... no politeness, no assistance and a very much â€œwho caresâ€ attitude - nothing more than take our payment â€” I owned a business fy25 years and I would've fired him if he as my employeeRichard L.
Customer Reviews for Stop & Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy. Nice gentleman waited on us!Charlie B.
Customer did not leave a comment.Ashley A.
Customer did not leave a comment.Ariyah J.
The truck was filthy, dried mud covering both sides of the floor board and the doors. The cab smelled bad of cigarette smoke, and there was McDonalds lids on the dash. The passenger visor was also broken and the lock chained to the back of the truck had been cut open and therefore was unusable. I asked for an appliance dolly and it wasn't there when I got the truck home. I was charged a cleaning fee and had to email service to get the dolly rental fee and cleaning fees reimbursed. Will not be doing business with Uhaul any longer.Timothy R.
Customer did not leave a comment.STEVEN J.
Customer did not leave a comment.EMMETT B.
Customer did not leave a comment.iva L.
Customer did not leave a comment.Kurtis G.
Our rental before this one we were over charged. It was supposed to be $135 which is what our receipt said. But instead we were charged $160 and another $20 and I will be calling you later this morningdoran C.
Customer did not leave a comment.sean D.
Customer did not leave a comment.Kaitlyn V.
Check to make sure there is washer fluid for the windshield and that the wiper blades work properly.james S.
The personnel couldn't find my return. The location he insisted for me to park the trailer was very difficult to manuver. Even when I asked to find another location to park it he declined.KEVIN M.
The truck had random items in the back such as plastic bags, markers, and lipstick. The cab had visible red dirt on the floor. The person I picked up the truck from didn't want to show go outside to show me the vehicle I would be taking until I asked him to and they didn't take the time to look at the truck when I came back.maddey H.
The Uhaul was smelly and very dirty. It is suppose to be an easy to a pickup and it took longer than 5 minutes for him to even locate my reservation. Then there was a cleaning fee that was being charge that I disputed because the Uhaul was dirty to being with.Erika M.
There was no one available to help me put the trailer on my hitch, verify my electrical worked, or help me at check in/drop trailer when I returned. It is a convenience store and they could not leave the register or the merchandise to assist.elbert J.
Customer did not leave a comment.Chelly D.
Other locations I have used helped hook up the trailer but no help at this one also the trailer was in terrible condition- I took many pictures just in case the location was less than reputableDavid F.
Was charged for two days and two safemove charges when it should have been one of each. I was refunded $51 and change from the location but to my knowledge it should be more like $55. Do not have time to call and sit on hold for $3 credit please remedy this situation.Brett G.
Customer did not leave a comment.john Y.
Customer did not leave a comment.Rickey A.
Just took a long time to complete..busy W others buying misc in storeDeloris B.
Customer did not leave a comment.CAMILLE T.
Customer did not leave a comment.kyle L.
Customer did not leave a comment.Adam F.
Customer did not leave a comment.Stephnie W.
The entire process was very easy. The truck was immaculate and the return after hours was convenient.Rodrique P.
Reserved an appliance dolly with rental. When I showed up no appliance dolly was available. I had to ask for a replacement to be found in the local area as my truck rental required an appliance move. Once it was located I had to drive to the other location and rent separately from that location, which required me additional mileage (14 additional miles) in the truck and that I had to then return the truck and appliance dolly at different locations, requiring additional mileage on return and an additional stop.Jay D.
First, this is not the location requested. The location was an additional 20 minutes away from the original Haul center. Second, the location is a gas station with very little space to leave your vehicle while renting the truck. The location did not appear 'safe' or 'welcoming'. In short, I would drive past this gas station if I needed to fill-up. Let alone rent a truck/vehicle from here. Lastly, did not receive the dollies requested in the original submission form. Would not use Uhaul again or this location.Richard M.
There was only one person to man the store and deliver the Trailer. He did come out to help attach to hitch. BUT did not offer to review the aspects of how everything works! Other than giving printed pages on directions.David F.
Customer did not leave a comment.Brian P.
The wire harness from the truck to the hauler was frayed causing us to loose running lights halfway through the trip. The fray caused the wire to short out and blew 2 fuses in the truck. Finding a uhaul dealer to change the fuses was not easy. This caused us to be delayed several hours in our trip.Robert H.
Customer did not leave a comment.Rowena D.
The appliance dollys were not in the vehicle. We had to go to a second location 1 and a half hrs later, 20 minutes away to rent an appliance dolly. The only help we got was from on line folks. The haul pick up worker at the location was not helpful. He told us to call the # for help. Nothing opened until 9 or 10. Not helpful at all. The phone people were very helpful! Without them we would have completely been messed up for our move.Samuell D.
Customer did not leave a comment.ISSAC P.
Car hauler hand crank for the tongue jack needs lubricating. It was very difficult to operate. Otherwise, the trailer worked as expected, very well. All lights worked, chains and tie downs were available. Great experience. Thanks.alan Y.
Awesome service!dwayne G.
