Customer Reviews for Storage One Pontiac
(U-Haul Neighborhood Dealer)

454 reviews

788 E Walton Blvd   Pontiac, MI 48340

(248) 393-0431

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 4 pm
  • Sat: 10:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 9/25/2021: Closed

Services at this Location:

Contact Us

(248) 393-0431

788 E Walton Blvd
Pontiac, MI 48340

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 4 pm
  • Sat: 10:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 9/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOEANN L. 
Rating:
5.0

Excellent service!

Nigel Y. 
Rating:
5.0

Customer did not leave a comment.

paul F. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

The trucks were in good condition but it had put on a lot of miles and older model. Would prefer a newer truck if possible Also prefer a backup camera

TARUN T. 
Rating:
5.0

Maybe remove the governor so that I can go faster than 73mph. Other than that everything was great.

Mandy O. 
Rating:
1.0

They charge for furniture pad and those were not included. I need this money refunded. Also it was so difficult to pick up and deliver the truck via internet. I spent more than 1.5 hours over the phone to have some issues resolved and some other like the pads were not resolved.

Ricardo M. 
Rating:
5.0

Excellent customer service

CHAUNDA N. 
Rating:
3.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Very friendly and helpful staff

Marianne K. 
Rating:
5.0

Customer did not leave a comment.

Genesis H. 
Rating:
5.0

Thank you for accommodating us at the last minute. We really appreciated it.

LAURIE DEAN B. 
Rating:
1.0

Please improve your website so that the "take a photo" link works... As for the location, please ask someone to be present at the fricking office during office hours! Despicable!

Srikantan N. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
Rating:
5.0

Customer did not leave a comment.

Joeann L. 
Rating:
5.0

Customer did not leave a comment.

Al S. 
Rating:
1.0

I booked online for a different location...when I showed up they said they didn't have the truck I reserved. They had me call a number that routed me to this Walton location.....was pissed but said they would credit me $50 which helped ease the mishap.....I just checked my credit card statement and they charged me over $70 which should've been at most about $50....I'm pissed.....now I am on hold with U-Haul corporate for over 20 min....so far this has been a horrible experience from start to finish!!!!

Craig W. 
Rating:
3.0

Customer did not leave a comment.

Denise E. 
Rating:
4.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H. 
Rating:
5.0

Very professional

RANDY LEE F. 
Rating:
1.0

Tried to charge me price not agreed upon

Shardasia W. 
Rating:
5.0

Exellent service awesome father daugter owners

Niketan M. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

ruth R. 
Rating:
5.0

Good people

Eric W. 
Rating:
4.0

Customer did not leave a comment.

Sheila S. 
Rating:
5.0

I had a hard time with the log in site after hours, I do everything by the book , the center their accommodated me for my lost time an app that didn't work well. I was very grateful for the outcome and appreciated.

Irene D. 
Rating:
4.0

Customer did not leave a comment.

JO ANN H. 
Rating:
5.0

Customer did not leave a comment.

DHIYA KHALAF N. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

nasheda C. 
Rating:
5.0

Customer did not leave a comment.

DAVID WILLIAM G. 
Rating:
5.0

I would recommend them to anyone looking to move. The staff there is very friendly and even with the little snafu they were able to get us booked. I'd rent from them again. Thank yall very very much.

Andre H. 
Rating:
5.0

Customer did not leave a comment.

Levon G. 
Rating:
5.0

Customer did not leave a comment.

ANSHUMAN S. 
Rating:
5.0

I had such a great experience at this location. The service was friendly, helpful, and informative, and the individual who assisted me could not have been nicer or more efficient. This was my second experience at this location, and I will always choose and recommend them. Thank you for a seamless transaction, from start to finish!

Emily T. 
Rating:
3.0

Staff very professional, friendly, and informative

James C. 
Rating:
5.0

The folks at storage one are so nice and helpful. I couldn't have asked for better customer service.

SADA M. 
Rating:
3.0

The truck was not as clean as I would've liked. It was a rough and at times an uncomfortable ride. Surprised it didn't have Bluetooth capability no GPS. Trucks are old and needs upgrading

EMMATINE KOU W. 
Rating:
4.0

Customer did not leave a comment.

matthew S. 
Rating:
5.0

Customer did not leave a comment.

todd M. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

The online approval time was very long. Haa as d to wait for a long time. Pls try to reduce that wait time.

KWAKU T. 
Rating:
3.0

Customer did not leave a comment.

Rachel P. 
Rating:
1.0

Answer the phones when a customer is calling. The 800 number I was given for assistance never got me through to a agent.

TIFFANY P. 
Rating:
3.0

Customer did not leave a comment.

Alijah S. 
Rating:
4.0

Customer did not leave a comment.

RYAN B. 
Rating:
3.0

Customer did not leave a comment.

