I arrived 30 minutes before my scheduled appointment for pickup to be greeted with silence and a death glare from behind the counter and a bag of chips that were quickly shoved under the desk. I introduced myself and stated my reason for being there, to which there was no verbal response. Every question asked was short, rude, and approached with an attitude. She then printed, and had me sign the equipment contract without physically inspecting the equipment. Without leaving her chair for that matter. I later discovered as a result that there was a discrepancy on the fuel consumption. Contract marked at 3/8s tank, vehicle physically had 1/4. This was not corrected, and I was left to compensate that fuel on my dime before I ever started the truck. Then I was told after handed the keys to go and hook up my own trailer, then they'd come out and inspect. Upon inspection, a bad light bulb is noticed on the trailer. The only employee present doesn't have any ability to service this issue, so it wasn't inspected on its last return and no one had any real intentions of doing so. When I returned it, there were uhauls scattered about, none conforming to parking lines, so I did the same. This employee calls me screaming that I didn't park it right first thing the next morning and then hangs up. She then calls back 30 minutes later telling me my card didn't go through for the final amount, for which that was no actual issue, and when I instructed to reattempt over the phone, everything went through with no issue. This was after I was berated mind you. The rude behavior, lack of professionalism, inability to speak to other humans with respect, and general lack of common decency are reasons id very much limit my exposure to this location. Hands down the worst U-Haul experience I've ever had.
MATTHEW D
Storage Master
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bossier City, LA 71111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The unit needed to be cleaned before my use. Also the gas cap was left loosened and it appeared up to 1/8 of a tank of gas evaporated.
CHARLES RNothing, y’all are fantastic!
Justin RDropped off after hours
CHARLOTTE Psee above. very nice customer service. easy. no stress.
James B