Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)

272 reviews

5485 Schenck Ave   Rockledge, FL 32955

(321) 636-6218

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(321) 636-6218

5485 Schenck Ave
Rockledge, FL 32955

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Cruise control would be awesome

Jody K. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

Maria K. 
Rating:
4.0

Customer did not leave a comment.

Clarence W. 
Rating:
5.0

Customer did not leave a comment.

Alfredo M. 
Rating:
3.0

Check engine light was on. Alignment was off. Had to have it towed. I have to dispute the charge. I was charged over 2k for something not of my Own fault

Sheana S. 
Rating:
1.0

Dealer lied

GOGI H. 
Rating:
5.0

Very friendly customer service.

KEVIN K. 
Rating:
4.0

1) Low tire pressure indicator was on 2) Charged for fuel but the tank was returned "full."

gwendolyn L. 
Rating:
3.0

This location does not have a dedicated parking area. The trucks are randomly parked off the road and many spots are sand so the truck is likely to get stuck. I would not recommend this location for self check out or night drop.

Dannean H. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Indicator showed low tire pressure

GWENDOLYN L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Great service, perfect equipment that I needed.

Scott C. 
Rating:
5.0

Very professional and courteous.

David A. 
Rating:
5.0

awesome people working there and super friendly!! Nothing to improve guys!

Damir K. 
Rating:
5.0

Super friendly service!

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

Ronald E. 
Rating:
4.0

Attendant was excellent and extremely helpful and understanding. Difficult to back in a trailer w AWD vehicle. Attendant worked w me to get trailer returned.

Frederick T. 
Rating:
5.0

Customer did not leave a comment.

Ericka T. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

Guy was super helpful. Came out of the store and helped me with the trailer. Really nice guy hard worker.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN N. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Customer did not leave a comment.

ruben G. 
Rating:
5.0

Great quick and Easy return, no contact experience. Nice location to drop off. Even helped disconnect the trailer for me. Thanks so much!

Alan T. 
Rating:
4.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

Thank you!

MYRNA F. 
Rating:
5.0

Customer did not leave a comment.

seth D. 
Rating:
5.0

They were wonderful at understanding our need to extend our truck rental beyond agreement. If it weren't for that I don't know what we would have done as our move in date was extended far beyond expectation.

Elaine R. 
Rating:
5.0

Nothing

Joe D. 
Rating:
5.0

Customer service was great!

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

I know the truck says water resistant but there was a major leak in the truck that got a ton of our furniture soaking wet. Some wood was even damaged unfortunately. Pretty sure that cannot be normal.

Nathan B. 
Rating:
5.0

Fast and friendly. Thanks

Charlie M. 
Rating:
5.0

Customer did not leave a comment.

Ken A. 
Rating:
5.0

The Manager is Awesome- He has wonderful customer service skills and is very knowledgeable. I highly recommend this location and Uhaul.

Rex M. 
Rating:
5.0

Customer did not leave a comment.

Simone L. 
Rating:
5.0

Friendly, convenient, and great customer service. Thank You

GERARDO G. 
Rating:
5.0

Customer did not leave a comment.

Glemor B. 
Rating:
3.0

I requested multiple assistance items in my reservation. I requested a dolly, an appliance dolly, and a four-wheel furniture dolly. When I picked up the truck, I was only provided a lab appliance dolly. My pickup was on a Sunday and the location does not have employee hours so I was unable to speak with a local representative. This made my move extremely difficult without those items. If the items were unavailable, I should have been informed so I could've made alternate plans.

Michael P. 
Rating:
5.0

Adrian was an absolute pleasure and he made the process of renting a trailer quick and easy. He even hooked up and unhooked my trailer for me! People with that natural customer service skills are few and far between.

Aaron R. 
Rating:
5.0

I have always had a good experience renting trucks from U-Haul. Really nothing but good things to say. One thing you might consider is having a sticker on the dash explaining how to turn off the headlights. I got beeped every time I left the vehicle and the lights did not turn off immediately.

Tom D. 
Rating:
3.0

CSR was nice and polite. Parking the car hauler was difficult for me, the space is limited due to the other uhaul equipment.

Peggy P. 
Rating:
5.0

Representative at the U-Haul facility was fantastic! Very friendly, welcoming, and hooked me up to my trailer quickly. I will use them again!!

Ronald M. 
Rating:
5.0

Very professional. No issues.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
4.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

greg K. 
Rating:
3.0

The A/C gave out on me half way thru my trip and the truck pulled to the right a lot

Joe B. 
Rating:
5.0

Customer did not leave a comment.

greg K. 
Rating:
4.0

Nice lady, got out on time

Eugene E. 
Rating:
5.0

Customer did not leave a comment.

