Customer Reviews for Storage Maxx LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Maxx LLC

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Joseph T. on

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LUIS H. on

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Joseph T. on

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MARK N. on

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Jesus T. on

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William T. on

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Clean out the cup holders. Every truck I rent from any uhaul dealer has cup holder slop about to transform into a blob lifeform bent on devouring the truck, passengers, and nearest town. Yuck! Also very expensive. Over $1000, not including gas cost, for 2 1/2 days.

Yomny M. on

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Pick up and drop off scheduling was horrible. The locations selected weren’t provided and both pickup and drop off locations were changed without notice to me. Order details on U-Haul.com and the U-Haul mobile app didn’t match, huge disconnect. Makes anyone very uneasy and doubtful.

janice M. on

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tricia J. on

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Friendly and efficient

Kevin F. on

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Zoraida S. on

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DAVID W. on

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Joanna H. on

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Awesome experience!! Went ahead and got a storage with them as well. The lady at the front desk and manager gave very fast and professional services. Happy I found this place.

Rafael G. on

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Clear job

Joseph T. on

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mara T. on

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In and out quickly!! Great job

Telly W. on

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Customer Service representative told us connecting car transporter assembly was not in the contract. One employee did help us at bare minimum but the transporter was not attached properly nor locked in to be secured causing us to stop multiple times just to check for safety.

Joseph T. on

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Luis F. on

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Joseph T. on

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Claudia A. on

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Jorge L. on

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David W. on

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Nelson and the staff at our U-Haul are great. Always attentive and offering the best prices around. We will miss them.

Joseph T. on

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AJ G. on

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Kevin K. on

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Trick could of used a tune up a little rough.

Jeanelle B. on

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Joseph T. on

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The staff at this place is excellent

porchia D. on

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Nothing very nice clean place you receive service soon as you walk thru the door the worker are very nice I love this place .

RODRIGO C. on

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STORAGE MAX WAS AMAZING!!!!!!! Nelson & Norma were so helpful and professional.. Also, truck was transferred from another location to Storage Maxx 14969 Old Dixie Highway. So not sure which location was responsible for checking oil our rented UHaul. We checked oil the morning after we picked it up and truck had ZERO OIL. We called Uhaul and they sent someone out to look at it and add oil. Truck made it to Ocala, FL without any issues.

Raymond F. on

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Clean inside of cab, had crumbs and dirt on consoles seats floor etc

Jasmin R. on

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Melana D. on

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I switched to this location from my previous Uhaul rental place on Flagler. These people are so much nicer, no long lines, no rude counter people, fast turnaround. I will recommend this place to everyone!

Magaly H. on

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raymond L. on

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MICHEL S. on

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Excellent service.

diego R. on

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The truck had no moving dolly and the power steering was next to impossible to operate when the truck was not moving either forward or backwards. Try to park the truck and while doing so attempt to turn the wheel while not moving. The powersteering seeming to have no power when the truck is at idle.

Alejandro L. on

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Ethel G. on

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Ronald A. on

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Have trailer on blocks or some type of stands. They are heavy to pick up off of the ground.

Derrick B. on

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My U-Haul experience at this location was top notch. The manager Nelson and staff was very welcoming and i will be using this location again in the near future. Thanks from the Burgess Family

Elizabeth C. on

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adam K. on

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Lilkevia W. on

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Great customer service! Friendly staff very clean office 20 stars???

Manuel D. on

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JORGE A. on

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I had rented the same truck a week before and it had only 1/4 tank of gas. It was ok then since I only needed it to go 10 miles but when I rented it again ( Same truck) I called them the day before and told them to give me a truck with more fuel or refuel the truck since I was going for about 50 miles and I did not want to waste time fueling it before the rental and after the rental. They said NO. At some point that vehicle had a full tank and some customers was charged to refuel it but it was never refueled. I was left with a very bad impression of UHAUL and would not rent another truck from them .

ciara W. on

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Give accurate estimate and total details.. additional charges get applied and customer service doesn't have any professionalism.

LUIS H. on

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Deborah G. on

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Very awesome attention & beautiful ppl. .. I have no complaints. Very content??????

