Customer Reviews for Stor Mor Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stor Mor Mini Storage

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Jayson W.
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Customer did not leave a comment.

JOHN R.
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Gas was not full

Bob H.
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When I called they we agreed the pick-up location was Aurora. When I got to Aurora they said they only had one in Oswego. That wasted 1 hour of my time.

James w C.
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All good!

Sarrie F.
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1. Actually have the vehicle that was reserved available. 2. Not waste customer's time on their moving day. 3. Honor promised discounts after you completely mess up their order.

GEORGE W.
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Customer did not leave a comment.

Karla J.
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Blankets were wet and unusable. Truck could not be rented. Computers were down. No alternative method available for renting the pre-arranged truck. Absolutely unacceptable! Terrible, stressful experience.

Joe B.
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Get a motorcycle trailer that has a wheel cholk so you dont need someone to help you load your bike

KJ F.
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Customer did not leave a comment.

amanda w. | Reservation |
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Very quick and painless!

Phillip C.
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Would not inspect the trailer with me there, would not close out the order until after inspection. Should always inspect right away with customer there.

Craig J.
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A/C needs some work, but the truck was great

Robert Q.
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Everything was fine..

Greg W.
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Customer did not leave a comment.

Jeffrey B.
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I rented 24 moving pads with my order and when I picked up the truck, the attendant gave me a plastic bag of pads and said there were 24 in there. I said it doesn't look like 24 at all but he insisted there were. After I drove the truck home and opened the tied bag, there were only 7 pads!!! I was upset and called the location to inform him but no one would even answer the phone so I left a message about my shortage. I haven't heard back in 4 days now but Uhaul was still happy to charge me for 24 pads. I will do business with another company from now on.

Anthony A.
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When I connected the lights to my vehicle, the driver side tail light was functioning. The night prior to my returning the unit, I noticed that same light was not functioning. When I called this morning I notified the person I spoke to and was told he thought there was a "short" somewhere because it has happened before? It concerns me this was a known issue and not addressed. For the Safety of my family and others this seems like a serious oversight, especially since it is a known issue. Luckily I was not stopped by the authorities! Doubtful I will rent from this location in the future.

Greg A. | Reservation |
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Alex was extremely helpful and friendly.

Barry S.
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The young man that helped me was very professional and kind.

William H.
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Customer did not leave a comment.

Mike V.
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Customer did not leave a comment.

Kurt H.
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Customer did not leave a comment.

Matt K.
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Customer did not leave a comment.

Jeremy W.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

Darnell S.
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I liked the location but the app trying to get the code was not very good. It took so long to connect and for someone to help. You should have a number to call if we are having trouble. I took about 40mins for me to get the key code, while I stood in the cold. I wish I had went to another site and went inside ...

andrew W.
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Customer did not leave a comment.

jeffrey R. | Reservation |
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Kiosk did not work. After 20 minute wait on phone, he said it's working. Sorry, it was not. Looks like I lost my 6 bucks. He said also that the cold may have something to do with it. It was 20 degrees

michelle S.
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Customer did not leave a comment.

catherine T.
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Customer did not leave a comment.

Brian L.
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Customer did not leave a comment.

Ricardo S.
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Customer did not leave a comment.

sharon g. | Overall Experience |
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Everything was great. Do I get credit for the rest of the month 13 days thanks.

ocean m. | Overall Experience |
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Great people running the place!

Tammy R.
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Customer did not leave a comment.

Terrence B. | Overall Experience |
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Easy access , clean, safe!

Dave L.
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I thought I was at a baby sitting service. Individual at counter was attending to me along with holding his child in his lap.

nick l. | Reservation |
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Nice

nick l. | Reservation |
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Ghhk

Richard E.
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Have a truck that does not die out while driving.

Timothy L. | Overall Experience |
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Tim, was the one that the storage unit was for and we had a great experience. The staff was very pleasant and helpful with everything.

Ken L.
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Customer did not leave a comment.

