These guys were great and very friendly and helpful. I would highly recommend them and their store to anyone.
John M.
Customer Reviews for Stor All Elko
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wonderful, helpful, knowledgeable staff. They are moving and storage experts!
Jim L.Both the counter people and the yard man were friendly and helpful
William W.Excellent services like always, the stuff is awesome 🙌🏻
CINTHYA R.Huge help. Thank you.
Brand S.The staff at this location have terrible customer service skills and are very unprofessional and rude. They are not a man of their word and I believe they up charge on mileage and fuel because what's stated on the contract at pick up was not accurate so I was charged additional. I was also told because it was an town move that I wouldn't be charged for the extra furniture pads and dolly which I was. So probably should make promises you can't keep…Also, I was told I would've been charged for 4 days when I didn't even have it a full 3 days charge when I returned the uhaul so don't act like you're doing me any favors. If you want to ripped off and have a bad day for staff with bad attitudes because they hate their job…then this is the location for you!
Joseph A.I picked up my Trailor on Friday. I returned it on Saturday and used the online return as the location was closed sat, sun and mon. I now received a bill for having this trailer until Monday. I think someone should look at cameras and see when it was dropped off and credit me for the difference... I think I will just buy a trailer of my own as to having to pay for something I did not have.
homan R.Super friendly location. First time renting uhaul, will do again if needed.
Clancy H.Don't charge after hours fee if you are closed and vehicle is due to arrive on days you are closed. Especially when your online system is shit.
Cynthia D.Nothing really that the actual location could change and that would be cheaper as I have to rent another trailer next month. This location the people were very friendly.
debbie G.Thank you, this experience was awesome.
Seann N.All good on delivering end!
BENJAMIN C.Excellent customer service.
Carolyn T.This location rented a customer a car hauler from the store in Wells, NV when they had an identical hauler in their yard, which caused me a 2-1/2 hour round trip to drive from Wells to Elko and back to Wells to load my vehicle. I was quite unhappy about that.
Gregory P.Probably one of the most Excellent dealings I have had in many years. Friendly ,knowledgeable, personable and Professional.
Suzanne H.Costumer service was terrible when trying to return the truck. She was very rude.
Lindsey T.Have a 0930 pickup time for truck rentals.
robert M.Fast friendly service. Very clean office & vehicle.
Andrea H.Nada. Superb experience!
Kim K.None, it was great!!!
Ronald M.They were super helpful! I had a taillight issue they helped with and the mainteneace guy and Kaye were super helpful. i will definitely rent another trailer here.
Brandy S.Terrific friendly people. Eager to help!
Joyce L.Outstanding staff very friendly and helpful. Use that location as a training center.
DON A.Great customer service and friendly staff!! Definitely my best experience with UHaul ever and I've never really had a bad one with your company. A nice change in today's increasingly rude world.
Gary H.Everyone at this location were wonderful. I am very impressed with how helpful they have been. This the best facility uhaul has and I have used uhaul in Arizona, Utah and Nevada and this location tops them all!
Natalie P.Your at the top of the list, no improvement needed, thanks.
RONALD DWAYNE F.Excellent friendly service
Richard H.Great customer service and friendly environment. Definitely will come here again.
Gary H.I returned my rental ahead of schedule and with more gas then when I got it. Yet for some reason I was charged for them filling it up to full. So I called the uhaul customer service number to speak to somebody that could help me in refunding me my money. Just luckily I still had my copy of the contract to check what the gas was at when I got the truck. I even showed it to the customer service person at the uhaul drop off site when I returned the moving truck but she didn't even really look at it or check the truck in at that time which was still before 5pm in Nevada.
Clint W.Prior driver door damaged compromised the door seals. We got to listen to the constant rush of air into the cab for 14 hours. It was wonderful.
Kaysen D.Awesome location with staff that care.
Joshua M.Staff was unable to do their jobs properly and had attitudes about it. Went in on Monday to drop the trailer for easier truck unloading. The 2 women tried to remove it by hand, no tools. Then acted like it wasn't put on properly because it was installed with the proper tools. Told me I'd have to wait until “the other guy got back from the storeâ€â€¦.mind you, I called to ask if this could be done before I drove over. She was also rude when I came back to drop them both off, stating, “I guess you're done with them BOTH now?!?†These people made Uhaul look stupid.
SELINA ANN L.LOVED the customer service, fast , friendly and to be honest it was one less thing I had to "worry" about as I knew it would all be taken care of. Thank You
KURT DALE M.I showed up before hours to drop off my uhaul. Approximately 8:15. After I got done checking it in omline the guy was their unlocking the building. I drove up to tell him I had dropped it off and put the keys in the drop box. His reply was do you have a question because we don't open til 9:00. This was around 8:45. I was being kind and courteous. I felt by letting him know. And was greeted by either the owner or some sort of worker with authority to open the business for the day by a we don't open til 9:00 statement.
Brice S.The people at Stor-All in Elko are just the best. Period.
AFTON MAE H.At most they could use a larger fleet.
RAY H.Great customer service, would use them every time
KURT WILLIS R.They are always extremely friendly and pleasant at Stor-all!
AFTON MAE H.Trailer worked flawlessly ! Thankyou so very much!
RONALD DWAYNE F.Very friendly personnel and very willing to help
cliff W.This is a well organized location . I am continually using this location due to the great service they provide me.Thank You
RONALD DWAYNE F.When I turned the truck in, it was pointed out to me that the right front tire was really bad and I was lucky to have made the trip successfully.
ROBERT FREEL W.If it ain't broke don't fix it. Job well done ! Thankyou !
RONALD DWAYNE F.Cab wasn't clean and for some reason, the pickup location was changed from the one I reserved to this one without notifying me.
WILLIAM CHRISTOP H.The same
TOMAS P.Nothing
STEPHEN W.Gregory at stor all elko was hands down the best help I've had from uhaul in years. He helped me diagnose a problem with my lights and fixed it for me so I could rent the trailer. I drove over 8 hours with my two young daughters and he knew the pressure I was under. I cant thank that location enough for their help. Gregory deserves some recognition for the type of employee he is.
SHAWN J.Everyone was great and very polite.
Jerry D.Ensure the correct equipment is available. I reserved a 5x8 but got a 6x12. I did not need that big of a trailer.
ROBERT MCMASTER W.Was a great running truck! Thanks
Melissa C.It was perfect
TIMOTHY MICHAEL W.Nice staff and helpful with equipment hookup.
DAVID LEWIS S.They are very quick to process and inspect equipment so it made though return process very simple
Daniel Z.Storall staff is always very helpful. They come through for me every time I need them! They rock!
KEITH CHARLES R.Great experience, thanks!
BOBBIE JEAN S.I dropped off the truck before they opened so I didn't get to interact with this facility. The truck share drop off process was very easy and straight forward!
Michael G.More affordable prices. $100 price increase in less than a year is wrong. It is a tut 0 % jump.
JEFFERY PARKE M.Truck was dirty and ran like crap, the steering was so loose and the people we worked with were rude. We will use uhaul in the future but not from this location.
ANDY MANUEL Q.