Staff was very helpful.
Brian A
Customer Reviews for Storage King
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The tail lights on the trailer didn't work
RAYMOND BKeep the same quality customer service, it was excellent!!!!
JOHNNY AThe lock to get the key was a little old and difficult to open. Other than that, everything was great. Thank you!
Nina FSeamless drop off and Tammy was super helpful.
MICHAEL BNothing. Everything was great!
MONA SNothing it was a good experience
FAITH TOnly used drop box
TAMARA ADidn’t receive dolly that I paid for and truck was very low on gas. As much as it costs to rent these trucks they should have at least have gas in them.
Jessica KThose people were assholes
Melinda CExelent
ERWIN MReservation was at 10am. No one on site. No keys left in the lockbox. Was on the phone with a dozen people. One uhaut lady was excellent and helped me out. Another customer has bee there since 8am and he was on the phone trying to get help as well. Finally someone from the strafe kings other locations came and gave me my key around 1215. That gave me less than 4 hours to get done what I needed too. I made it back to the location with 2 minutes to spare. A field agent eas there and collected the keys. He was most helpful. I was rushed and was unable to get everything I needed to moved. I had to take 3 trips in 2 different vehicles to make it happen. Horrible company (storage king)
Melissa CNothing Tracy was awesome in getting me set up.
STEPHEN SGreat service. No recommendations
ANTWAN BVery friendly and accommodating. Worked with me to make pickup and drop off convenient. Great experience especially the communication.
Richard FThe drop off location given did NOT take drop offs!!! That part should be fixed. Plus dude didn’t even speak English!
TRAVIS BThe facility was closed when we dropped off the trailer. There were plenty of spots to drop the trailer.
Michael HNot much. A great experience
Dustin GDidn't have the equipment I reserved but I wasn't informed. I used the self check after hours and found there was no dolly. I went back the next morning and that's when I was told they didn't have one... they didn't seem to be concerned. This was undoubtedly the worst experience I've ever had with uhaul!
ROBERT BTammy was extremely knowledgeable, accommodating and very friendly.
Jennifer FThe staff at storage king was phenomenal!
CHRISTOPHER PWould be nice to have longer hours but I was able to drop off after hours.
Ralph DFriendly and helpful. Everything was great
Sarah BGet your Uhaul computer system for reservations fixed. Signed in to my account and couldn’t make a reservation for this rental. Wouldn’t let me pick a date. It is always a problem when I rent from Uhaul. Fix it please!
Sam GTracey was simply marvelous to work with. Everything was thoroughly explained to us , she was plesant and had a lovely smile. Thanks Joe Ferrero
Joe FEverything went great!
Jeremy TWe were given a van with a bad right rear tire that went flat. We have had positive experience prior to this rental.
Richard TEverything was perfect!
Michelle JThis was so easy and efficient; it was awesome
mark pEmployee at Storage King was extremely curtious. Would highly recommend this location!
James PTammy was fantastic! She knows her equipment and is very helpful.
Renate WThis was top-notch service. Tammy was awesome and if we have to we will use the spot again.
john bTammy was very helpful!
James BI made my reservation to pick up at 1pm. I called at 11 and received a voicemail and left a message to confirm they really had the truck. They never returned the call. I arrived at the location at 12:50 and the place was locked up with a sign on the door that they closed at 1 but it was ten minutes til 1. The employees car was still parked outside so I banged on the door to no answer. I left and called customer Care and they told me the person changed the pickup to mobile pick up, which I did not choose because of a bad experience at the same location a few years ago! She told me how to do it and it worked this time . On the return. Arrive at 1pm and they’re closed again so I left the key in the lockbox and did not trust they wouldn’t try to charge me more so I had to move my money off of my card. I did get the receipt through email and it was normal. U-Haul is great but not this location anymore. The lady that was there a couple of years ago was awesome.
Catherine RThe drop off procedure was ridiculous. I picked up my truck at 10am and had a drop off location on the contract. Come to find out, that location was incorrect and the trailer I picked up didn't have a drop off location on it. After dropping the trailer at 1 location before the 24 hour mark, which should have given me a small refund. I received multiple frantic calls from another location begging me to return my truck. All while I was trying to move things in and can't talk, I'm being told I needed to return my truck as soon as possible for someone else. This whole experience has been extremely frustrating for me and I don't think I ever want to rent another uhaul at this point because of this. The communication and planning was absolutely terrible and I just don't want to deal with it again.
Zachary IThe air conditioner didn’t work and my trip was so short I thought it would Eventually cut on and it didn’t
Mercedes HEverything is good and fast
Rafael PI have rented from this location several times and everytime has been an excellent experience!!!!
Judy SWas able to put belongings in storage and drop off U Haul in one stop. Very convenient.
Valerie SThe gentleman that helped me was very friendly and professional and a pleasure to work with
TERENCE HTammy was great with assisting me in setting up my van pickup. Friendly and detail oriented in explaining the rental process.
Ronald BEveryone I spoke to in this facility was very helpful and plansant.
ELIJAH STammy was an amazing person to work with…she’s Definitely a people’s person. Loved having her as my rep. Definitely will use this location again.
Redell TThe connection to U-Haul at this location was sluggish, making it difficult for the employee to handle a group of customers waiting to be helped. The employee on site was great. He did a great job despite the slow internet connection.
richard k