This location was closed when I arrived but the pro ess of dropping off was efficient. I used the mobile app to begin with but then need to go to the website to complete the drop off process because the app doesn't always work with submitting photos. The app needs some work but it was a great way to drop off a vehicle without having to wait until Monday.
Tena S.
Customer Reviews for Storage Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Loved!! They called me to let me know I didn't lock up correctly. They definitely keep it well maintained.
Esperanza T. | Overall ExperienceEverything went great ðŸ‘😊
ROSEMARY A.I was supposed to have an early pick-up, but there was a problem. When I tried to call the 800 number for UHaul I was on hold for over 20 minutes and never spoke to anyone. Luckily the man running my store location arrived early and was very helpful. He indicated the early system rarely works too. Even small delays are a problem on moving day! If it is a known problem, then fix it.
DANA S.No complaints. Everything went very smooth.
PETER A.GREAT place to store all of your belongings. I felt like my things were secure and well protected. Mike is friendly, reliable, and easy-going/flexible with move-in/out dates. Highly recommend this place!!
Makena K. | Overall ExperienceI was able to rent a couple of storage units on short notice and Mike (the Manager) was phenomenal to work with in getting me settled in and again when I cleared out my units. Highly recommend this company.
Carolyn G. | Overall ExperienceRodent activity in our unit. Droppings and pee on every surface.
Susan B. | Overall ExperienceThe signage with the business name was prominent, but didn't see any obvious signage this was a U-Haul location, or any trucks or trailers. Maybe they don't really want this business.
JAMES W.When I pick up the truck was very dirty full of dog hair I believe it was toe nail clipping on driver side door floor tobacco in the cup holder, some white chalky marks on the passenger side floor
Lekendra W.The service was great and the sales staff was very nice.
DANNY W.Tell them how to adjust the mirrors.
DAVID W.Very friendly customer service.
WILLIE R.Make sure dollies are in truck when renting. Otherwise everything was great.
Robin W.Very efficient and professional ,
CARMELA F.Mike is who helped me with my rental. He was personable and helpful. I would definitely recommend this location to a friend.
LARA I.Drop off area, there wasn't really any room to park the uhual do to prior Uhual not parking properly
MEGAN R.Mike was really great - friendly, efficient, helpful. I would recommend renting equipment from this location to anyone!
Annette B.The mobile pickup app was terrible. It kept sending me back to the start page. Wouldn't let me submit pictures of the vehicle when I picked it up. The inside of the vehicle was very dirty. Sticky stuff in the cupholders and pet hair everywhere. There were also numerous scratches, etc. on the exterior of the truck that I couldn't see in the pictures provided. There were also furniture pads and a dolly inside our truck which we did not request and these items reduce the capacity of the truck.
JERRY C.The person that checked me in with the return of truck said he would mail my receipt for the closed out truck rental the following day, but never did. I had to call U-Haul corporate number to get the receipt.
DAYLE MIQUEL H.The extra dolly and blankets that we didn't order were in the way and we had to work around them. I think if the order specifically states, "no extra " needed it shouldn't be taking up the space. Otherwise, it was a very streamlined rental experience.
Wylie S.Excellent, fast service!! Very pleasant experience!!
Jennifer N.Nothing! The customer service was excellent! I will use this location every time I need to rent a uhaul!
Terri H.All went well at the end of a very long day...so grateful
R S.I see nothing wrong with my experience the staff was friendly and helpful and answered all my questions to satisfaction
BARRY LYNN H.The gentleman working was very professional, speedy, and helpful!
Annette B.You're great!
KATHIE M.Mike was AMAZING and ready for me as soon as I got there to pick up van. He was super nice, knowledge and helpful. THANKS
Angela H.The cargo van was perfect for what we needed- to pick up several boxes of furniture items from Ikea. The interior was very clean and well-kept and it drove like a dream. Friendly and helpful staff- it was a very easy, not at all pushy pick-up and drop-off.