Christopher G.
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The employee showed up 20 minutes late to open the store. He never went over the truck and there was a ton of physical damage to the outside of the truck. The interior the cab was horrible as well. The ceiling was falling of by the windshield and everything was dirty and sticky on the dashboard. The truck was also barely filled with any gasoline when I picked it up. I was barely able to get to the gas station right after leaving the rental place. I also rented a dolly and moving blankets with the truck, but when I opened the back of the truck the dolly was just thrown in the back and the blankets were strewn all over the back of the truck.

Martin N.
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The employee was very helpful and great to work with. Would definitely use this uhaul location again.

JERRY S.
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Austin was extremely helpful with the check in process and in explaining the return process. The facility would have received 5 stars, but the drive way and exterior area appear to be under construction at this time.

termaine W.
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Customer did not leave a comment.

JEFFREY N. | Overall Experience |
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close and convenient, very nice

STEVE C.
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Great customer service

Michelle L. | Overall Experience |
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My furniture was damaged from a ceiling leak. I lost a sectional, queen mattress, box spring, armoire, dresser, 2 night stands, a head and foot board for the mattress, and a mirror. Avoid at all costs

ANNETTE E. | Overall Experience |
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Everything went smoothly with both renting and closing our unit.

john O.
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Place was supposed to be open at 8 am...person shows up at 8:25 am.

Michael B. | Overall Experience |
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Staff at Stor More was just fabulous. We never had a single issue thru a long move transition. Facility nice clean. Very open access to units. Better than anything else in the Aurora Area.

Rodney M.
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When I arrived to pick up my truck with the easy phone check in it said a truck was not available. Called 800 number, waited 7 minutes for operator and 10 minutes later I still didn't have an answer as to why I didn't have a truck. Attendant then opened facility late but they did have a truck and that part was okay.

Gerald I.
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Customer did not leave a comment.

kevin R.
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I have to compliment Austin (manager of location). If it wasn’t for him, this review would be poor. About an hour before I was scheduled to pick up the truck, Austin informed me that someone had returned the 26 fter damaged. He scrambled to get me another truck from another location before I arrived as I was under a tight deadline (closing on a sale and purchase of a house same day). The truck provided was absolutely disgusting (I believe someone used it to transport cattle). I didn’t discover this issue until I was at my house since I didn’t think to check the back of the truck before leaving. I was upset and had to spend more than 90 minutes cleaning and trying to get the smell out of the box truck. This situation was less than ideal. I expressed my concerns to Austin who was focused on trying to resolve the issue and make things right. I was offered alternatives to exchange the truck at another location but I didn’t have time and was already almost and hour into the cleaning process. Austin continued to address my text messages after business hours. When I dropped the truck off, he apologized and worked with me to provide a discount on the rental which I believe was fair. Austin expressed his concern about the condition of the truck and that he wanted to make things right to make sure I used his location again in the future when renting a truck. Austin is an asset to that location. He certainly puts the customer first and was a pleasure to work with. I wish him and that location continued success.

DARIUS T.
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UHaul in Oswego saved the day for us after UHaul on Rt. 59 recorded the wrong type of trailer (open instead of closed).

Charles T.
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Customer did not leave a comment.

andrew T.
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Customer did not leave a comment.

Edward L.
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Excellent service from Austin !!

ted M.
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Customer did not leave a comment.

Katharine J.
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Amazing customer service!!!!

Michael C.
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Customer did not leave a comment.

james B.
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Customer did not leave a comment.

Todd C.
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Customer did not leave a comment.

Heather D.
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At first i was upset. We had planned to pick up the truck in Minooka, iL. I understand that sometimes things change, but we did not get the call until 1 hr prior to our pick up - The Oswego location is 30 mins away from Minooka - Which means more miles to record and more time to get the truck. The person who helped us tried her best to make it right and I feel like she did. Thank you!

Scott V.
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Customer did not leave a comment.

Joseph R.
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The manager was phenomenal and is the reason I would recommend this place.

Sam S.
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Customer did not leave a comment.

maribel R.
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Customer did not leave a comment.

Mark B.
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Customer did not leave a comment.

Hector D.
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Customer did not leave a comment.