CHRIS H. 
Rating:
5.0

Great experience, agent was very helpful

Fredrick W. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

excellent service

ARAMIS G. 
Rating:
5.0

The associate who helped me out (sorry forgot his name) was excellent and provided superior customer service. Already looking to make my next reservation with them.

craig D. 
Rating:
5.0

The personalized service, knowledge of the equipment, and wonderful attitude of the U-Haul representative was OUTSTANDING! He loves his job and it shows in every aspect of the rental process. I will definitely spread the word and always rent from this U-Haul!

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Nothing, everything was great with excellent customer service.

Christina P. 
Rating:
5.0

Customer did not leave a comment.

Kent C. 
Rating:
4.0

In and out of the office was much more expedient than what I was expecting

Ronald R. 
Rating:
5.0

Great service

FRED A. 
Rating:
5.0

Adrian is absolutely awesome!!

JOSE A. 
Rating:
5.0

Very easy to return and the paperwork was done electronically keeping me from having to return when the store was open.

Thomas F. 
Rating:
5.0

Super nice customer service.

DWAYNE F. 
Rating:
5.0

Young lady who took care of me was knowledgeable and friendly. Highly recommend.

Jim M. 
Rating:
4.0

I did a drop off with the. truck. The facility was not open. The app to drop the truck off kept timing out. The fuel gauge on the truck didn't work properly. I drove about 25 miles with he rental truck, put a little over 2 galloons in the tank, which caused the gas pump to stop. Started the truck and the needle didn't move. When I dropped the truck off, I chatted with a U-haul rep because the phone was a 40 minute wait and relayed all of the issues. I was emailed a copy of our chat in the event any other issues arise. This was a very disappointing experience with U-haul all around. On another note, the drop off location was clean. They called me the next day and were professional to speak with unlike the U-haul facility in Palm Bay, Florida.

Sean M. 
Rating:
5.0

Adrian always helps us and is on the next level of service!!

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

roy K. 
Rating:
5.0

Customer did not leave a comment.

Sonia M. 
Rating:
5.0

Customer did not leave a comment.

Cody D. 
Rating:
5.0

Customer did not leave a comment.

gary B. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
1.0

trailer tire had bald spots ,only 5x8 on lot , was told to take trailer to Cocoa Fl to get tire changed , location did not change tires , , Cocoa Service Center was exceptional , upon inspecting bad tire immediately recommended exchanging trailers , I was accommodated quickly

Jeff R. 
Rating:
5.0

Amazing place staff is awesome

edgar U. 
Rating:
5.0

It all worked out great!

CHRISTOPHER M. 
Rating:
4.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

Very helpful and empathetic to my poor overall experience with UHAUL. Dropping off was the only pleasant part about renting from UHAUL.

LISA L. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

This location for great. Employee was friendly and office was clean.

Andrew Anthony B. 
Rating:
3.0

Mobile check-in/out process was a little overkill as compared to other U-Haul locations in the area. I had a family member rent a truck from one of the other local U-Haul stores 2 days prior and he was shocked at all the steps I had to go through to pick ours up. Woman on phone was rude/short to my wife when she called for reference verification. On the plus side, the truck was immaculate, easy to find and had a full tank of gas.

Jason M. 
Rating:
5.0

Nothing!!

Jack B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

I have used this location on several occasions. They are always friendly courteous and when I come to pick something up or deliver it they're right there on the spot. Could not ask for anything better!

Bruce G. 
Rating:
1.0

There were multiple issues picking up the truck. I was on the phone for 45 minutes with UHaul agents. Get to truck, back of truck unlocked and two blankets missing. The truck's check engine light was on, couldn't open the fuel cap to refill tank. It also was showing as broken on the screen. Was told we could have the extra night due to all the issues. Yet, it still tried to bill me.

Damien A. 
Rating:
5.0

Nothing. Location is closed on Sundays. Completed self-pick up within 3 minutes. Completed self-return within 2 minutes. Thank you so much Store Manager Adrian and U-Haul Area Field Manager for your years of great service! You two helped make the move wonderful!!! -Brandon F.

BRANDON F. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Great service.. No issues

William W. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Customer service was top notch from start to finish. Couldn't have been easier to rent the truck! Prices reasonable also.

Cindy W. 
Rating:
5.0

Customer did not leave a comment.

Reginald V. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
No reviews have been submitted for this location.

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