Customer Reviews for Stop & Shop
(U-Haul Neighborhood Dealer)

Rating:

5.0

todo está bien

Rating:

1.0

Waited for a long time for service just to do everything myself

Rating:

2.0

Get a new u haul man he was rude and tried to up sale me and I had to leave and come back because he kept telling me the wrong thing then just decided to up and leave without renting me the U-Haul how I had to pay another 80 bucks is crazy they suck

Rating:

1.0

It is in a bad neighborhood. I homeless man outside the station asked right away if he could wash my windows. I watch a drug sale go on outside the store. The entire area around the truck smelled like human urine.

Rating:

1.0

There was a uhaul dolly on the back returned in brownsville location. Not good customer service. Allready 3 times on that location.

Rating:

1.0

The truck smelt horrible like cat pee the floor was wet and sticky. There was also a bag of open dog food under the seat. As far as the location goes there’s barely any parking and the area doesn’t feel safe.

Rating:

2.0

I'm not sure when U haul starting playing this game of nickel and dime'n their patrons. The location was Below Average. The 20 foot reserved U haul was unavailable so I rented a 15 foot truck. No problem. Total time: pickup the U Haul at 8:45AM and dropped the truck off at 5:17PM and was charge 3X the fee! Charged 3X for Safe Mode. Charged 3X the $29.95 rate! INCREDIBLE. SLICK. Less than 9 hours and I was charged over $185.00! How is that possible?

Rating:

1.0

Clean up the truck after the last user, have the amount of gas in the vehicle that’s reflected on the contract and dint have pick up locations in the ghetto

Rating:

5.0

The U-Haul was dirty in the front and the back. Food bags left inside. These trucks should be cleaned between use

Rating:

3.0

It was very dirty. It was a bottle of soda and like goldfish on the floor of the truck. The cup holders were sticky probably from soda it got on my grandma's wallet.

Rating:

3.0

I returned the truck 4 days earlier than I was allotted per contract and I believe that not being offered a partial refund for the early return will make me think twice about using UHAUL as a company again when moving.

Rating:

5.0

nothing

Rating:

1.0

Me cobraron por 1 hora 77$ cuando en la reserva decía que eran 19$ la hora, nunca me enviaron el recibo

Rating:

1.0

I was charged double the quoted amount. I’m not going to use U-Haul again.

Rating:

2.0

No they Lied , said I could drop it off at any U-Haul place . I did , And now I’m being told I owe 220.00 more 😡 for wrong drop off location! .

Rating:

3.0

Make sure that your out of town one way trucks have been inspected so they don't break down on the side of the road in the dark!

Rating:

2.0

You are not a priority customer at this location. Picking up the truck was treated as if it were a chore and returning the truck was absolutely zip help. I would not recommend this location. It is not safe nor desirable and there are other U-Haul locations close by that surely are better.

Rating:

5.0

It was quick and easy luv it

Rating:

1.0

Don't charge customers for equipment that they don't use. The staff should be more helpful and change the negative attitude to positive!!! They need to make sure that the truck is clean and full of gas. I was wrongfully charge ,even though I put the same amount of gas in the truck that was given to me when I returned it. The supervisor needs customer service training. The blanket that were on the truck looked dirty and they were not folded. I was very disappointed with the service and I was over charged.

Rating:

5.0

Could stand a little cleaning. Otherwise, I'm happy with the price, service, and the vehicle. Thanks U-Haul.

Rating:

2.0

Cashiers were nice and made things work when both the app and website were unusable for check out/check in experience. I had to back my Uhaul out of partially being in a ditch before I could leave.

Rating:

5.0

N/A

Rating:

4.0

Ensure mileage is correct. : ) The staff at this location is excellent! Friendly and helpful.

Rating:

1.0

Very unsafe area Attacked twice, different times while trying to follow uhaul directs (taking pictures) to drop off vehicle.

Rating:

1.0

I was charged way too much for fuel charges when I brought it back at the same level I picked it up at.

Rating:

5.0

Very Friendly

Rating:

4.0

My pictures of the gas gauge were very close to the same at pick up and drop off. It might have been a couple of gallons short but nowhere near a quarter of a tank. I was charged $66 extra and my drop off location was a gas station. I would have put a couple of gallons in if I knew you would charge me. Very disappointing!!!

Rating:

1.0

vehicle was filthy in the cab and in the truck. store was filthy and no one did anything but tellyou to go online. will never use that place again.

Rating:

1.0

There was a refrigerator and other items in the back of the truck. Also, the ac went out and we were forced to have the windows down for three hours driving on the freeway.

Rating:

1.0

Do not advertise this place.

Rating:

1.0

When I arrived at the location they did not have a dolly or equipment I had ordered the only thing they had available was the truck. Also, the location was not safe and I wouldn’t not recommend any of my friends or family members to go to that location EVER. I’m a single female and this was a terrible experience. I was scared uncomfortable and just wanted to get out of the area. So much so I didn’t care that I was being charged for equipment they didn’t even have. Overall very poor experience and I will go another route next time.

