Customer Reviews for Storage Plus East Limestone
(U-Haul Neighborhood Dealer)

360 reviews

27165 US HWY 72   Athens, AL 35613
(East Limestone)

(256) 278-2347

Office Hours

  • Mon-Fri: 9:30 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(256) 278-2347

27165 US HWY 72
Athens, AL 35613
(East Limestone)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Inside and outside was dirty. 151,000 miles? Really? Trucks springs were totally shot. The passenger door kept popping open, only saved by the secondary lock. Rear door was difficulty to lift. Ramp safety latch difficulty to latch. This truck convinced me to try another company for future moves.

Zachary C 
Rating:
5.0

Great friendly and helpful staff.Highly recommend using them .

David H  |  Overall Experience 
Rating:
5.0

The representative was very knowledgeable and easy to work with. She saved the day after being stood up by other movers scheduled outside of the U-Haul service.

Kia H 
Rating:
5.0

I don't understand the environmental fee. What is that for?

Mark B 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
4.0

Sales Clerk was Great

John S 
Rating:
5.0

Trailer awaiting from app reservation. No issues during the checkout.

James L 
Rating:
5.0

Best u-haul I have ever rented and I have used them quite a few times in my life.

Dwayne S 
Rating:
5.0

All went great, I would rent from this location again. Folks were very nice and very helpful.

John H 
Rating:
5.0

Customer did not leave a comment.

Ricky D 
Rating:
3.0

I was charged for gas

Johnette M 
Rating:
5.0

All good

Susan E 
Rating:
5.0

Super professional & nice people. Site is clean & secure with 24/7 access. I highly recommend them.

Norman R  |  Overall Experience 
Rating:
5.0

I had a wonderful experience renting my u Haul from Limestone Storage! Great friendly service and the trailer worked great!!

Tom M 
Rating:
4.0

Customer did not leave a comment.

Chrystal T 
Rating:
5.0

Customer did not leave a comment.

Michelle H 
Rating:
5.0

The sweet lady who worked the desk was very friendly & helpful! She made it easy to rent the truck & get things done.

Jamie K 
Rating:
5.0

Pick up was flawless!!! the car trailer was exactly what I needed and was in great shape, loading and unloading was easy, U-Haul even had a video on the internet to show how. Drop off was left open, after unloading I attempted to return the rental at the closest facility listed, and was there 1 hour 20 minutes before closing according to the listed info, and it was unattended, (Ii arrived @ 3:40PM), then the next closest was scheduled to close in 20 minutes (at 4PM), which was on the other side of town. When I called customer service for help they were very helpful, the customer service rep told me they showed a return to a different facility in a adjacent town, that was open until 7PM after that everything went fine. At pickup and drop off facilities the were people were super nice and friendly.

Peter H 
Rating:
5.0

Customer did not leave a comment.

Corey W  |  Overall Experience 
Rating:
5.0

Manager was a great help in the rental process and truck selection!

KENNETH F 
Rating:
5.0

Customer did not leave a comment.

Michelle H 
Rating:
5.0

Customer did not leave a comment.

DERON R 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Customer did not leave a comment.

DAVID P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDELL M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh B 
Rating:
5.0

Customer did not leave a comment.

Kathy Y 
Rating:
5.0

The place had storage that I needed, so everything worked out great.

Tommy J 
Rating:
5.0

Ashley, in the office, is so pleasant and extremely helpful, she made a difficult interstate move more relaxing. She is also very patient and helpful.

Eric B  |  Overall Experience 
Rating:
2.0

The roof of the unit was ripped and needed to be fixed

RAYMOND M  |  Overall Experience 
Rating:
5.0

The U-Haul app, used when returning the vehicle, was very frustrating to use as it took about 30 mins for the pages to load and to upload the pictures. I’ve used the app previously and never had problems with it being slow. It would be nice if the smaller trucks had the ramp on them, I didn’t realize until picking up the vehicle that the 10’ trucks don’t have a loading and unloading ramp under them. This location is amazing though, Ashley is the best!

Eric B 
Rating:
5.0

Manager was exceptional! Highly recommend your storage units!

