Office staff is the best!!!!!!!Gary L.
Customer Reviews for Stor Room Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer Service was excellent & everybody in the store was very polite, everyone should appreciate good Customer Service because unfortunately nowadays you don't get it as often as you should as a paying customer. So Thank You to the crew at this Woodhaven location & the very nice Woman at the counter who took care of me âï¸ âï¸ âï¸ âï¸ âï¸Aaron A.
Customer did not leave a comment.Jose B.
Kathleen made this experience spectacular. I will not rent a Uhaul except thru her.DANIEL FRANCIS L.
Let them know whether or not their payment will be accepted before they get to the facility to pick up their reserved truckKIMBERLY ROSE O.
Excellent serviceWILLIAM ANDREW W.
Customer did not leave a comment.paul P.
Nothing. The staff was friendly and courteous. It was a pleasant experience.ROBERTO OSCAR C.
Great service. Friendly, helpful, and courteous. I would absolutely use this location again.WARREN LANTZ B.
Customer did not leave a comment.EMILY VICTORIA C.
Customer did not leave a comment.ANTHONY JOSEPH T.
Customer did not leave a comment.RICARDO RENE S.
Customer did not leave a comment.Cameron D.
Representative was accommodating to my needs an concern of moving my things safely in a timely matter.Janelle S.
Customer did not leave a comment.DONALD ERIC R.
Customer did not leave a comment.RICHARD JIM M.
The lady in the office is very knowledgeable and very friendly always in a great mood to help!!Jolene S.
Customer did not leave a comment.CAMRON CHRISTIAN Q.
Everything was very smooth & easy. I'm not to happy about how the customer service rep talked to my mother verifying her as my Emergency contact. He was very rude and impersonal and hung up on her when the conversation was over. Process was over all enjoyable & easy, but poor customer serviceCourtney A.
The customer service was excellent, I felt she was friendly and personable. I will definitely go back and recommend to anyone.MARIA LOUISA C.
The sevice I got was fantastic! The lady behind the counter was SO HELPFUL! I would definately return if a uhaul is needed in the future.Tammy E.
Quick and Easy, No problems with rental or transaction.LAWRENCE GERALD- S.
These ladies were BEYOND wonderful. My husband had a siezure as we were finishing unloading the truck. They handled all aspects of cleaning, moving and checking in our equipment without hesitation as I had to follow the ambulance. They have my everlasting thanks for helping me get through the craziness!LISA M.
Customer did not leave a comment.Robert M.
I payed my bill in full. Only to be charged three different times for three different amounts. The place i rented from said not to worry and that they had taken care of the problem. I am still getting messages stating that i have not payed. I will never use this service again! I will not tell people to use uhaul. Find a friend with a truck or use a moving company!DOMINICDENNIS C.
Customer did not leave a comment.DON W T.
Customer did not leave a comment.JOHNNY ELVIS T.
Cathy was great and went above and beyond to offer great customer service!DAVID ALLEN V.
Customer did not leave a comment.Jesus J.
I didn't realize the unloaders left a pallet in the back of truck.wasnt aware of the policy. She come down on me terrible so loud I couldn't even think what I could do to try resolve the issues. I just wanted to get out of there she was so rude. You lost my business.GLORIA JEAN M.
Customer did not leave a comment.Michael W.
Excellent serviceJOSEPH RALPH G.
Customer did not leave a comment.PIETRO D.
Kathleen is awesome, she runs a tight ship! Rent there again anytime, AAAA++++ Thanks, RickRichard S.
Keep doing what your doing. The friendliness was addictive.PIETRO D.
Customer did not leave a comment.Alexis B.
The check engine light came on during my time with the truck and I did not receive a dolly that I placed an order forNichole K.
Customer did not leave a comment.CLARK FREDERICK H.
I want to highly commend Kathleen, who handles my rental process efficiently and quickly with the utmost respect and courtesy. I will be back!PHYLLIS JUNE E.
Very friendly and was very professional.SARA MARIE M.
Very friendly service. Thank you.Albertgethin J.
Customer did not leave a comment.VALERIE LYNN B.
The ladies who run this joint are AMAZING. They thought of everything, they keep you smiling and laughing the whole time you're there (5 minutes), and process was quick and easy. A++JOSHUA PAUL F.
Customer did not leave a comment.Tom Y.
Nothing . Great placeRonald C.
Customer did not leave a comment.Stan B.
Customer did not leave a comment.THOMAS H.
Cathy and Kathleen were helping and quite pleasant. I would recommend Stor room anytime! Thanks ladiesðŸ˜Kimberly E.
