Customer Reviews for Storage King
(U-Haul Neighborhood Dealer)

1,347 reviews

7600 Alico Rd Unit 1   Fort Myers, FL 33912

(239) 437-0140

Office Hours

  • Monday:
    Closed
  • Tuesday - Thursday:
    10 am - 4:30 pm
  • Friday:
    10 am - 11 am / 1 pm - 4:30 pm
  • Saturday:
    10 am - 2:30 pm
  • Sunday:
    Closed
Special Operating Hours
  • 7/4/2025: Closed
  • 11/27/2025: Closed
  • 11/28/2025: Closed
  • 11/29/2025: Closed
  • 12/25/2025: Closed
  • 12/26/2025: Closed
  • 12/27/2025: Closed
  • 1/1/2026: Closed

Show All Hours

Services at this Location:

Contact Us

(239) 437-0140

7600 Alico Rd Unit 1
Fort Myers, FL 33912

Services at this Location:

Office Hours

  • Monday:
    Closed
  • Tuesday - Thursday:
    10 am - 4:30 pm
  • Friday:
    10 am - 11 am / 1 pm - 4:30 pm
  • Saturday:
    10 am - 2:30 pm
  • Sunday:
    Closed
Special Operating Hours
  • 7/4/2025: Closed
  • 11/27/2025: Closed
  • 11/28/2025: Closed
  • 11/29/2025: Closed
  • 12/25/2025: Closed
  • 12/26/2025: Closed
  • 12/27/2025: Closed
  • 1/1/2026: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Jerry was vary helpful and professional I would definitely recommend my friends and family

ROBERT T 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M 
Rating:
4.0

Customer did not leave a comment.

Guillermo H 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

The service personnel was very professional @very knowledgeable I was really pleased with him

Michael H 
Rating:
5.0

It was a very easy process to go through. no hidden fees, no pressure for add-ons. Everything was exactly as it was promised.

ELAINE E 
Rating:
5.0

Customer did not leave a comment.

TODD C 
Rating:
5.0

Customer did not leave a comment.

XAVIER E 
Rating:
5.0

Outstanding service

DEAN S 
Rating:
5.0

I rent trucks often for my small business. Jerry is always great to work with, the site is clean and well maintained - vehicles too. It is truly a pleasure doing business with this particular location.

EDWARD W 
Rating:
4.0

Truck worked fine, but had lots of dirt on the windows and elsewhere. Manager was very helpful in explaining the rental before hand. Location was very convenient to me and saved me mileage and time.

STUART M 
Rating:
5.0

Wonderful experience. Jerry was so helpful

JEFFREY B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
5.0

First time doing the check in by phone was a little frustrating but thankfully there was an employee there who helped me through it. All else was great!

Tim C 
Rating:
5.0

Keep doing what you doing

YONG D 
Rating:
4.0

Location was good, however, the WiFi in the parking lot of the business (closed on Monday’s) caused lengthy delays both checking in and out. Self check is a great business model, just needs to be peppier. Truck was perfect, clean and sufficient fuel to complete the task of the day.

Darrell B 
Rating:
5.0

Gerry was very helpful.

RANDOLPH F 
Rating:
5.0

Customer did not leave a comment.

Daniela N 
Rating:
5.0

I have rented several vehicles from this location and have always been satisfied with the service from Jerry. He's a great guy, great attitude, and the vehicles are always well maintained and clean.

EDWARD W 
Rating:
3.0

The person working the desk seemed a bit annoyed to have to answer questions I had about the rental process.

Steven G 
Rating:
5.0

Customer did not leave a comment.

RICK H 
Rating:
5.0

Jerry was fantastic! I mistakenly ordered the wrong pickup location and he was able to switch it for me and even took the time on his day off to accommodate me. We needed the truck at an earlier pickup time and he came in an hour early to help me! He was able to give us cost saving tips for our rental and move. I highly recommend him to anyone needing moving rentals! Thanks Jerry!

SANDRA T 
Rating:
5.0

N/A

ERNESTO D 
Rating:
5.0

excellent!!!!

Ramon V 
Rating:
5.0

Excellent service. In and out no hassle.very friendly and polite.

