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ALAIN C
Customer Reviews for Storage King
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for great customer service. Jerry was very accommodating and explained everything to us. I would definitely recommend and use this company again.
Gwen MExcellent facility run by an amazing team. I would highly recommend this facility. And they also have storage. Jerry was absolutely amazing, ask for him
Matthew MI own a small moving business and need to often rent vehicles. My location of choice, because of the excellent customer service that Jerry provides, keeps me coming back.
Ed WJerry was vary helpful and professional I would definitely recommend my friends and family
ROBERT TThe service personnel was very professional @very knowledgeable I was really pleased with him
Michael HIt was a very easy process to go through. no hidden fees, no pressure for add-ons. Everything was exactly as it was promised.
ELAINE EOutstanding service
DEAN SI rent trucks often for my small business. Jerry is always great to work with, the site is clean and well maintained - vehicles too. It is truly a pleasure doing business with this particular location.
EDWARD WTruck worked fine, but had lots of dirt on the windows and elsewhere. Manager was very helpful in explaining the rental before hand. Location was very convenient to me and saved me mileage and time.
STUART MWonderful experience. Jerry was so helpful
JEFFREY BFirst time doing the check in by phone was a little frustrating but thankfully there was an employee there who helped me through it. All else was great!
Tim CKeep doing what you doing
YONG DLocation was good, however, the WiFi in the parking lot of the business (closed on Monday’s) caused lengthy delays both checking in and out. Self check is a great business model, just needs to be peppier. Truck was perfect, clean and sufficient fuel to complete the task of the day.
Darrell BGerry was very helpful.
RANDOLPH FI have rented several vehicles from this location and have always been satisfied with the service from Jerry. He's a great guy, great attitude, and the vehicles are always well maintained and clean.
EDWARD WThe person working the desk seemed a bit annoyed to have to answer questions I had about the rental process.
Steven GJerry was fantastic! I mistakenly ordered the wrong pickup location and he was able to switch it for me and even took the time on his day off to accommodate me. We needed the truck at an earlier pickup time and he came in an hour early to help me! He was able to give us cost saving tips for our rental and move. I highly recommend him to anyone needing moving rentals! Thanks Jerry!
SANDRA TN/A
ERNESTO Dexcellent!!!!
Ramon VExcellent service. In and out no hassle.very friendly and polite.
WESLEY CRental location was set to open 30 mins after my reservation, but didn’t. Location didn’t have 26’ truck anyway. Your booking system failed you. I had to scramble with your logistics people to find another locations/ truck. I was an hour late for my movers, which I hired via haul. NOT IMPRESSED
John tService was handled professionally and friendly. I will recommend you to my friends and families.
LUDMILLA OConvenient location for what we needed. No hassle, quick and easy rental.
DAVID RThe gentleman behind the counter was friendly and helpful. I would definitely rent again at this location.
NANCY LThe manager was awesome. He was very helpful. You should give him a raise. :)
Sam MCould not have went smoother. Thank you!
TERRY SDon’t limit pick up time to one hour. Took forever to get my vehicle!
scott wEasy drop off! Convenient location!
Jennifer MPossibly help the customers hook up the trailer. Trailer did not have a kickstand/wheel. Was very heavy to put on alone.
JEFFREY DThe location itself was great. However the website and app were not working for me. I had to talk to three agents from U-Haul, the last of the agents was the only one that was helpful. I spent 2 hours of my busy day trying to get the glitchy system to work for me.
ALWYN MThis place is great!!! Always very nice and really cares for the customers!! Thanks! Larry
Larry SOnline check-in and check out system didn't work, the pictures wouldn't upload despite my having plenty of memory on my phone. Wasted about an hour of my time each time
Martin BTruck interior was cleaned, but the exterior and windshield was very dirty...I cleaned it but FYI...location is great from a location, it's just a small office and hours are different than your larger stores....
Rob MI had to drive over an hour north to get the truck! Then an hour south to get the car carrier! Get your act together. I recommend Penske. Penske has pick up and return at Home Depot. Person calling day before scheduled pickup was horrible. Couldn't speak English.I have her recorded twice. You should be embarrassed. Never use Uhaul again.
scott pThe internet Sunday procedure was a joke. Very confusing with conflicting instructions. Will never rent from U-Haul again.
Thomas FI had to wait at least 30 minutes for the manager to open the door. Then was told I could have just dropped the keys in the box. He asked me to move the truck and said don’t worry he would check it in. I received an additional charge because he checked it in the next day. Very poor customer service. He said he was a general manager for years and not to worry. This is the first time in a long time I did a one way move and it was not a good return experience plus I now have to prove when I dropped the truck off with the equipment inside which doesn’t even seen to be checked in yet. Very disappointing.
Craig KAlways great service from Jerry
Ed WVery helpful and friendly !!!
Richard PTruck and dolly were ready to go at the requested time.
William SThey did everything excellent 👏
PETER MJerry was professional, friendly and had a great sense of humor. Enjoyable experience all the way around. Traffic was terrible in every direction on my way back, I was about an hour late, they didn’t charge additional fee which was appreciated especially since I was doing a favor for a dear friend.
Michael Hmanager Jerry is an excellent person
LUCIANO NGreat customer service and the general manager was friendly and professional. 100% recommended
ROBERTO CManager was sitting in the office with the door locked so we could have lunch. Made me wait 20 minutes till he got done then wouldn’t give me a receipt was a real asshole. Then I see I got charged three dollars more for dropping off at a different location after I’ve been to one location that was already closed terrible business practice. You guys do have dealers that aren’t open..
DOUG DGreat experience. We enjoy renting from this location.
Jason SI was told to walk into the locked gate to get my rental truck behind the locked gate. I could not start the truck and was looking for what I need to do to drive a truck for the first time. After five minutes I gave up. I walked back into the office. I was told my truck was at a different location. This time he was correct. If you can improve one putting a truck number matching the key, i would not waste my time identifying the right truck.
John CVery friendly and well run business. Highly recommend..
Richard CThe truck no started to return so I had to call in order to solve the problem, U-Haul send a trailer to take it away
Marlon GThe owner of this location was incredibly helpful and kind.
Ron DThe pickup was delayed because store closed for out to lunch. Screwed up my whole schedule. At return the UHaul app didn't work right. Total pain to try over and over again. Do not recommend!
Michael JJerry the manager couldn’t have been more helpful. We discussed my needs and he came up with the best.rental for the job. He also went above and beyond by making sure I could pick up the car early in the morning before regular hours. Highly recommend Jerry and his U-Haul store.
Ian FJerry is very good, and provided the right equipment to get my new rider mower home!
Dilman TThey made it very easy, fast and convenient.
David AThe person in charged was very friendly, explained everything in details, I will recommend this place and they also have storage for rent.
Israel CNo improvement is needed, top notch operation,keep up the good work!
Steven MThe employees seemed like they did not want to be there.
Roy H