This place did it again, I had a reservation 3 weeks in advance for a none local move of a 3 bedroom 2 bath home, was running a very tight schedule & they did not have my 20 foot truck ready upon arrival. I felt one of the lady’s at the counter was very unprofessional, & every question I had during my frustrating visit was “ I don’t know, I’m new here” Followed by lagging. They even went as far as suggesting a 15 foot truck when I had reservations for a 20 foot. Once I became aggravated, & stated I needed what I originally ordered, they then suggested a 26 footer, however that was still not what I ordered, or needed. The manager I believe his name was Phillip did try towards the end to help, but once I had to waste more time & gas to get to the 20 foot truck he found. I asked if it was ready & if they had done all the proper maintenance on it he assured me it was ready, however once we hit the road & 2 & a half hours behind schedule we realized the truck needed an alignment. It was so bad & dangerous specially when we got to Kaufman & it was raining super hard. This should had been handled differently, I reserved this truck weeks in advance, I was behind schedule, stressed, & very highly disappointed & dissatisfied since this was my 2nd attempt with U Haul since my other bad experience! I would like to spark to corporate about this issue, if anyone can contact me with the proper information to reach corporate I would appreciate it.
SARA L
Storage Depot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denton, TX 76205
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great! Easy, accurate
Alwyne MVery friendly staff and good price with fast service
CARL BWe got good service and easy extension when it was necessary. Thanks.
LENNART LGreat service.
LISA E