WESLEY C 
Rating:
5.0

Customer did not leave a comment.

TYRONE H 
Rating:
1.0

Rental location was set to open 30 mins after my reservation, but didn’t. Location didn’t have 26’ truck anyway. Your booking system failed you. I had to scramble with your logistics people to find another locations/ truck. I was an hour late for my movers, which I hired via haul. NOT IMPRESSED

John t 
Rating:
5.0

Service was handled professionally and friendly. I will recommend you to my friends and families.

LUDMILLA O 
Rating:
5.0

Customer did not leave a comment.

Karen W 
Rating:
5.0

Convenient location for what we needed. No hassle, quick and easy rental.

DAVID R 
Rating:
4.0

Customer did not leave a comment.

Jose M 
Rating:
5.0

The gentleman behind the counter was friendly and helpful. I would definitely rent again at this location.

NANCY L 
Rating:
4.0

Customer did not leave a comment.

MARK M 
Rating:
5.0

The manager was awesome. He was very helpful. You should give him a raise. :)

Sam M 
Rating:
5.0

Customer did not leave a comment.

Phyllis W 
Rating:
5.0

Customer did not leave a comment.

FAUSTO D 
Rating:
5.0

Could not have went smoother. Thank you!

TERRY S 
Rating:
5.0

Customer did not leave a comment.

LARRY N 
Rating:
5.0

Customer did not leave a comment.

LARRY N 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
3.0

Don’t limit pick up time to one hour. Took forever to get my vehicle!

scott w 
Rating:
5.0

Customer did not leave a comment.

JOHN G 
Rating:
5.0

Easy drop off! Convenient location!

Jennifer M 
Rating:
3.0

Possibly help the customers hook up the trailer. Trailer did not have a kickstand/wheel. Was very heavy to put on alone.

JEFFREY D 
Rating:
4.0

Customer did not leave a comment.

Michael J 
Rating:
5.0

The location itself was great. However the website and app were not working for me. I had to talk to three agents from U-Haul, the last of the agents was the only one that was helpful. I spent 2 hours of my busy day trying to get the glitchy system to work for me.

ALWYN M 
Rating:
5.0

Customer did not leave a comment.

Guillermo B 
Rating:
3.0

Customer did not leave a comment.

Sean B 
Rating:
3.0

Customer did not leave a comment.

John M 
Rating:
5.0

This place is great!!! Always very nice and really cares for the customers!! Thanks! Larry

Larry S 
Rating:
5.0

Customer did not leave a comment.

Judith P 
Rating:
5.0

Customer did not leave a comment.

Charles K 
Rating:
2.0

Customer did not leave a comment.

Joe B 
Rating:
5.0

Online check-in and check out system didn't work, the pictures wouldn't upload despite my having plenty of memory on my phone. Wasted about an hour of my time each time

Martin B 
Rating:
4.0

Truck interior was cleaned, but the exterior and windshield was very dirty...I cleaned it but FYI...location is great from a location, it's just a small office and hours are different than your larger stores....

Rob M 
Rating:
4.0

Customer did not leave a comment.

Karina P 
Rating:
1.0

I had to drive over an hour north to get the truck! Then an hour south to get the car carrier! Get your act together. I recommend Penske. Penske has pick up and return at Home Depot. Person calling day before scheduled pickup was horrible. Couldn't speak English.I have her recorded twice. You should be embarrassed. Never use Uhaul again.

scott p 
Rating:
2.0

The internet Sunday procedure was a joke. Very confusing with conflicting instructions. Will never rent from U-Haul again.

Thomas F 
Rating:
5.0

Customer did not leave a comment.

Robert F 
Rating:
4.0

Customer did not leave a comment.

Philip C 
Rating:
5.0

Customer did not leave a comment.

steve b 
Rating:
5.0

Customer did not leave a comment.

Katlyn R 
Rating:
5.0

Customer did not leave a comment.

Mike K 
Rating:
5.0

Customer did not leave a comment.