Diana L  |  Overall Experience 
Rating:
3.0

rented a truck online at a diff location day before, got to the facility and it was closed so had to call customer service to cancel. next day rented truck, requested & paid for utility dolly & it was not on the truck, storage facility we rented from (booked online) was closed by the time we picked up truck was clean & online check in & drop off was easy

cera h 
Rating:
5.0

Very nice place. Rental was easy. Self return was extremely simple thru the app.

Clay R 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
4.0

Customer did not leave a comment.

Brijesh P 
Rating:
5.0

The staff was very nice and everything went smooth.

Joey C 
Rating:
5.0

I rented an appliance dolly. The service and support was excellent, but the dolly's tires were very worn and stiff making it more difficult to use. Recommend replacing the tires or dolly itself.

John G 
Rating:
5.0

Efficient and professional person who assisted me in the rental process

James R 
Rating:
5.0

Not a thing! Very friendly and helpful!

Mary M 
Rating:
5.0

The person that helped me was both courteous and helpful.

Thomas D 
Rating:
5.0

Very customer service.

Andrew S 
Rating:
1.0

Truck was not where requested. It was 30 minutes away and I received no notification of the location change. I drove to the requested location before being informed that I would have to drive 30 minutes each way for a total of 2 hours of additional drive time. Unacceptable.

Chase A 
Rating:
5.0

We have used this facility several times over the past few years and have never had any problems! I will use it again if the need arises.

MARY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

Customer did not leave a comment.

mark t 
Rating:
5.0

There was a significant problem with spiders in the units, but, aside from that, we were very pleased with our service at this facility. Judy was always pleasant and helpful!

Laurie F  |  Overall Experience 
Rating:
5.0

Have never received anything but amazing service out of the ladies in the office. Zero complaints from me. 10 outta 10

Shawn E  |  Overall Experience 
Rating:
4.0

Done great !! No need for improvement

James P 
Rating:
5.0

Customer did not leave a comment.

JAMES p 
Rating:
5.0

This location and it's personal were amazing and 5 stars. I submitted a location closer to my ending location and I was moved to a location further from my final location. I was not happy that I had to pay more for extra miles and refill gass when a U-Haul location was closer. This is not this locations fault but just an overall complaint for U-Haul.

David R 
Rating:
5.0

I had used their storage for about three years with no issues whatsoever. This was actually the second time I had used their services. Yes, I would recommend them. My experience with them was with the inside storage units only.

LARRY H  |  Overall Experience 
Rating:
5.0

if a trailer has 9` x 5` on it it should be that size it should not be 9` x 4`9" . it causes a lot of problems the signs on the outside of the trailer should read 4`9" wide !!!!!!!!! the ladies at both ends of the rent could not have been any better .

Sonny J 
Rating:
5.0

Customer did not leave a comment.

ARIJETA C  |  Overall Experience 
Rating:
5.0

They had exactly the size truck we needed at a great price with very friendly service.

kenny b 
Rating:
5.0

Staff was very friendly and courteous.

KEITH H 
Rating:
4.0

Customer did not leave a comment.

Allen M 
Rating:
5.0

Customer did not leave a comment.

Edwin H 
Rating:
5.0

I have rented from Storage Plus East Limestone a few times now, and they have always been very friendly and helpful. Of the many storage and rental locations in my area, Storage Plus East Limestone is always my first choice.

Steven H 
Rating:
5.0

Customer did not leave a comment.

jared s 
Rating:
4.0

Roadside assistance was required. That was a disaster.

Dan H 
Rating:
5.0

Customer did not leave a comment.

Robin H 
Rating:
5.0

Customer did not leave a comment.

ANDREA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA D 
Rating:
3.0

Parking lot too small for big trucks.

Billy J 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Customer did not leave a comment.

Chris J 
Rating:
5.0

Fine as is by my experience.

JEFFREY W 
Rating:
5.0

The lady who took care of me was excellent. Unfortunately she said she’s retiring soon but she was very helpful and I’m sure everyone at that location will miss her when she retires!

Jacob H 
Rating:
5.0

Customer did not leave a comment.

HAL H 
Rating:
5.0

I can't think of a thing. Everything was great!

Michael E 
Rating:
5.0

Customer did not leave a comment.

Jeana R 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

I had an emergency arise and needed to store my trailer. I called several places who were very unhelpful. When I called Mrs Judy she was friendly and took care of my emergency. Their office and storage yard are very clean and secure.

