Customer Reviews for Stor All Elko
(U-Haul Neighborhood Dealer)

863 reviews

2000 Wildwood Way   Elko, NV 89801

(775) 778-0523

Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(775) 778-0523

2000 Wildwood Way
Elko, NV 89801

Services at this Location:

Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great prompt service!!!

ROBERT ANTHONY T. 
Rating:
5.0

I was stuck in traffic on my way home and they honored my 24 hour rental. Thank you ladies for being so helpful start to finish.

Michelle A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Elaine T. 
Rating:
4.0

Don't switch my drop off location after I book thru the website. I am a customer not a delivery person helping transport equipment for no pay to other sites other than where I booked.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

DALE ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Amazing reps, nothing

KAREN R. 
Rating:
5.0

Their customer service was excellent. So kind and helpful

DIALINA ROSE B. 
Rating:
5.0

Customer did not leave a comment.

JACKIE NEWTON H. 
Rating:
5.0

Customer did not leave a comment.

aaron H. 
Rating:
5.0

Customer did not leave a comment.

POLLY LYNN L. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT G. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK JODY A. 
Rating:
5.0

Customer did not leave a comment.

PETER CORNELIUS L. 
Rating:
3.0

Had a flat tire but I put air in it

WILLIAM EDWARD C. 
Rating:
5.0

The employees let us turn a truck in early, and that was awesome, didn't order a dolly, but one was available, which was so useful.

Camron M. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Carlos T. 
Rating:
5.0

Excellent service

GERALD T. 
Rating:
5.0

Customer did not leave a comment.

SHERRY ADELE G. 
Rating:
5.0

Customer did not leave a comment.

randall I. 
Rating:
5.0

The staff was very nice

SCOTT MARTIN D. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

My wife was getting ill and had to stop to be sick, we pulled on the shoulder in Moab Utah. It was soft and sandy, no real shoulder. Not covered by U-Haul Roadside Assistance. $700 tow bill to be pulled twenty feet. U-Haul calls this driver error. Lesson here is puke in their truck and save $700. I will persue this further with U-Haul. I believe they do not care because they are getting crazy profits right now from people fleeing their home states for whatever reasons. Ridiculous behavior from a corporation that will sell you extra insurance above their own roadside assistance.

MICHAEL I. 
Rating:
5.0

Your customer service was outstanding!

Gregory B. 
Rating:
3.0

I ordered the trailer over a week in advance to be picked up at the Wells,NV location rather than driving an 80 mile round trip to Elko. I expected better customer service than being told I had to go to Elko to get the trailer the day before I needed it. There was plenty of time to get it to Wells from where ever. If someone orders a trailer at a certain location, it seems that you should make it happen especially since I gave plenty of lead time.

MICHAEL M K. 
Rating:
4.0

Customer did not leave a comment.

SCOTT CHRISTOPHE S. 
Rating:
5.0

The tires were in poor to very poor shape. I felt better knowing they'd all been replaced to help prevent a second blowout.

James R. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
3.0

Easy access, easy to follow signs.

Kaysen D. 
Rating:
5.0

Customer did not leave a comment.

JERILYN W. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
3.0

Customer did not leave a comment.

Amy H. 
Rating:
3.0

In my area, there is more than one Uhaul facility. I have used this facility three times. Yesterday, the tow dolly I borrowed had not been maintained. The ratchets were almost impossible to turn. I will be going to a different facility and inspecting the equipment closely for myself before I borrow it.

Lisa R. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Ross A. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
2.0

Cab floor was sticky

Fernando M. 
Rating:
5.0

Customer did not leave a comment.

Carrie M. 
Rating:
1.0

The overall customer experience was very poor. I had to physically deal with them on 3 separate occasions and it becomes really frustrating when someone is in no way willing to help or accommodate you, especially when you're days away from a cross country move.

LISA A. 
Rating:
5.0

Service was excellent!!!

Robert T. 
Rating:
3.0

I could barely see out the windows of the truck they were so dirty

Danny E. 
Rating:
5.0

Customer did not leave a comment.

Allan F. 
Rating:
2.0

The vehicle didn't seem like it was properly maintained. The windshield wipers were worn, On the passengers side There were strips hanging off the wipers. The tail lights weren't working consistently and I was driving in the dark. The Tire warning light was on the whole distance. I had specified where I was dropping it off and someone fro the Elko office called and wanted me to drop it off at a location 45 minutes away because they said it needed an oil change.

Angelea M. 
Rating:
4.0

Customer did not leave a comment.

Ricky H. 
Rating:
4.0

Customer did not leave a comment.

Michele G. 
Rating:
2.0

I have major concerns can somebody please call me area code 208-705-8834

William W. 
Rating:
5.0

Customer did not leave a comment.

