Customer Reviews for Storage Depot

Drop off area, there wasn't really any room to park the uhual do to prior Uhual not parking properly

Mike was really great - friendly, efficient, helpful. I would recommend renting equipment from this location to anyone!

Good facility and friendly service

I have been keeping items in my storage unit for years and the property staff and the unit is always well maintained and consistent. Great facility ad great management staff.

The mobile pickup app was terrible. It kept sending me back to the start page. Wouldn't let me submit pictures of the vehicle when I picked it up. The inside of the vehicle was very dirty. Sticky stuff in the cupholders and pet hair everywhere. There were also numerous scratches, etc. on the exterior of the truck that I couldn't see in the pictures provided. There were also furniture pads and a dolly inside our truck which we did not request and these items reduce the capacity of the truck.

The person that checked me in with the return of truck said he would mail my receipt for the closed out truck rental the following day, but never did. I had to call U-Haul corporate number to get the receipt.

The extra dolly and blankets that we didn't order were in the way and we had to work around them. I think if the order specifically states, "no extra " needed it shouldn't be taking up the space. Otherwise, it was a very streamlined rental experience.

Excellent, fast service!! Very pleasant experience!!

Nothing! The customer service was excellent! I will use this location every time I need to rent a uhaul!

All went well at the end of a very long day...so grateful

I see nothing wrong with my experience the staff was friendly and helpful and answered all my questions to satisfaction

The gentleman working was very professional, speedy, and helpful!

You're great!

Mike was AMAZING and ready for me as soon as I got there to pick up van. He was super nice, knowledge and helpful. THANKS

The cargo van was perfect for what we needed- to pick up several boxes of furniture items from Ikea. The interior was very clean and well-kept and it drove like a dream. Friendly and helpful staff- it was a very easy, not at all pushy pick-up and drop-off.

Mike was great.. good service. Clean truck

The AC in the truck does not really work. It blows air but not cold.

Sam was the kindest employee. When I had a billing issue, she worked diligently to solve it and ensure I was charged correctly. She was extremely courteous and customer service oriented. My rental was clean and ready when I arrived. Overall, it was a great experience.

Staff was very friendly and helpfull.

Excellent customer service

Excellent customer service from beginning to end ! I will definitely use them again!

I received a confusing phone call from them about where to park the vehicle and where else I could return it since the return date was on Sunday it was unclear yet I did figure it out

Easy process

The attendant on duty was pleasant and helpful. Processed me quickly.

I would drop this location for ever representing Uhaul. First my truck is locked behind a secure gate on a day that this place is closed. Then I spend 45 minutes on hold trying to get a way to get inside to access my truck. With no luck, I jump the damn fence. Once to the truck, the key that I was given doesn't work. So, I have to jump the fence again to get out of this place. Afterwards, I try the other trucks that aren't behind the fence and find one that it fits. Now this truck is different than the one on my reservation, so I have to redue all the paperwork on the app to fit the truck that I am going to leave with. When this entire process is complete, I leave the rental place at 10:30. I had arrived at 8:30, 2 hours later. I have an account with Uhaul. The next time I rent from you guys, if that location is still in operations for Uhaul, I will use a competitor instead. Drop these idiots from representing Uhaul, or I will never use you again. It's that simple.

The gentleman who assisted us was very polite and very helpful. Could not ask for anything better!! The lady at Krum was also very helpful and polite. Both places went out of their way to make changes due to the circumstances that kept arising. It was a very stressful time for us and their politeness and willingness to help was something not common these days. Thanks!!!

The truck rattled, squeaked, groaned, squealed and nearly "beat" (shook) me to death. It was very hard to drive. Kept swaying and I constantly had to fight the steering wheel. Our load was full and evenly placed, so that was not the problem with the swaying, and having to fight the steering wheel. Believe the shocks and springs were the problem. Also, know how a diesel semi sounds when shifting gears? That is what this truck sounded like ... Until I realized where the diesel sound was coming from, I kept thinking a huge semi was trying to overtake and pass me. This truck was a Ford vehicle but seemed cheaply made. I have rented U-Haul several times but this was the worse experience ever.

Everything was done quickly and in a professional manner. Very well run.

nothing

The staff member was fantastic!!! He made the experience great. I will certainly record this location.

No one help me i never moved in

Norm provided excellent service in a professional manner. The storage unit self is fantastic

Didn't get it was to pricy

Very nice just that the pricing was a little to much but its ok..liked the guy i talked to

Good customer service

Once I made the initial reservation, they called to confirm the reservation. Nice and friendly customer service.

I did not receive the moving blankets that I paid for. Since they were not open when I picked Jed it up, I had to go purchase some elsewhere on my own. If they do not offer them at this location then they should not be available for them on the website.

The man in office was very nice and knowledgeable on the property operation, Very good choice to use

Great service received. The truck made moving so much easier.

Location is convenient and close to home. Staff go out of their way to help you. Lot and units are always clean and well maintained - no water leaks or bugs/ animals getting into the unit.

Took to long to do the check in because of computer issues.

On site manager is very nice and helpful.

Awesome customer service... I'm a frequent uhaul “flyer “ I'd use this location again and again !!! Thank you so much for being supportive during a stressful time... this location took my anexity about moving away... wonderful experience.. v.s.

Great customer service!!!!

There are less expensive locations with climate control

Dropped off truck the same day of rental and was charged an extra day! Not too happy this time around with the service.

The location is great, the people (Norm) were friendly and helpful even thought the Uhaul website said they were open on the 4th they were closed, but he helped me by telling me how to rent anyway. The app however was a disaster..didn't work as it indicated it would

Your over the phone service. I've tried to call 5 times to get an itemized statement and on hold as long as 45 minutes before hanging up. I was sent a receipt with no show of how much I was charged.

Great customer service

Pick up had defective wipers. Would not work, washer worked. Truck was great other than that. Truck was very clean.

Mike was most helpful and very cooperative.

Great, quality service

All good, thanks to your agent. He was awesome!!!

We found this location on line and the manager was very helpful and we were able to get the truck returned on time with no problems.

I have used this location more than once and am very pleased with them.

Your app sucks. If you want a pic with my face AND the truck, say so at first. Had to upload all pics 2-3X. App kept locking up. Location was fine.

No real issues but little hard to get the big truck out of the side parking and employee wasn't to enthusiastic and just kind of did his job.

Nothing, it was a great experience!

the man at this location was very helpful and apologetic to the situation we were put in with the truck door breaking at 1am

The problem I had was I was initially told that my equipment was available at another location. When I went there they had no trucks of any size. My first choice given on the Uhaul website was the location I eventually picked up the truck. My suggestion would be for Uhaul to be able to better track the location of their trucks with either GPS or Radio tags so customers won't have to go place to place to find equipment. Customer service would say it's here or there and it wasn't causing me to waste time going around to pick up a truck.

prompt service, polite