Sits far back from road so I wasn't comfortable returning truck after dark. *** I paid for insurance coverage! I clipped the back of someone's car while parking! I'm trying desperately to file a claim but getting zero return calls.Mary L.
Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jeff N.
Overcharged for items I didn't get as well as double charged for an item.LISSIA M.
Customer did not leave a comment.Saber S.
I think it would be nice if there was some information on the after hours return protocol built into the front end before I started the process. Ultimately, it was easy to complete, but I wish I had known about all the photos I was going to need to take before I had initiated the return process.Shane Y.
The customer service person at this location was very efficient, helpful and pleasant. Pretty rare nowadays, great job!Keith H.
Customer did not leave a comment.Sean T.
The young lady that manages this location is amazing. She was professional, helpful and answered all of our questions. The experience at the Mina ave. location was perfect. The facility is clean and well maintained, and the service is exceptional.ROGER T.
Coke bottles left in the door. Front windshield was filthy in the inside and very difficult to see out.James G.
Customer did not leave a comment.Bruce I.
I got charged twice, once at the store and then again for double when I checked out online. This is completely unacceptableRobert H.
Customer did not leave a comment.Mark M.
An absolutely wonderful employee helped me with my rental. She was informative, efficient, and just a very pleasant person.Daniel P.
Your on-line app was not clear as to how to complete the check out process to get the lockbox code to access the vehicle key. Otherwise all went wellRobert T.
Customer did not leave a comment.Edward B.
Customer did not leave a comment.cameron W.
Customer did not leave a comment.Nancy P.
the entire u-haul was dirty and disgusting. The surfaces such as the steering wheel and the dash board were sticky. There was dirt all over the floor and on the seats. After we picked up the van we realized the tire pressure light was on. We sat on hold with u-haul for 80 minutes and then had to be transferred to roadside assistance and then sat on hold for another 60 minutes. We finally had someone come out and service the van over 3 hours later after picking it up. Overall, this was a horrible experience.Kimberly L.
Customer did not leave a comment.Art L.
Give the tremendous rental agent a bonus.Adrian F.
This location was able to help me when other locations refused. They have a customer for life!! Thank you so much for your excellent customer serviceJennifer S.
This is not a complaint, but observation. I did the electronic check-in on a Sunday morning. Had I not had my 33 year old son-in-law with me I would not have been able to handle the process with picture uploads regarding existing damage on the truck at the time of rental. Perhaps if I used it more and became more familiar it wouldn't be a problem. Thanks you.Michael A.
Nothing. Everything was great!Michael T.
Customer did not leave a comment.David P.
Customer did not leave a comment.Mary L.
Easy rental. Easy to return and drop off.Vincent D.
Customer did not leave a comment.Keith D.
The inside of the bed of the van was dirty. Not swept out. The cabin was clean. I would still use this location in the future and recommend it to a friend. This was the first time that it looked like this.MICHELE B.
Several booking attempts made online, with each attempt resulting in inaccurate confirmations citing rental of 5x8 trailer vs 5x12 as requested. Very frustrating trying to reach live customer service to assist until finally rec'd a local u haul support number. The staff on this support line were consistently phenomenal and helpful.Edythe F.
Customer did not leave a comment.Raymond M.
I rented an appliance dolly for the move and when I arrived was told it wasn't available!Kris R.
Not a thing. This is my first experience with UHaul and it could not have been smoother. Would be happy to use again.Bridgette T.
Location was easy to find. Returned truck early bc the latch kept coming open and door would pop open and ramp would come out. Extremely dangerous. Should have had it until Noon Tuesday and brought it back Monday evening . Just can't risk furniture falling out of truck when the latch opens and door goes up.bunny O.
Excellent experience! I rent a storage space here too and it is always clean and well maintained.Dianne Y.
Customer did not leave a comment.Ronald F.
Very nice personnel work here.Raymond M.
Place numbered sign posts or painted lines in drive to identify vehicle parking spaces.Robert N.
Easy access, clean area. I use the service because I don't have a truck and I often purchase furniture. I don't want to ask friends for help.Leslie S.
Customer did not leave a comment.Janice D.
Customer did not leave a comment.Mark K.
Customer did not leave a comment.Raymond M.
At this location the customer service makes the whole difference.Alejandro C.
Customer did not leave a comment.Kurt M.
The equipment is the same everywhere. The people at this location, Gina and Jordan, are above and beyond in customer service. It is what makes the difference.Alejandro C.
Everything from scheduling my truck, picking up my truck and dropping my truck off..was flawless the lady who helped me return my truck at this location was very helpful and very nice I will be using you guys again! ThanksMICHAEL S.
The location was very convenient. The agent was very responsive to get the rental transaction completed and the trailer ready to go. I was very impressed with this effort. And, for the return of the trailer, I arrived slightly before the facility opened. Jordan, the agent, arrived slightly after me but before the facility was scheduled to open. I had already unhitched the trailer when she arrived. She told me that I could leave, that she would email me the closed-out contract. This was very helpful as I was running late to get to a doctor appointment, which I hadn't told her about.robert K.
Customer did not leave a comment.Brianna B.
Customer did not leave a comment.Steven D.
Good service, good location, excellent experience.Warren C.
Customer did not leave a comment.James M.
Customer did not leave a comment.Rachel M.
Customer did not leave a comment.Gabriele V.
