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Melody A
Customer Reviews for Storage Of Weatherford
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Steven was great. Steven talked to me into a dolly and all it did was save my back. Thank you Steven for the recommendation and making my rental worth it.
Michael REveryone I interacted with was very helpful and kind! I always felt safe there and that my unit was in good hands. The afterhours help desk was also very nice and helped me alot!
Jemi G | Overall ExperienceWorst experience ever!! I was quoted 260.00, and pick up in Weatherford. Then I was sent to Springtown to pick up. It wasn’t there! I was then sent back to Weatherford to pick up and was charged 325.00!! Had workers waiting on me. Finally got to my house to start and all the items I paid for was not in the truck!! Then I dropped it off in WEATHERFORD and was told any location is fine as long as it’s in Weatherford!!! Was also told I would be credited for all the equipment I paid for and didn’t get! Well guess what?? They took another 124.00 out of my account!!!!! I WILL report this to better business bureau, social media, and every e I know the type of business y’all run. Absolutely ridiculous!!! Will NEVER use again!! And if my bank account is touched again by you, without my consent , I will get an attorney!!!!
Becky BPaul was amazing to work with...always so welcoming and helpful!
Andrea W | Overall ExperiencePaul is a DEFINITE ASSET for U-Haul Customer satisfaction . But , the pricing for a truck is Too High . Drop the rates by 30% !!
Paul HI moved to Storage of Weatherford after my old storage place had mice come into their climate controlled area. Storage of Weatherford is AMAZING. No mice! :) The employees are very helpful and nice, and the facility is great AND reasonably priced! I highly suggest using Storage of Weatherford for all of your storage needs! :)
Lauren S | Overall ExperiencePaul is the greatest. He made the whole situation very easy and informative. If anyone needs a uhaul this is the place and the man too see. Highest marks and praise goes to him.
JOHNNY HNothing for this location. Paul was amazing! We reserved a truck from another place for 4pm and we're told when we got there they guy with the keys wouldn't be in til 7. We called uhual and they found us a truck at the ric Williams location and we are forever grateful for the switch. The customer service was AMAZING! how ever for the rental place track and travel at 1110 W I 20 Weatherford TX 76086 never again. Please work with that location it was HORRIBLE experience. Storage Of Weatherford 445 Ric Williamson Memorial Hwy Weatherford, TX 76088 EXCELLENT SERVICE.
Braden BWouldn't change a thing.
Ancle YBecause I am single grandma working 2 jobs.taken care of 2 grandkids. And they don't do any discounts
RHONDA BI had a great experience with this Uhaul location. Very clean property! I picked up and dropped off after hours for a Uhaul truck and the process was very easy. Staff was great to work with and a 10/10 on customer service. Thank you!
Lauren CJust for employees to make sure to put rented blankets and dolly’s in the truck. The blankets I rented were not in there and told the app/text link they were not in there and U-Haul still charged me for them. Lesson learned
Francis TPerson at the front desk was super nice, moving is always stressful
Clint HOnce we figured out how to pick it up/drop it off it was fine.
Jessica RPaul was great to work with and I will rent from him again.
Joseph DGreat storage facility - the climate control unit was a big plus. Easy access, secured and always clean...inside & out. Great folks to deal with.
Jay L | Overall ExperienceThe only improvement would be have free rental and no mileage charge. I live in a dream world.
Jim BThe people at the actual rental cite were excellent. The people I had to return the equipment to were excellent.
Dwight SThe man at the desk was very good at his job. Great customer service!
steve hThrow your app in the trash. Worst experience ever
Paul SThe business at 445 ric Williamson in Weatherford was closed when I got during their posted business hours, I also spent 1 5 hours chasing down my rental while on the phone with uhaul causing me to pay movers an additional 1.5 hours due to THE LOCATION BEING CLOSED. Not only that but the unit was also had graffiti on the driver side of the unit. Whomever had taken pictures of it before me had blocked part of the camera so it only showed a palm or finger not the damage to unit. This was unacceptable and I will never be back to uhaul. I want a refund for my experience.
David JHad a hard time getting checked in on my phone. Would not accept my location. Downloaded the app and finally got past that on to get stuck on the mileage screen. Got past that finally and the rest was easy. Overall not bad. Had to say yes on drop off location even though I never saw anyone and it would not let me select not applicable on this survey. Nobody was at the drop off location when I arrived during the day, business hours.
JONATHAN SThe U-Haul app is terrible. It would not work at first. We called the go U-Haul phone number and got some help but she changed the reservation. Am hours and half later I finally was able to get the keys and use the truck. I reserved one way rental. When I went to drop the truck off, evidently my reservation was changed to local rental. I had to drive the truck back another 46 miles and use another $15.00 in gas. My whole experience using sand rental was horrible. I will not recommend U-Haul to my friends.
randy sThanks- all went well!
John CStaff was awesome but was an hour out of my way.
Josiah FGreat!
Chuck DFriendly and helpful!!
