Customer Reviews for Storage Durango Blue Diamond
(U-Haul Neighborhood Dealer)

891 reviews

9125 S Durango Dr   Las Vegas, NV 89113

(702) 263-0984

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(702) 263-0984

9125 S Durango Dr
Las Vegas, NV 89113

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The van said to change oil the whole time so I wasn't even able to view the mileage. The sliding door rubber seal was completely falling off so there was air coming in to the truck and it was extremely noisy.

Reem S. 
Rating:
5.0

Customer did not leave a comment.

Rashian B. 
Rating:
5.0

Renting trucks from here is always a great experience! That's why I keep coming back!

ANDREA J. 
Rating:
5.0

It is hard to improve on excellent

JAY CLARK S. 
Rating:
5.0

Customer did not leave a comment.

SOTIRIOS V. 
Rating:
5.0

No improvement necessary. Service was great

PATTY B. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Thank you

AALAYSIA MALEEYA L. 
Rating:
2.0

The lady behind the counter made me sign into an app and take a pic of my license on my phone, which caused a big inconvenience. I had no signal and then the app wouldn't work. All of this nonsense was happening while I was looking at a copy machine 5 feet away from your salesperson. I asked over and over to just take my license and scan it like everyone else does. Learn how to service your customers...I've always used U-Haul for self moves. I will look anywhere else next time.

charles B. 
Rating:
5.0

Customer did not leave a comment.

VITALI N. 
Rating:
5.0

The staff is very friendly and helpful!! I've rented storage units and vehicles on and off for 5yrs….Justin, Marc and Myra are always flexible, welcoming and professional!!

Kim M. 
Rating:
5.0

The people who run this facility are wonderful! I've used them several times and wouldn't think of going anywhere else!

BARBARA K. 
Rating:
5.0

Customer did not leave a comment.

HAROLD B G. 
Rating:
5.0

Customer did not leave a comment.

Marcin G. 
Rating:
5.0

I wasn't looking forward to the process but it ended up being a great experience. The guy in the office was very nice and helpful in explaining everything as well.

JANINA NISSI A. 
Rating:
5.0

Customer did not leave a comment.

timothy N. 
Rating:
5.0

Front desk was very kind. Would definitely come back here!

Timothy H. 
Rating:
5.0

More available vehicles too rent, only one box truck was available

MARCUS VINICIUS C. 
Rating:
5.0

Customer did not leave a comment.

leonard A. 
Rating:
5.0

Customer did not leave a comment.

derick B. 
Rating:
5.0

Customer did not leave a comment.

ANTON K. 
Rating:
5.0

There were no issues except the company U-HAUL went down during the time which caused us to delay our move which was inconvenient.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

Isha Mercedes P. 
Rating:
5.0

Customer did not leave a comment.

Kevin Y. 
Rating:
5.0

Customer did not leave a comment.

ZEPHAN TOBIAS N. 
Rating:
5.0

Customer did not leave a comment.

NANCY LINN P. 
Rating:
5.0

The customer service/clerk (so sorry I'm drawing a blank on her name) was very friendly and concise with the information provided.

randy D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD CLARENCE D. 
Rating:
5.0

Customer did not leave a comment.

Brandy L. 
Rating:
5.0

The lady at the front desk was amazing!!

Martin H. 
Rating:
5.0

Customer did not leave a comment.

PAUL V. 
Rating:
5.0

Customer did not leave a comment.

ignacio G. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Very helpful and friendly

TODD CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Crystal A. 
Rating:
1.0

I rented a 27 foot online but didn't check email confirmation that said 20 foot truck because that's all they had available. Can't access internet to take a picture of driver's license and process that should have taken 5-6 minutes took 20 minutes.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Danielle Marie S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHN C. 
Rating:
5.0

Expensive but good service, thank you.

Dimitri G. 
Rating:
5.0

Customer did not leave a comment.

HAROLD JOHN H. 
Rating:
5.0

Quick and easy transaction. Staff was beyond helpful and informative

Tyrone P. 
Rating:
5.0

Customer did not leave a comment.

Deandre B. 
Rating:
4.0

Customer did not leave a comment.

Verlie A. 
Rating:
5.0

Customer did not leave a comment.

Geniece T. 
Rating:
5.0

Customer did not leave a comment.

Gustavo G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY WAYNE W. 
Rating:
4.0

I was very upset when I got my receipt and found out the mileage was more than the rental of the truck. Being retired and on a fixed income I will NEVER use U haul again and will not recommend them to anyone.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DOUGLAS S. 
Rating:
5.0

Excellent customer service and personable! Best experience I've had thank you!

PAUL PAUL A. 
Rating:
5.0

Inside of cab was dirty and the tires need to be balanced.

DAVID KIMBALL G. 
Rating:
1.0

They over charged and lied about the gas and mileage, when I got in the the truck it was on empty and stated 17 miles till empty , I had to go straight to the gas station and put gas , the paper work stated and was circled in red the gas was almost a half of tank , I did not reserve I needed only for 1 hour and only approx 20 miles and I needed a small truck to haul a head board she stated she only had the bigger trucks which I went on took because I only need for an hour when I came back all of the smaller trucks where still parked so I ended up putting more gas in the truck than it had when I picked it up , I only drove 13 miles .. what a rip off . I paid $76 , and I put $15 in gas and she took and extra $41. for the 13 miles from that store to IKEA and back so I will be contacting corporate and filing a complaint.. I took pictures .. I could not believe the truck was on E smh 🤦‍♀️.. do they even come out and look @ the hand or the mileage..

