Customer Reviews for StorCal Self Storage Van Nuys
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very nice guy at the front desk and very helpful

Rating:

1.0

The location is awful. They told me that they don’t have the van that I reserved. I asked for anything else they said no all of those are all in the reserve so you just have to go to another location when I insisted they started looking for a key that they had lost. They finally found the key. Actually, I found the key and showed it to him, and the girl was very helpful but the guy was awful. Absolutely nasty Cussing out rude but the van was fantastic.

Rating:

1.0

They gave me the wrong truck that was so old I was afraid I wouldn't make it to my destination. The tire had a big hole, it's a miracle it didn't pop during my trip. Such negligence shouldn't go unnoticed.

Rating:

3.0

Inside of the vehicle was dirty. Dog hairs and dust. I had to vacuum and sanitize the inside. I also had to sweep the storage area. I’ve rented 5 times and only 1 good experience with clean vehicle and that’s because it was new. I understand it’s a vehicle for moving but basic cleaning to get it ready for the next customer is not unreasonable.

Rating:

3.0

My original reservation was not at this facility. The facility of my original reservation did not have a vehicle available. I do not know why I was able to make a reservation and then subsequently there was no vehicle available when I arrived to pick it up and I was not informed prior to arriving at the reservation facility. I was pleased the operator could quickly arrange for a another vehicle at the different facility. In all cases, the service was excellent and the truck worked with no troubles.

Rating:

5.0

This was my second rental from this location. The staff are very friendly and it was super easy to reserve, pay and pick up my rental. I would definitely recommend them.

Rating:

5.0

Clean the truck windows inside as well

Rating:

1.0

The guy there came out and first thing he said was, “ I hate to be the barer of bad news but there’s no van to give you”. Meanwhile, there was a cargo van parked right next to my car.. I said yes you do. There’s one right there. To which he replied “oh that’s reserved for someone else”. I said no I reserved a cargo van weeks ago. It’s here, it’s available and I’m here at the time!I said I would be. He walked away and ended up giving it to me, but this is the same guy who the day before when I called said “oh if we don’t have one for you, you’re gonna have to go somewhere else Reservations aren’t guaranteed.”This guy was not helpful, had no customer service experience clearly. He didn’t want to help. When I asked him questions he couldn’t be bothered. I rented from this location because it was convenient for my storage unit, but he made this experience entirely terrible. Even upon the return.

Rating:

5.0

I’ve rented U-Haul trucks from multiple locations recently and this was the best location. Friendly, flexible, and no hassles. The folks in the office made it easy to pick up and drop off the truck.

Rating:

4.0

No one here … self drop off. Little tough to find key drop.

Rating:

5.0

The former staff at this location was excellent, very helpful. The new location staff are equally helpful, maintain decorum, insist that all customers adhere to behavior that doesn’t interfere with others’ use of the facilities, and render help when needed.

Rating:

1.0

Employee was so unprofessional. Not friendly at all . I wish I went to diff location but unfortunately this was the only closest

Rating:

5.0

however when getting the truck there was only a 1/4 tank of gas,,,,surprised cause it wasn't said to me that i'd have to fill up right away,,,,,,,

Rating:

1.0

Representative scammed me. Said i went 70 miles when I live 3 miles away. Worst experience I've ever had.

Rating:

4.0

The equipment was cleaned but I wouldn’t say well maintained. The staff is great though.

Rating:

5.0

Nothing everything is perfect

Rating:

5.0

Not overlap reservations, we got there @ 9:30 and two people before us were also booked at 9:30. Our check out was after 10 am

Rating:

5.0

Great person. Very nice and polite

Rating:

5.0

Kirk and Daniel have excellent customer service. Kirk was enthusiastic about the pickup truck I rented, which helped me be excited for the move. Daniel was patient and excellent at communication when I needed to return it. I would recommend this location to anyone needing to rent a truck or vehicle for moving!

Rating:

5.0

More equipment

Rating:

3.0

Reserved a truck online Got a call stating they don’t have it so take a smaller one or try another location None of the dollys were available after confirming they had them told to return struck a a different location way far from NEW home

Rating:

3.0

Did not have our equipment that we reserved.

