Customer Reviews for Storage King USA

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage King USA

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Joe B. on

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Provide short term rentals.. Like half day, or hourly rates..for two,three or five hours.. Would be great from small in town jobs.. Really wanted a truck for a simple two hour job three miles from the rental location. Had to pay for a full day but returned the unit in less than 2.5 hours...

Bronwyn D. on

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Be more like a rental car place. It took over 30 minutes to pick up a 15 ft truck that we already had a reservation for. But after that everything else went good.

Takia S. on

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Customer did not leave a comment.

davie K. on

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I was told to clean the truck after use, or be charged $25. The gas was almost where I took it from. I was told I had to add gas or be charged $6 per gal for not adding more gas. I have used Uhaul several times before but this horrible experience has made me rethink my truck rentals for the future. I do not need to go through rude uhaul employees.

Preston B. on

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Customer did not leave a comment.

Gerald M. on

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Great truck

JOHN S. on

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The staff member at the facility (sorry, I don't remember her name) was friendly and professional. The office internet service was down, so she called Uhaul directly. Unfortunately, she was told to call her field supervisor. Everything worked out, but I was surprised that Uhaul wouldn't help her sign us in over the phone.

John S. on

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We (my husband and I) reserved a truck to be picked up at 8:00 a.m. (One hour before Storage King USA opened on Saturday.) We followed the steps in the 24/7 app and even entered the driver’s license info manually when the app would not accept the driver’s license pictures. We were still unable to get the code to get the key out of the truck. I tried the online chat and waited several minutes with no reply. We then called customer service. After waiting on hold for 10 – 15 minutes, we spoke with a customer service rep, Nancy, who was very helpful. Finally, after almost an hour, we were able to get into the truck. The truck was clean, and we had no issues checking back in (with a person) at the facility. We would gladly rent again from Storage King USA, but we will rent the truck when the facility is open. We will NOT use that 24/7 app again.

Barbara B. on

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Never interacted with staff as we picked up and dropped off after hours using mobile app. The app was very frustrating and had to repeat steps multiple times.

james R. on

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CORE J. on

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Elizabeth S. on

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Inspect the trucks before and after someone takes it! The loading dock had glass all over it broken shards of glass ! Not only did I have to clean up the broken glass but my 3 year old daughter was cut, so when I called she apologized and said they don’t ever really check the dock ! How wonderful, when I went to pick up the truck she didn’t even get up to inspect it before I took it just tossed me the key and called it a day

sabrina L. on

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Truck was dirty when picked up and then was charged a cleaning fee because we got it dirty.

Rodney B. on

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I can't think of anything that needs improvement but I was impressed with the neatness and organized facility. Office staff is friendly and helpful. A very nice lady from the office actually brought my crew and I some cold bottles of water when we were loading a U-haul truck. Now that's hospitality!

robert M. on

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Customer did not leave a comment.

Eldys P. on

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Excellent job!

Ronald B. on

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Install backup cameras on your rental trucks

Anna R. on

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Very awesome service

gene M. on

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Customer did not leave a comment.

St John's M. on

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Last two times I rented a truck there was computer problems with both the checking out and checking in process. Took at least a half hour on each end! Not acceptable!!!

Gene S. on

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Have your employees more knowledgeable of you products,services and the uhaul system

David M. on

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Excellent service and staff. I highly recommend this place.

Adolfo M. on

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Horrible! Donna and her co-hort (didn't get her name but she's Caucasian with shoulder length brown hair) are the rudest and unfriendliest Uhaul workers I've encountered. My young daughter and I walked in and not even a Hello, just a stupid blank stare from them. Never any eye contact after that. No smile, no nothing, not even small talk.During truck inspection I noticed a large dent on the top corner. When I brought it to the rude hags attention, she had the nerves to ask me angrily ''how am I supposed to get up there?'' She then walked angrily away without saying ''I'll be back'' or anything to tell me what happens next! She came back with a ladder and marked it, again with an attitude. After my inspection, I told her I was done and she gave me paperwork without a ''thank you''. While filling up for gas, I read a note on my contract. the brown haired hag had placed a note in paperwork that read ''corner cap is torn. Customer accepts risk of water damage'', SHE NEVER MENTIONED THIS TO ME! I spent over $700 and I get unnecessary rudeness and lies! STEER FAR AWAY FROM THESE NASTY HAGS!

wendy S. on

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Customer did not leave a comment.

Annalisa R. on

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Breunna M. on

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The representative that helped me was amazing. I wasn’t sure on what exactly I wanted and she gave me options according to the information I g ave her even provided me with tips on how to pack my things to get the most out of the U-Haul and avoid extra trips! Definitely will recommend her even if I didn’t recommend the location.

anthony V. on

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My reservation was transferred to this location due to a parade. I was in a difficult position and your team worked with me to maintain my truck size and drop off was really fast and conveneient. The lady on first street location did get snippy bc she couldn’t accommodate me bc of the parade. But in the end it all worked out.

Ronnie P. on

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By putting a jack on the trailer. I had to lift the trailer up to the truck hitch and then to unhitched. That is the only downside

Yuniel C. on

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John W. on

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Charged me for twenty blankets, but Donna did not put in truck. Truck had plain water in wiper reservoir. Froze on windshield. Safety. If you read this, get my refund, and I’ll half it with you !!

richard P. on

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Maybe add a small van or two at this location.im a frequent renter and have used this location twice now but cost difference is forcing me to rent elsewhere next time.would love to keep using this location otherwise

St John's M. on

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Customer did not leave a comment.

elizabeth S. on

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Customer did not leave a comment.