Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)

95 reviews

5485 Schenck Ave   Rockledge, FL 32955

(321) 636-6218

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(321) 636-6218

5485 Schenck Ave
Rockledge, FL 32955

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE J. 
Rating:
5.0

The process was very smooth, the staff was friendly, and the truck was ready when I arrived.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Great service!

KIMBERLY P. 
Rating:
3.0

We were told by rep when we picked up truck on July 3rd that we didn't need to return it until July 5th since the next day, July 4th, was a holiday. I clarified with rep that we only rented for one day. He said it didn't matter since they were closed on the 4th. I even asked, you're not going to charge me for the extra day are you?” He said no. So, we returned the truck on the 4th, and were charged for the extra day. Don't tell me you're not going to charge me, then turn around and charge me, because that makes you a liar.

DEBBIE E. 
Rating:
3.0

Customer did not leave a comment.

STACEY R. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

NOTHING here. Top flight PROFESSIONAL SERVICE from start to finish! This is my Second use of this location and I will CONTINUE to use this location when the need arises.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Oleg K. 
Rating:
5.0

The gentleman was so kind and helpful. Would definitely recommend this

LISA A. 
Rating:
5.0

Customer did not leave a comment.

CARL M. 
Rating:
5.0

Customer did not leave a comment.

Westly V. 
Rating:
5.0

Customer did not leave a comment.

Sin ping D. 
Rating:
5.0

The smoothest and most pleasant experience I have ever had renting a uhaul!

JASON B. 
Rating:
5.0

It was very difficult and frustrating to return vehicle after closing. The code didn't work. I had to call to get instructions to drop key off. It was frustrating.

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

I was originally sent to a location in Melbourne,FL off Harbor City Blvd. They turned me away saying they were too full. This was a good 25minutes out of the way. This is also why I ended up returning the truck 3/4 of the way full.

Dale S. 
Rating:
5.0

Never use Covenant Tire Center in Arab, Al

Edwin R. 
Rating:
5.0

Everything was just perfect, much like last times.

Alf G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER V. 
Rating:
5.0

I don't see anything that needs improvement

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Lyudmila K. 
Rating:
4.0

Customer did not leave a comment.

Westly V. 
Rating:
5.0

We dropped a U-Hail truck here and also rented a storage unit. Due to unexpected weather from Elsa on FL's west coast, we were behind the 8-ball on our planned move time. Warren at SK was super-responsive to our request for a bit more latitude on the truck return and offered us cold water and encouragement throughout the day as we suffered through a really hot day. Thanks so much!

RAYMOND G. 
Rating:
5.0

Customer did not leave a comment.

Gregg H. 
Rating:
3.0

Your associate could properly put the trailer on the hitch. It should never have come off the hitch when I got in the trailer to load it. Tires should have also have had air part checked. The driver's side was almost completely flat when I got it home. I put in a road side assistance ticket online and it took them almost 6 hours to get someone out to replace the tire.

Jeanne W. 
Rating:
5.0

Customer did not leave a comment.

VIROU J. 
Rating:
5.0

Perfect experience

Donna V. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Brandon very helpful

EDWARD P. 
Rating:
5.0

Storage King was a great place to drop off the truck. Nice office, and plenty of space to park. Will use this location again.

Roger D. 
Rating:
5.0

Excellent and friendly customer service! Cannot say enough great things!

ELIAS W. 
Rating:
5.0

The employees at this location were great. They took care of me in a flash. Can't ask for anything more.

NELSON D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Very helpful on phone and completed transaction quickly and professionally

Dorothy L. 
Rating:
5.0

Nothing to add. Pick up and return went smoothly.

larry F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
4.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

Phillip F. 
Rating:
5.0

Customer did not leave a comment.

brittnee R. 
Rating:
5.0

Very understanding

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

The got me in and out quickly

Curtis L. 
Rating:
5.0

Customer did not leave a comment.

Sirena B. 
Rating:
5.0

I had to go to this location which is 20 plus miles further than the location where I had my reservation. After waiting in line for several minutes I was told that the trailer I had reserved was not available. I made the reservation online like I have many times before. If the trailer I needed was not on site I should have been notified. A lot of time was wasted waiting on hold trying to find me a place that had the trailer I had reserved.

GERARD R. 
Rating:
5.0

Customer did not leave a comment.

ALLEN F. 
Rating:
1.0

I initially went by the location to see if they had the rental equipment that I would require, and upon review so I paid and mentioned that I would return with the vehicle with the hitch within the hour, which I did. Left the lot with the rental equipment just shy of 4pm. At the time that I paid the employee indicted the rental was going to be for 8hrs, which I immediately indicated that I nethe 24hr rental period, were he indicated that would be fine. So I went on my way. The next day I called about 1pm to indicate that I was looking at heading over to return the rental equipment around 3pm, then employee indicated that I can return the equipment prior to 9am on the 6th of may, 2021, without any additional cost or fees. To make a story short I I indicated all of this information to the manager by the name of Brandon. Well this just got a bit crazy with his explanation that first of I had sign for an 8her term which I didn't agree, but he indicated I signed for it, eventhough I told the employee that I didn't want that. Anyway we went back and forward and ended up paying double of what I was indicated, which total about $81 and change. I'm a repeated UHAUL, 1st time from this location, and not content because I cannot rely on the errineus nformation that they gave me, and ended up paying double. Manager did not really understand was I was explaining, eventhough I was being understanding that the employee that assisted me was fairly new. Customer not content.