Darren R 
Rating:
1.0

I had to wait at least 30 minutes for the manager to open the door. Then was told I could have just dropped the keys in the box. He asked me to move the truck and said don’t worry he would check it in. I received an additional charge because he checked it in the next day. Very poor customer service. He said he was a general manager for years and not to worry. This is the first time in a long time I did a one way move and it was not a good return experience plus I now have to prove when I dropped the truck off with the equipment inside which doesn’t even seen to be checked in yet. Very disappointing.

Craig K 
Rating:
5.0

Always great service from Jerry

Ed W 
Rating:
5.0

Very helpful and friendly !!!

Richard P 
Rating:
3.0

Truck and dolly were ready to go at the requested time.

William S 
Rating:
5.0

They did everything excellent 👏

PETER M 
Rating:
5.0

Customer did not leave a comment.

Ed W 
Rating:
5.0

Jerry was professional, friendly and had a great sense of humor. Enjoyable experience all the way around. Traffic was terrible in every direction on my way back, I was about an hour late, they didn’t charge additional fee which was appreciated especially since I was doing a favor for a dear friend.

Michael H 
Rating:
5.0

Customer did not leave a comment.

Thomas G 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

manager Jerry is an excellent person

LUCIANO N 
Rating:
5.0

Customer did not leave a comment.

Christine E 
Rating:
5.0

Great customer service and the general manager was friendly and professional. 100% recommended

ROBERTO C 
Rating:
1.0

Manager was sitting in the office with the door locked so we could have lunch. Made me wait 20 minutes till he got done then wouldn’t give me a receipt was a real asshole. Then I see I got charged three dollars more for dropping off at a different location after I’ve been to one location that was already closed terrible business practice. You guys do have dealers that aren’t open..

DOUG D 
Rating:
5.0

Great experience. We enjoy renting from this location.

Jason S 
Rating:
5.0

I was told to walk into the locked gate to get my rental truck behind the locked gate. I could not start the truck and was looking for what I need to do to drive a truck for the first time. After five minutes I gave up. I walked back into the office. I was told my truck was at a different location. This time he was correct. If you can improve one putting a truck number matching the key, i would not waste my time identifying the right truck.

John C 
Rating:
5.0

Very friendly and well run business. Highly recommend..

Richard C 
Rating:
4.0

The truck no started to return so I had to call in order to solve the problem, U-Haul send a trailer to take it away

Marlon G 
Rating:
5.0

The owner of this location was incredibly helpful and kind.

Ron D 
Rating:
4.0

Customer did not leave a comment.

Ben F 
Rating:
2.0

The pickup was delayed because store closed for out to lunch. Screwed up my whole schedule. At return the UHaul app didn't work right. Total pain to try over and over again. Do not recommend!

Michael J 
Rating:
5.0

Jerry the manager couldn’t have been more helpful. We discussed my needs and he came up with the best.rental for the job. He also went above and beyond by making sure I could pick up the car early in the morning before regular hours. Highly recommend Jerry and his U-Haul store.

Ian F 
Rating:
5.0

Customer did not leave a comment.

Thomas G 
Rating:
5.0

Jerry is very good, and provided the right equipment to get my new rider mower home!

Dilman T 
Rating:
5.0

They made it very easy, fast and convenient.

David A 
Rating:
5.0

The person in charged was very friendly, explained everything in details, I will recommend this place and they also have storage for rent.

Israel C 
Rating:
5.0

Customer did not leave a comment.

Jeannie G 
Rating:
5.0

No improvement is needed, top notch operation,keep up the good work!

Steven M 
Rating:
5.0

Customer did not leave a comment.

LUIS C 
Rating:
3.0

The employees seemed like they did not want to be there.

Roy H 
Rating:
5.0

Customer did not leave a comment.

Lillian P 
Rating:
5.0

Excellent service center. Very helpful for our short move.

Tom J 
Rating:
5.0

Customer did not leave a comment.

Rod B 
Rating:
5.0

Thumbs up to Jerry for the excellent service.

Ed G 
Rating:
5.0

First class service, Jerry and his staff made for a pleasant experience!

William G 
Rating:
5.0

Customer did not leave a comment.

Christopher N 
No reviews have been submitted for this location.
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