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CRAIG S
Customer Reviews for Storage Durango Blue Diamond
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees at the location were great! Very friendly and customer service oriented. The app process was lacking and was extremely difficult to navigate. The process was slow and could have had a few of the items that were requested done earlier. I send over a copy of my DL days before, and when I picked up the truck, the app asked me to send it again.
James RThe staff at Durango was friendly and helpful.
BRANDY AThe two men were so nice and friendly and managed to find me a storage garage that I needed and had the size truck that I needed for that afternoon. It’s always a pleasure to work with them.
DIANE CStorage Durango Blue Diamond staff immediately greeted us on arrival, attentive/active listening demonstrated, and well versed on the policies and procedures with the truck rental agreement to include detailed explanation; rental office was very clean. As we were completing the rental contract, the other agent answered the telephone; a customer walked in and was very demanding that her questions be addressed immediately. The woman helping me (agent SCHAVEZ24) politely stated she was finishing up with me and that she would address her concerns next. That customer insisted again in a loud tone of voice that she needed to be helped immediately due to her having to be at work shortly, the agent politely stated that she would be helped as soon as she was done with me or the other agent was off the telephone; great de-escalation. All of my questions were answered to my satisfaction. A variety of moving supplies are available for purchase, and miscellaneous items are available for rent, such as a dolly/hand truck. This is my second rental at this location (under my spouse's name last time). The truck cabin was clean, a/c was cold; the cargo area was clean and smelled of cleaning agent. We returned to this location because of the comments I have listed.I will return if rental or storage unit is needed. 5 stars across the board. Sincerely, R.E.
ROBERT EThis location was fantastic. Excellent staff.
JORDAN WThese guys were AMAZING!!! My has and and I are both disabled and these two young men went above and beyond to help us. Loading was as professional as it gets, would definitely recommend!
JOSEPH TGet rid of the widget in the link to upload photo and DL to Uhaul. It is shit code and the attendant at the location had to do it for me. Put an upload file link on the page like normal people do.
Mark JWe dropped off our 26ft Uhaul when it was closed. Had no contact with anyone.
yolanda rGreat customer service.
CHRISTINE AThe staff at this location was extremely helpful, the truck was clean and well maintained. Great overall experience. I give them 5 out of 5 ⭐'s
MARK NEverything was great. Efficient pick up and drop off processes. I would definitely rent from this location again.
HAILEY RUpon arrival I was notified that the 26' truck i requested was not yet returned. I was offered a 20' truck for 24 hours at a lower rate than the 26'. I really needed that 26' truck. I had to make extra trips in the 20' truck which added more miles and ultimately costed more money.
KYLE ZEverything ok. Trucks on time. 5 star costumer service.!!!
ERIC CExcellent & Friendly
JOHN NStaff was VERY helpful and accommodating.
SUSAN CThe first U-Haul I rented, I was using the U-Haul app and had issues. I’ve since learned how the app works. Otherwise, I don’t think anything needs improved on.
BROOKE BIt was good.
JOHN SGreat customer service and all on point. Thank you !
STJEPAN NNothing
STEVEN TThank you Mark and Dylan for the excellent customer service. Highly recommend!
MICHAEL RI expect a clean windshield. It’s a safety issue. Manager had a nerve to charge me “cleaning” fee.
ARCHIL MIs all good
DANILO GEverybody at this location is wonderful, so kind and helpful
KATHRYN Wgreat customer service!!!
NICK ZVery friendly. Quick service
CATHERINE RAwesome experience
CODY JSuper friendly staff!
VLADIMIR MThank you all at this location, while the move to pahrump was brutal, you assisted me very well and ensured everything went well at all times. You are amazing!
OSCAR DStaff are very hellpful and professional. It was an easy process and they handled everything perfectly.
FARIDOON KNo notes. The entire staff was kind polite and helpful.
Lucas RI recently had the most frustrating experience with U-Haul that has compelled me to share my story in hopes of warning others. From the very beginning, I was treated unkindly and left feeling completely disregarded as a customer. I made a reservation for a truck rental with a scheduled pick-up at 6 PM. However, when I arrived to collect the vehicle, the store was on the verge of closing, and I was informed by the representative that there were no reservations under my name. I presented my email confirmation, but he refused to assist me. After this discouraging encounter, I called customer service, only to be met with rudeness and a lack of support. I spent 30 minutes on the phone trying to reach a representative who could help me. When I finally asked to speak to a supervisor, the representative abruptly hung up on me. I was transferred multiple times before finally reaching someone who seemed to know what was going on. To my shock, I discovered that my reservation had been changed to the following day at 10 AM, just 30 minutes before my original pick-up time. This was a huge inconvenience, as my reservation was supposed to allow me to pick up the truck on Friday at 6 PM and return it Saturday at the same time. Due to this mishap, I had to pay for an extra day at my old place since I was unable to move as planned. The customer service representatives showed no concern for my situation and suggested I drive 40 minutes to another location, incurring additional mileage charges, or wait until the next day to collect the truck. It was a take-it-or-leave-it scenario, with no one willing to help make my experience any easier. Having used U-Haul for over a decade, this experience has left me disillusioned. The lack of empathy and support from the staff was disappointing, and I will not be returning. It’s disheartening to see such a significant company fail to prioritize customer service. If you value your time and peace of mind, I strongly recommend looking elsewhere for your moving needs.
RIARE KNone
AL NGreat service and easy
KARLA NYour staff is polite and sweet.
Calena DExcellent customer service.
MELVIN EThe middle seat Belt was broke and cheaply made high risk seat extremely upset over this and I had no idea how to rectify it.
BRIAN AEverything and everyone was absolutely great. Thanks again!
ANDREW REveryone was super friendly and very helpful. Thank you! I will rent from you all again!
ERIK AEveryone at this location is amazing. Super helpful, super clean, and easy to access. I have dropped 3 trucks off here and have 2 storage units. Highly recommend this location.
Juanita HGreat service 5 stars !!
Michael SWell first of all it made me pay about 15$ extra in gas because the fuel tank allows it to go past full. It aloud 15$ extra gas past the F line which I felt was not fair . Guy at the front was very very accommodating! Would like the gas money returned for me only because the tank should t of allowed me to go past that much money
ANTHONY BI have been renting for a long time u-hauls truck in this location and the staff is super friendly and awesome!
NOEL GNone you are doing Good
RODOLFO MTruck was clean but mechanically unsound and potentially dangerous. I reported the issue to the staff who said they would look into it.
Nigel JEasy rental. Great customer service. Pointed out the truck I requested didn't have a ramp, when I also requested to rent a furniture dolly. Switched my rental to accommodate my needs. Easy pick up and drop off. Highly recommend this location.
JAMES DThe team at this location all gel together and offer a great customer experience every time I've been there.
KENYATTA SIt’s awesome there they always polite. They always have trucks available for you. Just gotta get there early enough to get one but other than that I’ll already go there to get my truck or any kind of storage area that I need.
KEN CThis is by far the best Uhaul in Vegas in my opinion. Thank you.
HARRY-PAUL CNothing to improve on. The service and staff was second to none.
CHRISTIAN MThe staff were super nice, location was easy to get to. No complaints at all !
SHAUN M