Keep Jeffrey Fritchman and hired more people like himLISA DENISE J.
Customer did not leave a comment.DEBORAH ANN D.
Customer did not leave a comment.BRANDON CHAVAZ P.
No problems at all.THOMAS WESLEY P.
No improvements. Everything was smooth and easy.Joe P.
Kathleen was very professional. The equipment was clean and in good working condition. I was happy with the rate and the proximity to my house.David T.
The online chat for uhaul is a joke and embarrassment. The take forever to respond and when they do they lie. The person said my second contact never responded even though I was sitting next to them and they never called.Ryan S.
The ladies behind the desk both amazing and extremely helpful,I will highly recommend and be returning thanks ladies for helping me through this!!!Jolene Smith/ScottJOLENE S.
Kathlene was excellent. A plus for U-HAUL.Ed S.
Service was amazing people were great and very helpful it was my first time renting and it was easy and stress free definitely would go back if needed or recommend to someone. Thanks again for everythingShawn T.
Very friendly and didn't take long at all to get in and out both on when I got there to pick up and when I got back to drop off.MARK STEPHEN B.
Customer did not leave a comment.lisa K.
Customer did not leave a comment.trevor P.
Kathy/Cathy, was wonderful helping me this morning. She is super friendly and great customer service. I would highly recommend anyone to rent from the stor room!! ðŸ˜ðŸ˜ Sincerely a very satisfied customer!!!!Kimberly E.
Customer did not leave a comment.Richard O.
The woman who handed me keys to the uhaul was not wearing a mask and there was another customer that wasn't wearing a mask as well.Hannah S.
Customer did not leave a comment.Geraldcalvin J.
Both of the ladies that run this office know what they're doing and how to take care of their customers. Super sweet and like i said, run it very efficiently and smoothly. Great business, fun energy, highly recommend and will be going back if i need storage or a uhaul!morgan W.
The two young ladies were great wonderful energy at 9:00 am and raining like crazy. Great personality in and out with the phone app. Same energy went I came back smiles. Now the one on livernois in Detroit mi terrible open late then ones I came in told me he didn't have any truck until Monday and he still didn't try to book me for a truck.Michaelanthony J.
I had a great rental experience.Donald B.
Excellent customer serviceray W.
Customer did not leave a comment.Rebecca G.
Staff was extremely helpful and friendlyJim W.
Customer did not leave a comment.Kathy W.
Excellent customer service. Very helpful.Val W.
Woodhaven location was excellent. However, I was supposed to pick up my truck at 899 W Baltimore St, Detroit, MI 48202. My truck was not there and I had to drive 40 mins to Woodhaven and had to pay movers an additional one hour while they waited for meMarek O.
Customer did not leave a comment.James W.
With my overall experience I would never recommend Uhaul to anybody. I've moved several times and this by far was the worst most horrible experience I've had. Especially with your storage unit facilities. Nobody has any idea what is going on.Cherie S.
Improve the 24/7 experienceGary M.
Clean office. Wonderful office staff. Fast and efficient service. I will rent here again.morene K.
I would recommend U-Haul to anybody especially this location I was met with a smile by the of name Kathy, she made my return and drop off very pleasantWILBURT EUGENE T.
It cost me 150Dollars for U-Haul for one dayJOSELYN VIRGINIA W.
Customer did not leave a comment.KAYLA ANNE T.
Customer did not leave a comment.Thomas P.
Excellent customer service and very helpful, especially on a last minute request. Thank you.DAYAANIDHI P.
Very friendly staff and helpful.ROBERT S.
This location is one of the best I have delt with. The employee there are alway pleasant and easy to work with. I would highly recommend themPeter M.
Always friendly and knowledgeable. This is the place I will always go when in need of a truck or moving supplies. Thank youBrenda B.
Nothing. Kathleen made everything simple.Brad B.
No need to improve a thing , the staff is wonderful, kind and extremely helpful, my pleasure to be n there company!!!!!! Thank you Lady'stracey C.
Customer did not leave a comment.Margaret D.
Customer did not leave a comment.MATTHEW R.
Truck did what it needed to doArmando S.
Office personnel was polite and very helpfulTristan H.
Customer did not leave a comment.Candice H.
Customer did not leave a comment.Rick H.
Customer did not leave a comment.Miklyn M.
Customer did not leave a comment.Greg F.
Customer did not leave a comment.Andrew R.
Customer did not leave a comment.Margaret D.
Customer did not leave a comment.Phil F.
great customer service!Maryfrances O.