Customer did not leave a comment.
Daniel S
Customer Reviews for Stony Hill Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location and store owners were great, but I got the truck without a full tank and had to fill it to full to return it. When I got the truck it was 1/4 Empty, so I paid a lot in gas even though It was already 1/4 Empty.
Micah HDid not like the way he charged me 8 $ for insurance without asking me. At the same time I had my own insurance
MOHAMED ANot a thing. Great service and easy to rent.
THOMAS KThe dealer I picked up the truck From could not have been nicer! Very professional and very friendly. The truck, is a disaster. Even though the interior seating area was very clean. This truck is barely drivable. Only after I was several miles into my trip did I realize that the entire truck is driving a skew. The rear axle is misaligned due to previous damage. Also the exhaust system is open, or broken. Which severely impacts the engine compression, leading to terrible gas mileage. It probably cost me twice as much gas for this trip as it should have. The truck has very little power, even going up the slightest incline, even empty. And the exhaust is as loud as all hell. The tires on the driver side are completely bald and ready to blow. I don’t know why this truck has not been maintained. It’s obvious it has not been serviced or maintained for some time. The vehicle drives very very poorly. And seems to be getting worse. I recommend taking this vehicle off the road and repairing it or scrapping it. The rear axle is literally loose! And shifting around as the truck stops and goes! I’m really shocked that you let this nightmare out onto the roadway! This has not been a good rental experience at all. I took the liberty of taking photographs and video available upon request.
BRIAN BIf it ain't broke don't fix it
Michael HVery friendly and fast! Never had a problem renting from this location.
JAMES TEverything was great
ILONA BSuper friendly and helpful couple running the location and were such a pleasure to work with.
JOSEPH LGreat service and assistance.
ROGER YVery friendly and efficient.
NICHOLAS ATrailer light had a crack in it and stopped working mid trip
JENNIFER KFavorite U-Haul location. Friendly staff and lots of equipment.
Gregory Dthere isn't a single thing that could be done to improve this location , this place was awesome , best experience in a long time Nick c
NICK CFantastic location..very helpful and the couple who run the business are great!
Janet FStony Hill Hardware is excellent. Amazing service, outstanding in every way. The Dodge Ram van they rented me was best van, easy to drive, amazing space efficiency and great gas mileage. Stony Hill friendly and professional service and a great van made for a superior rental experience in every way.
HERB Kwhen an extended use is offered, it would be appreciated if the charge of $40 was not added to our bill.
Robert KGood service
ADAM SVery friendly staff to work with
Michael GNothing to improve - service was perfect!
ANNEMARIE IThe U-Haul dealer in Ct where I picked up the trailer was great with me and very helpful . The location in Horsham to drop off was painless and fast . Would definitely recommend
HERBERT LQuick and efficient pick up and return. Friendly and knowledgeable staff.
TRACY RVery friendly helpful staff. Made the rental process super easy
KAIDEN KThe hardware store that this U-Haul operates out of has great staff. No hidden charges, no trying to upsell me on moving equipment, just pleasant conversation. The truck was in fine shape and when we ran behind the woman I spoke to on the phone was extremely friendly and explained how to use the dropbox, which had no penalty fees. Would absolutely recommend.
CHARLES CAll good
ANIBAL CStony Hill Hardware team was phenomenal! They room a stressful life event (moving) and made it seamless, friendly, knowledgeable, and caring! Thank you!
Leslie SStony hill hardware provides an awesome experience when renting a truck or a trailer. I rent a trailer weekly for our local performing arts group, and they remember me each week, calling me by name. Always making sure our rental is in great shape and that I am aware of how to work everything.
JOHN MThe van was given to me in very dirty condition when I first picked it up. It needs a thorough cleaning.
Ryan FEveryone was awesome and helpful
FRANCIS AEasy check out polite people, Everything was clean
LORRAINE MEverything was perfect. The price was better than I expected.
MARTIN CEasy drop off experience.
Dawn WThank you very quick and easy!
CATHERINE KThe guy there didn’t listen to me about my complaints. But he was otherwise nice and helpful
Cole HBethel Hardware does a great job of maintaining their rental trucks and vans and the people there are the best to work with
WILLIAM STruck rental from start to finish was flawless.
STEVEN TCourteous, professional and competent- what more do you need?
DAVID SThe 19.99 on side of truck is deceiving Overall I paid over 50$ for 15 miles and 4 hrs use! No blankets or straps
LAUREEN NKeep up the great work at Uhaul at Bethel CT Hardware!!!!
MARGUERITE AAvoid U-Haul at all costs $1.29 a mile adds up!
JOANN Malways a pleasure to deal with Stony Hill Hardware! Easy pick-up and return. No drama!
PIERO T