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Joseph J
Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Friendly staff and it was quick paperwork and hook up.
JEFFERY RThe employee was exceptional.
JOEL EThanks Adrian great customer service.
JAMES SNone. Great customer service and support.
JONATHAN GGreat experience at this location.
ROBERT MThe representative was excellent, both the pick up and drop off each took less than 10 minutes. The best experience renting with U-Haul by far.
JOHN OGreat customer service and overall experience. Representative was very friendly, efficient and professional. Keep up the great work!
TERRY SNational U-Haul rep was decidedly unhelpful on the phone when there was a problem with my reservation-she was down right rude. The local reps were much more helpful and helped solve the problem.
FREDERIC PVery friendly staff, professional service.
KEVIN JNothing
JANICE CIt was not their fault but uhaul reservations! I had to go 23 miles out of my way to pick up the vehicle and then go to destination and then return the truck! It was unclear how to read gas and I overfilled the tank costing me $10.00 extra dollars! You left me with no other option but to pay!
marilyn hRented and picked truck using the online app. I am not too tech savvy but overall it was a very easy experience on the app once I figured the issues out on my end. Staff was very friendly upon return,. The staff even called during my rental to make sure everything was going well. The only drawback at this location is the truck was parked down the street a little from the parking lot and you had to walk down to the truck, verify the number then it gives you the key combo so you have to walk back to the bldg, get the key, then walk back to the truck but not an issue with me walking but for some maybe a problem. Other than that, no issues with the rental. Thank you.
Patrick HThis is a great service to have right onsite at the storage unit. Very convenient. Would definitely rent again.
JENNIFER KThe back of the truck could have used a good sweep but everything else was stellar. This location is always on point.
JOSE AAwesome people and easy return, change nothing
CHRISTOPHER JYou are doing just fine
ELLEREY JWhite dog hair all over trapped under and between seat . Opened the windows and blew around cab like a Blizzard !
CLARK CExcellent customer service, convenient location. Job well done. Thank you.
Christopher BThe drop off after hours was RIDICULOUSLY COMPLEX!
Jimmy EIt was perfect! My contact was helpful from the very beginning. He followed up with me and touched base just prior to our pickup. He promptly sent me info on my choice of drop off locations. It was a very smooth and positive experience. Thank you!
MARSHA AThe gentleman at the Viera location clearly understands the importance of customer service. He was couteous, friendly and most accommodating. The Viera Uhaul office will be the office of choice for all of my local moving needs because of him.
LEONARD RAll great!
PAVEL STk
FEDERICO MGreat service, quick and professional.
GUY SSuper helpful manager on arrival. Very friendly.
Gustav AIt was very nice, they even offered us water, it was 85° that day. Very helpful and we got a van and went on our way. When we turned it in 6 hours later the same gentleman helped us and it was quick and easy!
Debra BKeep doing what you're doing. No recommendations.
Larry FOutstanding
John JWas very smooth! Thank you. I’ll be using again!
Kevin KNothing - it was perfect and the attendant was excellent
Daniel MHe saw us drive up, came right out, directed the back up and unhitched the trailer. We left and he did everything online. Sent us a receipt and we were done. Very easy and quick
ANGELA WAdrian was very professional as well as friendly and helpful .
Ronda VVery professional, courteous service. Highly recommend this business.
Christopher BAlways a great experience. Amazing crew and customer service at level not found with other U-Haul locations. Great job would highly recommend this location.
JOSEPH WBreaks gave out on the truck been asking for the repair paperwork on the truck next step is to contract a layer
Chris MGreat customer service. I have used this uhaul several times. They are excellent!
SUSAN HExcellent above average service!!!
David CAdrien was fantastic!
Brian MAdrian was outstanding. This was probably the best U-HAUL store that I have rented from. Thank you!!
Frank GNothing to improve. The guy that helped me had a wonderful, happy personality. He helped hitch us up, and told me to take my time. Super polite and helpful. The other guy in the store was also very polite and nice. Easy to rent and easy to return.
Gregory MApp was not working at pick up. Had to spend 1h through phone call to be able to start the rental. Moreover, this hour was not added to the rental duration.
Bruno SAlways excellent service at this location.
SCOTT M