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Jesse S
Customer Reviews for Storage Choice of Foley LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing.
Tim TGreat now
Robert BEverything was done in a very good and Timely manner. I couldn't ask for anything else. Grate customer service. Very impressed.
ALCARIO AThe lady was extremely rude throughout the whole process. I was given no instruction on how to drop off and was not made aware that the location would be closed at the time scheduled for drop off. The app was also not working thought the process which then complicated it even more.
Keeley BFolks there were very friendly and helpful. Great conversation too. Will absolutely go there in the future when I need a U-Haul
Anne MVery Friendly
Robert BService Advance Trac message popped up on screen and I lost cruise control until I stopped and turned off the engine. After restart it worked for about another hour?
Curt WEasy pickup and drop off. Clean equipment.
Dumitru GThe lady at the desk was super sweet and helpful. She gave excellent customer service. I was not happy when the manafer or whoever he was threw the key down counter and it flew off by the woman helping us. He said "here's the key"and threw it down the counter and walked off. I thought that was extremely rude not only to us, but the lady helping us with all we needed. I think he needs to work on his attitude and treating employees better. She looked like it wasn't the first time he's been a jerk. I felt sad for her. I think she was wonderful and hope she gets treated better and anyone else that works there. He definitely needs to work on customer service and attitude. Overall good experience with the lady who helped us!
Amy LGreat customer service. Clean truck.
WILLIAM GVery friendly and convenient
Pat BTake the stupid hand truck and blankets out of the back that take up valuable space.
ROBERT TEverything was great. Car hauler was already positioned for ease of access and hookup to my motorhome. Store manager wS very helpful with hookup and guiding me for loading my vehicle onto the trailer. As I indicated everything was great and timely.
Larry PNothing
Mark GTold the lady at the desk about the leak and she wasn’t concerned about it. She was to busy popping candy in her mouth. 2 nd time dropping off at this location and she has never been pleasant
James BOn Friday June. 26, on site, I reserved a 10 foot Uhaul truck for 9:00 AM, 07/03/26 at the Elberta, AL location. A 10 foot truck was on the lot at that location until Thursday, July 2. My pickup was moved to Hwy 59, Foley Alabama. The Foley location was some 5 miles further from my destination in a high traffic zone. The Foley location had the truck, but said a tire had low pressure and it was not to be rented. The manager was asked why he could not air up the tire. He responded somthing negative, to which I replied that a truck rental operation should be able to air a tire. He bacame bligerant and combative, and refused to rent me the truck, saying I was "out of line" or some such statement, to which I replied "If you do not rent me the truck, there will be consequences". He became loud and increasingly argumentative. I repeated my statement. He looked down at the floor for a minute, and then threw the keys to a 14 foot truck on the counter top. A lady clerk then proceeded to check me in for the truck rental.
doug sDoor hinges were sprung making it very difficult to latch and unlatch door. Otherwise all was good
Jim SHorrible
MELISSA MHad what I needed and was convenient at a reasonable price. I have used U Haul many times and will continue to do so.
Craig RSuper quick drop!!
Pamela GFront desk staff was awesome on both pickup and return!
BRIAN CGreat prices, service, and management.
Dylan AThe price 20.00 was budget friendly and the staff was helpful and friendly.
ANDREA FRead the emails sent by the costumers, just this going to help.
Daniel VGreat advice and service.
FREDRICK GNothing
Lucinda SVery accommodating. Process in and out was efficient. Thank you.
PATRICIA JWell I dont believe the customer should be charged for a full day rental if the vehicle was on the premises since the evening before. I have no control when the personnel can get to the vehicle and check it in, tho I was charged for that full day.
Elizabeth PThanks
tom tGuy was rude . He acted like we were suppose to kno where to drop trailer.
Kim RThe people were very helpful & friendly
BOBBY TThe employees are very knowledgeable and helpful. It was a very, very simple transaction. I would suggest anybody to use them and I would use them again.
Mark BExcellent service
Huey SVery friendly and helpful!!
Steve WGreat service! Friendly staff!
Brad EThe lady that checked the truck in for us was very rude and impatient. No professional customer service was provided - all we got was “I NEED the keys” and “you’re good to go.”
STEPHANIE TVery nice people with great service.
Robert SI ordered the truck to be picked up at 7:00 AM, and called the night before to be sure the key would be in the drop box and ready to go the next morning. I was told yes it was. When I arrived the next day the key was not in the box, and I had to wait until 8:00 AM to pick the rental up. The U-HAUL also leaked in the top corner and got some of our boxes wet.
Michael LN/a
JAMES pThe windshield and front cab was completely covered with Bugs, so much so that I could barely see to drive it back home to load. It took over 1/2 to clean the windshield and side mirrors. Aside from that all was good. The desk person was great friendly and helpful.
Scott SI had no issues.
Alan MBe more timely.. I waited about 20mins for the rep to come out and unlock the trailer (he forgot I was outside waiting)
Erico KDiana at this location was very helpful and stayed late to assist us with a last minute need for two trucks. Service was great! Highly recommend.
Elizabeth DMr. Lonnie here at the Foley location was amazing! He went above and beyond in helping us. When we first got there he saw us struggling at the key box and came to assist us. Long story short In order for us to pick up our rental we had to go inside and he had to create a new rental. That came with its own problems because of the card type I was using. But Mr Lonnie went out of his way to call another store and get assistance in getting it taken care of! He was polite, professional and courteous! U-Haul needs more employees like him!
Tisha G