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RODGER A
Customer Reviews for Storage Durango Blue Diamond
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean off the steering wheel, gear, changer & knobs thank you.
PATRICIA LCustomer service was amazing best uhaul location ever
ANDREW VBeing charged for fuel fee when i fill tank above what it was when i obtained the vehicle
KE AEasy process
ADAM KThis location is great. Patient, amiable staff, fair pricing, and no hassles. I recommend this spot for any rentals or storage units you may need.
JENNIFER MGreat service and great workers..
PETERO SI had rented 4 time this year from same location. Truck are always clean. Thank you!
CHING SThe transmission was not shifting properly someone needs to road test their equipment before they let them go out
GEORGE CMark was very nice and professional. Thank you.
LIN JI always love Uhaul from this location, always clean and ready to go.
CHING Snot at this time everyone at the facility were 100% professional
ROSARIO FTerrible experience. To start, the truck's A/C was not working that great, but that's not all. Right before I returned it I was stopped by the cops for no right turn signal, thank God, no ticket, but worse< i could have gotten into an accident! (I have the video show the turn signal was out). Also I returned it SPOTLESS, and they charged me a $10.00 cleaning fee! I called ask asked why and they said for some water on the passenger seat? That's because I cleaned out the interior before returning it. And then they claimed that they had to sweep out the inside? What? It was spotless. We just moved some furniture. I think they did this to just get extra money out of us. Do not go here.
RICHARD NI was able to do all my moving in one shot,close to me and the only thing was the computers were down,other than that it was easy they were nice wish I could remember all their names only remember name Mark and Dylan but they were all very helpful,would go back👍👌🙂
PATRICIA SExcellent over all.
BRANDON JThe visor was broken , otherwise clean.
KERRI MAt this time, you guys are doing a very good job and are very very organized.
SERGIO Rfast friendly service
DIANA BBeing charged a cleaning fee although the truck was returned the same way that I picked it up and the blankets were folded.
MALIA MThey didn’t have the appliance loft and dolly I requested but did offer me a location close by with the equipment. They also gave me extra miles and more time to return the truck which was very helpful.
YUJI KExcellent customer service, especially the lady who helped me. Sorry, I didn't get her name. In my experience, I will never use any company aside from them.
Janet DYou guys were great Thank you
JOSHUA A🙌🏻
AMBER BGreat Customer service and availability! Very polite and professional!
ALLEN JWell everything was fine until I realized we didn’t have a lock for are U-Haul which really made it a waste of time. To go to the store at the latest minute. When ever I rented a U-Haul before it’s always had a lock on the back of it.
LETICIA MGood Staff recommended
DANIEL MYour associates there were professional and customer support active. Thank you
OULAI PI’m very happy to say that Durango location is really good from costumer service to equipments, overall 👍👍👍
MARIA AI have to say, the staff at this location was awrsome, very friendly and attentive. It's the great customer service that made my experience a really good one! Thumbs up for this location and its' staff!
Joan LGreat guys! Easy to work with!
LIBERTY ANothing. It was perfect
Jamie MEverything was GREAT.
GREG BCS was A+
ROBERT SI've rented form them before, same excellent and accommodating service. willing to switch dates if all possible, and super friendly too. even though now I moved further from them, I'd still go there because I know what kind of service I will be receiving. HIGHLY RECOMMENDED! A++++
RICARDO Dvery easy to rent and use and return!
Victoria DEverything was perfect!!! Thank you!!!
ANDREW RThe drop box/window made it easy for me to return after hours. Bright, clean facility.
CHARLES LThe worst’s customer service ever they charge me for garbage and they were so rude. The Hillsboro OR
melesew bNo need! Improvemen is good!
WILMA TThe customer service was great, the place was clean.
MARVA HMore parking would be better.
DAVID PStaff was unfriendly and super straight forward. I felt like I was a burden when going in to pick up my vehicle. Customer service could be better. Nothing else to say.
JOHN EI said thank u I like nice used rent truck good ,customer is nice person good service
SOFIA AUpdate**** Imagine my surprise this morning going to the website that they accept cash AND card when Mark at the 9125 Durango Rd location told me Jacklyn (a 1800go U-Haul) rep he didn’t have a cash drawer to accept my cash payment yesterday. I called AGAIN this am to settle my account and Mark claimed he can’t do anything once it’s pushed through to U-Haul even though both Jackly and Ryan told me he can still accept my payment! 18008269633 rep Ryan obviously didn’t want to do his job and take my payment over the phone stating amounts under $10 he couldn’t take so I escalated an online dispute and imagine my surprise that once escalated via chat with Lilyana she was great btw. I recalled the payment number and my payment of $9.65 was taken without an issue. $10 damn dollars really you all have to do better and next time Mark needs to pay attention to the amount he tries to push through! 1 is a mistake twice is fraud had it went through! Which is why he kept telling me Jacklyn and Ryan didn’t know what they were talking about. I had 12.69 left on my debit card to cover the amount due. The lack of accountability and bs I had to go through over $9.65 is ridiculous! No job is done without human error but I will never accept a person and or business who refuses to do their job like Ryan and Mark! Jacklyn from 1800 go U-Haul and Lilyana from U-Haul chat were the mvps, but my experience with U-Haul will make me not deal with them again nor will I recommend in the future. Def dropped the ball!
MICHELLE RJust didn't understand the cleaning fee. All I did was load from my house to drop off at Goodwill and return. Thought it was clean. The gentleman at Goodwill helped to unload the truck. Mostly furniture. Thank you
RUTH A