Customer Reviews for Stor All Elko

Had a flat tire but I put air in it

The employees let us turn a truck in early, and that was awesome, didn't order a dolly, but one was available, which was so useful.

Excellent service

The staff was very nice

My wife was getting ill and had to stop to be sick, we pulled on the shoulder in Moab Utah. It was soft and sandy, no real shoulder. Not covered by U-Haul Roadside Assistance. $700 tow bill to be pulled twenty feet. U-Haul calls this driver error. Lesson here is puke in their truck and save $700. I will persue this further with U-Haul. I believe they do not care because they are getting crazy profits right now from people fleeing their home states for whatever reasons. Ridiculous behavior from a corporation that will sell you extra insurance above their own roadside assistance.

Your customer service was outstanding!

I ordered the trailer over a week in advance to be picked up at the Wells,NV location rather than driving an 80 mile round trip to Elko. I expected better customer service than being told I had to go to Elko to get the trailer the day before I needed it. There was plenty of time to get it to Wells from where ever. If someone orders a trailer at a certain location, it seems that you should make it happen especially since I gave plenty of lead time.

The tires were in poor to very poor shape. I felt better knowing they'd all been replaced to help prevent a second blowout.

Easy access, easy to follow signs.

In my area, there is more than one Uhaul facility. I have used this facility three times. Yesterday, the tow dolly I borrowed had not been maintained. The ratchets were almost impossible to turn. I will be going to a different facility and inspecting the equipment closely for myself before I borrow it.

Cab floor was sticky

The overall customer experience was very poor. I had to physically deal with them on 3 separate occasions and it becomes really frustrating when someone is in no way willing to help or accommodate you, especially when you're days away from a cross country move.

Service was excellent!!!

I could barely see out the windows of the truck they were so dirty

The vehicle didn't seem like it was properly maintained. The windshield wipers were worn, On the passengers side There were strips hanging off the wipers. The tail lights weren't working consistently and I was driving in the dark. The Tire warning light was on the whole distance. I had specified where I was dropping it off and someone fro the Elko office called and wanted me to drop it off at a location 45 minutes away because they said it needed an oil change.

I have major concerns can somebody please call me area code 208-705-8834

Truck was not cleaned inside the cab and the box swept out. Sticky crap on the steering wheel, dash and seats, cigarette odor, had to purchase air freshners to kill odor. Car dollie had no tail lights no turn signals. Stopped at a UHaul while on our destination, he refused to work on lights because...." UHaul will not pay him to make repairs". Have rented before from Haul, VERY disappointed in this rental.

Not a thing everyone and every thing was perfect thank you vary much Jacob M

Store-all in Elko, NV called the corporate office and was able to get the contract changed.

the elko staff was so awesome!

Rented an auto transport, one wheel bonnet was broken, had to get a different trailer. Maintenance should have caught that before we hooked up, but they had a 2nd trailer for us to take. Overall, good to work with, nice folks!

i think you had better get more education with your employees i was forced to rent a truck as well as the trailer i wanted and i have the top rated towing capacity of any truck on the market not happy at all with this you just wanted to make me rent a truck as well that got crap gas mileage not happy at all with this and will take it further

If ANY other truck rental options were available in Elko Nevada we would not use uhaul. In the past 5 months we have rented 3 times and there have been challenges ALL 3 times. Check your tires, check the oil in your trucks, make sure the “moms attic” is water tight and last and probably the simplest one of all sweep out the trailers! Moving is stressful, when we rent a truck or a trailer we should not have to worry cleaning it prior to use or a flat tire before we are even on the road! It was frustrating to arrive at our destination only to discover the truck leaked and our belongings were wet!

they went out of the way to help me, over the top, excellent service.

Can not complain

I rent from this location often. And usually have nothing but great experience. But since Eric, has been the manager have had issues with trailer tire going flat never told that it had a patch. Over charged, and they had also tried to give me a trailer different then the one I had reserved.

Neat, orderly and quick response in picking up my U-Haul truck.

They are very helpful and friendly

The car dolly was bent to hell and the dude that hooked it up didn't say anything about it. That was bullshit.

The most innapropriate service tech I've ever dealt with, guy has zero personality.

The gentleman that hooked my trailer up was very nice, but he was not trained in uhaul equipment. He didn't know the answers to any questions I asked. I had to tell him that maybe the inside of the trailer had some info from when I watched a non-uhaul youtube video. I wasn't very confident when I left the uhaul lot about taking this trailer to move to another state.

I had to change my plans a couple of times, the staff was very helpful and never made me felt bad!

Nothing I can add

Nada

Truck had piles of dirt inside that I had to sweep out before use. I addition it had a bunch of pills scattered throughout. Window was very dirty with splattered bugs. Fuel gauge was marked half full, but only had 7/16 of tank.

We would not use U-haul if there were another choice out of Elko. This is the 2nd time that we used you and it is the 2nd time we were disappointed. We went 100 miles out of our way to Wells only to fine the dealer was closed. Stor All in Elko was able to help. It is a stressful time when relocating and this just added to the stress!

A great overall experience, equipment and check in process was perfect, and everyone very professional - no issues.

Lug nuts fell off before I made it home. I had to tighten every bit before I made my trip

Location closed at 3:00 pm on Saturday. We showed up at 2:55 pm to return item. Person working was rude and told us he was going home and to just park it anywhere and that it didn't effect his paycheck. Horrible customer service and if he didn't want to check our equipment he could have been more polite and professional.

Appreciated how relatively new the truck was. The trip was comfortable. And no problems with truck at all. Even got decent gas mileage. Thanks!!

Friendly staff

Good

Customer service was great. Equipment was clean and maintained.

It depends on the person renting a U HAUL. I didn't expect to have to fuel it when I picked up the truck but I'm not sure what your policies are. Not complaining, it did the job. Thank you.