Customer Reviews for Stony Hill Hardware
(U-Haul Neighborhood Dealer)

1,751 reviews

34 Stony Hill Rd   Bethel, CT 06801
(One mile away east of exit 8)

(203) 297-6771

Hours

  • Mon–Sat
    8 am–4:30 pm
  • Sunday
    9 am–2:30 pm
Special Operating Hours
  • 2/8/2023 - 2/11/2023: Closed

Services at this Location:

Contact Us

(203) 297-6771

34 Stony Hill Rd
Bethel, CT 06801
(One mile away east of exit 8)

Services at this Location:

Hours

  • Mon–Sat
    8 am–4:30 pm
  • Sunday
    9 am–2:30 pm
Special Operating Hours
  • 2/8/2023 - 2/11/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All was good and all was sound.

Ben D. 
Rating:
4.0

Notify customers if any packing supplies will not be available.

Andrew D. 
Rating:
5.0

The staff at Stony Hill Hardware were very courteous and helpful and got me hooked up to the trailer I rented and on on my way in less that 30 minutes. I highly recommend anyone in the Danbury, CT area to choose this facility for any and all Uhaul rental needs.

CHRISTOPHER F. 
Rating:
5.0

The 2 women that were working that day were very helpful and accommodating. They took their time to help me and explain everything.

Taylor G. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

I had already done all the check in on line such as scanning my license in etc but they made me go through the lengthy process again to pick up the vehicle. Otherwise I would have given them 5 stars.

Anne S. 
Rating:
5.0

Customer did not leave a comment.

Beverly L. 
Rating:
5.0

Noticed after loading the trailer the right rear tire was low on air. I check for nails and found a screw in the tread, but not deep enough to cause a leak. It was very worn and appeared to have been there for a long time. After airing up the tire it held for the entire trip. Recommend checking tire pressure before delivering equipment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

It was just an open field with trucks.

ANTHONY F. 
Rating:
5.0

All good

Rodney B. 
Rating:
5.0

Experience was Smooth And Efficient

fran P. 
Rating:
5.0

Everything went perfect

Anselmo D. 
Rating:
5.0

Customer did not leave a comment.

lee P. 
Rating:
5.0

Very honestly, I feel violated. I was charged much more than the posted daily rental rate for a 5'x8' trailer and was told that I would have to pay for 8 days ($744.45). It was only a 3 1/2 day trip. I had to pay for 4 days that I did not need the trailer.

Larry D. 
Rating:
5.0

Check/replace headlights. Left low beam bulb was burned out. I did not wait as it would have meant losing several hours.

todd E. 
Rating:
5.0

Excellent friendly staff and quality rental

Christopher S. 
Rating:
5.0

Great deal, great service.

Eric S. 
Rating:
4.0

I don't think there is anything UHAUL can do, but I told the person at the place that I messed up and FILLED the truck with gas, when I picked it up with less than a half tank. For a truck this size, that equates to about $60 thrown away from me and gifted to UHAUL. I've accepted my mistake, but if there was anything that they could have done, either they didn't try, or they don't know. chrisstillman51@gmail.com

Chris S. 
Rating:
5.0

The after hours pick up was very difficult and cumbersome, however, I completely understand all of the steps and why. I had to call the store earlier that day and the person that answered was extremely helpful, knowledgeable, and courteous.

Christopher T. 
Rating:
3.0

Customer did not leave a comment.

DOMINICK S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

This location was awesome! I wouldn't change a thing. Family run and great conversations. Will always go to this location from now on.

Faheem Z. 
Rating:
5.0

Stony Hill Hardware is the place to go for all your home project needs. Friendly, knowledgeable and professional.

Robert T. 
Rating:
5.0

I received my truck at 1/8 of a tank of gas, at no fault of my pick up location. The previous renter did not fuel up before dropping it off. Additionally, there were issues with the brake lights no functioning as well as one reverse light. It was documented when I dropped the vehicle off.

Patrick M. 
Rating:
5.0

Can't read receipt

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Alex B. 
Rating:
4.0

Customer did not leave a comment.

Lauretta M D. 
Rating:
5.0

Customer did not leave a comment.

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

Lee T. 
Rating:
5.0

Great service excellent staff. Will definitely go there again.

Patrick B. 
Rating:
5.0

To me is good enough, very efficient

Eliete O. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Amy F. 
Rating:
5.0

Super nice people. Great place, I shopped too. Smooth process.

Alfred V. 
Rating:
3.0

Customer did not leave a comment.

Melonie M. 
Rating:
5.0

Customer did not leave a comment.

Gordon K. 
Rating:
5.0

Customer did not leave a comment.

TIM L. 
Rating:
5.0

The online process was a bit cumbersome and detailed. Other than that, it was extremely convenient to be able to pick the truck up after hours and return it after hours.

