Customer did not leave a comment.
AUTUMN N
Customer Reviews for Storage Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent. 5 stars
MARK AThe lady at the desk is always friendly and helpful.
CHRISTOPHER JThis location made it very easy to rent a trailer . The trailer was clean and in good shape.
BRENT LEveryone was so kind and helpful.
CATHERINE MQuit having your customers do all the customer service. You already raised the prices to “fleecing” levels and now you expect the customers to do all the work themselves. I will never rent from U-Haul again
STEVEN RPrices were too high for usage.
KATHRYN NDriver mat & 1/3 of cargo mat had dried mud. Vacuum & rinse would have been nice.
Michael BNeeded assistance and nobody was available in person or by phone. This was a horrible experience and I will never use UHaul again.
Richard Hno one there on Sundays
JOSEPH SVery helpful staff
GEORGE FFirst time renting from this Uhaul on Beecher st. They were friendly, fast and the trailer was in great shape and clean. I will use this company again and so should you!
ROBERT PThis location is as good as it gets I cannot think of any improvements.
JAMES SAlways friendly, helpful, and truck works nice
James MIt was confusing as to where to go. My phone/ drop off would not allow me to park in the most obvious place and so I had to park a ways back and then there were no signs pointing to the key drop off . I walked around a bit and finally found the key drop off back in the place I tried to drop the truck off initially.
CARRI LI was nervous about using online pickup with our an associate there to help but it ended up being very easy and straightforward!
Sally WThe worst experience I have had in a long time…with any company. The app check in process was a trainwreck. I would never recommend this option. Never. 45 minute check in process is insane. The app is trash. I will tell anyone discussing this top to never do it on the app. If it is not a person then go to the next company/option for a rental. It was that bad
Todd OI recommend for your U-Haul needs, very friendly and attentive to your needs in making sure they get you checked in and on the road as quickly as possible I rented the cargo van which is very spacious, not to mention the air works great in them as well .
WENDY MThis was the best U-Haul experience we've had! We've used this service 1x per year for the past 5 years (Ann Arbor, Ypsilanti, Adrian), and this time everything went very smoothly! Thank you!
Pam MThank you
tyra pDependable. Customer friendly focus. Bravo!
Michael LMy issue is the UHaul app. I appreciate how helpful the staff was when I went in to let them know I was having issues getting the rental. I have used this location once before and they were very helpful then as well.
Jason PThe check in process on the app is way too long.
Craig MNewer vehicles.
Larry AYour App! Stinks. You can't load the drivers license, you can't answer most of the questions. Lastly the app won't let you download the final photo. So if you're idea of streamlining is the goal, you failed.
SHELLY WEquipment was outside would not let pick my location for drop off told Me and made me call the 800 number to pick my location all was in town
walt bStop changing such a high rates for fuel replacement and charging $20 for after hours drop box is outrageous. I will not use U-Haul again.
mehran fThey were fabulous to work with can’t thank them enough.
brigette KApp wouldn't say I was at location. The address was a little off. So I couldn't use the app. But the ladies inside were helpful and nice dealing with my bad day.
Debra SI always get great service from Maple City Glass
john dSend customer the correct total amount of the bill instead of wrong bill than surprise they lied n the bill is twice as much so wrong also don't make customers wait 4 days to be able to pay the wrong bill that you charged extra
connie mEverything went smoothly. Truck was very good and easy to drive. Staff was very friendly, but still professional. Great experience overall. Thank you!
Rebecca DCharging $1.00 a mile for mileage overage, especially after turning truck in a day early was a shock and highway robbery in my opinion!
Howard WUsed maple city glass for UHaul not only was service fast.they are always friendly,and smiling .I highly recommend Maple City glass for windshield and UHaul
ROBERT PThanks,moving is never easy,but you surely made a difference.
ROBERT AEverything went smoothly. Great customer service -- helpful and friendly! Thank you, U-Haul Storage Inn on Beecher in Adrian!
Bernardino PWould not recommend u-haul in general, not location specific. Return process was a complete pain. Don't appreciate paying that much for the rental then having to stand in the rain to take a dozen different photos to do the Return process for them. Zero service.
Celeste MClean might be pushing it. All the dirt was clearly from the last user returning it on dirt roads.
David WAlways Great Service 👍
phil SEverything was awesome!!
Kathy ENone
martha yDon’t change a thing.
Stacey GDouble charged me for a uhaul
JOSHUA ACannot think of anything.
NATHAN KGreat customer service 👏
Charles N