MICHAEL P.
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Customer Reviews for Storage King USA
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Storage King USA
Jacob M.
N/A
Diana K.
Customer service lady who works the counter was very helpful and friendly. She made the process painless.
justin M.
The only reason I was happy with my rental was because Gina at Storage King helped me get on the road. The Uhaul app wasn't working properly and I was there for around 20 minutes trying to figure it out. She then helped my by calling Uhaul and finding that Uhaul servers or something were down nationwide. Uhaul had problems, Gina made it work. Great location.
Adrian F.
Keep up the good work.
Nicholas P.
I had a great experience renting a truck for an in town move. Extremely courteous picking up and dropping off. It was as easy and pleasant of an experience that I've ever had renting a truck for moving. A++
Adrian F.
Keep up the good work.
Daniel B.
The truck interior was not cleaned well. Could have been a little better done The mobile check in process is not seamless like its promoted. It took forever to get my truck and I wasted over 30 minutes. Very disappointed with this process.
scott D.
It was easy for me to drive past Mina Rd. (even using gps). My husband drove past it as well. Mina Rd looks more like a rough drive than an actual road. Once I turned around and looked more closely, the location and trucks were clearly visible. But if I were not looking for this location, I would have drove by it 100 more times. We rent a Uhaul a couple times a year when buying something that will not fit in our car. Now that we know about this location, we will use it again. Being 5 miles from our house, we wished we had found it long ago. A large sign should be placed at the corner of Mina Rd and Copley Rd. And another suggestion I have to offer is giving rental info to estate sale companies. We have bought a lot of large pieces of furniture at estate sales for a steal. People do not want to figure out how/where to get a truck, with a ramp etc. Most assume renting a U haul is expensive, like they were 15 yrs ago and requires reserving one a week in advance. We've learned, by the last day of an estate sale, a $400 item can be negotiated for $80 to $100 because no one wants to deal with moving it. And we've learned, renting a U haul is quite simple and usually around $30 for a few hours (and miles). A commercial should be made regarding how cost effective and easy renting from you is. The commercial should also lend ideas for the uses of a U haul truck above the obvious - moving. Make consumers think about U Haul as more than just a truck for moving day
JEFFREY K.
Usually good to work with but depends on who happens to be working at that time. Have had good service and then no service from them. Some employees go the extra mile to assist but a few just say no can't help and that's it. Then u spend an hour waiting on the phone to find what u need.
Scott D.
Oil life withon 5% Empty pack og cigarettes in cab
DANIEL K.
Everything was fine. Lady at service desk very good job.
Scott E.
Friendly and professional. Very easy online registration and pickup!
Adrian F.
A-1 experience. Very helpful and responsive staff. Would not got anywhere else.
Patrick B.
Great experience!
Laura A.
Gina was a pleasure to work with! The truck was clean and well maintained. I'd definitely recommend Storage King!
Jacob Y.
The truck had a problem with the gas tank. I went to fill it up and it overflowed after half a gallon fill
Michael S.
The folks at Storage King did an excellent job. The only issue I encountered was that the vehicle was not there at the time I was supposed to pick it up.
Gaye S.
I tried to use your new app. I couldn't make it work when I arrived at the site to pick up my vehicle. Do U-Haul personnel did not know how to operate the app and could not help. The internet was down and so they had trouble signing me out manually as well. When they called to run my credit card that service was down as well. What should have taken 5 minutes to pick up the vehicle, took 35 minutes. The van was in working order but obviously not cleaned or sanitized.
David B.
Staff was helpful and super friendly
Scott M.
Quicker check out. It took 30 minutes and I was the only customer in there. I checked out online before getting there too. My movers were arriving in an hour and I still had some packing to do. That took way too long.
Debbie S.
So glad I found this location! The employees were so knowledgeable, helpful, and kind. The cost was reasonable.I will definitely recommend this location and use it again in the future.
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