Tom B. 
Rating:
4.0

The lug nuts were loose on both of my trailer tires. One fell off, while others were on their way. When I called, I had to wait 1+hr to get it fixed. I received no recompense after my trip was delayed, I returned the trailer early and had my life and the life of others put in danger due to this incident. Critical things like lug nuts should be checked by 2 different people with every service. Recompense be made to customers for early return, delayed trips, and security issues. Make videos and provide training how to load and drive trailers. Inform customers of common problems with trailers, for instance, the chain touching the ground, and tongue fin scraping at major inclinations. Speed limit sign should be visible for people driving behind the trailer so they can understand why you are driving so slow.

Jean L. 
Rating:
5.0

Customer did not leave a comment.

DIANA F. 
Rating:
5.0

Customer did not leave a comment.

Katherine U. 
Rating:
5.0

Customer did not leave a comment.

Francisco G. 
Rating:
5.0

Kindly add separate checkboxes for "clean" and for "well maintained". At this pickup location the vehicles are in fact clean and well maintained, but this particular rental van needed to have the interior wiped down . . . a bit grimy for only 10,000 miles, particularly a thick layer of dust on the top of the dashboard and cupholders and center pocket not clean. The front compartment of this van should have been wet wiped and vacuumed. The back compartment should be hosed down periodically. Broom clean, yes, but improvement needed. Otherwise, a great pickup location and the service was first-rate! My favorite go-to uHaul spot!

David W. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Great Rental location from really good people!

Jeffrey Chris J. 
Rating:
5.0

Customer did not leave a comment.

DAVIDA T. 
Rating:
5.0

Caroline at Stony Hill Hardware was amazing. She made the whole process very easy.

John K. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

LUIS U. 
Rating:
5.0

Check in and check out was quick and easy. The van was ready to go! Nothing needed to improve. Thank you.

Yvonne G. 
Rating:
5.0

Location was great. Uhaul corporate organization is the worst. You need to get your shit together.

cliff C. 
Rating:
3.0

Everything went smooth and truck was clean. Had problem checking in and getting vehicle key. Put combination in but box did not open. Called help line but still had to wait for location to open. 2Hrs lost doing move.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

patric R. 
Rating:
5.0

Customer did not leave a comment.

gertrude M. 
Rating:
5.0

Great experience all around

Gary B. 
Rating:
4.0

Customer did not leave a comment.

Stephanie T. 
Rating:
3.0

I recommend the location but not Uhaul. If I didn't run to the Ridgefield location the day of and found that my truck keys and equipment were not available I would have had to cancel a long planned move. I had to add 30 miles to my trip and figure everything out over the next 4 hours. No complaints about Stony Hill. But the measly $50 credit hardly compensated me for the loss time, extra miles and added stress. Highly unlikely i would rent from you again from this experience. This is not a reflection of Stony Hill but more of management and Ridgefield location.

Corrado A. 
Rating:
5.0

Customer did not leave a comment.

Jared U. 
Rating:
5.0

Always a pleasure dealing with stony hill

P A. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Everything went smoothly

Debbie M. 
Rating:
5.0

Nothing

thomas F. 
Rating:
5.0

Very friendly service and van was spotless!

Francis G. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Worked well for me. Easy pick up, easy drop off. Nice people.

Brian O. 
Rating:
5.0

Excellent service

Helen A. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Kerrigan W. 
Rating:
5.0

Customer did not leave a comment.

Frederic C. 
Rating:
5.0

Customer did not leave a comment.

Edgardo C. 
Rating:
5.0

Customer did not leave a comment.

THOMASC W. 
Rating:
5.0

Customer did not leave a comment.

susan W. 
Rating:
5.0

They were great. Quick and friendly.

David L. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Alison H. 
Rating:
5.0

We rented in Bethel, and the owners of the hardware store, were so kind and helpful.

Lydia G. 
Rating:
5.0

staff very friendyl and knowledgeable helped to hook and unhook ,

Shah N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

SHEPARD L. 
Rating:
3.0

When I obtained the vehicle, the woman told me about getting gas before drop off. She said with the estimated 10 miles, I would only need to get one gallon. I only drove it 9 miles. Instead of driving an additional 2 miles to a gas station and back for one gallon, I just dropped it off seeing it would cost $2 for mileage. I received the bill which was for 2 gallons of gas for a total of $12. I can't believe I used 2 gallons of gas for 9 miles of travel. So I thought I was going to break even, instead I spent more,

Richard B. 
Rating:
5.0

It was very easy to pick up the truck and drop it off.

Wendi B. 
Rating:
5.0

Customer did not leave a comment.

Domenic P. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

In and out in no time. Smooth as could be. Straight up, knowledgeable people.

joe M. 
Rating:
5.0

Staff was super friendly and helpful!

Carlos A. 
Rating:
1.0

The trailer was not the sizes advertised and it wouldn't fit my lawnmower I knew it immediately and they would not give me my money back you people fuck suck

Jacob S. 
Rating:
5.0

The trailer was great and so was the service. The hospitality was amazing and had zero issues.

James P. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Rivelino M. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Have rented the pickup truck twice now from this location and had great experiences both times. Staff is very courteous and organized. Highly recommend this facility.

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Very Friendly

Felix R. 
No reviews have been submitted for this location.

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