Rating:

5.0

Perfect reservationist very polite professional thanks

Rating:

5.0

The manager was great forgot his name really nice and helpful had glasses older gentleman

Rating:

1.0

I was charged for SafeMove insurance despite explicitly declining it when making my reservation. I've had to call U-Haul representatives multiple times to get this refunded. They claimed a "field supervisor/manager" would call me, but no one ever reached out. I had to call again on July 9, 2024, and was told by the rep that the "field supervisor/manager" refunded the insurance and emailed me. I never received any such email. This is outrageous! What a scam! If I had any other option, I would never use U-Haul again.

Rating:

5.0

Great customer service Very friendly

Rating:

3.0

The customer care representative is very rude at times. He does his job, but is not very helpful when asked a question or inquire about a product.

Rating:

4.0

I originally requested additional items (appliance dolly, etc) that weren't available at location. While the employee there did a great job helping me to get what I could I'd prefer to know ahead of time if equipment I rented isn't available.

Rating:

5.0

The representative was extremely nice. Appreciate is input as the app to pick up the truck was bugging on my end for the pictures. he was very helpful. The app doesn't like to be change from portrait to landscape. when you go back to portrait (regular phone use), app was crashing and kick you out, and validate the parameters with the change to adjust them. happen when picking up and dropping off. as I say, this gentleman was helpful and reassure me all is well. very professional.

Rating:

4.0

Good service and easy.

Rating:

1.0

I was still charged for a dolly and they didn’t have any. I also did not receive a paper copy of receipt. I however have the email

Rating:

2.0

Cab was dirty had chips and debris under the seats, and there was no car dolly available anywhere. I was never shown the pricing breakdown or how the price was changed after removing the dolly and my rate went up from 290 after tax to above $300 even though I opted out of the dolly option. I think there should be a screen visible to customers to ensure there’s no funny business of them adding higher “use tax” on it without clarification. Also why allow for the options of selecting unavailable items. Lastly there was a drop off location 3 minutes from my house but I was forced to pay for extra mileage to go to the next city over and drop off. 17120 Rd 26 Ste 1, Madera, CA 93638

Rating:

1.0

I moved 3 miles away and did 3 loads, then returned. I was charged for 30+ miles. I received it with half a tank and returned it with a quarter left. I was charged $200. 3 miles i moved, didn’t use much gas.

Rating:

5.0

Very easy and staff friendly. The whole process from start to finish went smoothly

Rating:

5.0

Service was excellent and truck was well maintained. I mentioned two minor problems: 1. The seat belt latch would stick and needs repair 2. The latch on the rolling door at the back of the truck would stick and needs repair. Both of the representatives I dealt with were friendly and professional.

Rating:

2.0

Completely dissatisfied with instructions to obtain vehicle key. Paid for a dolly. No dolly. Was trying to reach someone at 10pm due to incorrect instructions to access the van. Took nearly an hour to get into van after call back. Van had a flat tire. Took 1-1/2 to resolve. Almost missed the timeframe to reach venue. I rented this van to carry my inventory to a craft show. VERY stressful.

Rating:

5.0

The manager was very helpful. This was an easy transaction. Thank you.

Rating:

5.0

The truck was perfect for the intended use and the service was extremely helpful and friendly.

Rating:

5.0

my truck was extremely dirty and muddy inside the cabin. i reported this to the attendant. the workers were very nice and helpful

Rating:

4.0

Staff was very helpful

Rating:

5.0

MR. KIRK AND MR. DANIEL WERE VERY FRIENDLY AND PROFESSIONAL. THE SERVICE WAS EXCELLENT. THANK YOU U HAUL FOR THE TRUCK RENTAL.

Rating:

5.0

Nothing every thing is excelente

Rating:

5.0

The attending manager is an EXCELLENT representative for U-Haul. The service he gives alone speaks volumes and would bring in Customers. Every U-Haul employee we spoke to over the phone COULD NOT CARE LESS and you could hear it. Your guy in charge at the location should be training customer service.

Rating:

5.0

The Employee was so very kind, informative, helpful and nice that made the whole experience wonderful. I will definitely return to this U-Haul again, if and when I have the need.

Rating:

3.0

The truck was a piece of crap, 180,000 plus obviously HARD miles, massive air leak top front of driver's door, front end shook over 50 mph, loud and terrible ride. I was just using locally for one day or I would have returned it.

Rating:

4.0

Process is great, esspecially app. Vehicle was in terrible condition, dirty and no fuel. I took pictures and added notes in the app. This took some time for me. If the vehicle was in clean condition and there was fuel then it would be much more smooth experience.

Rating:

4.0

Personnel was very helpful

Rating:

5.0

The office guy that rung me up is excellent. Great customer service and went above and beyond to help me.

