Very good experience overall.
Zafar I
Customer Reviews for Stop 21 Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people in Southampton were amazing to deal with!
KARRIE-ANN SRobin was a delight! Very friendly, informative and knowledgeable. Great service!
Marie-Gracia BThe drop off location was closed when I arrived to drop the vehicle off. But the on-site instructions (key drop-off) were clear and easy to execute. Just as I was finishing the drop-off procedure with the app, the office opened up and the customer service person offered to help... but it was not needed. The whole process is well laid out and easy to execute and economical as well. Would definately use U-Haul again!
BRYAN Rcant think of anything ,all was great
wayne eYour 24/7 service did not work for both pick up and drop off. I had to contact the location to sort it out and they were awesome unlike your app.
Mark SThe location owner was amazing and super helpful!!
ROBERT EReturning the truck after this nightmare experience was easy. She was kind and ensured the final process was complete. She was very kind and helpful. She is the only reason i gave 2 stars after my horrible experience with uhaul. Perhaps she should be training your uhaul staff on reservations and customer service because she's the only one that knows what she's doing.
PATRICIA KThank you Robyn!
SAMMY ENothing. Everything was beyond expectations
Luara EFix the app... password change does not work, can't login.
Daniel OAlthough I pre-booked the truck, it wasn't until I went to pick it up that I was told there was an e-alert and that U-haul was not allowed to rent to me. It took an hour to figure out but it boiled down to the fact that my daughter apparently owed $55.40 from her move in 2018. I paid for it, but they took forever to take the e-alert off. Thank goodness the woman at the Stop 21 location in Southampton was so amazing. She did her best to get the problem straightened out and get me on the road. U-haul itself could have hit me with the e-alert problem long before I went to pick up the truck. It was not my best experience with U-Haul but they are lucky to have great people like the one at the Stop 21 location to help people through this kind of problem.
Sonya RSo easy to rent from this location. Even if there is a closer location I would go back to the Southampton rental
Cindy FI dropped off the rental the next day as promised on Nov 13th 2022. You still tried to bill me for an extra day.
Kandase SRobin was very professional and nice to talk with.
Fred JAfter so much frustration with several people who worked formU-Haul, Robin was the one person who knew what to do and to help us. I fact, she took so much extra time to fix a problem that other U-Haul employees caused. She went above and beyond! I hope she is valued like she deserves to be, she will always be our go to person when we need to deal with U-Haul and only her! THANK YOU Robin, so very much!
John CAlthough the Southampton location is small, low key and bare bones, proper signage would be in helpful in dressing up the site.
Richard WQuick fast and reliable and very friendly. Nothing more needs to be added !
Tony CGet your shit together when it comes to booking vehicles. We eneded up spending approx. $500 more than we had intended on spending because of your truck mix ups!
MITCHELL SThe windshield was filthy. Full of bugs.
David FThis representative was very informative about UHAUL, very explicit into what the next steps were. She was very knowledgeable and professional, well spoken and polite. This location was not strictly a UHAUL location, however it is a very efficient location and definitely the importance of customer service for UHAUL customers was clearly evident.
giselle dTo improve this location would require a competent employee that understands Uhauls system and not give false information so there are no surprises when the truck is returned to it final destination … we were told several times that our cost for the rental would be .89 cents / km plus 39.99 per day for the truck and they would t charge our credit card if we paid cash at our final destination …( which gave us the ability to calculate our expected expense for the move based on our kilometres and days) … we were told the credit card was just to secure the truck in case we stole it or kept it over our allotted time limit or drive over the guesstimated kilometres… the employee was doing Uhauls business primarily from a cellphone in a “make shift” establishment that doesn’t represent the company in a positive light for cleanliness or professionalism of a service … i was told credits would be given for an early return of the truck which we returned a day early with more fuel in it than when we picked it up but apparently that was also a lie … I’m not a person to write reviews but this ordeal was a complete cluster fuck of incompetence and misinformation … extremely unprofessional!
Dave MAmazing customer service very kind and understanding I will definitely recommend them to anyone by far a great experience
Pamela LThank you so much. Everything was perfect. Pick up, drop off was quick and easy. Great customer service and vehicle was spotless.
jill fPick location was fantastic! Lady was very professional and quiet nice . But my booking was changed 10 times by head office and the last few times has been stressful wondering if a truck will even be there . A person should have to drive for a hour to get a truck because my local dealer is booked and out of trucks .. usual need to bring more trucks
JAMES TLet the customer know that key pick up is in the motel office.
Carolyn DI would hold the rental location in Kincardine accountable for their unscrupulous behaviours. I made my original booking through them. Horrible. They actually went in and deleted my truck while I was there and have it to a man. Women are not equal in business. Shameful. But… So grateful for Uhaul stepping up on line and finding my a truck.in Southampton They were amazing. Thank you again.
LEE-ANNM LWhen we got to the rental place no one was there, even though we were there at our scheduled time. It wasn’t until we set off alarms before some one came. We had called every number we could find, to no avail. Truck was dirty inside. I’m sure it was not sanitized after who ever dropped it off last. We had to sanitize before we would drive it. Our original pick up spot was changed to a location over 130 km from our home. So the extra drive, was an additional cost for fuel, as although we were told we had unlimited mileage, we were charged for being “over”! What put us over was the distance we had to pick the truck up from! I’m not happy and feel I should be refunded the additional charges, and even more for cleaning and sanitizing your truck!
lynn l