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Emmett L
Customer Reviews for Stony Hill Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing to improve - service was perfect!
ANNEMARIE IThe U-Haul dealer in Ct where I picked up the trailer was great with me and very helpful . The location in Horsham to drop off was painless and fast . Would definitely recommend
HERBERT LQuick and efficient pick up and return. Friendly and knowledgeable staff.
TRACY RVery friendly helpful staff. Made the rental process super easy
KAIDEN KThe hardware store that this U-Haul operates out of has great staff. No hidden charges, no trying to upsell me on moving equipment, just pleasant conversation. The truck was in fine shape and when we ran behind the woman I spoke to on the phone was extremely friendly and explained how to use the dropbox, which had no penalty fees. Would absolutely recommend.
CHARLES CAll good
ANIBAL CStony Hill Hardware team was phenomenal! They room a stressful life event (moving) and made it seamless, friendly, knowledgeable, and caring! Thank you!
Leslie SStony hill hardware provides an awesome experience when renting a truck or a trailer. I rent a trailer weekly for our local performing arts group, and they remember me each week, calling me by name. Always making sure our rental is in great shape and that I am aware of how to work everything.
JOHN MThe van was given to me in very dirty condition when I first picked it up. It needs a thorough cleaning.
Ryan FEveryone was awesome and helpful
FRANCIS AEasy check out polite people, Everything was clean
LORRAINE MEverything was perfect. The price was better than I expected.
MARTIN CEasy drop off experience.
Dawn WThank you very quick and easy!
CATHERINE KThe guy there didn’t listen to me about my complaints. But he was otherwise nice and helpful
Cole HBethel Hardware does a great job of maintaining their rental trucks and vans and the people there are the best to work with
WILLIAM STruck rental from start to finish was flawless.
STEVEN TCourteous, professional and competent- what more do you need?
DAVID SThe 19.99 on side of truck is deceiving Overall I paid over 50$ for 15 miles and 4 hrs use! No blankets or straps
LAUREEN NKeep up the great work at Uhaul at Bethel CT Hardware!!!!
MARGUERITE AAvoid U-Haul at all costs $1.29 a mile adds up!
JOANN Malways a pleasure to deal with Stony Hill Hardware! Easy pick-up and return. No drama!
PIERO TVery friendly and helpful
JAMES WExcellent service, I recommend it to everyone
Giancarlo PThe staff is fantastic, the truck was well maintained, very honest about the gas mileage, I already expected it cause I know trucks. Tires were balanced and no tires low on pressure. Brakes were great and not sketchy. Will definitely recommend and use them again. Thank you
FRANCESCA WGreat Service, as always!! Thank You
ERIC SVery friendly and helpful!!
RYAN CEverything was perfect! Thank you!
DIANA FEverything was good.
JUAN BVery professional and thorough Check in was quick and easy Highly satisfied
John QStaff were great. Very friendly. The entire process was easy!
WILLIAM JExcellent service! Personable, professional, and competent employee! Such caring people! You do not find people like this anymore! Thank you!
DIANA FNothing particular
JULIE ATop notch! The staff was professional, respectful, and very personable! Prompt service as well! Thank you !
DIANA FI always use this location great service
SCOTT KThe staff is on the ball. Very quick check in and even faster check out.
Gary FStaff was very helpful in helping me attach and detach the trailer I had rented
DOUGLAS HNo
WILLIAM Tawesome customer service
CHRISTIEANN CNothing Great location for pick up and drop off
JOEL WWhen I called to reserve the truck I said I needed a low riding truck with a ramp. I didn’t need a large truck so as their questions progressed, I asked for a 10’ unit. No one said that this size truck doesn’t come with a ramp. I didn’t find that out until I got to the place I was picking up a 545lb. machine. I made it work but it was very difficult. I guess I should have checked before I left, but someone at the dealer should have said that there is no ramp on that size.
TIMOTHY SVery nice knowledgeable staff. Had a good experience!!!
JENNIFER CWAS A COMPLETE WASTE OF MONEY THE TRAILER WAS TO BE 6X12 BUT THE RAMP TOOK AWAY ABOUT 10' AND THE OPENING WAS LESS THAN 5" WHICH WAS NOT MADE CLEAR FROM SALESPERSON
KENNETH S