Customer Reviews for Storage One
(U-Haul Neighborhood Dealer)

578 reviews

117 NC Hwy 172   Hubert, NC 28539

(910) 353-9108

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 353-9108

117 NC Hwy 172
Hubert, NC 28539

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Graham Scott J. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Put new windshield wipers on trucks. It took us an additional 3 hrs on our trip due to them not properly removing the rain from windshield. Very irritated customer.

Dorothy L. 
Rating:
5.0

One tire was low. It had only 26 pounds of air and needed to be 60 pounds of air.

Bradley B. 
Rating:
5.0

Other than the money transactions each month, I NEVER had any problems , 5 Stars 😁

James M.  |  Overall Experience 
Rating:
2.0

No furniture pads as requested. I had to take time and find another uhaul location to get them. This caused major delays in the moving process.

CURTIS F. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
1.0

I don't have any complaints about this location but just with Uhaul in general. I reserved my Uhaul and tow dolly almost 2 months in advance but when the day came to pick it up it was a nightmare. There was no equipment available so our only options were to drive an hour out of our way or wait an extra day and only have to drive a half hour out of our way. This is not acceptable. If Uhaul allows me to make a reservation then you need to have the equipment I reserved in the city I reserved it in.

London P. 
Rating:
5.0

Customer did not leave a comment.

Veronica B.  |  Overall Experience 
Rating:
5.0

Maybe a cheaper rate?

Anthony M. 
Rating:
5.0

Uhaul is very helpful!

Cassandra W. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Everything was great

BESSIE S. 
Rating:
5.0

Customer did not leave a comment.

Wanda F. 
Rating:
5.0

Customer did not leave a comment.

Terrence J. 
Rating:
5.0

Customer did not leave a comment.

SANDY I.  |  Overall Experience 
Rating:
5.0

I rented a Budget truck recently and it was a horrible experience. The customer service was ok, truck was filthy, including bugs on windshield, wipers not working correctly, etc. I used Uhaul this time and truck was clean, customer service was excellent, they went out of their way to get me blankets. The experience was so much more relaxed. The return location was closed so I locked up truck for equipment safety, and gave them key and original paperwork. I could not sweep back of truck so I paid for cleaning. Overall excellent experience

Anita W. 
Rating:
5.0

Customer did not leave a comment.

jean M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

This was a very smooth process! Excellent customer service!

Amy A. 
Rating:
1.0

We were given a total upon pickup. After dropping off I realized how credit card had gotten charged double what we were told in store. When I called to sort everything out the lady that I spoke to was extremely rude. And then told me that the original price we were told to pay, was just an “ESTIMATE.” We would now be charged $78 for a day rental of a small trailer. DO NOT BE FOOLED— the “$29” that you see when contemplating renting one of their trailers is just an estimate. You WILL be charged atleast double. Shame on you UHAUL. Also— no military discount? Wow. Way to support your country.

David B. 
Rating:
5.0

Great customer service, the lady was friendly and helpful, would definitely recommend

LINDSEY D. 
Rating:
5.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
4.0

maybe have a station with a broom so you can sweep your trailer out if you dont have a personal one readily availiable.

JUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

Joseph P.  |  Overall Experience 
Rating:
4.0

Did not expect the trailer that I rented to leak..

brian S. 
Rating:
5.0

Customer did not leave a comment.

MELVIN R. 
Rating:
5.0

Customer did not leave a comment.

Tamera M. 
Rating:
4.0

Customer did not leave a comment.

RONALD T. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
5.0

The U-Haul rep was very personable and easy to talk to, a great guy!

Scott M. 
Rating:
1.0

NO ONE WAS ON LOCATION TO HELP WITH TRAILER DROP OFF assistance. I will NOT plan to recommend or continue to use UHAUL in the future if this is your policy. Hours posted on the door were 8:30am to 2:30 pm. No one was there the entire time I was there! I spent over an hour just to drop off a rental and was on hold for on the phone over 30 minutes to talk to a live person about help. Did not get any help after answering. Very Bad Policy!!!

WILLIAM M. 
Rating:
1.0

I called and told the service rep that I was going to be3 hours later than expected. You he traffic was horrible and road work was everywhere. She informed me that would be ok and I wouldn't be charged. But when I turned the truck in I was charged anyway. I will not use uhaul again

SUSAN G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

This location was closed when I turned in the trailer so I can't speak to the location. The process of turning in the trailer by uploading pictures is awesome. No hassle, quick, and very easy.

Bradley J. 
Rating:
4.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

Kory W. 
Rating:
4.0

Customer did not leave a comment.

Brandon B. 
Rating:
4.0

Customer did not leave a comment.