Previous renter of van was a smoker - van smelled awful and still did after 2 days of use - sprayed FeBreeze - still smelled. Clothes & furniture in the van smell like crap when we took stuff out - Not Happy!! Inside of windshield and mirrors were filthy. I had to clean to it to see clearly. Received van with low tire pressure light on. I checked tire pressure front tires - 43 & 45 lbs - correct pressure 55. Rear tires - 43 & 69 lbs - correct pressure 80!! I used small home compressor to fill tires, took me 30 mins to fill, which means I left 30 mins late that morning - Not happy!! We drove over 1,000 miles fully loaded. I hate think someone else might have rented and not filled the tires with air. This van should not have been released in that condition - unsafe vehicle!Chris K.
I may have missed something in the messages, but the day of my pick-up (which was honestly less than 24hrs after placing reservation), I looked for the two furniture dollies I included in the reservation. and they were not with the truck. Fortunately, the office had just opened upon my arrival and the attendant informed they had none at the time, so they were deleted from my order. I understand the situation, but a prior notice those would not be available would have been nice so that I could make alternative arrangements prior to picking up my truck. The experience was otherwise pretty pleasant. I must say though I removed three to four small items of trash from the cargo area (mostly in the over-the-cap cargo area), and the cargo deck was pretty dusty/dirty from prior use like a lot of wet, dirty items or feet had been in and out of it and I don't think it was even so much as broom-cleaned prior to our pick-up. Not real conducive when for the next user who is moving cloth-upholstered furniture that would easily pick-up the dirt.Timothy M.
Off road tires, a conveyor belt ramp, and an odometer that goes to 130 minimum. If you could work something out so cops don't pull over U-Haul's that would be great too.Michael B.
The best place I've ever rented the truck from and I will come backIRENE C.
Nothing your amazing yaaaaaaaaaayyyyKendall B.
Gina was great!Brian S.
Great service! Thanks!!!ETHAN H.
No license plate was installed on this trailer. Tires looked old and worn. Chain hook rubber locks were missing.Clay W.
We paid for dollies, pads, etc. that were not in the truck. When I called the person said "yeah, I forgot, you will see a refund in 5-10 days". It was a horrible inconvenience and they acted like they didn't care at all. They were actually quite rude.Jackie L.
Customer did not leave a comment.Brian K.
Location was convenient and had everything I needed. I had never used a third party U-HAUL supplier before, and I was pleased with my experience throughout. The truck was the best condition U-HAUL vehicle I've ever rented!Alexander W.
Customer did not leave a comment.marie S.
Everything was perfect, we thank you for your great customer service.John B.
Customer did not leave a comment.Andre D.
The employee on duty at pick up and return time was very kind and capable.Darrell E.
I rented so I'd have some thing fresh to use for a job at the Art Museum... but I ended up with a van that smell like beer look like it was sideswiped by another vehicle ,the dashboard lens was broken and a tire was low on air... The lady at the rental location was wonderful and sweet...Joseph L.
Storage kind in Copley was super speedy and friendly! I'll definitely rent from them again!ETHAN H.
Dropped off keys and contract in drop box. They promptly sent an email receipt.JEFFREY G.
We asked for a utility dolly and an appliance dolly that were not in the truck when we picked it up.steven H.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Keith W.
Staff need to be aligned with the computer reservations. We were charged more due to a miss on the staff's part.MILTON G.
Customer did not leave a comment.CHRISTOPHER B.
She was greatWILLIAM B.
the young lady that worked at this location was great, she went above and beyond to get me on the road.CHARLES DONALD B.
Customer did not leave a comment.Brian O.
The employee was very helpful. I have rented many trailers over the years and she was the first one to have me move forward 5 feet and then recheck the tightness of the trailer on the ball hitchWILLIS M.
Customer did not leave a comment.Jay M.
Very easy experience!James P.
Customer did not leave a comment.ANGELA P.
I hate and do NOT recommend the auto self check in If storage king was closed, I would not have been able to pick up my truck Storage king is great Self check I is notLisa D.
Anthony from medina county/Lorain county was horrible to work with. The truck only had one speaker working. Locked keys in truck on way down here and was going to charged - maybe the company should give allow two keys - one to keep in purse or hide in the cargo so if this does happen, we won't have to bother uhaul about it. Very horrible experience this time. Anthony is the worst customer service representative I have ever dealt with in any company ever!!!!!! I have used uhaul & Penske numerous times. Never again will I use uhaul.GLENDA W.
Customer did not leave a comment.CRAIG C.
Site was wonderful. I was very disappointed that my reservation was changed two times. In changing the reservation two times, my moved was delayed. Yet if I wanted the trailer when I needed it I could have paid for a second day to accommodate my needs. I am not the one who changed the reservation. Then I needed to buy the correct ball at the site. I had a 2 1/8 in ball, and I needed a 2". It took me a lot of digging to find that on the website. Cost from U-Haul 32.99+ tax. Cost at every other retailer in the area $14.99-$19.99. but I had no choice. Very disappointed in the experience.Richard W.
Customer did not leave a comment.Christopher A.
Customer did not leave a comment.Christopher J.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.STEPHEN C.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Kristen E.
Customer did not leave a comment.RAM L.
phone check in was not as easy as expected but the friendly staff at the office assisted and we were on our way. They even let us keep the van longer:)CLAY R.
re-pave their driveway!CLAIRE R.
Customer did not leave a comment.Edward B.