Rating:

1.0

Attendant was rude and annoyed that I was dropping off the U-Haul. Very scary area to drop off a U-Haul. As a single female I felt scared and had men asking me questions. I was just trying to get out of there quickly. Would not recommend this area to drop off to ANYONE. This shouldn’t even be an area to drop off a U-Haul.

Rating:

1.0

The truck assigned to me was also assigned to another renter. I had a difficult time explaining this to the person on duty. I scheduled for packing blankets to be included. The person said he does not have any additional items advertised. It would have been nice to know this beforehand.

Rating:

5.0

Service was great but the cleanliness of U-Haul was horrible had broken glass everywhere and was dirty like a bottle of something exploded everywhere

Rating:

1.0

WHATEVER YOU DO, DO NOT RENT FROM THIS LOCATION. THEY WILL SCREW YOU SIDEWAYS, ANY AND EVERY WAY POSSIBLE.

Rating:

2.0

You moved my reservation without notice.

Rating:

2.0

At the return there was no drop box also had no knowledge of cash refund after drop this was a hassle

Rating:

1.0

Went to 1st location for mobile pickup and was told that the vehicle we reserved was reported stolen. We were then routed to Stop and Shop and the 1st vehicle assigned to us was occupied by a homeless person in the front seat. The store manager went out asked him to leave the truck. The manager informed us that the homeless man was gone and we could take the truck no cleaningno nothing!!!. We refused and asked for another truck. We received another truck and it was unswept and dirty inside the cab. We called Uhaul to let them know and they agreed not charge the $25 cleaning fee. After getting to our Uhaul storage destination we were unable to get our unit after hours because the check-in process was not completed correctly by staff. We were forced to come back and unload the next day. Thankfully they did not charge an additional day because of the error.

Rating:

4.0

The place was too busy to support U-Haul equipment. Personnel cannot give adequate time to U-Haul customers. The Parking of the U-Haul truck was inadequate, leaving the truck exposed to damage.

Rating:

1.0

The truck worked perfectly. Customer service was terrible! I wanted to pick up the truck at 7am, so I went the afternoon before to fill out paperwork and pay for the truck. I had hoped to pick up the key at 7:00 and then leave. "No, no!" I was told. "Tomorrow. Ten minutes. Don't worry!". The man promised to be there the next morning, but wasn't. Luckily I arrived at 6:30, but the girl at that location didn't work for U-Haul and she wouldn't give me the key. I had to spend 30 minutes on the phone trying to complete the contract so I could relocate my furniture to my new apartment. When I arrived at the old apartment (70 miles) the truck was out of gas. I had to put $90 worth of gas in the truck to get home. When I returned the truck, the manager I had originally talked to was there, and he was condescending and dismissive. If I ever see him off the property, we are going to have "a very unpleasant chat".

Rating:

1.0

Better communication

Rating:

2.0

Make sure the staff know how to transact for U-Haul. I wasn’t told that I needed to return the truck with the same amount of gas. When I asked if I could return the truck to another store, the clerk only said it would “be nice if I returned it back” to her store rather than letting me know it had to be returned to the same store. The website did not let me know that the store was only a gas station and not an actual U-Haul store; I paid to rent a dolly and furniture blankets which they didn’t have. Now, I’ll have to go through what I’m sure will be a lengthy and difficult process to get that refunded. The trucks and website all advertise a price of $19.95 to rent, but I paid $120 after only driving 48 miles. That’s a ridiculous difference. Had I paid for delivery of the items that I moved, I would’ve also had someone assemble my items all for the exact same price. I admit, I’ve never had an issue with U-Haul before when renting trailers, but I am very disappointed with this service. I don’t believe I’ll be renting your moving trucks again.

Rating:

2.0

They were not very informative at this location. The customer service when I called was awesome at Uhaul.

Rating:

1.0

Make sure your dolly that you rent and paid for is inside the truck I made the mistake when I got to the location for me and I was never reimbursed

Rating:

1.0

I had a horrible experience that I am still trying to rectify. I borrowed a truck around 8:47pm was told to return by 1am. Only needed to transport 1 item (Bed). Returned it before the 1am. Next day I'm being charged $60 for an extra day. I have called the location 3x and Steve keeps saying he's busy and will call me back. I am still waiting for my call back. I called uhaul and placed a complaint. The gas station has cameras. Review the cameras and see we handed the keys prior to the 1am deadline and stop trying to steal money from your customers. Never again!! Will keep waiting for my call.

Rating:

1.0

The guy was a jerk and never checked my truck in. I had to go back a few hours later to make sure it was done.

Rating:

2.0

Very questionable area. We left a document in the truck and decided to just get it from elsewhere as we didn't want to go back, especially at night.

Rating:

1.0

First off it is a gas station and the person working takes care of store customers before U-Haul you have to wait. When I went to leave there was a homeless person sleeping in the back of the truck more time to wait while cleaning his mess out. Same waiting experience taking truck backbit longer wait time because store was busier. This should not be a U-Haul vendor. NEVER wil I use this location again.