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KENNITH S
Customer Reviews for Storage Master
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I arrived 30 minutes before my scheduled appointment for pickup to be greeted with silence and a death glare from behind the counter and a bag of chips that were quickly shoved under the desk. I introduced myself and stated my reason for being there, to which there was no verbal response. Every question asked was short, rude, and approached with an attitude. She then printed, and had me sign the equipment contract without physically inspecting the equipment. Without leaving her chair for that matter. I later discovered as a result that there was a discrepancy on the fuel consumption. Contract marked at 3/8s tank, vehicle physically had 1/4. This was not corrected, and I was left to compensate that fuel on my dime before I ever started the truck. Then I was told after handed the keys to go and hook up my own trailer, then they'd come out and inspect. Upon inspection, a bad light bulb is noticed on the trailer. The only employee present doesn't have any ability to service this issue, so it wasn't inspected on its last return and no one had any real intentions of doing so. When I returned it, there were uhauls scattered about, none conforming to parking lines, so I did the same. This employee calls me screaming that I didn't park it right first thing the next morning and then hangs up. She then calls back 30 minutes later telling me my card didn't go through for the final amount, for which that was no actual issue, and when I instructed to reattempt over the phone, everything went through with no issue. This was after I was berated mind you. The rude behavior, lack of professionalism, inability to speak to other humans with respect, and general lack of common decency are reasons id very much limit my exposure to this location. Hands down the worst U-Haul experience I've ever had.
MATTHEW DThe unit needed to be cleaned before my use. Also the gas cap was left loosened and it appeared up to 1/8 of a tank of gas evaporated.
CHARLES RNothing, y’all are fantastic!
Justin RDropped off after hours
CHARLOTTE Psee above. very nice customer service. easy. no stress.
James BThe salesperson was very nice and answered all my questions.
MARY DNothing to with this location. The text email for you to fill out condition needs to stay active a little longer. My link timed out and I couldn't update anything. It wasn't a factor but you need time to really look over the unit. not the few minuites you have while trying to get it hooked up and out the door.
ANDREW GCustomer service is a bit lacking. Not professional.
Rebecca LGreat people.
George SThe trailer was stuck when I got there, had to run back home and get a jack to get it on my truck to pull it out of its stuck position. The lady that worked there was very nice and helpful.
Jason BI would recommend not having trucks, trailers and vehicle transports rented from this location as the personnel on duty are not trained on anything but renting storage units and selling packing material. Recently I rented a 26’ truck and was suppose to rent a vehicle transport but when I had loaded my Camry on the transport I couldn’t open the driver’s door. Had the on-duty person been trained that the driver side fender well of the transport was removable, I would have rented it but since they had no clue I had to offload my Camry and just rent the 26’ truck. If U-Haul is going to allow renters to drop trucks, trailers and transports at storage facilities, then all personnel should be trained on the equipment.
PETER AThe woman who helped check the truck in for me was extremely friendly and polite. Very nice experience!
Matthew MA little more outside U-Haul signs.
Dennis BClean out the equipment before a rental. Don’t charge a whole day rental when it’s a couple hours late
Kelly WThe vehicle was left out of the way on the parking lot and it’s stated that the vehicle was “abandoned” on the lot. I was charged for damage that we DID NOT do and for fuel. The truck was returned with the required fuel. I was asked if I had proof which I do not.
Sonya GGreat service thank you
Hector YEverything was quick and easy
Allen GBe more helpful to customers and be able to explain the charges the customer was charged
TAMMIE TGreat
Del SEXCELLENT
renee mHad issues with fraying on the straps of the tow dolly. Those frays got caught on the strap holder thing where they sit in and tighten down. The fraying balled up and got tangled in the strap holder and it took us an hour to get it free to get the car off the dolly. Other than that, it was ok. But we cut it close on time, and my almost 60 year old dad with heart, back and other problems, sat there and tried to get the balled up frays loose.
Sarah CI ordered the truck and dolly and pads for 730pm. Picked up the truck...NO DOLLY OR PADS. HAD TO WAIT UNTIL 9AM NEXT DAY AND TGE LADY SAID " NOT MY FAULT" . THEN WAS SENT TO ANOTHER LOCATION TO GET DOLLY AND PADS. 12 HOURS BEHIND AND HAD TO GET HOTEL BECAUSE OF Y'ALL. UNHAPPY AND PISSED.
Elizabeth GWe did not receive the appliance dolly that we reserved and paid for. It would have been great to have had it while moving but it’s okay. We would appreciate a refund for the cost though.
William LFriendly service
patrick rGreat service, friendly rep….
patrick rNot any thing. The rental was there on time, paperwork took very little time and the Car Hauler was exactly what I needed.
don rThe 5x8 trailer had two bald tires.
Brandon MIt had rained on the trip. When opening the back door there was water mixed with grease and from that dropped from the back door slides onto out light gray couch and stained it. Also noticed majority of our boxes we filthy, so I guess the floor of the truck was not at all clean. Was a late night of unloading, so did not notice the boxes being so filthy until the next day. The person at the pickup location was very friendly and this was an online pickup. So not sure who was responsible for the cleaning. Our family is extremely clean and now doing a bunch of cleanup after noticing all the dirty grim pulled into the house from the moving truck.
Elijah RThe representative was very nice and professional. She helped me hook up the trailer and gave suggestions for towing.
Donna PN/a
Ronnie AIf the equipment is not available that was requested/ reserved then the person making the reservation should be notified so other arrangements can be made. The truck had French fries in the floor and chewed sunflower seed hulls in the cup holders. I was sent from the pick-up location to the Bearksdale U-haul store to pick up the pads and utility dolly reserved. This store didn't have the dolly. No dolly's were available in today he Shreveport/Bossier area. This cost me $120.00 in labor sitting at the storage unit waiting to load as well as put me three hours behind schedule. No a good Uhaul experience .
Roger GEverything went great. Representatives were knowledgeable, courteous, and treated us fairly and in a very helpful friendly manner so that we were able to meet our deadlines timely. Many thanks and we will definitely use the same uhaul facilities next time needed.
Kyle BCorporate uhaul on website has incorrect hours posted and location did not have phone line connected properly which caused 2 hour delay on my trip. Not good business practice
chris hWhen I picked up my truck it was dirty and dog hair all on it. Good on the floor inside the truck. I will not be back.
ALISTER ANothing
Ronnie PCustomer service was exceptional ! No complaints at all, will definitely be back ????
ivory bThe representative was rude and seemed like I was inconveniencing her. She did however help lift the trailer onto the hitch once she realized I couldn’t do it myself. More notice should be given to the customer of the fact that there is no lever/jack or wheel to assist with heightening the trailer. This was problematic being that my dad has serious back problems. Uhaul went the cheap route in my opinion.
Cody FNo problems with pick up. The location was neat & clean, The owner was nice and friendly.
Stacey BSpeed up the return process at that particular location.
Roane RThe lady setting up this rental was very friendly and efficient! The trailer is showing it's age, but it was well maintained. I'd definitely go here again.
Gerald vThe representative was very courteous and helpful and went above and beyond to assist me with the rental process.
richard cMan took forever to check me in AND then would not come out to look at the truck with me because it was raining. I went back in and told him there was damage and he assured me it had all been documented and would be fine. - Then I had issues when I dropped it off and wanted my deposit back. The truck wouldn't go over 55 mph without shaking you to death, the bright lights did not work so i had to stop and stay at a hotel. VERY DANGEROUS and unprofessional
Ashley K