Dropped off keys and contract in drop box. They promptly sent an email receipt.
JEFFREY G.
Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We asked for a utility dolly and an appliance dolly that were not in the truck when we picked it up.
steven H.Staff need to be aligned with the computer reservations. We were charged more due to a miss on the staff's part.
MILTON G.She was great
WILLIAM B.the young lady that worked at this location was great, she went above and beyond to get me on the road.
CHARLES DONALD B.The employee was very helpful. I have rented many trailers over the years and she was the first one to have me move forward 5 feet and then recheck the tightness of the trailer on the ball hitch
WILLIS M.Very easy experience!
James P.I hate and do NOT recommend the auto self check in If storage king was closed, I would not have been able to pick up my truck Storage king is great Self check I is not
Lisa D.Anthony from medina county/Lorain county was horrible to work with. The truck only had one speaker working. Locked keys in truck on way down here and was going to charged - maybe the company should give allow two keys - one to keep in purse or hide in the cargo so if this does happen, we won't have to bother uhaul about it. Very horrible experience this time. Anthony is the worst customer service representative I have ever dealt with in any company ever!!!!!! I have used uhaul & Penske numerous times. Never again will I use uhaul.
GLENDA W.Site was wonderful. I was very disappointed that my reservation was changed two times. In changing the reservation two times, my moved was delayed. Yet if I wanted the trailer when I needed it I could have paid for a second day to accommodate my needs. I am not the one who changed the reservation. Then I needed to buy the correct ball at the site. I had a 2 1/8 in ball, and I needed a 2". It took me a lot of digging to find that on the website. Cost from U-Haul 32.99+ tax. Cost at every other retailer in the area $14.99-$19.99. but I had no choice. Very disappointed in the experience.
Richard W.Availability…
DOUGLAS B.phone check in was not as easy as expected but the friendly staff at the office assisted and we were on our way. They even let us keep the van longer:)
CLAY R.re-pave their driveway!
CLAIRE R.great counter agent, clean trucks
CONSTANTE Z.Great staff
Roger B.Just need more of a selection with trailer sizes.
MICHAEL M.Our pick up location was changed less than 24 hours before our pick up time and originally the location I was sent to didn't even have the truck! The live chat was useless as it took almost 10 minutes to get just one response.
Shayne W.The young lady who assisted me did an excellent job—vehicle was spotless— Thanks
James M.Dropped off day was rainy with flooding in the area. Clear signs were to park returns would have been helpful.
PAMELA M.This location has large potholes in the drive that need fixed. The lockbox was jammed so I struggled to get the key out. Equipment was clean.
Danielle L.The U-Haul app crashed repeatedly while attempting to check in. Luckily, Jordan and Gina at Storage King did such an excellent job, they more than made up for the annoyance of the app.
JASON M.EXCELLENT customer service. They are really different from other stores in the area.
ALEJANDRO C.The associate was very pleasant!
TAHLIA G.They went above and beyond to help me. Great job!
PAULA H.WONDERFUL PEOPLE with important tips and EXCELLENT SERVICE. HIGHLY RECOMMEND THIS LOCATION. They took ALL THE WORRY out of the equation and RELIEVED ME from all the HARD WORK. THANK YOU
andrea K.There was trash/recycling including used boxes, other moving debris and fast food containers from at least two different prior meals, from before I got the vehicle. Attendant was overbearing and taxing of my time, and mentally as if to invade and/or interrogate. I felt that's it crossed the boundaries of personal and professional space and caused me to debate whether I was being hit on or cornered for abuse and attack. I literally caused me to feel unsure of what to do and trapped. I sought to be cordial and professional and give her the time that she felt she needed to conversate, seeking to just be passive, rather than assertive, so as to take a path of least resistance out of the situation,
BRADLEY S.Needs mechanical issues fixed. Theb15 foot trucks steerung is very scary, wheels didn't respond until i turned the wheel a quarter of a turn. The truck was very hard to drive because of this.
DALE K.Don't feel I should've been charged a cleaning fee when it wasn't even cleaned before I used it. And I was not informed that if I did not clean it I was going to be charged. Poor communication. I was also told that it used regular gas that was over four dollars a gallon.I told them regular gas hasn't been used in over 20 years.
LESLIE Q.Excellent customer service and very helpful.
Kimberly L.Each time I have rented items from this Uhaul location, the customer service representative has been very friendly and helpful.
Andre B.Friendly staff, professional, easy return. Thank you!
Abedullah A.I had issues with the mobile app before I picked up my truck. The customer service rep, I believe her name was Haley was INCREDIBLE! Very friendly and handled my problem in a snap. The only problem I had when picking up the keys was the key code they gave me to open the box was changed by someone at the storage unit. The lady on sight took care of the issue.
James S.Called ahead of drop off, staff appeared confused initially but eventual was able to assist with the return of equipment.
RITA R.Easy pickup procedure. I arrived a half hour early and could still get the vehicle I reserved with no issues. It was a breeze! Good job guys!
Gary M.N/A
Jacob M.Customer service lady who works the counter was very helpful and friendly. She made the process painless.
Diana K.The only reason I was happy with my rental was because Gina at Storage King helped me get on the road. The Uhaul app wasn't working properly and I was there for around 20 minutes trying to figure it out. She then helped my by calling Uhaul and finding that Uhaul servers or something were down nationwide. Uhaul had problems, Gina made it work. Great location.
justin M.Keep up the good work.
Adrian F.I had a great experience renting a truck for an in town move. Extremely courteous picking up and dropping off. It was as easy and pleasant of an experience that I've ever had renting a truck for moving. A++
Nicholas P.Keep up the good work.
Adrian F.The truck interior was not cleaned well. Could have been a little better done The mobile check in process is not seamless like its promoted. It took forever to get my truck and I wasted over 30 minutes. Very disappointed with this process.
Daniel B.It was easy for me to drive past Mina Rd. (even using gps). My husband drove past it as well. Mina Rd looks more like a rough drive than an actual road. Once I turned around and looked more closely, the location and trucks were clearly visible. But if I were not looking for this location, I would have drove by it 100 more times. We rent a Uhaul a couple times a year when buying something that will not fit in our car. Now that we know about this location, we will use it again. Being 5 miles from our house, we wished we had found it long ago. A large sign should be placed at the corner of Mina Rd and Copley Rd. And another suggestion I have to offer is giving rental info to estate sale companies. We have bought a lot of large pieces of furniture at estate sales for a steal. People do not want to figure out how/where to get a truck, with a ramp etc. Most assume renting a U haul is expensive, like they were 15 yrs ago and requires reserving one a week in advance. We've learned, by the last day of an estate sale, a $400 item can be negotiated for $80 to $100 because no one wants to deal with moving it. And we've learned, renting a U haul is quite simple and usually around $30 for a few hours (and miles). A commercial should be made regarding how cost effective and easy renting from you is. The commercial should also lend ideas for the uses of a U haul truck above the obvious - moving. Make consumers think about U Haul as more than just a truck for moving day
scott D.Usually good to work with but depends on who happens to be working at that time. Have had good service and then no service from them. Some employees go the extra mile to assist but a few just say no can't help and that's it. Then u spend an hour waiting on the phone to find what u need.
JEFFREY K.Oil life withon 5% Empty pack og cigarettes in cab
Scott D.