Customer Reviews for Storage Durango Blue Diamond
(U-Haul Neighborhood Dealer)

854 reviews

9125 S Durango Dr   Las Vegas, NV 89113

(702) 263-0984

Location Hours

  • Mon-Sun: 8 am - 6 pm
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(702) 263-0984

9125 S Durango Dr
Las Vegas, NV 89113

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Danielle Marie S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHN C. 
Rating:
5.0

Expensive but good service, thank you.

Dimitri G. 
Rating:
5.0

Customer did not leave a comment.

HAROLD JOHN H. 
Rating:
5.0

Quick and easy transaction. Staff was beyond helpful and informative

Tyrone P. 
Rating:
5.0

Customer did not leave a comment.

Deandre B. 
Rating:
4.0

Customer did not leave a comment.

Verlie A. 
Rating:
5.0

Customer did not leave a comment.

Geniece T. 
Rating:
5.0

Customer did not leave a comment.

Gustavo G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY WAYNE W. 
Rating:
4.0

I was very upset when I got my receipt and found out the mileage was more than the rental of the truck. Being retired and on a fixed income I will NEVER use U haul again and will not recommend them to anyone.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DOUGLAS S. 
Rating:
5.0

Excellent customer service and personable! Best experience I've had thank you!

PAUL PAUL A. 
Rating:
5.0

Inside of cab was dirty and the tires need to be balanced.

DAVID KIMBALL G. 
Rating:
1.0

They over charged and lied about the gas and mileage, when I got in the the truck it was on empty and stated 17 miles till empty , I had to go straight to the gas station and put gas , the paper work stated and was circled in red the gas was almost a half of tank , I did not reserve I needed only for 1 hour and only approx 20 miles and I needed a small truck to haul a head board she stated she only had the bigger trucks which I went on took because I only need for an hour when I came back all of the smaller trucks where still parked so I ended up putting more gas in the truck than it had when I picked it up , I only drove 13 miles .. what a rip off . I paid $76 , and I put $15 in gas and she took and extra $41. for the 13 miles from that store to IKEA and back so I will be contacting corporate and filing a complaint.. I took pictures .. I could not believe the truck was on E smh 🤦‍♀️.. do they even come out and look @ the hand or the mileage..

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

Patrice S. 
Rating:
5.0

Great customer service and fast process. Best location I have ever utilized.

DON GRECO W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ANTHONY J. 
Rating:
5.0

Stopped by this location over the weekend weekend and had a fantastic experience. The lady and gentleman working were so pleasant and helpful. Probably one of the best u-Haul experiences and overall great customer service in Las Vegas! Highly Recommend

Alexander N. 
Rating:
4.0

Customer did not leave a comment.

ROSBE C. D. 
Rating:
5.0

Customer did not leave a comment.

ELOISE E. 
Rating:
5.0

It was easy and fast to rent a vehicle. That was a good experience with the U-Haul company.

Gilberto S. 
Rating:
5.0

Very simple Friendly service Thank you

CHRISTINE MARIE P. 
Rating:
5.0

Customer did not leave a comment.

Jiahong W. 
Rating:
5.0

Customer did not leave a comment.

STANLEY BERNARD E. 
Rating:
5.0

Customer did not leave a comment.

Debbie T. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
4.0

Customer did not leave a comment.

SISINIO ALINAB A. 
Rating:
5.0

Effect experience! Fast and easy! Great customer service! Unbeatable price, too! Thank you! Trish

Tricia V. 
Rating:
5.0

Customer did not leave a comment.

Ruby W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Always great service.

RUSSELL WESLEY F. 
Rating:
5.0

Please check the floor area of the driver's side of the truck. The floor is very bumpy and distracting while driving

cena E. 
Rating:
5.0

Customer did not leave a comment.

ignacio G. 
Rating:
5.0

Don't call customers 10 minutes before they are scheduled to be back. Asking them if they are on their way back, stating someone is waiting to use the vehicle. I felt that was unprofessional especially when it was an hour to close and there was 3 other vehicles there. Otherwise staff and facilities where nice and clean.

Danielle W. 
Rating:
5.0

Customer did not leave a comment.

GINA MARIE S. 
Rating:
5.0

Nothing ... this was smooth, easy and affordable. I've used them several times and will not hesitate to use them again in the future.

BARBARA ANN K. 
Rating:
5.0

Customer did not leave a comment.

DAMON WADE R. 
Rating:
5.0

Easy as it gets had to change pickup locations since the previous had no vehicle they were very courteous and punctual with rental.

OMAR JERRYL T. 
Rating:
5.0

Customer did not leave a comment.

DAVID JUN K. 
Rating:
5.0

Customer did not leave a comment.

ANGELA R. 
Rating:
4.0

Customer did not leave a comment.

OWLN W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

OLENA ANATOLIVNA P. 
Rating:
5.0

Customer did not leave a comment.

Daryl S. 
Rating:
5.0

Customer did not leave a comment.

Aldo H. 
Rating:
5.0

Fast service. In and out in minutes, Truck availability.

Owln W. 
Rating:
5.0

Jenny and her husband are the best. So respectful, kind, and honest folks. They make you wanna return again.

Gavin K. 
Rating:
5.0

Very friendly service. Truck and all items ready for pick up.

DAVID EUGENE H. 
Rating:
5.0

Everything went very seem less for me.

PAUL LA MARR T. 
Rating:
5.0

Customer did not leave a comment.

janette S. 
Rating:
4.0

The customer service provided was awesome. I reserved a truck that wasn't available even though that's what I reserved.. Which was an inconvenience considering that's what I needed. But the guy working helped me out the best he could. I feel like my reservation wasn't met so I should of been compensated. That's what the website states. I would still use uhaul because of the guy who helped me out

magon W. 
Rating:
5.0

Mark is a great guy

Marko V. 
Rating:
5.0

We were very impressed how nice the uhaul people were and very helpful!!

