Customer Reviews for Storage One

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage One

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Michelle C. on

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Deborah G. on

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James M. on

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The place was closed 1 hour earlier than sign. Customer service is out the door with uhaul

Carlos C. on

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The below average rating is not for the location itself but for how Uhaul handled changing my pick up location from Swansboro to Hubert. I was already on the road and a voicemail was left on my homes voicemail. I would prefer an email be sent to me instead. I spent an additional 30 minutes trying to figure everything out as the Swansboro location did not have an attendant available even though it was supposed to be open.

Robert T. on

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Teresa G. on

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William C. on

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The U-Haul representative was extremely helpful and friendly.

Jason S. on

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Made dropping off a whole lot easier, being close to home and the gas station right next door.

Wesley S. on

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Nichalos B. on

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the uhaul I rented had bald back tires and was very damaged and as well as the handling was all over the place

JACK G. on

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I dropped off the trailer after hours.

Patricia H. on

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Randy S. on

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HOPE M. on

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Ronald L. on

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Conswala W. on

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Frank M. on

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Servive was excellent.

michelle E. on

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Joseph C. on

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Staff was very courteous and I was taken care of in a timely manner.

chase S. on

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I had an excellent experience at Storage One in Hubert, NC renting a U-Haul. I used to be a dedicated customer and hardcore Penske fan, but the customer service I received at this location has converted me. Unfortunately, I do not remember the lady's name working the front desk and helping us through our whole experience. This employee is what made this experience bump up from a four star review to a perfect five star experience! This location accommodated me when no other places in town could, had amazing prices, and made the entire experience as painless as possible. I almost want to say that I would not recommend this location to a friend because I want to keep them all to myself. But I will for sure be recommending Storage One to friends and enemies alike in the Hubert area. Thank you again anonymous desk lady and U-Haul for the LEGENDARY customer service experience!! I see a promotion or pay raise in her future! I will be returning soon to purchase a few more moving supplies and to just say hello!

SUSAN M. on

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robert M. on

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Excellent all around.

GARY H. on

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Daqwane A. on

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Patrick J. on

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Only thing I can complain about was that I had done the pre check out online and we had to go back thru all that at the location. So I wondered why I bothered doing it online. Gentleman at the location was nice and professional.

Patricia Bell C. on

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It was an Awesome experience, the two Ladies behind the counter were very helpful, very Sweet an very quick at getting things done an on Our way... an the return of the truck went just as smooth as renting it... The Lady came out inspected , went in filled out the paper work gave us our receipt an part of our deposit we didn’t use an we were on our way... Very Sweet, Quick , An Friendly...It was something I had never done before An was dreading it ...But it was definitely a pleasant experience...I highly recommend them , an I would use them again... Thank You Lady’s For Your Help and Kindness... God Bless

Chris H. on

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The rental location was great and Jan Carter (agent) was very helpful BUT...the vehicle leaked rain onto my mattress and ruined it. I have filed a claim. Also found out this same unit had the exact problem last December 2018.

Anthony R. on

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A location that’s big enough for more than two people would be nice. There was a lady also waiting to be helped and she had to stand out in the hallway because there was only enough room form the clerk and I.

KIMBERLY P. on

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Im very pleased with my dealings with storage one and the staff. I would highly recommend them to anyone that asks.

Marie B. on

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Everything went perfect. Thank you.

Donald W. on

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Remain Professional.

MATTHEW T. on

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Outstanding, friendly and accurate customer service. Great people who make the experience that much more enjoyable!

Chase B. on

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Matthew J. on

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Johnny A. on

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I was taken care of quickly and the staff was very friendly. I had a receipt by the end of the day. Absolutley nothing to complain about. Great job, thank you!

jessica C. on

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Awesome customer service very friendly recommend highly to anyone we rented a tag along just to go pick up piece furniture that was too big will definitely rent again when needed ??????????

Matthew J. on

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Steven P. on

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As long as the next customer has the same experience as I did, there’s no room for improvement. The Lady at Hubert location for pick up was very helpful and Professional the entire way through and looked out for us the whole week to make sure we had a truck waiting. Great representation for Uhaul, would definitely use this location and recommend it others. AAAA+++++

Matthew J. on

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Great customer service and help

John S. on

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Courtney P. on

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I had a great experience with my rental. Only suggestion would be a bigger fleet of trucks. The staff was able to accommodate my last minute changes.