Tricia H. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

Truck was not cleaned inside the cab and the box swept out. Sticky crap on the steering wheel, dash and seats, cigarette odor, had to purchase air freshners to kill odor. Car dollie had no tail lights no turn signals. Stopped at a UHaul while on our destination, he refused to work on lights because...." UHaul will not pay him to make repairs". Have rented before from Haul, VERY disappointed in this rental.

Jeff C. 
Rating:
5.0

Not a thing everyone and every thing was perfect thank you vary much Jacob M

Jacob M. 
Rating:
4.0

Store-all in Elko, NV called the corporate office and was able to get the contract changed.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Ping W. 
Rating:
5.0

the elko staff was so awesome!

Nathan N. 
Rating:
5.0

Customer did not leave a comment.

Candace A. 
Rating:
4.0

Customer did not leave a comment.

ronald D. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel B. 
Rating:
5.0

Rented an auto transport, one wheel bonnet was broken, had to get a different trailer. Maintenance should have caught that before we hooked up, but they had a 2nd trailer for us to take. Overall, good to work with, nice folks!

Mike H. 
Rating:
1.0

i think you had better get more education with your employees i was forced to rent a truck as well as the trailer i wanted and i have the top rated towing capacity of any truck on the market not happy at all with this you just wanted to make me rent a truck as well that got crap gas mileage not happy at all with this and will take it further

Graham S. 
Rating:
4.0

Customer did not leave a comment.

Tarrell S. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
3.0

Customer did not leave a comment.

Kristi M. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Kimberly K. 
Rating:
3.0

If ANY other truck rental options were available in Elko Nevada we would not use uhaul. In the past 5 months we have rented 3 times and there have been challenges ALL 3 times. Check your tires, check the oil in your trucks, make sure the “moms attic” is water tight and last and probably the simplest one of all sweep out the trailers! Moving is stressful, when we rent a truck or a trailer we should not have to worry cleaning it prior to use or a flat tire before we are even on the road! It was frustrating to arrive at our destination only to discover the truck leaked and our belongings were wet!

Pauline G. 
Rating:
5.0

Customer did not leave a comment.

Candace A. 
Rating:
4.0

Customer did not leave a comment.

willfried S. 
Rating:
5.0

they went out of the way to help me, over the top, excellent service.

david K. 
Rating:
5.0

Can not complain

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

tom L. 
Rating:
4.0

I rent from this location often. And usually have nothing but great experience. But since Eric, has been the manager have had issues with trailer tire going flat never told that it had a patch. Over charged, and they had also tried to give me a trailer different then the one I had reserved.

michael S. 
Rating:
4.0

Neat, orderly and quick response in picking up my U-Haul truck.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Lawrence N. 
Rating:
5.0

They are very helpful and friendly

Catherine V. 
Rating:
5.0

Customer did not leave a comment.

Toni J. 
Rating:
5.0

Customer did not leave a comment.

Rodney C. 
Rating:
5.0

The car dolly was bent to hell and the dude that hooked it up didn't say anything about it. That was bullshit.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Lucy M. 
Rating:
2.0

The most innapropriate service tech I've ever dealt with, guy has zero personality.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

susan M. 
Rating:
2.0

The gentleman that hooked my trailer up was very nice, but he was not trained in uhaul equipment. He didn't know the answers to any questions I asked. I had to tell him that maybe the inside of the trailer had some info from when I watched a non-uhaul youtube video. I wasn't very confident when I left the uhaul lot about taking this trailer to move to another state.

Susan S. 
Rating:
5.0

I had to change my plans a couple of times, the staff was very helpful and never made me felt bad!

Chris C. 
Rating:
5.0

Nothing I can add

Rodney D. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Duane K. 
Rating:
5.0

Customer did not leave a comment.

Shaun D. 
Rating:
5.0

Customer did not leave a comment.

Kato S. 
Rating:
5.0

Nada

Wain P. 
Rating:
4.0

Customer did not leave a comment.

Van G. 
Rating:
5.0

Customer did not leave a comment.

Lawrence N. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
4.0

Customer did not leave a comment.

Ray H. 
Rating:
2.0

Truck had piles of dirt inside that I had to sweep out before use. I addition it had a bunch of pills scattered throughout. Window was very dirty with splattered bugs. Fuel gauge was marked half full, but only had 7/16 of tank.

JOHN B. 
Rating:
4.0

We would not use U-haul if there were another choice out of Elko. This is the 2nd time that we used you and it is the 2nd time we were disappointed. We went 100 miles out of our way to Wells only to fine the dealer was closed. Stor All in Elko was able to help. It is a stressful time when relocating and this just added to the stress!

Pauline G. 
No reviews have been submitted for this location.

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