No improvements needed, top notch service !!!!
MICHAEL G
Customer Reviews for Storage Choice of Foley LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not crazy about using the app. I like human service contact.
MORGAN GOrdered truck from location A, to be picked up before hours. Truck not there at noon that day - I happened to drive by and notice. I went in and asked about the truck. They said it was just late being turned in and not to worry. I went back by there at 4pm and truck was still not there and I had not been notified of any issue. I called UHAUL, who rescheduled truck to another location. I went to that location at 7am and the before-hours app did not work. I continually selected pick up truck, with no response. Thank goodness a person from the store was there before hours and saw me standing in parking lot and came to help. From there, everything was fine. The store you have at 2801 McKinzie street is very good. I will not use the The Gulf Shores Rental locational at 25150 Canal Road. And you must do something about the before hours application. You should be able to hit pick up truck, immediately get the code, and move on. If there is additional data needed, that should be collected before hand.
DAVID LThe system was not working correctly. Not the employees fault because it didn’t work on my phone either
KYLE RCompuetr problems made picking it up lengthy!
PATRICK MThis location is great. Clean and welcoming atmosphere. Staff is extremely helpful. Have used them for 3 years now. You should try them!
DANIEL MLocation was closed and return was done by phone.
David HY'all are great
LORENZO CFriendly people and a quick and easy process. No recommendations to improve. Thank you for an easy rental.
TIMOTHY MDiane was excellent, helpfully, and friendly. Will definitely refer this location.
James VThey were very helpful and I was out in less than 5 minutes
JAMES HService advisor was very friendly and helpful. The process was really simple. My only complaint was that there was hair in the seats from maybe a dog..
SAMUEL SQuick and easy!
ERIC B10' vehicle was readily available at last minute change of original U-Haul venue that was found to be a further distance from destination than as advertised.
PHILLIP TThey were very helpful with my turn in..
CARLTON LThe woman that took care of us (I wish I could remember her name) was absolutely awesome! Good customer service is HARD to come by - she made it a great experience.
JEFFREY JNo Issues
David BSuper convenient!!! Love that you can pick up and drop off whatever you need to thru the app. Made our lives so much better and easier.
LORI JAt the drop off point the folks were more than helpful, if they had not been able to provide the equipment I needed, I am not sure what I would have done. These folks are top notch in my book, please give them my thanks.
ROBERT BThis location is the worst I have encountered from a uhaul. They are not knowledgeable of the equipment at all. They rented me this 6'x12' trailer assume me that my 5' cart would fit. I drove an hour to pick up my cart only to find out the 6' trailer was less than 5' in the rear and my cart would not fit. When I called for a solution they only said return that one to them with no refund or solution. When we returned the trailer Slad Mink was extremely rude and disrespectful to my wife, he is not someone who should be customer facing as he has zero customer skills and was only looking to disrespect and insult us, and did not care about our situation. What should have cost about $50 ended up costing us $300 and 4 lost hours. This location "storage solutions in foley, AL " gives uhaul a black eye in that area. Slad knew he did us wrong as he refused to allow us to talk with his manager. I expect a full refund and an apology from uhaul.
CARL LPunctual, friendly, helpful
FULTON SEasy. Guys were nice and helpful
KENNETH CGreat place to rent from, friendly staff, clean truck was ready to go when I got there. I rented from here before and would rent again when the need arises.
RONALD VFast, helpful, Friendly,
Laura WTurn in point only and it was after hours
STEPHEN WNothing. Great service, friendly staff enjoyable to do business with.
CHARLES HGreat people to work with on any rental n great U-Haul equipment!!!!
JAMES SEasy drop off. Quick!
ERIC BHaving the hand truck and bag of blankets permanently mounted in the truck is cheating the customer out of at least 72 ft² and makes loading larger items a pain and even unsafe sometimes. I know this is a corporate decision not the vendor so please have them all removed.
NIELS EFocus on tires. Also the lift handle was missing from the unit
LLEWELLYN PN/A
Charles SMake sure not to overbook
Robert DOne of the pins on the ramp gate of the trailer i rented was jammed. Unfortunately, I didn't notice until I started to open the gate. The location was notified of the problem when I returned the trailer. Other than that, the experience was great overall.
CYNTHIA RTruck was dirty inside and out. Someone before us drew a penis in the dirt on the right mirror. My wife was not amused. First time I've ever rented a Uhaul without them doing a walk around with me. People were not very friendly.
JASON RNeed to give customer who are veterans their VA discount.
JOHN MI told the employee I was only going about 6 miles he charge me for 26 miles I need a refund
KIMBERLY KI had to rent a truck twice one week . Both times the trucks had issues. The first one every time it shifted gears it would make a loud clunk. The second one would wind out forever before it would change gears.
ROBIN CYes wa they have to use U-Haul. I paid 1,700 dollars to rent a resister!!!!! I could have purchased one and sold it and probly saved money
CHRISTOPHER TVery helpful and easy turn. Thanks much
LUKE MThey beat us up over fuel charges. I don't think it was low - but Eh - what are you going to do.
WILLIAM HSmelled oil at the drop off point, may need servicing, also the ride was shaky but other than that it was a good experience and I would use again & would recommend others to use u haul for there needs.
DAVID FI cannot think of a single thing that could be improved. The complete rental experience was great. Very knowledgeable staff and the trailer I rented was exactly what I needed. Smooth transition too.
JAMES MGreat service, fast and without a hitch.
JESUS GVery nice people. They helped me get exactly what I needed. Not too big not too small.
SANDRA BIt was a great rental experience. Knowledgeable, friendly staff, and smooth transaction both renting and the return. I was also impressed that I could rent the trailer I needed at that price.
JAMES MWhy was I charged and extra day? I returned on Saturday when I was supposed to but was charged an extra day. Please correct. Tried to call the location where I returned and phone was not in service.
KAREN Svery helpful and made experience easy
DONALD MThis has been the absolute best experience I have ever had with U-Haul. Everyone I encountered was very kind, helpful, and went out of their way to be fair and accommodating, making the moving process so much less stressful and easy. I am so grateful and highly recommend this location!
Amy MThe AC was going in and out on an older truck and the mobile pickup app was terrible experience
CHAD HSlade was awesome! He helped us get a truck that fit our needs and we were able to move everything easily.
SIGMOND AI paid for a 20-ft truck. Did not need moving pads or a dolly but was required to keep it in my truck which took up space in my U-Haul so I wasn't able to load all of my things. It was very inconvenient. That with the truck being excessively slow. Lastly the check-in process was not easy on the app or in person. Over all was disappointed.
Mikayla CFriendly, helpful folks. Helped hitch up ang get me out fairly quick.
DAVID A