Amy C.Mike was great.. good service. Clean truck
THOMAS B.The AC in the truck does not really work. It blows air but not cold.
Micah R.Sam was the kindest employee. When I had a billing issue, she worked diligently to solve it and ensure I was charged correctly. She was extremely courteous and customer service oriented. My rental was clean and ready when I arrived. Overall, it was a great experience.
Khristen J.Staff was very friendly and helpfull.
Kasey S.Excellent customer service
jim D.Excellent customer service from beginning to end ! I will definitely use them again!
Terri H.I received a confusing phone call from them about where to park the vehicle and where else I could return it since the return date was on Sunday it was unclear yet I did figure it out
Sherry R.Easy process
Dave H.The attendant on duty was pleasant and helpful. Processed me quickly.
Chris C.I would drop this location for ever representing Uhaul. First my truck is locked behind a secure gate on a day that this place is closed. Then I spend 45 minutes on hold trying to get a way to get inside to access my truck. With no luck, I jump the damn fence. Once to the truck, the key that I was given doesn't work. So, I have to jump the fence again to get out of this place. Afterwards, I try the other trucks that aren't behind the fence and find one that it fits. Now this truck is different than the one on my reservation, so I have to redue all the paperwork on the app to fit the truck that I am going to leave with. When this entire process is complete, I leave the rental place at 10:30. I had arrived at 8:30, 2 hours later. I have an account with Uhaul. The next time I rent from you guys, if that location is still in operations for Uhaul, I will use a competitor instead. Drop these idiots from representing Uhaul, or I will never use you again. It's that simple.
Bradley N.The gentleman who assisted us was very polite and very helpful. Could not ask for anything better!! The lady at Krum was also very helpful and polite. Both places went out of their way to make changes due to the circumstances that kept arising. It was a very stressful time for us and their politeness and willingness to help was something not common these days. Thanks!!!
Minnie T.The truck rattled, squeaked, groaned, squealed and nearly "beat" (shook) me to death. It was very hard to drive. Kept swaying and I constantly had to fight the steering wheel. Our load was full and evenly placed, so that was not the problem with the swaying, and having to fight the steering wheel. Believe the shocks and springs were the problem. Also, know how a diesel semi sounds when shifting gears? That is what this truck sounded like ... Until I realized where the diesel sound was coming from, I kept thinking a huge semi was trying to overtake and pass me. This truck was a Ford vehicle but seemed cheaply made. I have rented U-Haul several times but this was the worse experience ever.
Julia Y.Everything was done quickly and in a professional manner. Very well run.
Will H.nothing
Ronald B.The staff member was fantastic!!! He made the experience great. I will certainly record this location.
Tess P.Good customer service
Linh N.I did not receive the moving blankets that I paid for. Since they were not open when I picked Jed it up, I had to go purchase some elsewhere on my own. If they do not offer them at this location then they should not be available for them on the website.
Michael T.Great service received. The truck made moving so much easier.
Kristine E.Took to long to do the check in because of computer issues.
Richard P.Awesome customer service... I'm a frequent uhaul “flyer “ I'd use this location again and again !!! Thank you so much for being supportive during a stressful time... this location took my anexity about moving away... wonderful experience.. v.s.
vanessa S.Great customer service!!!!
GOMORRHA MICHEL D.There are less expensive locations with climate control
JUDY S.Dropped off truck the same day of rental and was charged an extra day! Not too happy this time around with the service.
claudia R.The location is great, the people (Norm) were friendly and helpful even thought the Uhaul website said they were open on the 4th they were closed, but he helped me by telling me how to rent anyway. The app however was a disaster..didn't work as it indicated it would
BRADLEY N.Your over the phone service. I've tried to call 5 times to get an itemized statement and on hold as long as 45 minutes before hanging up. I was sent a receipt with no show of how much I was charged.
todd H.Great customer service
Nicole W.Pick up had defective wipers. Would not work, washer worked. Truck was great other than that. Truck was very clean.
Donald E.prompt service, polite
TOM T. | First Impressions