Jayne H | Overall ExperienceI was with them for over 1 1/2 years (had two indoor units and 1 outdoor) and never had any issues. They were extremely helpful when I needed it and would highly recommend them if you're looking for somewhere to store your things.
Chad A | Overall ExperienceFriendly service! They could use more open parking as the rental trucks take up most of it. Had only one or two spots without using handicapped spaces.
Darby ANothing, the Storage of Weatherford ladies are great.
David BFriendly and efficient check in.
Brian B👍👍
Brian MMoved out of my storage unit here cause I no longer had enough stuff in it to justify the cost, also the price went up quite a bit since I moved into it. Other than that it’s a pretty clean facility and I loved that it seemed pretty secure and the gate hours being 6:00am - 11:00pm is great for someone like me that’s always busy during the day.
Ryan H | Overall ExperienceAttendant was very helpful
DONALD MWent to get a building at 5:13 on Saturday and the place was closed no sign on the door other than the closed sign and the hours of operation was until 6:00 . I called and asked and a lady by Kayla answered. She was real I don't know why no ones there but I can do it over the phone so I went ahead and did it over the phone but not everyone wants to give their information like that over the phone . If your operating hours is not until 6 then you should change your hours. Not a very good first impression
Bailey B | ReservationTruck was not clean and stunk inside cab. Very tight parking lot for large trucks.
John DI filmed my return it was a great experience.
Joseph SAmazing came out when I locked my dog in the truck I told the lady I was homeless with her.
Tammy Bu all overcharged me n rushed me
BRIAN FEasy pick up. The woman who helped was friendly and went out of her way to make sure we had what we needed.
Randall KJamee was accommodating & personable, which made the move out, less chaotic or stressful. Very nice facility.
BRENDA J | Overall ExperienceEverything went smoothly for me.
Judy FJamee, who helped us today, was excellent. She really went the extra mile to help us.
Billy BVery friendly and helpful
lavern cIt was a new and clean facility.
Billy R | Overall ExperienceVehicle has multiple service issues.
CLIFFORD MGreat experience, clean secure facility. Leased a unit for about a year.
Rhonda T | Overall ExperienceNo supplies for packing. Not enough room to park.
Christopher BReally appreciate your service. I would highly recommend your storage to others.
Margaret B | Overall ExperienceThe guy that moved me in was super nice. And a lock malfunctioned on the move out and the lady helped.
Nina M | Overall ExperienceGreat. Staff very helpful.
Leslie RHeidi at the rental location was very helpful 👍🏻😎
Michael FOrdered $20 of blankets and were not in the truck. This was on a holiday and now working to get my money back. Other than that, friendly staff and clean facilities.
Wesley WClean vehicle, fill wiper fluid, fill gas and prepare for next person. Mary Ann and Heidi were very polite and personable.
Sharry JYall have been Awesome.
DEBORAH GVERY difficult to back the truck out of the teeny parking area, and no way or place to pull forward. Vehicles coming into the area to enter storage facility, other vehicles parked in the lot, utility pole in the way…took me several minutes and careful maneuvering to even leave the lot. If you aren’t accustomed to backing a large truck using only side mirrors, this isn’t the easiest location.
Donna NHours were supposed be 9-6. Went to drop off at 3 and no one there.
Rex LThe uhaul check engine light was on It didn’t run right It didn’t turn worth a shit The place I rented it from was extremely rude When I called about truck share questions I was treated poorly. I will forever rent from some where else.
Chelsea SReservation time match actual pick up time. Had to wait 30 min for business to open.
Pedro RPerson on sight was argumentative and shook his head at me over the type of lock I had on my unit. He said that the person that rented the unit to me didn’t do their job when I moved in as I was not using their type of lock. HE was the one who rented the unit to me. I will never use this location again.
Scott C | Overall ExperienceThe person that helped us was very good and got us checked in and out quickly. Very pleasant to work with
Bill NThey didn’t have a 10ft truck but rented us a 15ft at no extra charge. Super easy check in and helpful staff!
Charles MGood place.
James S | Overall ExperienceNothing
Timothy GN/a
James SBest rental experience ever! The gentleman behind the counter was polite, got me what I needed, and explained everything thoroughly! I couldn’t have been happier!!
Amber MThis was a horrible experience, the attendant could not help without the manager and the manager is nowhere to be found. I hate leaving bad reviews but this was a terribly frustrating experience all the way around.
Justin LMeet my needs and would consider using the facility again.
Hugh A | Overall ExperienceBest storage in town. Top notch customer service and a great place to securely store your belongings.
Jennifer S | Overall ExperienceVery clean and nice facility.
Carissa K | Overall ExperienceNo A/C in a truck with less than 6000 miles. Roadside assistance was not able to come and fix it. They wanted me to drive 30 miles out of my way to have it repaired at a shop. Did not have time to do so especially when I’m being charged by the hour. When I tired to get compensation for the inconvenience I was not able to talk to anyone that authorization to do so. Not the first I have had trouble with U-haul and every time I’ve had to fight to be compensated.
Nora H