Friendly people, fast service.Daniel B.
Very friendly & helpful serviceNavid N.
Customer did not leave a comment.DeAnn E.
Fantastic! I will use again. Thank you so muchRENEE P.
Customer did not leave a comment.Heather K.
Use them quite a lot.foster F.
So nice, easy-going, accommodating :) Equipment in good working order.NICOLE S.
Customer did not leave a comment.Billy B.
The tow dolly was full of oil /grease i had to locate the trailer & I had to load it onto my truck and unload it myself the clerk was very slow and really didn't seam to care how much of my time he waisted he really didn't want to be there at allRobert E.
The taillights didn't work and I had requested a refund since we brought it right back but was still charged anyway. The guy we rented from was rude and discriminative toward women. I've hauled trailers for 16 years and he just kept telling me I was doing it wrong and being very condescending.Ashley M.
Customer did not leave a comment.Wendell M.
Customer did not leave a comment.Jack M.
Require that your associates wear masks.Gregory J.
Customer did not leave a comment.Joseph A.
Customer did not leave a comment.Daniel C.
The original reservation was at a different location and I did not receive a change notification. Rushed across town to get trailer after wasting 1.5 hours. Upon my return , after watching me park the trailer and i was informed It needed to be moved to a different spot. Awful!Anthony W G.
Customer did not leave a comment.Tony Q.
Customer did not leave a comment.Dominique V.
Please ensure all equipment is in the uhaul. Missing furniture padsDustin A.
Customer did not leave a comment.David S.
Customer did not leave a comment.Robert S.
I will not use this location in the future. The personnel did not help me what-so-ever. I had to ask what I needed to do to drop off the trailer. The staff member pointed to a spot and that was it. I didn't get any assistance backing the trailer into the enclosed spot. Nor did I get any assistance taking the trailer and chains off the vehicle.Ronald H.
Love you guys, ??Dusten P.
Very nice transaction and helpful customer service!Tom B.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Sue G.
Customer did not leave a comment.Amanda A.
When we showed up the size of uhaul That we reserved wasn't there and when they called the people they said they still had another load to do. They weren't very nice but they did give us a bigger uhaul for the same price... costing more for gas though. Then since it was a gas station we showed back up about 5 min to 7 to fill it up and they told my boyfriend they weee closed so he had to go down the street. Which is fine but he put 15 in it and the. Realized it still wasn't full and had to end up putting another 20 in it and the gas gadge still said it wasn't full even though the gas was spitting out.. make me think it wasn't full when we got it because we only drove around 70 miles. Also the uhaul itself could use some work. My boyfriend said it felt like it was going to fall apart while he was driving it. Will not be going here again. Thanks for at least letting us use the uhaulshalane D.
Customer did not leave a comment.Susan S.
Customer did not leave a comment.Kristi V.
Quick check-in and out.RICHARD W.
Customer did not leave a comment.Richard R.
Keep up the great work!Kelly L.
I originally reserved a U-Haul from a location closer to me. I arrived at that location and they had no equipment available, causing me to go to a further location. Now I'm being charged for additional miles that I wouldn't have to pay if the original location had the equipment that I reserved.MARLON H.
Customer did not leave a comment.Heather B.
Customer did not leave a comment.Erica C.
Customer did not leave a comment.Jay A.
I had rented a refrigerator dolly as well as furniture blankets, but when I went to pick up the truck, these items weren't included in the contract. The issue was quickly resolved, but I'm not sure where the disconnect happened.francis C.
Customer did not leave a comment.DonnaMarie K.
Customer did not leave a comment.Ray W.
Customer did not leave a comment.Chris M.
Customer did not leave a comment.Adejah J.
Great location with exactly what I needed. The gentlemen who helped me out were quick and everything worked out without a single problem. I will return to this location if I require equipment again.Carlos S.
I am disappointed that I was charged another days rent because I was over my 24 hour time by 28 minutes! Further when I returned the truck there was no mention of a $40 late charge for the 28 minutes! I will only rent from this location because it is close to my house.Joseph S.
Customer did not leave a comment.Clint M.
Nothing. Service great. Very friendly.glenn F.
Customer did not leave a comment.Scott M.
Being the in the service industry, I would rate this location as one of the WORST places of business I have ever visited. The person (owner) who waited on my was belligerent, insulting, did not listen, would not answer my questions, and very demeaning. I should have just walked out and went somewhere else, but I had to get to moving. If this person worked for me, he would be immediately terminated.David C.
Customer did not leave a comment.Bryan H.
Customer did not leave a comment.Gregory S.
Get someone who knows what there doing and can problem solvedonald L.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.Laura B.
Customer did not leave a comment.michael S.
Customer did not leave a comment.Peter S.
Customer did not leave a comment.Bruce G.
Nothing! Everything went great! Staff was polite & friendly. Trailer worked perfect.Lance S.
Customer did not leave a comment.Hal D.
Customer did not leave a comment.Wes W.
Customer did not leave a comment.Karen S.