JUAN A. 
Rating:
5.0

Great customer Service!

GORDON S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

RODNEY M. 
Rating:
5.0

Customer did not leave a comment.

SEAN I. 
Rating:
5.0

Customer did not leave a comment.

RICARDO L. 
Rating:
4.0

they were very accommedating and freindly and answered all our questions very good. would recommend them to all my friends

Barbara K. 
Rating:
5.0

Customer did not leave a comment.

Victor D. 
Rating:
5.0

Everything went great. Nothing but positive comments.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Sylvia C. 
Rating:
5.0

Brandon and Warren are helpful and friendly

WILLIAM E. 
Rating:
5.0

Excellent customer service. Very friendly, helpful and knowledgeable staff.

JASON D. 
Rating:
2.0

At 1pm on a Wednesday the facility was closed, with no personnel and just a sign saying there were adjusted hours for Covid, so I locked the truck and put the keys in the drop box. The good news is I received an email later that day reflecting a successful truck turn-in.

CARL B. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

Customer did not leave a comment.

ELTON W. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
4.0

Folks couldn't have been friendlier or more help! I arrived at the end of the day (having loaded the truck earlier) and they waited around to help (read: they did all the work!!) hook up the auto transport trailer. Super!

PAT T. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Peter Paul A. 
Rating:
4.0

Customer did not leave a comment.

Brian R. 
Rating:
4.0

Uhaul customer service put me in a pickup location that was 19 miles away from my house and not the one I requested several weeks before the date of the reservation that was closer. The end result is that for my one way rental, I went over the mileage allowance by about $2.00. Not a big deal but was an irritant. When you reserve a truck several weeks in advance, it should be at the preferred location or the distance allotment should be increased.

NORVAL M. 
Rating:
5.0

All good

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

JACOB B. 
Rating:
4.0

Everything was great, but I think you should provide at least two tie downs with all trucks.

KENNETH W. 
Rating:
5.0

Nothing. It was easy to rent the truck. The gentleman who helped was friendly and efficient. Will be using this location again in the future.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
4.0

I had to wait a quite some time to get helped. Not enough staff. The gentleman that did help me was superb.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Brandon was awesome. Very friendly and helpful with a small issue with my rental. Would recommend!

Ramon U. 
Rating:
5.0

Nothing.....Brandon was very pleasant to work with and the overall service was Excellent!!!!

PHILIP M. 
Rating:
5.0

The receiving uhaul had 4 or 5 motorcycle and other trailers in stock. They were very professional. A good experience towing my Ducati from Va. to Fl.

STEPHENLYNN H. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Great customer service, handled my call and reservation over the phone, easy pick up and drop off location as well. Great communication and instructions given for arriving and dropping off.thank you so much!

kimberly A. 
Rating:
5.0

I have used this facility for my storage and rental needs for years. I live very close by so it is convenient for me. Your current manager Brandon has taken care of my current needs for the past several weeks and I could not be more pleased with his assistance. He is professional, knowledgeable, polite and willing to help at all times. He is a pleasure to deal with and I would recommend anyone to go here for there rental needs. I will be back again in a couple of weeks and look forward to the same service.

James B. 
Rating:
5.0

Customer did not leave a comment.

Arne V. 
Rating:
5.0

Great service

Tsechu C. 
Rating:
4.0

Since the U-Haul location is also a storage unit location, when the clerk has to leave the office and go to a storage area, a sign on the door would be nice so that someone (like me) returning a vehicle knows that someone is still there and will be back soon to assist me rather than simply encountering a locked office. Otherwise, no problems whatsoever and very courteous staff.

Dennis L. 
Rating:
2.0

Have staff available rather than mobile check in.

Josiah M. 
Rating:
5.0

very organize and friendly.

nadia N. 
Rating:
5.0

Great location, self storage facility makes a lot of sense for uhaul rental location. Friendly staff that was ready to take the truck off my hands a day earlier than expected.

JEFFREYROBERT B. 
Rating:
5.0

Always superb service at all levels

Alf G. 
Rating:
5.0

Site manager Brandon is an outstanding representative of your company. His natural courtesy and professionalism will have me coming back to your Viera site.

Mike S. 
Rating:
5.0

Brandon was extremely professional, kind, fast worker. U-haul company needs to have mechanics at all major areas of distribution. Price was too high, but vehicle ran good.

Diana W. 
Rating:
5.0

Great assistance and staff.

Jonathan K. 
No reviews have been submitted for this location.

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