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

Patrice S. 
Rating:
5.0

Great customer service and fast process. Best location I have ever utilized.

DON GRECO W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ANTHONY J. 
Rating:
5.0

Stopped by this location over the weekend weekend and had a fantastic experience. The lady and gentleman working were so pleasant and helpful. Probably one of the best u-Haul experiences and overall great customer service in Las Vegas! Highly Recommend

Alexander N. 
Rating:
4.0

Customer did not leave a comment.

ROSBE C. D. 
Rating:
5.0

Customer did not leave a comment.

ELOISE E. 
Rating:
5.0

It was easy and fast to rent a vehicle. That was a good experience with the U-Haul company.

Gilberto S. 
Rating:
5.0

Very simple Friendly service Thank you

CHRISTINE MARIE P. 
Rating:
5.0

Customer did not leave a comment.

Jiahong W. 
Rating:
5.0

Customer did not leave a comment.

STANLEY BERNARD E. 
Rating:
5.0

Customer did not leave a comment.

Debbie T. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
4.0

Customer did not leave a comment.

SISINIO ALINAB A. 
Rating:
5.0

Effect experience! Fast and easy! Great customer service! Unbeatable price, too! Thank you! Trish

Tricia V. 
Rating:
5.0

Customer did not leave a comment.

Ruby W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Always great service.

RUSSELL WESLEY F. 
Rating:
5.0

Please check the floor area of the driver's side of the truck. The floor is very bumpy and distracting while driving

cena E. 
Rating:
5.0

Customer did not leave a comment.

ignacio G. 
Rating:
5.0

Don't call customers 10 minutes before they are scheduled to be back. Asking them if they are on their way back, stating someone is waiting to use the vehicle. I felt that was unprofessional especially when it was an hour to close and there was 3 other vehicles there. Otherwise staff and facilities where nice and clean.

Danielle W. 
Rating:
5.0

Customer did not leave a comment.

GINA MARIE S. 
Rating:
5.0

Nothing ... this was smooth, easy and affordable. I've used them several times and will not hesitate to use them again in the future.

BARBARA ANN K. 
Rating:
5.0

Customer did not leave a comment.

DAMON WADE R. 
Rating:
5.0

Easy as it gets had to change pickup locations since the previous had no vehicle they were very courteous and punctual with rental.

OMAR JERRYL T. 
Rating:
5.0

Customer did not leave a comment.

DAVID JUN K. 
Rating:
5.0

Customer did not leave a comment.

ANGELA R. 
Rating:
4.0

Customer did not leave a comment.

OWLN W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

OLENA ANATOLIVNA P. 
Rating:
5.0

Customer did not leave a comment.

Daryl S. 
Rating:
5.0

Customer did not leave a comment.

Aldo H. 
Rating:
5.0

Fast service. In and out in minutes, Truck availability.

Owln W. 
Rating:
5.0

Jenny and her husband are the best. So respectful, kind, and honest folks. They make you wanna return again.

Gavin K. 
Rating:
5.0

Very friendly service. Truck and all items ready for pick up.

DAVID EUGENE H. 
Rating:
5.0

Everything went very seem less for me.

PAUL LA MARR T. 
Rating:
5.0

Customer did not leave a comment.

janette S. 
Rating:
4.0

The customer service provided was awesome. I reserved a truck that wasn't available even though that's what I reserved.. Which was an inconvenience considering that's what I needed. But the guy working helped me out the best he could. I feel like my reservation wasn't met so I should of been compensated. That's what the website states. I would still use uhaul because of the guy who helped me out

magon W. 
Rating:
5.0

Mark is a great guy

Marko V. 
Rating:
5.0

We were very impressed how nice the uhaul people were and very helpful!!

Luciana B. 
Rating:
5.0

The two in the office were so friendly and made the whole experience a breeze. Highly recommend.

Christopher Y. 
Rating:
5.0

Customer did not leave a comment.

Carlton M. 
Rating:
5.0

Excellent team at facility

Daniel D. 
Rating:
5.0

Great customer service.

Jonathan S. 
Rating:
5.0

Everything went super well. It was a smooth transaction. The couple that maintains the storage Durango blue diamond is amazing. Will continue to patronize this business. God bless

Michelle L. 
Rating:
1.0

Mobile service and drop off sucks

Manuel A. 
Rating:
5.0

Very nice service

ROCIO B. 
Rating:
3.0

I had reserved the 9' cargo van. When I arrived I had to tack the 10' box truck and was left with no option since I was on a time schedule. I would've liked previous notice that the truck I reserved was no longer available.

ANTHONY JOSEPH B. 
Rating:
5.0

It was very nice that the rental truck had a padlock attached. I always forget a lock and have to buy a new one.

Karen Z. 
No reviews have been submitted for this location.

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