Felicia F. 
Rating:
3.0

Longer hours

Ronald G. 
Rating:
1.0

Spent over 4 hours on the phone just trying to pick up and drop off a trailer. Had an appointment for 9 to pick up a motorcycle and your store opened at 8:30 but no one was there until 10 after

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Deborah G. 
Rating:
5.0

None at all great service

Deborah G. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Deborah G. 
Rating:
3.0

The place was closed 1 hour earlier than sign. Customer service is out the door with uhaul

James M. 
Rating:
2.0

The below average rating is not for the location itself but for how Uhaul handled changing my pick up location from Swansboro to Hubert. I was already on the road and a voicemail was left on my homes voicemail. I would prefer an email be sent to me instead. I spent an additional 30 minutes trying to figure everything out as the Swansboro location did not have an attendant available even though it was supposed to be open.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Teresa G. 
Rating:
5.0

The U-Haul representative was extremely helpful and friendly.

William C. 
Rating:
5.0

Made dropping off a whole lot easier, being close to home and the gas station right next door.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Wesley S. 
Rating:
1.0

the uhaul I rented had bald back tires and was very damaged and as well as the handling was all over the place

Nichalos B. 
Rating:
3.0

I dropped off the trailer after hours.

JACK G. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
3.0

Customer did not leave a comment.

HOPE M. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Conswala W. 
Rating:
5.0

Servive was excellent.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

michelle E. 
Rating:
5.0

Staff was very courteous and I was taken care of in a timely manner.

Joseph C. 
Rating:
5.0

I had an excellent experience at Storage One in Hubert, NC renting a U-Haul. I used to be a dedicated customer and hardcore Penske fan, but the customer service I received at this location has converted me. Unfortunately, I do not remember the lady's name working the front desk and helping us through our whole experience. This employee is what made this experience bump up from a four star review to a perfect five star experience! This location accommodated me when no other places in town could, had amazing prices, and made the entire experience as painless as possible. I almost want to say that I would not recommend this location to a friend because I want to keep them all to myself. But I will for sure be recommending Storage One to friends and enemies alike in the Hubert area. Thank you again anonymous desk lady and U-Haul for the LEGENDARY customer service experience!! I see a promotion or pay raise in her future! I will be returning soon to purchase a few more moving supplies and to just say hello!

chase S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

Excellent all around.

robert M. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
4.0

Customer did not leave a comment.

Daqwane A. 
Rating:
5.0

Only thing I can complain about was that I had done the pre check out online and we had to go back thru all that at the location. So I wondered why I bothered doing it online. Gentleman at the location was nice and professional.

Patrick J. 
Rating:
5.0

It was an Awesome experience, the two Ladies behind the counter were very helpful, very Sweet an very quick at getting things done an on Our way... an the return of the truck went just as smooth as renting it... The Lady came out inspected , went in filled out the paper work gave us our receipt an part of our deposit we didn't use an we were on our way... Very Sweet, Quick , An Friendly...It was something I had never done before An was dreading it ...But it was definitely a pleasant experience...I highly recommend them , an I would use them again... Thank You Lady's For Your Help and Kindness... God Bless

Patricia Bell C. 
Rating:
4.0

The rental location was great and Jan Carter (agent) was very helpful BUT...the vehicle leaked rain onto my mattress and ruined it. I have filed a claim. Also found out this same unit had the exact problem last December 2018.

Chris H. 
Rating:
3.0

A location that's big enough for more than two people would be nice. There was a lady also waiting to be helped and she had to stand out in the hallway because there was only enough room form the clerk and I.

Anthony R. 
Rating:
5.0

Im very pleased with my dealings with storage one and the staff. I would highly recommend them to anyone that asks.

KIMBERLY P.  |  Overall Experience 
Rating:
5.0

Everything went perfect. Thank you.

Marie B. 
Rating:
5.0

Remain Professional.

Donald W. 
Rating:
5.0

Outstanding, friendly and accurate customer service. Great people who make the experience that much more enjoyable!

MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

Chase B. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
4.0

I was taken care of quickly and the staff was very friendly. I had a receipt by the end of the day. Absolutley nothing to complain about. Great job, thank you!

Johnny A. 
Rating:
5.0

Awesome customer service very friendly recommend highly to anyone we rented a tag along just to go pick up piece furniture that was too big will definitely rent again when needed ??????????

jessica C. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

As long as the next customer has the same experience as I did, there's no room for improvement. The Lady at Hubert location for pick up was very helpful and Professional the entire way through and looked out for us the whole week to make sure we had a truck waiting. Great representation for Uhaul, would definitely use this location and recommend it others. AAAA+++++

Steven P. 
Rating:
5.0

Great customer service and help

Matthew J. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

I had a great experience with my rental. Only suggestion would be a bigger fleet of trucks. The staff was able to accommodate my last minute changes.