Luciana B. 
Rating:
5.0

The two in the office were so friendly and made the whole experience a breeze. Highly recommend.

Christopher Y. 
Rating:
5.0

Customer did not leave a comment.

Carlton M. 
Rating:
5.0

Excellent team at facility

Daniel D. 
Rating:
5.0

Great customer service.

Jonathan S. 
Rating:
5.0

Everything went super well. It was a smooth transaction. The couple that maintains the storage Durango blue diamond is amazing. Will continue to patronize this business. God bless

Michelle L. 
Rating:
1.0

Mobile service and drop off sucks

Manuel A. 
Rating:
5.0

Very nice service

ROCIO B. 
Rating:
3.0

I had reserved the 9' cargo van. When I arrived I had to tack the 10' box truck and was left with no option since I was on a time schedule. I would've liked previous notice that the truck I reserved was no longer available.

ANTHONY JOSEPH B. 
Rating:
5.0

It was very nice that the rental truck had a padlock attached. I always forget a lock and have to buy a new one.

Karen Z. 
Rating:
3.0

I booked my trucks weeks ago but received a call that my 20' would not be ready in time for pick up. They then suggested a 15' but failed to inform me that it'd be at a different location until they called again.

edward S. 
Rating:
1.0

I reserved a truck for pickup at 12pm. Got there late before 1PM but still had to wait an hour to get the truck.

Joji H. 
Rating:
5.0

Keep up the good work. Making clients feel safe and staffs professional manners go a long way. Thank you.

RODELIO H. 
Rating:
5.0

Kinda expensive and pricy but overall good.

Dumitru G. 
Rating:
5.0

Great service and fast. Had no reservation but they made it happen.

BENJAMIN DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

DONALD GENOVIS B. 
Rating:
5.0

Customer did not leave a comment.

HAYDEE MARZAN V. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo A. 
Rating:
5.0

Everyone is very professional here. I'm glad I found you.

TIMOTHY LAMONT H. 
Rating:
5.0

There is really nothing to improve upon. I had an excellent experience. Jenny and her husband, I'm assuming, were very helpful and friendly. It was a delight to rent from them.

AUSTIN TYLER S. 
Rating:
5.0

Storage Durango Blue Diamond is super clean, friendly and convenient. I've used them numerous times over the years for both uhauls and storage units and have always been happy with my experience. They offer advice and helpful suggestions when needed, and I always need them! Well trained and experienced staff. Definitely recommend.

CORINA ANN R. 
Rating:
3.0

Customer did not leave a comment.

TAMATRA MONIQUE H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Great service

RUSSELL WESLEY F. 
Rating:
5.0

SUPER friendly peeps

Samuel Jake T. 
Rating:
5.0

Just continue to provide excellent service.

HAROLD M. 
Rating:
5.0

Very Good People..

Michael G. 
Rating:
3.0

I have nothing against Uhaul. In fact until I rented this trailer I would have recommended them. However..... Uhaul knows absolutely nothing about their trailer equipment. I asked for the tongue height and what kind of tow bar was attached to the trailer and the corporate 800 customer service number could not answer those simple questions. It would be laughable if they weren't endangering the safety of their customers by their blatant disregard for equipment safety standards..... but they are. Their cargo trailers are not equipped with any way for you to secure it to your vehicle. You can attach it to your hitch and connect the 4 ft safety chains (yes.... 4ft safety chains for a 16 inch run) but the trailer is not equipped with a tongue latch to lock it in place with a hitch pin lock. Because of this anyone, and I mean your 12 year old prankster nephew with the spaghetti arms, could disconnect it from your vehicle and take it.... along with everything in it. (FYI... their insurance only covers accidental damage and NOT theft of the trailer OR your contents) The trailers have a 4.5 ft straight tow bar but are not equipped with any kind of equipment to control "sway". And about those "safety" chains.... 1st, they wrap them around themselves in a fashion that completely eliminates the tensile strength of all but ONE chain link. 2nd, they are connected with rated quick links but quick links are NOT rated for ANY kind of live or side load, which, again, completely eliminates the use of the safety chains. When I called the national 800 number to inquire about these questions/issues I was transferred to a "Manager on duty" who told me "someone from the local Uhaul repair shop would call me back". Never happened. SO..... If you rent a trailer from uhaul be prepared to address all of these questions and safety issues with no assistance from Uhaul as they dont know their own equipment well enough to offer any. Good Luck.

Derek J. 
Rating:
5.0

Customer did not leave a comment.

PETER JOHN L. 
Rating:
5.0

Customer did not leave a comment.

JOHN KERMIT S. 
Rating:
5.0

Customer did not leave a comment.

STEFANIE JEAN S. 
Rating:
5.0

Customer did not leave a comment.

KJELD DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Pamela R. 
Rating:
5.0

Customer did not leave a comment.

BIENVENIDO GENER A. 
Rating:
3.0

Customer did not leave a comment.

CHAELI JEAN H. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE JEAN S. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Staff was super friendly, personable and tremendously helpful. Justin took time to carefully hook up the trailer and answer any questions I had despite how ridiculously hot it was outside that day.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL J K. 
Rating:
5.0

Customer did not leave a comment.

Rowell A. 
Rating:
5.0

Customer did not leave a comment.

SHELBY K M. 
Rating:
5.0

great customer service

SALVATORE C. 
Rating:
4.0

Tires needed air and I had to do it myself because the location does not do maintenance.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

Martha I. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS Y. 
No reviews have been submitted for this location.

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