Pamela F. 
Rating:
5.0

No complaints. I live less than 0.5 mile from location. Enjoyed conversing with Mike. Ideal experience considering purpose - helping friend move.

Charles C. 
Rating:
4.0

Very good secive people are nice very good..

Davidjunior H. 
Rating:
5.0

Staff was very friendly and helpful.

Allyn S. 
Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

manhal S. 
Rating:
4.0

The only thing I had trouble with is the picking up the mobile app kept redirecting me and wasnt giving me access to the combination or which truck I had but after I got through the mobile pickup was great

Autumn M. 
Rating:
3.0

1. Your mobile app is useless. I would rank your process as 1star. The mobile app couldn't even find my reservation. 2. The confirmation email should include instructions such as going to the website to check in. Instead I got some bs instruction to go to the app. 3. You online help chat people need more training. I typed to two different helpers and they had no clue how to help me. (Brienne and Rochelle if you were wondering.). I had to call the help number and talk to an actual person before my issue got resolve.

carlen W. 
Rating:
5.0

They was very nice and Friendly

Lenette B. 
Rating:
5.0

We will definitely use Storage One again and tell all of our friends to use them. Sarah was very nice and helpful. She was a pleasure to work with. I wish more people today were like that. Thank You, Sarah and Storage One!

Carolyn G. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Kaila R. 
Rating:
4.0

Very helpful and prompt. Convenient northsde location.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

aminta W. 
Rating:
5.0

The attendant went above and beyound and I appreciated that.

Tonika S. 
Rating:
5.0

Office staff was friendly and helpful.

Karen A. 
Rating:
5.0

N/A

Mabell S. 
Rating:
5.0

Customer did not leave a comment.

Stephania T. 
Rating:
5.0

Customer did not leave a comment.

Allen J. 
Rating:
5.0

I really loved the Uhaul share program

Tonika S. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

It was a hassle having to come to Pontiac when I reserved the truck in Waterford. I hope that the extra miles will be deducted from my final bill as the associate said would take place. When I checked in the truck with the auto-check in feature, the final step with payment never seemed to finalize, so I was never sure if the payment went through in the end. I didn't want to hang out in an empty parking lot at night, so I dropped the key off in the key slot and left.

dave S. 
Rating:
4.0

Customer did not leave a comment.

Stuart K. 
Rating:
5.0

Not sure who changed our drop off location and we were being charged a roaming fee.

Ana C. 
Rating:
5.0

Customer did not leave a comment.

Janelle H. 
Rating:
5.0

Customer did not leave a comment.

meghan S. 
Rating:
5.0

Customer did not leave a comment.

sharon B. 
Rating:
5.0

Customer did not leave a comment.

Brandymichele P. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Gesiel V. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
1.0

Not be a dishonest business. You guys are a very dishonest business and should be shut down. Theres no telling how many others that this place has done like this or worse.

LEON W. 
Rating:
5.0

Very enjoyable experience

Andrew P. 
Rating:
5.0

Great Service !

Angel R. 
Rating:
2.0

Have the vehicle prepared at the CORRECT LOCATION with keys AVAILABLE and not try to CHARGE THE CUSTOMER additional fees to pay for a mistake YOUR COMPANY MADE.

Jamar W. 
Rating:
5.0

Customer did not leave a comment.

mathew S. 
Rating:
5.0

Customer did not leave a comment.

Hezkiah B. 
Rating:
5.0

Customer did not leave a comment.

marjorie C. 
Rating:
5.0

Very Friendly and Professional staff.

Armando P. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
3.0

Checking the vehicle back in using the app was a hassle!!! Definitely needs to iron out some links.

Angela P. 
Rating:
5.0

Very friendly and helpful staff!

Ali A. 
Rating:
5.0

Customer did not leave a comment.

Shella M. 
Rating:
5.0

Customer did not leave a comment.

Krystal D. 
Rating:
5.0

Customer did not leave a comment.

Daniella S. 
Rating:
5.0

Staff was efficient and friendly. Truck was in good shape. Pick-up and drop-off went very smoothly.

Terencelee B. 
Rating:
5.0

The personnel at this location worked with me in dropping off my equipment, even though we were miscommunicated about the drop off location. They assured me what to do if ever in that situation again, and were overall pleasant and positive in my interactions with them. Great service and highly recommended! Thank you!

Nico S. 
Rating:
5.0

Customer did not leave a comment.

Vikramadityan M. 
Rating:
5.0

Customer did not leave a comment.

pam G. 
Rating:
1.0

Upset about not getting the $100 deposit back!

Charlotte C. 
Rating:
5.0

Very easy process. Loved the costumer service

Luis P. 
Rating:
5.0

Great and friendly staff. Tried to take a picture of my ID but there was no cell reception and it would not get into the system.

emmett T. 
No reviews have been submitted for this location.

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