Courtney P. 
Rating:
4.0

Customer did not leave a comment.

Casey H. 
Rating:
5.0

Went above and beyond to help us out. Even when we hit a snag in our moving plan

Jessica W. 
Rating:
5.0

Janice was professional courteous knowledgeable

Josh H. 
Rating:
5.0

I have rented from Jan and her team multiple times they have always come through for me. Fast easy and reliable. Bill T Hubert NC

BILL T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW U. 
Rating:
5.0

Always willing to go the extra mile for customers!!

Katherine T. 
Rating:
5.0

Jan Carter has got to be one of the nicest person I have ever met. Very professional.

Milton G. 
Rating:
5.0

Nothing. Everything was perfect. The ladies in the office always provides great customer service.

SANDY I. 
Rating:
5.0

The staff were very friendly and helpful. I see no room for improvement.

Barry M. 
Rating:
5.0

Nothing. Your manager Jan is absolutely great she knows how to tKe care of her customers.

Milton G. 
Rating:
5.0

Were very helpful and opened even though you had just closed for the day when I needed a unit to put stuff in after hurricane

PATRICIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick S. 
Rating:
5.0

I has storage here for over a year,,highly recommend.The manager was so sweet and helpful.

ROBIN D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephen A. 
Rating:
3.0

Did not receive an email receipt as i was told that i would get and did not receive any paper receipt saying I returned the equipment

richard G. 
Rating:
5.0

Customer did not leave a comment.

LAKESHA M. 
Rating:
5.0

Send more trucks to this location for in town use.

Trenton M. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
4.0

Customer did not leave a comment.

Candi R. 
Rating:
5.0

Jan was a great help with my move. She assisted me through the entire process and answered all the questions I had. Clean unit and fast service made the transition smooth.

Privacy R.  |  First Impressions 
Rating:
5.0

Front desk clerk extremely nice and helpful, facility clean and in good condition.

Privacy R.  |  First Impressions 
Rating:
4.0

Very easy to get a storage unit reserved and very friendly and helpful service from the office. The prices are very good and they offer military discount

Privacy R.  |  First Impressions 
Rating:
4.0

Very friendly and accommodating.

Privacy R.  |  First Impressions 
Rating:
5.0

exactly what was ordered

Privacy R.  |  First Impressions 
Rating:
3.0

Was unable to get in contact with the company, so I have not moved my stuff in yet.

Privacy R.  |  First Impressions 
Rating:
5.0

The lady that checked me in and works at the desk is WONDERFUL! The facility is clean and nice as well.

Privacy R.  |  First Impressions 
Rating:
5.0

Allison was very helpful explained everything. It was a hot day and she came out to the storage unit and brought my daughter and I each a bottle of cold water. Excellent customer service!

Privacy R.  |  First Impressions 
Rating:
4.0

Such a pleasant experience and the place is really kept nice. I was expecting a little shabby place to store my belongs but it was clean, has easy access and great customer service.

Privacy R.  |  First Impressions 
Rating:
5.0

Glad I chose this facility! You guys are so helpful with everything!! Thank you so much.

SKYE G.  |  First Impressions 
Rating:
5.0

The manager was nice and took the time to explain everything. I`ve never been to a storage facility where something like candy and water she offered was free. Someone should give her a raise!

Privacy R.  |  First Impressions 
Rating:
3.0

Staff was friendly and polite.

Privacy R.  |  First Impressions 
Rating:
5.0

Customer service was excellent throughout the day of move in and even in the time prior.

Privacy R.  |  First Impressions 
Rating:
5.0

Service was excellent. The facility was clean and orderly and they offered water and popsicles to help us stay cool. I would highly recommend this storage unit to anyone looking for storage.

Privacy R.  |  First Impressions 
Rating:
4.0

Allison was very helpfull! I recommend this loction to anyone.

Privacy R.  |  First Impressions 
Rating:
5.0

The lady who helped me was really nice and the storage unit itself was very clean.i would definately use them again and refer other people

Privacy R.  |  First Impressions 
Rating:
5.0

great service!! Great Facility! Clean and secure!

Privacy R.  |  First Impressions 
Rating:
5.0

Excellent customer service. Very friendly staff. Facility is very well maintained and clean.

Privacy R.  |  First Impressions 
Rating:
3.0

Helpful service, only complaint is an abundance of insects, spiders, and webs inside the room prior to moving in

Privacy R.  |  First Impressions 
Rating:
3.0

Did not end up using the storage unit. They were very polite when I spoke to them over the phone.

Privacy R.  |  First Impressions 
Rating:
4.0

The staff was very friendly, and our unit was more than we expected!

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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