Not a thing, they run it beautifully at that location.
Rodney L.
Customer Reviews for Stor Room Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
terrible experience. uhaul was dirty and had a check engine light. Also returned the truck a hair below 1/4 tank and got charged $60 for “6 gallons of gas†plus a refueling fee. make that make sense? terrible, horrible staff and the truck was a piece of junk.
Jason C.This is my third time renting a truck from this location. Each time, the truck was ready, clean available. The staff is very helpful and there to answer your questions.
Jeffery M.Best place to rent a truck. They aim to plz ! Thank you ...
seamus I.The lady that worked with me was very nice and helpful. Would recommened this location to anyone. I had a good experence here.
Thomas C.We rented a 19.95 truck and I returned it the very same day and they charged me 85.00 I could not understand that. But other then that it was good
Patricia L.Above & beyond . Ya'll know how to really work with people & make things happen. Will always come here first ! Thank you & extremely grateful ...
Linda I.The ladies there was very Pleasant. Would deal back with them any time.
Craig F.The sales team was very helpful and understanding to my needs.
Johnnie S.The best customer service experience at Uhaul was from this location. Would definitely recommend this location as well as use this location again.
Thomas L.I used this location 2 times, very helpful staff.
Tracie F.No need for improvement. Kathleen at Stor Room Self Storage is AWESOME! That's all that needs to be said!! HAVE A GREAT DAY
Lisa L.Veteran discount?
Paul A.Provide location phone number to customers.
Clarence F.Everythong was just great i@wouldnt change a thing
Ben J.Kathy was awesome
Tracie F.I have not received my deposit back yet even though the email says I have and they supposedly charged me for gas even though I returned the truck filled to the spot I was supposed to.
Pamela B.Great service.
Robert B.Awesome service and the in store rental process is very smooth 😎
ANDREW C.EVERY time I go in here they are TOP DOWN THEE BEST..Always clean..friendly..timely...I GO NOWHERE ELSE NOW!!
DOMINIQUE SHATYR H.The customer service was amazing from the time of reservation to the time of return. Kathleen who was working was awesome to deal with. Kathy handled another reservation was perfect. Thank you
Tim A.The 15' truck was great and preformed well. Better mileage than expected! I can't say enough about the counter service. Kathleen was one of the best customers reps I have ever encountered! Every business needs one of her!
Darryl R.Kathleen was wonderful to work with and handled everything with us in an excellent and professional manner.
Frank J.The Ladies in the Office were very helpful to me. I am glad I chose this location. **I accidently left a spare set of car/house keys in the cup holder. Their Office called me right away to notify me. I am very grateful!
Joseph S.The employees were so helpful and professional 😀
DONNA R.Lady made me feel like family went out of the way to make sure I had everything I needed asked if I had any questions or concern was really dedicated to make sure the customer was happy.
Michael D.It was perfect. The uhaul person I dealt with was very personable and answered all questions and helped we with every part of my rental.
Donald H.Satisfaction
Babette B.Keep doing what your doing
James C.Excellent service friendly team, easy to do business with and I felt valued and appreciate it. Great experience
ALBERTO R.Lady at counter was really nice and helpful.
jared D.I did have the truck break down, but the staff at this location handled everything and were very understanding and helpful. They waived the charges of the rental which was very respectful of them even though it was out of their control, but that just shows they appreciate your business.
Jeffery M.The truck broke down on me and, it took 3 and half hour for someone to service me, and get back to it's location. My son was with it was cold I had to call someone to get my child and the rest of my things on top of that. The location is saying that the truck is not there. So where is the broken down truck at?
Ciera M.online, too many screens to go through before booking
stavros D.I was kinda confused about where I needed to go on the website to initiate the process but once I figured that out it was real simple. There wasn't any option on my return form to leave notes so hopefully it's fine that we tracked snow inside the cab because that's pretty unavoidable in Michigan but I tried not to the best I could!
BRANDON H.The staff was very friendly and helpful. This was my first time using the mobile app for rental and it went very smooth. The truck was there , clean and ready to go.
Jeff M.Was great dealing with Kathleen. Easy in and easy out, Was smooth and moved everything I had to
Michael Y.The Agents there were awesome! I would definitely go back there and would recommend them to everyone 👍
ANDREW C.Amazing people! In today's world, it is a scarce yet refreshing surprise to find. So naturally, as I was vacating their storage unit I had rented for 7 yrs, it was more of a pleasure to be able to support this small business one last time by renting a truck from their location.
TRACY LYNN L.Nothing. Everything was great! The girl in the office was super helpful and kind. I would absolutely recommend them to any/everyone! This was my third time using them and I would absolutely use them again!
Kaelen K.The people in the office were absolutely wonderful! I'll tell anyone and everyone to go there !
Therese D.The lady working there was very thorough in explaining everything and very nice. Will definitely, absolutely go there for any future moving needs. She was just awesome. Highly recommend
Shereen M.nothing
richard S.Kathleen and Kathy were exceptionally kind, knowledgeable and helpful.
James G.No improvements needed. The girls in the office are amazing! This was my second time using them this week and both times, they were extremely helpful, professional, friendly, and polite. Made me feel very comfortable asking my "dumb" questions. Would absolutely use them again and refer them to my friends/family! Thank you both again for everything! I appreciate you!
Kaelen K.Outstanding service and very friendly and helpful staff. I'll be back!
Michael T.Storage owner was a great representative for your company
KEITH P.Very helpful, very nice and very clean facility. Close to our home, this is the second time we used them.
Thomas W.Owner is easy to work with, very accommodating!
KEITH P.They were very helpful and even had suggestions on how to save money. I am definitely using them next time I need to rent.
James I.No comments, renting a truck was painless and easy.
Philip L.I am unhappy with the auto check-in result. I drove 15 miles. I put in $15.00 worth of gas, have pictures before & after of gauge, and I'm being charged $13.00 for gas. The representative agrees but I haven't gotten a refund. The process requires a picture but then doesn't accept it. Very disappointed.
Deborah T.Maybe check out your truck before you rent them out
CRYSTAL S.Staff was friendly and helpful
haley P.Staff were amazing. Saved the day.
Gary J.Excellent employee, good service. Thanks
Walter S.The experience couldn't better!! Thank you
Gerald S.Nothing
richard S.Fast, courteous, and friendly service. Truck was clean and in great working condition. I was on the road within 5 minutes. Shop had everything needed for moving and storage. Price point was spot on. The folks behind the counter made my son and I feel we were not only welcome, but we were all just a part of the community. 100 % satisfied!!!
Robert W.Make sure you give the customer all the correct information
JESSE EUGENE S.The team at this location are great! Very helpful and overall nice to work with!
Richard M.These ladies are the best. Always give great advise and are very helpful. We have used them 3 time. If possible wouldn't go anywhere else.
David L.Everything went well! Excellent customer service! Really made me feel welcome and glad to have my business! I will definitely use this location again!
Albert B.