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ALEXANDER H
Customer Reviews for Storage Perfect
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
exceptional customer service - would highly recommend & will be using again! Thank you!!
John SMy van was originally reserved at the Willow Run location. When I arrived, I waited about 15 minutes before speaking with the employee. I told him I had a reservation, but he immediately said I did not and was short and rude throughout the interaction. He insisted it was not their reservation, even though there was a van parked out front. I showed him that my reservation was in fact at his location, but he still dismissed it and told me the van was at the Perry Street location and that there was nothing he could do. I then had to drive to the Perry Street location, where the employee there had the reservation and van ready and was easy to work with. That part of the experience went smoothly. The real issue was U-Haul’s reservation and scheduling system, which caused an unnecessary 30-minute delay and made the pickup process far more frustrating than it should have been. Other than that, everything else was fine.
DANIEL HKeep doing a great job!
SUSAN WNothing
WILLIAM KThe staff were professional and friendly. I rented a box truck and it was clean with no mechanical issues at all. I would recommend this location to anyone. I definitely would rent from this location if or when the need arises.
PAUL GEverything was/went perfect. Thank you
Donna WThe crew here is terrific. Helpful and professional. Highly recommend!
MARK SMatt was great to work with.
LAWRENCE WNo other comments to add. Thank to the staff at Storage Perfect.
Steven PSaved me in a pinch when another location fell through. Great service
Amanda LJavy was very professional and patient with my questions. He also suggested the “Scavenger Hunt” to my group which was really cool! Ask about it if you don’t know!
COURTNEY QImprove entire online experience, which is substandard
Cord-Patrick KThey were easy to work with. Good people.
MICHAELANGELO THands down the best customer service I’ve experienced at a U-Haul location.
Matt MThere was some confusion over the drop off date (possibly due to the above issues faced when splitting the drop locations). The staff at this location was expecting us to arrive a week later. If there was a place on the order for me to maintain an expected arrival date, I would have been happy to do so.
Daniel RIf needed I will return to this location in the future. Customer Service was 100% On Point. Truck was very clean, run well, pick up and return went very quick. Thank you for having Great People at the Counter. K. Sabol
KERI SWe have rented trucks from this location three times. Every time, the staff has been professional and helped answer any questions we have had. This is our preferred location for our U-Haul needs.
Gayle BGreat guys that helped me with every aspect, information, booking, pickup and return.
ROBERT SThe trailer was old and rusty. It did operate perfectly but if it was simply painted and updated I would have been more confident driving with it
DONALD KI've used Storage Perfect more than once for my Uhaul rental needs, and there's a good reason for that. The staff have always been very courteous, and the trucks and equipment are always ready to go. Thanks for the great service!
BROCK HA moving truck is a moving truck. What makes this particular store superior to all others is your staff. I've used this location at least three times in the last couple of years, and I have always walked away a happy customer. Javi is so incredibly friendly, helpful and kind, (not to mention professional and knowledgeable), such a shining example of what customer service is all about. I wish I could remember the names of the staff I've worked with before, because each one was a pleasure to associate with. I so appreciate your entire staff, and will always recommend your business to people who need your services. Well done, and thank you!
terri kVery nice place, friendly service
JACKIE KDon't change! Customer service was excellent and courteous. We will be using them for all of our rental needs.
TERRENCE MAlways so kind and easy to work with.
Mary LThe staff at this location was so helpful and awesome!! I would definitely recommend Storage Perfect for any of your U-Haul needs.
Rosa MWe did have to get a light fixed on the trailer as there was a short in the wire. However, a U-Haul technician was able to come to our location and fix it.
YVONNE HThe staff was super friendly and helpful with my needs to get a rental.
HENRY GKeep kicking butt, great store, great people - Javy is Awesome!
DAVID EThis place is great, the staff are great and the prices are great
Ryan PThe gentleman running the front desk was very cordial and helpful. He had me set up and ready to go in minutes.
BRYCE KIt's behind the generator leasing company, look for the Uhaul signs.. the property manager is awesome.
DENNIS PMatt is the best. Great place to deal with. I will not go anywhere
WALTER CThe crew at this UHaul are so kind and helpful. I rent quite a bit and prefer this location.
KOREY CQuick, efficient, pleasant folks to work with the equipment was exactly what I needed. Thank you so much.
MICHAEL W“This location is amazing. The staff are incredibly kind and make you feel like family. Other locations should learn from them when it comes to customer satisfaction and service.”
BRYAN AVery polite and kind stuff
Bryan athese gentlemen went above and beyond 2 weeks in a row. I was going through a very difficult move and they could not have been more kind and professional.
Dick BReally good,
LORNA SVery friendly and helpful staff
BENJAMIN VThe two gentlemen who assisted me on 12/14 at the Perry Road store were wonderful! They went beyond the call of duty and as an older adult, I really appreciated their excellent customer service and professionalism.
Katie BThe guys at this location are amazing. They always make us feel like family. Every time we need a rental, we call them first—they take great care of us, and we’re truly grateful
BRYAN ANot a glitch. Unit was ready when I arrived and I was on my way in a few minutes.
DONALD BEverything was ready when I got there. The guys in the office were friendly and knowledgeable. I will always use this location for my rental needs.
Cathy WEverything was great. The rep in the office was accommodating, the truck was large enough for me to do what I needed to do and the return process was easy. I will definitely use you all again in the future. The best part of this whole experience was that your truck was very easy to drive!!!!!
Renita WGreat service. If I need a truck again, this is where I'm going
ADAM SNot a thing
Walt CNot a thing
Walt CThe guy who helped me was very nice and up front about everything like warning me that our particular truck was due for maintenence soon so to expect some strange noises and that the check engine light was on but like why not just get me a different truck at that point? Regardless, truck was able to do it's job and was very helpful with my 100 mile move.
Sophie JThe customer service is extremely excellent at this location. Javier and Matt were very helpful and friendly. I highly recommend Storage Perfect for your next UhAul.
DEBRA RAll associates were very professional and friendly and helpful. Equipment was in great condition and readily available for our needs. We were very happy with our experience.
JONATHAN CThe whole rental process was smooth and efficient. The guys at Storage Perfect are awesome. Helpful and good humored. This is the second time I have rented from this location and I would highly recommend it! Keep up the good work!
ERIN WNot much everything was clean and efficient. Javier was dice.
ken d