Greg L.
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I like this location. It is close and easy to get to. Staff is very easy to do business with. The trailer has an electrical issue. Only the driver side running lights worked. All others worked fine. Thanks

Matt C.
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Assist in ensuring the mobile check did not waste over an hour of time due to a lack of communication between UHaul and the pick up location

Chuck P.
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Customer did not leave a comment.

TERRENCE Q A.
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Missed my pick up appointment, called 10 times between 4:30 and 5:00pm to reschedule. No answer Left message No return call My reservation was canceled.

Jason K.
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Very personable and helpful staff!

DORTHY H.
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Customer did not leave a comment.

SHELLIE H.
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Customer did not leave a comment.

RONI T.
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Customer did not leave a comment.

JOHN B.
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Customer did not leave a comment.

Pierre V.
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Customer did not leave a comment.

REXY S.
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Customer did not leave a comment.

Chad R.
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Very friendly and helpful. But please next time turn. Off the rain!

Mike M.
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Chris was wonderful and explained the truck and trailer details thoroughly.

Steven L.
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For me it was how the representative (Melisa) carried herself. Quick and informative but her personality is what made me glad I had rented from this place

darron B.
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Gett better head light for the trucks for night driving

Greg L.
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I enjoy going to this location. It is close and very accommodating.

mark C.
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better communication on the u-haul website is a must!! i booked my truck out of sandwich, then when i got the confirmation, i found myself picking up the truck in Oswego. this added undue mileage to my rental, which i had to pay for. next time i might just cancel the reservation, and rent from another company.

james B.
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Customer did not leave a comment.

Stephanie B.
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The location was hard to find.

MICHAEL B.
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Office staff was wonderful. I will 100% be back.

Jeffrey H.
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Best experience I've ever had renting a truck. Staff was super understanding and helpful and accommodating. They understood my needs well and went the extra mile. Moving is a stressful time, so it was so helpful that this was such a stress-free and easy process.

Nicole B.
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Wow, what amazing customer service! If all businesses were run with the level of professionalism, kindness, and helpfulness that Missy provides, the world would be a better place. I would rent from here again hesitation, and I'd recommend this location to anyone!

Gerald I.
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Customer did not leave a comment.

Christina P.
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We found the app for self check-in a bit confusing. If there was a way to list all the steps at the beginning so we know all of what to do, it'd make to process quicker.

Nyle J.
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Good experience. Rates were reasonable & Missy was very efficient & helpful.

CHRIS I.
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No problems, very pleasant customer service.

BRIAN A.
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Customer did not leave a comment.

Elizabeth H.
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Uhaul's website was confusing, but Missy at this loctaion was awesome. She made sure I had a trailer for the day I needed.

linda C.
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It was the easiest move I have ever made. The customer service was excellent. Would use again.

David G.
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Customer did not leave a comment.

manuel O.
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Customer did not leave a comment.

Brad P.
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Customer did not leave a comment.

JOSEPH B.
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Customer did not leave a comment.

PAM S.
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Customer did not leave a comment.

Keith F.
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The floor of the trailer had a oily black substance on it which got on the furniture and then the carpet in the place we were moving into. The trailer also had a leak.

Matthew D.
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I'm not sure because she was so cool and made it all easy.

Carli S.
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I was unclear on the amount owed for the rental. When reserving it requested a mileage estimate which I assumed would be adjusted based on actual travel distance but I paid for the estimate that I put in. Just wish this was explained more clearly prior to booking. Also, I could not log on to the website from my phone for mobile check-in. But, the staff was very helpful at this location.

linda C.
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Customer did not leave a comment.

melissa C.
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Employee was a wealth of information and very personable in dealing with my situation. Helped me understand how to safely use the equipment being rented.

Bridget H.
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Nothing to do with the location, but the self checkin/out is worthless. Wouldn't let me upload the mileage/gas photos either time.

Virginia B.
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Where I picked up from they were very friendly. But u hauls Web site is very slow when you try to reserve a truck.

James F.
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Customer did not leave a comment.

Christy D.
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Melissa is absolutely amazing. I've used this location for my rentals in the past and I will always use this location.

No reviews have been submitted for this location.

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