Customer did not leave a comment.Pamela S.
Customer Reviews for Storage Place Lyford
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sonia W. | Overall Experience
Customer did not leave a comment.Melanie A.
Customer did not leave a comment.Enedelia C.
nothing its all perfect n easyIvan A.
All is good. Excellent service and great valueRumaldo A.
The trailer I rented was in excellent condition when I picked it up and it was a great size for the price. Thank you U-Haul!Jose C.
Had extra charge after return due to Baytown oversight. Clerk was amazing and on phone for over .5 hr trying to get a resolution, but it appeared to me that she was just dealing with individuals kicking the can down the rd. It cost me a little more, but she got me back on the rd.Roberto G.
Customer did not leave a comment.Rene Q.
Customer did not leave a comment.Daniel V.
Everything was great! The employee and the Uhaul were outstanding!jessica H.
When I arrived there was no key box. I was paying 4 temporary workers but had no truck. I was 1.5 hours late to the job and it cost me 90 bucks in labor for labor that was not accomplished.Leonard M.
Customer did not leave a comment.LUCIO M.
Your employee was very friendly and courteous. She made the drop off a very good experience. Diana is an excellent employee. Thank you for a wonderful experience.Nellie C.
Customer did not leave a comment.Andrew M.
The counter person was especially pleasant and very accomadating on short notice to find a trailer to use for the weekend. I would recommend their service to my fiends. Thank you very much. JillJILL W.
we were under the impression we were paying .19 a mile, which we were quoted, but were charged .99 a mile because it was a local rental, which you would think would be cheaper. I was VERY DISAPPOINTED, especially because we were never told this until we returned the truck and went to pay our bill, and I feel this was deceiving practice. Also, the back brake/turn signal did not work and the truck ran awful. Once again, VERY DISAPPOINTED. Actually I would appreciate a response from coorperated office. Sincerely, Gary P Stauffer(ASTol14334@aol.com)gary S.
Many customers (including myself) are allergic to cats...i was a bit disgusted by the number of cats and smell in the UHaul shack. The guy was super helpful though.RAYMOND H.
Customer did not leave a comment.JEFFREY F.
This was by far the biggest piece of junk that I've ever driven. Steering was VERY loose and hard to control the truck. It's sputtered and spit and knocked and I felt very unsafe in this vehicle. I was glad I only had to go a few miles to move my things and this that piece of junk back to it's location. If this is what U-Haul trucks are all about, I will never use again and I will tell ALL of my friends and family to look elsewhere for rental trucks. I feel that the cost I was charge to rent this truck, for as crappy as the truck was, was way out of line.SHERI H.
Nice guy. Thorough and friendly.ROBERT R.
We were not able to use the car hauler due to the fact that the right side of the rachet strap was wrapped around the rachet and was unusable. I am supposed to get my money back but the area rep has not called me back. My phone number is 304-483-8122 or 304-758-4229.XZANTHEIA W.
I was very dissatisfied with my rental experience and wish to speak with someone about some refund. The truck was filthy and the rental location operator did not seem to care. The inside smelled like smoke which was unbearable for our day of moving. We were also told we would be dropping off in Oberlin instead had to add 40 minutes to our trip to drop off in Elyria. When I called UHAUL to find out where the drop off location was I was transfered 5 times and given incorrect information.COURTNEY V.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.