Customer Reviews for Storage Master
(U-Haul Neighborhood Dealer)

247 reviews

5330 Airline Dr   Bossier City, LA 71111

(318) 741-6176

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(318) 741-6176

5330 Airline Dr
Bossier City, LA 71111

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Dennis J. 
Rating:
3.0

Corporate uhaul on website has incorrect hours posted and location did not have phone line connected properly which caused 2 hour delay on my trip. Not good business practice

chris H. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND R. 
Rating:
1.0

When I picked up my truck it was dirty and dog hair all on it. Good on the floor inside the truck. I will not be back.

ALISTER A. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Kowanda P. 
Rating:
5.0

Customer did not leave a comment.

Debra L. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

Mark E. 
Rating:
4.0

Customer did not leave a comment.

Jonathon S. 
Rating:
4.0

Customer did not leave a comment.

debbie R. 
Rating:
3.0

Customer did not leave a comment.

ali J. 
Rating:
5.0

Customer did not leave a comment.

don H. 
Rating:
5.0

Customer did not leave a comment.

paul Z. 
Rating:
5.0

Customer did not leave a comment.

sherry B. 
Rating:
5.0

Customer did not leave a comment.

renee M. 
Rating:
5.0

Customer did not leave a comment.

DANNY P. 
Rating:
5.0

Customer did not leave a comment.

vernon L. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Nothing

Ronnie P. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Ricardo N. 
Rating:
5.0

Customer service was exceptional ! No complaints at all, will definitely be back ????

ivory B. 
Rating:
3.0

The representative was rude and seemed like I was inconveniencing her. She did however help lift the trailer onto the hitch once she realized I couldn't do it myself. More notice should be given to the customer of the fact that there is no lever/jack or wheel to assist with heightening the trailer. This was problematic being that my dad has serious back problems. Uhaul went the cheap route in my opinion.

Cody F. 
Rating:
5.0

Customer did not leave a comment.

terryl C. 
Rating:
3.0

No problems with pick up. The location was neat & clean, The owner was nice and friendly.

Stacey B. 
Rating:
5.0

Customer did not leave a comment.

dena T. 
Rating:
5.0

Customer did not leave a comment.

lance M. 
Rating:
5.0

Customer did not leave a comment.

RONNIE P. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Speed up the return process at that particular location.

Roane R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

The lady setting up this rental was very friendly and efficient! The trailer is showing it's age, but it was well maintained. I'd definitely go here again.

Gerald V. 
Rating:
5.0

The representative was very courteous and helpful and went above and beyond to assist me with the rental process.

richard C. 
Rating:
1.0

Man took forever to check me in AND then would not come out to look at the truck with me because it was raining. I went back in and told him there was damage and he assured me it had all been documented and would be fine. - Then I had issues when I dropped it off and wanted my deposit back. The truck wouldn't go over 55 mph without shaking you to death, the bright lights did not work so i had to stop and stay at a hotel. VERY DANGEROUS and unprofessional

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

FRED A. 
Rating:
4.0

Customer did not leave a comment.

Albert W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
2.0

tenant was unwilling to help or demo equipment for first time user.

tTimothy T. 
Rating:
5.0

Customer did not leave a comment.

kalin J. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

TONY S. 
Rating:
5.0

Customer did not leave a comment.

Sally Kathryn B. 
Rating:
1.0

Please make sure the Lady running the front is more informed or in her case INFORMED. She did not quote us the right price for the use of the vehicle. Could not give any info on exactly what we were being charged for as it was a far cry from what she quoted us. Could not give any info on insurance. No info on bundle deals.

Beth C. 
Rating:
3.0

PAT WAS LOVELY! SHE COULD NOT HAVE BEEN ANY NICER BUT I HAD BEEN TOLD I HAD A 2 pm PICK UP TIME AND SHE HAD NO IDEA ANYONE HAD RESERVED TRAILER! TRAILER HAD ISSUES AND I HAD TO BUY A PLUG FOR LIGHTS AND WHAT A MESS! CHAINS WERE WAY WAY TOO LONG EVEN FOR SUBURBAN! BRAKE OIL CAP HAD BEEN TURNED BY WRENCH I GUESS AND COULD NOT BE OPENED! BUT I MAFE IT TO FLORIDA AND THE TRAILER WAS GREAT! IT TOWED VERY WELL!

Maragert D. 
Rating:
5.0

Customer did not leave a comment.

billy S. 
Rating:
5.0

Customer did not leave a comment.

Chad W. 
Rating:
5.0

Customer did not leave a comment.

renee M. 
Rating:
4.0

Customer did not leave a comment.

