Customer Reviews for Storage One

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage One

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Christopher S.
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Customer did not leave a comment.

nasheda C.
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DAVID WILLIAM G.
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Andre H.
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I would recommend them to anyone looking to move. The staff there is very friendly and even with the little snafu they were able to get us booked. I'd rent from them again. Thank yall very very much.

Levon G.
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ANSHUMAN S.
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Emily T.
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I had such a great experience at this location. The service was friendly, helpful, and informative, and the individual who assisted me could not have been nicer or more efficient. This was my second experience at this location, and I will always choose and recommend them. Thank you for a seamless transaction, from start to finish!

James C.
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Staff very professional, friendly, and informative

SADA M.
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The folks at storage one are so nice and helpful. I couldn't have asked for better customer service.

EMMATINE KOU W.
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The truck was not as clean as I would've liked. It was a rough and at times an uncomfortable ride. Surprised it didn't have Bluetooth capability no GPS. Trucks are old and needs upgrading

matthew S.
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todd M.
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Timothy S.
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KWAKU T.
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The online approval time was very long. Haa as d to wait for a long time. Pls try to reduce that wait time.

Rachel P.
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TIFFANY P.
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Answer the phones when a customer is calling. The 800 number I was given for assistance never got me through to a agent.

Alijah S.
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RYAN B.
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Pamela F.
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Charles C.
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No complaints. I live less than 0.5 mile from location. Enjoyed conversing with Mike. Ideal experience considering purpose - helping friend move.

Davidjunior H.
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Very good secive people are nice very good..

Allyn S.
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Staff was very friendly and helpful.

Martin B.
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manhal S.
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Autumn M.
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The only thing I had trouble with is the picking up the mobile app kept redirecting me and wasnt giving me access to the combination or which truck I had but after I got through the mobile pickup was great

carlen W.
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1. Your mobile app is useless. I would rank your process as 1star. The mobile app couldn't even find my reservation. 2. The confirmation email should include instructions such as going to the website to check in. Instead I got some bs instruction to go to the app. 3. You online help chat people need more training. I typed to two different helpers and they had no clue how to help me. (Brienne and Rochelle if you were wondering.). I had to call the help number and talk to an actual person before my issue got resolve.

Lenette B.
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They was very nice and Friendly

Carolyn G.
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We will definitely use Storage One again and tell all of our friends to use them. Sarah was very nice and helpful. She was a pleasure to work with. I wish more people today were like that. Thank You, Sarah and Storage One!

John W.
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Kaila R.
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Donald B.
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Very helpful and prompt. Convenient northsde location.

aminta W.
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Tonika S.
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The attendant went above and beyound and I appreciated that.

Karen A.
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Office staff was friendly and helpful.

Mabell S.
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Stephania T.
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Allen J.
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Tonika S.
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I really loved the Uhaul share program

William F.
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dave S.
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It was a hassle having to come to Pontiac when I reserved the truck in Waterford. I hope that the extra miles will be deducted from my final bill as the associate said would take place. When I checked in the truck with the auto-check in feature, the final step with payment never seemed to finalize, so I was never sure if the payment went through in the end. I didn't want to hang out in an empty parking lot at night, so I dropped the key off in the key slot and left.

Stuart K.
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Ana C.
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Not sure who changed our drop off location and we were being charged a roaming fee.

Janelle H.
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meghan S.
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sharon B.
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Brandymichele P.
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Pamela M.
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Gesiel V.
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Christopher B.
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LEON W.
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Not be a dishonest business. You guys are a very dishonest business and should be shut down. Theres no telling how many others that this place has done like this or worse.

Andrew P.
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Very enjoyable experience

Angel R.
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Great Service !

Jamar W.
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Have the vehicle prepared at the CORRECT LOCATION with keys AVAILABLE and not try to CHARGE THE CUSTOMER additional fees to pay for a mistake YOUR COMPANY MADE.

mathew S.
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Hezkiah B.
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marjorie C.
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Armando P.
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Very Friendly and Professional staff.

Linda R.
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Angela P.
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Checking the vehicle back in using the app was a hassle!!! Definitely needs to iron out some links.

Ali A.
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Very friendly and helpful staff!

Shella M.
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Krystal D.
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Daniella S.
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Terencelee B.
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Staff was efficient and friendly. Truck was in good shape. Pick-up and drop-off went very smoothly.

Nico S.
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The personnel at this location worked with me in dropping off my equipment, even though we were miscommunicated about the drop off location. They assured me what to do if ever in that situation again, and were overall pleasant and positive in my interactions with them. Great service and highly recommended! Thank you!

Vikramadityan M.
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pam G.
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Charlotte C.
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Upset about not getting the $100 deposit back!

Luis P.
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Very easy process. Loved the costumer service

emmett T.
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Great and friendly staff. Tried to take a picture of my ID but there was no cell reception and it would not get into the system.

Jens U.
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The truck was clean. However it needs its brakes checked as it pulls to the right when braking.

sydnee L.
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Sarah and the male manager (forgot his name) were so nice! I spoke with Sarah on the phone a day prior to set a reservation due to the online system being down. She made my reservation so easy and fast. The next day, I went to pick up the truck and felt like I had known her forever. She was so friendly and very funny. I had been stressing about my move prior to coming into the establishment but left feeling like a weight had been lifted off my shoulders .... just from having a friendly conversation and non-stop laughing. GREAT customer service. I will definitely recommend this location to friends and family.

Christopher M.
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Customer did not leave a comment.

Kyle R.
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I had issues through the uhaul verification codes not giving me the lock box codes. I was lucky that there were attendants working that day.

craig F.
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Easy to rent Small truck was easy to drive. The staff were very nice and friendly.

Elizabeth K.
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The gentleman in the morning was rude and unhelpful. I had problems with the camera on the website, and he refused to help me check in. The woman in the afternoon was very nice and helpful.

Charles H.
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Truck was not full of gas at pickup.

Joesph N.
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David G.
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Kristin T.
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Carlos Rafael N.
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It takes more than 1 hour to pick up and the interior if the truck was stinky. Never more!

james W.
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Karthik V.
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Shaycole P.
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Great customer service

David N.
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Drivers side window does not go down. Wiper blades are useless. Vehicle had 3/4 of a tank when I picked it up. Vehicle was clean and didn't smell!

Michelle S.
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martha S.
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I was overwhelmed by the service I got. You don't see that very much. She was wonderfull.

Dan W.
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Staff were very friendly and helpful on a bad weather day, was very happy with their service. Thanks!

vivek S.
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Robert C.
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Lisa M.
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shuming Z.
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I rent it for one day and return it on time. But it charge me two days rental fees and insurance fees.

Gloria J.
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Rick N.
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Pierra H.
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yvonne N.
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The office staff was friendly; which helped with the emergency move-out that I needed to take care of before work.

Robert C.
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William W.
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Juan R. R.
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Leslie N.
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No reviews have been submitted for this location.

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