James W. on

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Very nice customer service.

arthur H. on

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sandra H. on

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Call a day or two ahead of reservation to confirm it and so there is no misunderstanding about date and time.

angelo S. on

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kristen B. on

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RUTH A. on

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excellent service and pleasure to do business at this location

Philip E. on

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jennifer G. on

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Esther C. on

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The truck was dirty inside the cab and the back and no gas. When I told the rep he offered me moving covers. I tried to start the truck and the battery was dead. He had to get me another truck from the back. After the whole ordeal I did not get a break in the price or discount.

tangel R. on

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Thanks ??

Juan C. on

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WILLIAM G. on

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deyanira G. on

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Jon K. on

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Did not have moving blankets available

nelson C. on

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Danielle P. on

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THAMAR T. on

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Your workers did not full help us in the process of putting the trailer on the truck. It was very frustrating and one of us got hurt. All he did was stuck the front of the trailer in the back part of the truck and walk away. The first time was diffidently not successful so we had to wait for him to come back to put it in again.

Kelsi G. on

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Joe C. on

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The customer service was excellent but the truck was just nasty in the cab area and it the windshield wipers need to be changed. The wipers was so bad that I was able to see better with them off. My rating would have been a 5 star if the truck was kept up better.

GARY S P. on

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Mario V. on

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Great customer care experience from the clerk. Quick and efficient check in/out. Equipment ready no issues hooking up trailer to my truck. Nice Job!!!

Thomas M. on

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Gabriel V. on

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Mario V. on

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Quick courteous service. No wait time. Simple and easy explanation on how to use equipment. Quick in-n-out. Ability to return vehicle any time at night and leave keys/trailer connections in a drop box.

monique R. on

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Lucy H. on

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me atendieron malisimo mal educado el muchacho incluso no me acompañó al camión me dijo ke tenia medio tanque y era solo un cuarto y cuando regrese se molestó y el recibo no me lo kizo ni arreglar lo obligue a ke me cambiará lo de la gazolina para entregarlo con la misma cantidad para k no me cobrarán mas.tambien el papel decia unas millas y el camión tenían más millas.pesima la atención de ahi.espero que puedan arreglar eso porque me faltó poco para entregar el camión y ir a otro lugar.

melinda C. on

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I have no negative comments. Staff was very kind and helpful. The truck was in great condition. And returning went very smoothly!

Luis C. on

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Yeneisy L. on

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I don't see why I was charged $200 for a 6x8 to make 5 hour one way trip. If it wasn't for the fact that I had no other way of transporting my stuff I would have not rented anything. I feel like I was robbed. I should have at least received a 100 reimbursement for returning it the same day the exact same way as I got it.

RUTH A. on

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The best

ARTHUR M. on

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Tuwanna W. on

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I was very pleased with my service...

David B. on

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TINA H. on

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carlos lberto A. on

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RUTH A. on

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Good Job

Bianca C. on

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Very pleased with the service here. Treated me just like family and the concerns I had were quickly addressed!

Tomas S. on

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Friendly and nice staff. Great location and quick service.

Trevelyan J. on

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randy N. on

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stephanie E. on

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Indians

danitza V. on

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Eddy A. on

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The equipment was new and working in perfect conditions. The staff was very friendly and very helpful. I was given great customer service, and they accommodated me in the vest way possible. I recommend this place to anyone especially because of the customer service.

Gary B. on

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Awesome job and an overall excellent experience

Carol C. on

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The gentleman who hitched up the auto transport was great. He was efficient, courteous, and knowledgeable. My complaint with the facility was that I needed an adapter for my seven prong electrical receiver. They sent me to another U-Haul facility to pick it u The gentleman who pitched up the auto transport was great. He was efficient, courteous, and knowledgeable. My complaint with the facility was that I needed an adapter for my seven prong electrical receiver. They sent me to another U-Haul facility to Purchase one, and they didn’t have one either. I ended up finding one at an AutoZone. This took close to an hour out of a very busy packing and moving day. The solution would be to carry needed supplies where equipment is rented.

Sally T. on

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brandon S. on

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The 26' truck I picked up was full of roaches in the cabin. I was not able to complete my move and everyone i called at Uhaul insisted that I drive the truck back to the store. I refused to drive a roach infested truck and they threatened to charge me another day. The truck was eventually picked up and I was reimbursed, but I was never offered another truck to complete my move. I went with another company and will again next time.

Jocelyn O. on

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Minerva E. on

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Serge C. on

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Superior and kind service!!

karla N. on

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