Rating:

4.0

The office rep was lazy. He did not explain gas charges. I filled up enough on the return because I was advised to do so by another rep in a different location in August. This rep confirmed at the counter that I filled up enough and then he charged for 3GL. Very upsetting. He did not even come out to see the actual meter. I will never go back to this location.

Rating:

1.0

I reserved a truck, furniture blankets and a dolly but only the truck was available when picked up. I asked the gentleman at the business and he said u-haul should have included them and it's out of his control. I was charged for the items reserved despite this. Terrible experience.

Rating:

5.0

I don’t like the location.

Rating:

5.0

My in person agent was amazing. Was very polite and went way above and beyond

Rating:

1.0

A TERRIBLE experience!!!! I arrived to the location at 9:30 which was my pickup time and I had rented the truck out for 4 hours. The truck that was given to me was below E and had no gas in it. When I told the manager about the matter he told me to go buy a gallon of gas from the gas station as opposed to offering to get it himself. I purchased the gas and returned to the location. After I filled the truck with a gallon of gas we then asked him to remove the lock in the back. The manager then told us that he did not have the key to unlock the back of the truck which rendered it useless to us. By this time about an hour has passed and I was already being charged for my time since it was for 9:30-1:30. We then we’re offered another truck and when he started the truck it was also on empty. This time I was not willing to pay for another gallon of gas so the manager called someone who brought it to us. It was not until then that we were on our way to use the truck and move. Upon returning the truck the manager did not check in the truck and I found this out because I had called customer service. After they contacted him it was turned in. Apparently there are homeless people stealing gas from these trucks at night and uhaul is doing nothing about it. Such a horrible experience.

Rating:

3.0

The starting mileage was incorrect. I took a photo of the odometer prior to leaving the lot. When I rec'd the final invoice I was charged for 69 miles ... 47 miles more than I had driven.

Rating:

2.0

We had a reservation at a precious location. There was no one there. We called the regional office they said they did not have a truck for us there. They sent us to the above Oxnard location. We arrived and not was was there. The showed up 20 mins late. The truck was very duty inside and out. We had movers waiting at our house for more than an hour trying to find someone to release the truck to us. We were very unhappy with everything. No discount was offered for our troubles and we had to pay the moves extra to make up for them staying an hour later.

Rating:

5.0

The guy on duty was great!

Rating:

1.0

When we showed up to pick up the truck the gas was on EMPTY. The empty warning light was ON! The manager at the site said that the gas is stolen every night. He gave us a gas can in case we didn't make it to the gas station to add gas. This is obviously a problem there as they had a gas can for each truck. We barely made it to the gas station. Usually, the tank is full upon pickup and we just put it back to full when we return. We had no idea how much gas to put in to last us for our rental, so I'm sure we put more than we needed, especially since the light never came back on before we dropped it off. I would hope that U-Haul would at least credit us for some of the extra gas we left in the tank for THEM. If you look at the bill it says the tank was left at 1/2.

Rating:

3.0

The truck was worn out, dirty, noisy and uncomfortable. Your rental rates are substantially higher than other truck rental companies.

Rating:

3.0

ID verification took awhile. There was a stranger sleeping in the back of the U-Haul upon pick up - could have ended poorly. My requested equipment was not in the U-Haul upon pick up, making the moving process more difficult. Nobody at the location picked up the phone when I tried to call multiple times to get help about obtaining the equipment that was supposed to be in the truck.

Rating:

5.0

excellent customer service. great location.

Rating:

5.0

Very competent guy. Friendly.and help full.

Rating:

2.0

The person staffing the location was busy helping someone else and told me it would be faster to check myself out online.

Rating:

2.0

Clean garbage from parking area

Rating:

5.0

Excellent U-Haul location. We have used this location multiple times and every experience has been wonderful. Very helpful and friendly staff, equipment in very good order, quick and easy transactions. A+

Rating:

4.0

The hood opened on freeway...

Rating:

4.0

Have the inside of the truck swept out and to clean all the windows before the next customer. Thank you.

Rating:

5.0

Daniel was amazing and had great customer service

Rating:

1.0

First truck we were given had a cut fuel line which we discovered after leaving the facility while we were pumping gas, attendant was not helpful. Second truck we were given also had a fuel gage issue where no matter how much fuel we loaded it stayed in the reserve. Will never be using Uhaul again.

Rating:

5.0

Todo es exelente

Rating:

5.0

Everyone there was professional and very helpful