Staff are very hellpful and professional. It was an easy process and they handled everything perfectly.
FARIDOON K
Customer Reviews for Storage Durango Blue Diamond
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No notes. The entire staff was kind polite and helpful.
Lucas RI recently had the most frustrating experience with U-Haul that has compelled me to share my story in hopes of warning others. From the very beginning, I was treated unkindly and left feeling completely disregarded as a customer. I made a reservation for a truck rental with a scheduled pick-up at 6 PM. However, when I arrived to collect the vehicle, the store was on the verge of closing, and I was informed by the representative that there were no reservations under my name. I presented my email confirmation, but he refused to assist me. After this discouraging encounter, I called customer service, only to be met with rudeness and a lack of support. I spent 30 minutes on the phone trying to reach a representative who could help me. When I finally asked to speak to a supervisor, the representative abruptly hung up on me. I was transferred multiple times before finally reaching someone who seemed to know what was going on. To my shock, I discovered that my reservation had been changed to the following day at 10 AM, just 30 minutes before my original pick-up time. This was a huge inconvenience, as my reservation was supposed to allow me to pick up the truck on Friday at 6 PM and return it Saturday at the same time. Due to this mishap, I had to pay for an extra day at my old place since I was unable to move as planned. The customer service representatives showed no concern for my situation and suggested I drive 40 minutes to another location, incurring additional mileage charges, or wait until the next day to collect the truck. It was a take-it-or-leave-it scenario, with no one willing to help make my experience any easier. Having used U-Haul for over a decade, this experience has left me disillusioned. The lack of empathy and support from the staff was disappointing, and I will not be returning. It’s disheartening to see such a significant company fail to prioritize customer service. If you value your time and peace of mind, I strongly recommend looking elsewhere for your moving needs.
RIARE KNone
AL NGreat service and easy
KARLA NYour staff is polite and sweet.
Calena DExcellent customer service.
MELVIN EThe middle seat Belt was broke and cheaply made high risk seat extremely upset over this and I had no idea how to rectify it.
BRIAN AEverything and everyone was absolutely great. Thanks again!
ANDREW REveryone was super friendly and very helpful. Thank you! I will rent from you all again!
ERIK AEveryone at this location is amazing. Super helpful, super clean, and easy to access. I have dropped 3 trucks off here and have 2 storage units. Highly recommend this location.
Juanita HGreat service 5 stars !!
Michael SWell first of all it made me pay about 15$ extra in gas because the fuel tank allows it to go past full. It aloud 15$ extra gas past the F line which I felt was not fair . Guy at the front was very very accommodating! Would like the gas money returned for me only because the tank should t of allowed me to go past that much money
ANTHONY BI have been renting for a long time u-hauls truck in this location and the staff is super friendly and awesome!
NOEL GNone you are doing Good
RODOLFO MTruck was clean but mechanically unsound and potentially dangerous. I reported the issue to the staff who said they would look into it.
Nigel JEasy rental. Great customer service. Pointed out the truck I requested didn't have a ramp, when I also requested to rent a furniture dolly. Switched my rental to accommodate my needs. Easy pick up and drop off. Highly recommend this location.
JAMES DThe team at this location all gel together and offer a great customer experience every time I've been there.
KENYATTA SIt’s awesome there they always polite. They always have trucks available for you. Just gotta get there early enough to get one but other than that I’ll already go there to get my truck or any kind of storage area that I need.
KEN CThis is by far the best Uhaul in Vegas in my opinion. Thank you.
HARRY-PAUL CNothing to improve on. The service and staff was second to none.
CHRISTIAN MThe staff were super nice, location was easy to get to. No complaints at all !
SHAUN MI would t recommend Uhaul to anyone. My experience was disgustingly g and I will be requesting my money returned in full to me
DAVID LClean off the steering wheel, gear, changer & knobs thank you.
PATRICIA LCustomer service was amazing best uhaul location ever
ANDREW VBeing charged for fuel fee when i fill tank above what it was when i obtained the vehicle
KE AEasy process
ADAM KThis location is great. Patient, amiable staff, fair pricing, and no hassles. I recommend this spot for any rentals or storage units you may need.
JENNIFER MGreat service and great workers..
PETERO SI had rented 4 time this year from same location. Truck are always clean. Thank you!
CHING SThe transmission was not shifting properly someone needs to road test their equipment before they let them go out
GEORGE CMark was very nice and professional. Thank you.
LIN JI always love Uhaul from this location, always clean and ready to go.
CHING Snot at this time everyone at the facility were 100% professional
ROSARIO FTerrible experience. To start, the truck's A/C was not working that great, but that's not all. Right before I returned it I was stopped by the cops for no right turn signal, thank God, no ticket, but worse< i could have gotten into an accident! (I have the video show the turn signal was out). Also I returned it SPOTLESS, and they charged me a $10.00 cleaning fee! I called ask asked why and they said for some water on the passenger seat? That's because I cleaned out the interior before returning it. And then they claimed that they had to sweep out the inside? What? It was spotless. We just moved some furniture. I think they did this to just get extra money out of us. Do not go here.
RICHARD NI was able to do all my moving in one shot,close to me and the only thing was the computers were down,other than that it was easy they were nice wish I could remember all their names only remember name Mark and Dylan but they were all very helpful,would go back👍👌🙂
PATRICIA SExcellent over all.
BRANDON JThe visor was broken , otherwise clean.
KERRI MAt this time, you guys are doing a very good job and are very very organized.
SERGIO Rfast friendly service
DIANA BBeing charged a cleaning fee although the truck was returned the same way that I picked it up and the blankets were folded.
MALIA MThey didn’t have the appliance loft and dolly I requested but did offer me a location close by with the equipment. They also gave me extra miles and more time to return the truck which was very helpful.
YUJI KExcellent customer service, especially the lady who helped me. Sorry, I didn't get her name. In my experience, I will never use any company aside from them.
Janet D