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Kevin C.
Customer Reviews for Stop & Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was overcharged by uhaul and it took extremely long to speak with a representative and I'm still not sure if the money I was credited matches what I was overcharged
Joseph M.This guy honestly didn't seem like he knew what he was doing. Big red flags all over: gas station looks unkempt, took forever to get my reservation onto his screen, he even walked away to help someone else while I was still in front of him waiting to get my truck. He misunderstood my ending location to put down that I was driving WAY further than I told him and got overcharged as a result. I even showed him my original reservation and he barely looked at it.
Kimberly M.The representative was so impolite and unprofessional. Even he Uhaul person on the hotline was shocked at his behavior
David C S.Yes
SONIA A.En una buen carro pero la información es poca Se necesita mejor información para poder esta al dÃa
victor G.Everything was great
timothy S.they charge me for 2 days pick up around 9am and drop off before 1pm same day and this guy charge me for 2 days and the fuel was 1/10 above half level and I bring it the same level and change me 38.00 for fuel not me again with these crooks
JOEL M.Pickup location changed last minute. The truck was dirty and the location did provide the furniture blankets i had paid to rent. Attendant was very rude and unhelpful
David J.When returning the rental not giving return receipt or any documents
Neeraj S.Very unprofessional
edwin A.Excellent service my feelings best of good luck U-Haul.I always used U-Haul.I really have a good experience.
MOHAMMAD S.We will never be using a uhaul every again. We had so many issues with our reservation and are still having issues and patiently waiting for an area field manager to get in touch with us. The Stop and Fuel gas station we used to pick up the rental incorrectly charged us for not having enough fuel in the rental when we have records showing that we put in exactly what we received the rental with. The man at the stop & fuel was very nasty, and it's IMPOSSIBLE to get someone from uhaul on the phone. Customer service wait times are absolutely ridiculous, I waited an 1 hour and 8 minutes to speak to a representative and they told me they were sending our report out to get investigated and we still have not heard back. The first time uhaul messed up our reservation and the stop and fuel claimed they never had our reservation even though I had a confirmation email. ( waited another 45 minutes to speak to someone and she couldn't tell me why there was an issue) We are patiently waiting our refund.
Glenn D.I ordered a 15 foot truck - it was not at the pick up location when I got there. I reserved 9 hours and had to bring it back in 6. Extremely disappointed in uhaul
Dana G.Had a reservation for 3pm, tried started check in through app. App stated location was closed(it wasnt) took clerk nearly an hour get me the rental. Also I waived the insurance and I see I was charged for it. Plus it took a day to charge me, I should have found out when I returned the can what the charges were so I could have disputed it right there! From now on I will be using another rental company.
Joseph A.Smooth and easy pick up
ADAMISAAC K.Worker was incompetent. Keys should be in a lockboc not at the counter. Wasted an hour trying to get the keys from the guy at the counter. Tires need air
Triniti P.