JD was fantastic! Made a stressful event better and was attentive and professional. Whatever he is getting paid, isn’t enough. He’s a true asset to your business. Diana, on the other hand, assisted my adult kids. She was rude, uncaring and had a “I don’t know what to tell you” attitude when it was discovered their truck reservation somehow showed up at a different location, yet their reservation email clearly stated the address they were at. She had no interest in looking at my daughter’s email to confirm. And then when she finally got on the phone with someone she was telling whoever she was talking to that the people in front of her were “irate with her” which was so untrue. However, if I was treated that way, I probably would have been irate. No customer service skills at all. She was also more worried about showing them how to fold the U-Haul blankets instead of assessing and documenting all the damage on the truck they were given. And to top it off, she didn’t ensure that the U-Haul blankets were put on the truck, son in law had to go back after them the next day. They both had their hands full with an infant and a 6 year old, it would’ve been nice if Diane was thoughtful enough to make sure they had all that they ordered. Thank goodness for your customer service hotline with an incredible person who walked my daughter through everything when the link she received while still in the store didn’t work. Will recommend JD ALL DAY LONG! He’s a rockstar!! Diana needs to attend some customer service training or keep her in the back room folding blankets.
Desiree S
Storage Choice of Foley LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Foley, AL 36535
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Extremely nice individuals at both locations. Very helpful all around. Would happily book through them again!
Rylan LI never had to go inside. The staff came out to help me. Great service.
SCOTT MNo interaction with personal (Dropped off before they opened).
Madalyn MThe vehicle I was given had the worst headlights ever. I don't know how we made it alive. The front seat was also broken at the all the way back position. My feet could barely reach the pedals and I had to sit on the edge of the seat to be able to use the steering wheel. Literally 0 effort at maintaining the equipment
Nelson H