Ryan F. 
Rating:
4.0

Customer did not leave a comment.

Iana D. 
Rating:
5.0

Customer did not leave a comment.

DONNA L C. 
Rating:
5.0

This place was way better than the above mentioned.

Seth S. 
Rating:
5.0

Customer did not leave a comment.

BILL M. 
Rating:
4.0

Customer did not leave a comment.

Gordon C. 
Rating:
4.0

Customer did not leave a comment.

Kyle T. 
Rating:
5.0

Customer did not leave a comment.

MIKE J. 
Rating:
5.0

Great accommodating service

sheila L. 
Rating:
5.0

Customer did not leave a comment.

Patrice B. 
Rating:
3.0

Had to make calls to others to get answers abou the question of returning unused boxes

larry B. 
Rating:
5.0

Over all great experience.

Sandra D. 
Rating:
5.0

Straps on vehicle wheels loosened more than I thought they would. Tow dolly tracked well.

Jay C. 
Rating:
5.0

Suggest reviewing lacking features and correct them. Put cruise control in all your vehicles. I won't be renting another truck for a long time.

john H. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

renee M. 
Rating:
5.0

Thank you for finally taking the equipment after being rejected at the location uhaul customer service sent me to.

CASEY S. 
Rating:
5.0

Customer did not leave a comment.

lynn L. 
Rating:
2.0

My husband and I had a terrible experience with using uhaul for the first time. Our reservation was moved 3 times before the date we requested. The uhaul people did try and fix that by discounting our trailer. So things seemed fine and finally confirmed. We turn in keys 30min before close but they had already closed up. So my husband put them in the box. Three days later we get a call saying we're going to be charged because they claim we didn't. My husband told them we did, he was put on hold, uhaul guy on the phone then decides to do his job and check the box and sure enough everything is fine. And everything is fine. It was almost like pulling teeth. This experience was not smooth. Felt like we were fighting uhaul the whole time.

Johnny G. 
Rating:
4.0

The back of the truck was VERY dirty it had NOT been swept out. It had actual dirt in it and leaves and blue ticket stubs. We had to sweep it before we could use it. Another thing we noticed it did not have a very long ramp...that was a great handicap!.the customer service was great at each call..I accidentally put too much gasoline in but she would not refund the extra...I had pics of gauge and a receipt of purchase. ..another thing we only used it for 9 hours I would of thought I would receive a partial refund but again she said no...help if you can to get me some of my money back??? Thanks

Carlton J. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

Very heldful.

Emmett O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Sales staff customer service was excellent

keith F. 
Rating:
1.0

Customer did not leave a comment.

SHERMAN J. 
Rating:
3.0

Customer did not leave a comment.

Alvin K. 
Rating:
3.0

Would have preferred to have had a pickup location at the site that was originally requested. Rented in a large city. Had to travel 30 minutes to pick up truck vs 10 at the requested location. Rental process went smoothly. Dependable equipment.

alan H. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

Customer did not leave a comment.

Crystal P. 
Rating:
3.0

Customer did not leave a comment.

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
1.0

Truck wasn't ready. Keep short hours v

GARY P. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

HOLLY L. 
Rating:
5.0

Great and easy return!

jennifer M. 
Rating:
4.0

Customer did not leave a comment.

TINA P. 
Rating:
1.0

This particular location, located on Airline Drive( 4 miles north of 1-220 & Airline Drive ), had one older lady working. She CONTINUOUSLY coughed OPEN MOUTH .... No covering with her hand, a towel, her fist or coughing into her elbow, NONE OF THAT ( I pulled out a handkerchief and covered my mouth and nose and stood by the door that I opened. Praying that I wouldn't catch anything she had).... It was the most disgusting place to be in not because the location was nasty, she was; and her non consideration of others made it a terrible experience at that location

torin G. 
Rating:
3.0

Customer did not leave a comment.

BRAD W. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

DUANE M. 
Rating:
4.0

Customer did not leave a comment.

MYLES M. 
Rating:
5.0

Customer did not leave a comment.

MATT C. 
Rating:
3.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

KEN M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Very nice people!

GREG M. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
4.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

n/a

MARSHALL S. 
Rating:
1.0

There was no help at all putting the car tow on the back of the 17' truck I rented. I was told its out there...which it was & sitying next to the truck. I had to pull the heavy tow around to the back of the truck. I loaded my own blankets & other rented supplies to put on truck. Nothing was together or ready. I (as a female) was told if there was a man here working they could help you. Needless to say my friend & I loaded the truck & attached the car tow ourselves. Never will I rent from them agai .

Carrie S. 
No reviews have been submitted for this location.

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