service was excellent and welcoming

VINCENZO T. 
Rating:
3.0

Send invoice more timely

Rich W. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

Nothing, this vendor is spot on with their customer service. They are prompt, helpful and very easy to work with.

Mat C. 
Rating:
5.0

Super

mary G. 
Rating:
5.0

The rental process and experience was great.

Wayne C. 
Rating:
3.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

BROOKE B. 
Rating:
5.0

Super helpful and accommodating!

Steven A. 
Rating:
5.0

Very nice people. The truck ran well and was spotless! Thank you😃

Raymond P. 
Rating:
5.0

Great Staff. They made my rental one of the easiest I've ever experienced.

DANIELJOHN M. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

STEVENH G. 
Rating:
5.0

I think this was my best experience ever.

wendy P. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Madhusudan S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top