you charge for everything i did not put drop off location and i still got charged for wrong location
Linda R
Stop & Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78220
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Customer Reviews
- 2.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkI was not checked out properly so the contract before I rented was never closed so I was charged for the additional miles 60+ more than i drove it as well as the low gas that I left it with more than when I go it. When I picked it up, it had 51 miles left in the tank
stephanie cHave a choice of truck size and matching information. When I did the rental on line, I got confirmation for a different truck number than what was available at the location; very frustrating
NORMA BVery is fine , and dany, thanks for being there in a time of need.
Robert VPickup process felt unorganized. The employee had to call someone before releasing the key, and communication was unclear. I was initially told I couldn’t leave my car, and the response came across with an attitude. Shortly after, I was told I could park where I picked up the truck, which was confusing. Improving communication, consistency, and customer service at pickup would make the experience much smoother.
DANIEL M