I ended up dropping 4 days and 1200 miles earlier in a much bigger population, probably rented the next day. But no credit on my rental. Call in support was horrid. The elko staff were great, it’s uhaul I have my issues with.
HAROLD K
Customer Reviews for Stor All of Elko
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very friendly and helped me get on the road quick.
DANIEL RGreat folks and great rental.
TERRY LThe online rental was a little challenging. My daughter had rented the equipment but when I tried to download the app and pick up the equipment that part hadn’t gone through. So this isn’t a reflection of the location but the online process was wonky and caused some delay in the process.
WYATT BThe people working there are very friendly and helpful.
Jeffrey BActually, my answer to the questions about the "personnel helpful" and "clean and inviting" were based on past experience, deal with them as a customer for the storage for company worked for It was a Saturday, that they were closed
WILLIAM CJust dropped off the truck after hours.
JONATHAN TVery easy to rent and return! Thanks for making my move easier!
RACHAEL BHelpful friendly staff. Thank you.
MARK CSuper nice!
JEFFREY RPresent and pleasant and professional as always.
Mauro LGreg was fantastic and had excellent customer service! The lady i talked to on the phone to reserve the truck was not so pleasant or friendly. When people are giving your business money be nice!
MATTHEW LGreat customer service and very clean property
THOMAS TThis wasn't the desired location I entered when placing my order. You gave me different places to pick up and drop off the truck from what I had chosen. This added mileage to my trip. Which you then proceeded to charge me for the extra mileage that you made me take.
david SEquipment was really muddy that the tide down ratchet were locked with the mud. Please make sure equipment is clean before renting it out.
EDGAR LPRICE HAS MORE THAN TRIPPLED
LARRY MExcellent service. N very helpful.
KIMBERLY CAwesome staff great equipment. Drove the rig from, Elko nevada no issues. Online app was really easy to use.
Erin RThe staff made you feel welcomed Very friendly and great service..
KYMBERLY LRide customer service and I didn’t feel valued as a customer.
JOEDEE MThe people who run this U-Haul are so wonderful. Sweet and kind. Always has the equipment clean and ready. I was meeting.people that I didn’t know access the street from U-Haul. It was nice to know that they were watching me to keep me safe. I can’t recommend them enough.
SANDRA AStaff at location were very helpful!
ANDREA SOutstanding people
RANDY BThe refrigerator dolly the wheels were kind of stiff. It was hard to push other than that. Everything was good.
Ty TNo improvements possible. Quite helpful
LYLE BThe lady behind the counter had terrible customer service. Condescending attitude. The mobile app for 24hr pick up and drop off was very convenient
Sean TThey went out of their way to help us. They are greatly appreciated.
SUSAN ENone that I know
JERILYN WNothing
CLYDE SNothing
Dawn KThe most helpful staff yet. Accommodating. Friendly. Knew my questions ahead of time; Must have done this before (haha). The 5x8 was there for me already. Such a great effortless trailer ramp to load my scooter by myself! Tie downs everywhere. Drove like I had left it in Elko!
JOSEPH ZThe equipment was in 1st rate condition and Greg and Kay were very efficient in getting me in and out easily quickly and easily. Good job!
JAMES CThey were very helpful it was a good experience nothing negative to say at all
AUDREY CDo not change a thing. Best equipment, best personell, easy access. Always at the ready to accommodate me. Uhaul auto transports are the best!
RONALD DOur scheduled pickup time was before they opened and that was inconvenient. Also, once they opened, there was way too many people scheduled at once for the 2 sweet ladies in the office!!
COURTNEY DMore of the largest moving trucks available in Elko and Spring Creek NV.
Chuck GThis location was helpful and kind to us while we where dropping off our equipment i wish i had started my rental here if it wouldn't cost more.
KIRA MThe staff at StorAll is always very helpful and friendly. We are definitely repeat customers!
KEITH CVery friendly staff
JARED RI can’t think of anything. Customer service was excellent! I was very impressed. Thank you again!! 😍
phyllis ethe friendly and professionalism of the staff and their patience with my ever changing schedule was amazing. Thank you.
Suzanne HGreat customer service 100%
MANUEL RAbsolutely nothing the people at stor-all were amazing they helped me with everything I needed I was in and out in 10 min amazing service
ARTHUR PIt’s closed on the weekends I didn’t interact with anyone I dropped off.
jared bthe first car dolly had one working tail light. The second was fine. I found that some W-D 40 on the strap ratchets worked wonders.
blaine kDid a pickup when it was closed. App sucked but customer service rocked.
David WThe Elko uhaul and storage is a great place to do business! So helpful!
Michele GI was promised a refund for given the truck pretty much empty and was never reimbursed, branch manager said she will not refund me
Bryant GWhat a great trailer renting experience. Friendly staff and they were very helpful during the rental process!
Don N