Casey H. on

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Jessica W. on

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Went above and beyond to help us out. Even when we hit a snag in our moving plan

Josh H. on

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Janice was professional courteous knowledgeable

BILL T. on

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I have rented from Jan and her team multiple times they have always come through for me. Fast easy and reliable. Bill T Hubert NC

ANDREW U. on

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Katherine T. on

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Always willing to go the extra mile for customers!!

Milton G. on

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Jan Carter has got to be one of the nicest person I have ever met. Very professional.

SANDY I. on

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Nothing. Everything was perfect. The ladies in the office always provides great customer service.

Barry M. on

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The staff were very friendly and helpful. I see no room for improvement.

Milton G. on

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Nothing. Your manager Jan is absolutely great she knows how to tKe care of her customers.

PATRICIA B. on

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Were very helpful and opened even though you had just closed for the day when I needed a unit to put stuff in after hurricane

Derrick S. on

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ROBIN D. on

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I has storage here for over a year,,highly recommend.The manager was so sweet and helpful.

Stephen A. on

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richard G. on

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Did not receive an email receipt as i was told that i would get and did not receive any paper receipt saying I returned the equipment

LAKESHA M. on

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Trenton M. on

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Send more trucks to this location for in town use.

Tyler B. on

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Candi R. on

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Christopher S. on

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Very good fast service -

Wanda F. on

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MICHAEL M. on

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Chuck M. on

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The customer service in my personal experience was exemplary and satisfied all expectations. In a last minute desperation, the courteous staff swiftly accommodated my needs and had me on my way. I will highly recommend anyone to do business with this facility in the future.

Thomas C. on

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Needed to call back to get receipt in mail.

Ronald C. on

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Great place to work with. Courteous and willing to go above yo help

ELVIN C. on

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RICHARD W. on

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Grade the parking lot

Donna H. on

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Steven R. on

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All went well

ANN N. on

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BILL T. on

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This is my 2nd rental within a year. This Uhaul team is the best they go above and beyond to assist you in every way.!

David C. on

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I’m so thankful for the Great service very very great people so friendly.

Tonya B. on

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The small town courtesy of this location made everything a lot easier! Thank you ??

tracy terrone B. on

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Scott M. on

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The manager was extremely helpful in getting me the exact equipment that I needed. She was very thorough and pleasant. She went the extra mile to ensure I received the best rate and that I had the proper insurance to cover any issues that may have come up. I am very pleased and will be sure to use that facility again.

Michael R. on

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Matthew W. on

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Nelda H. on

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Appreciate there being a truck available due to so many impacted from Hurricane Florence. Thank you.

Christopher M. on

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Linda D. on

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For women drivers - we need a step to enter and get out- almost fell out - too high of a drop down- sliding down holding onto stearing wheel & seat belt then dropping about. Foot - not cool !!!

Marisa J. on

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Brandon S. on

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None experience was pleasent

john K. on

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Location was closed .

JAMES D. on

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Five Stars Once again, Jan at Storage One came through in a pinch just before Florence slapped us in the face! Thanks Jan

Charles H. on

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Excellent customer service and quick to allow one to rent equipment. If I move back I will ensure I do business when then again.

Delfino A. on

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This is the best customer service I have received in my life time. UHaul representative was courteous, professional and very helpful. I would and will refer my friends and family members to utilize this location. Simply OUTSTANDING.

Kate P. on

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Matthew S. on

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The service was great. I would definitely use them again.

Matthew K. on

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The ladies at this location are wonderful people. Took care of us no problem. Absolutely no complaints.

Kayla B. on

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Adrian R. on

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I would like to thank Jan for assisting me with my last minute moving arrangement. She was very friendly and patient with me. She went above and beyond with her customer service skills. Thank you Jan for making this move an easy one.

Daphne W. on

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Very clean and organized with professional and friendly staff. Will highly recommend to family and friends!

Milton G. on

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Perfect customer service

kENNETH M. on

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The young lady that process my rental (JAN) was very professional, patient and knowledgeable. The process was quick and the overall service was Excellent. I would definitely use U-haul again and hopefully the same location.

ROBERT M. on

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ROBERT M. on

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very helpful everytime

Milton G. on

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Great service kind and professional

Bradley B. on

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robert D. on

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Douglas P. on

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She's a great employee.

Nastassja H. on

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Very friendly and helpful staff.

Sylvester W. on

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Very good customer service

SKYE G. on

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Glad I chose this facility! You guys are so helpful with everything!! Thank you so much.