BJ C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOMINICK G 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
3.0

Service truck before rental I was required to contact road service to replace a tire while loading truck. Yea

BRADLEY H 
Rating:
5.0

Customer did not leave a comment.

Eric D 
Rating:
5.0

Everything was great! They were extremely friendly and extremely helpful. Definitely recommend😊

YVONNE F 
Rating:
5.0

Customer did not leave a comment.

CHARLES W 
Rating:
5.0

Customer did not leave a comment.

RAJAEE T 
Rating:
5.0

Great service

Wendell H 
Rating:
4.0

Customer did not leave a comment.

DONALD C 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

Customer did not leave a comment.

Julian P 
Rating:
4.0

Customer did not leave a comment.

Michael O 
Rating:
1.0

I asked for an AFM to call me to discuss a refund. The tires on the truck were completely ball with wires showing which was a problem customer service was useless per usual. We just took it back to the dealer because we were unable to use. You don't load equipment for a marching band in a truck which would likely break down.. smh

Angie V 
Rating:
5.0

Best staff in the country!

JOEL K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marsha W 
Rating:
5.0

nice and helpful management

JOEL T 
Rating:
5.0

Customer did not leave a comment.

Edgar P 
Rating:
5.0

Customer did not leave a comment.

GREGORY W 
Rating:
5.0

Customer did not leave a comment.

LESLYE b  |  Overall Experience 
Rating:
5.0

It was as expected of an outdoor storage facility. Some cobwebs, a few spiders, thankfully no rat or mouse infestation. After a quick wipe down everything was good to go.

bernard r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE/Andrea N  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CHARLES G 
Rating:
5.0

Customer did not leave a comment.

TYLER H 
Rating:
5.0

I had my RV store there

raymond w  |  Overall Experience 
Rating:
5.0

The staff at Storage Plus in Athens were very friendly and helpful. They are conveniently located a few miles west of Madison and easy to access off Highway 72. I will rent from this location again and recommend it highly.

Steven H 
Rating:
5.0

There is nothing to improve. My satisfaction was complete.

JEFFREY W 
Rating:
5.0

Customer did not leave a comment.

JERRY G 
Rating:
3.0

The staff is very accommodating, however the location is remote and was chosen by UHaul, not me doe to availability. The left rear tire was leaking and had to be filled with air daily costing me another $6. The cab smelled as though someone had smoked in it.

john r 
Rating:
5.0

Customer did not leave a comment.

ANDREW L 
Rating:
4.0

Customer did not leave a comment.

Alana B 
Rating:
5.0

Had a unit there for 15 of the last 21 years, always clean and safe, would recommend to anyone needing storage space.

MICHAEL F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
5.0

Y'all need to adjust in ur records where this one is...it's on 72 East....72 west, same address is six miles away from this place!

Theresa S 
Rating:
5.0

Not sure you could do better the people were very friendly and helpful will use this location in the future

Michael M 
Rating:
5.0

Great service! So much better than the Old Railroad Bed location. I will go back in the future.

Steve H 
Rating:
5.0

Facility was amazing. Staff was friendly and very helpful.

Jeffrey C 
Rating:
5.0

Very pleasant and quick transaction with good customer service.

WILLIAM R 
Rating:
5.0

Customer did not leave a comment.

KYLE P 
Rating:
5.0

Customer did not leave a comment.

Roger S 
Rating:
5.0

Customer did not leave a comment.

DANIEL C 
Rating:
5.0

Customer did not leave a comment.

Ryan C 
Rating:
4.0

Customer did not leave a comment.

Michael T 
Rating:
5.0

Customer did not leave a comment.

JAMES W 
Rating:
5.0

There were bugs in my boxes snd rugs, also spiders...I Thought it would have been treated for insects

judy g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ron b 
Rating:
5.0

Unit was clean and well maintained. Access was never a problem and Ms. Judy is always helpful and friendly. Thank you!!

David S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marquis H 
Rating:
5.0

Nice facility that met our needs as we transitioned from our old house to our new house. While we waited for our construction of our new home to be completed, we actually used 3 units. And the staff was friendly and professional. Highly recommended!

GREG H  |  Overall Experience 
Rating:
5.0

The local manager (Judy) at this facility is amazing. She is very friendly, competent, efficient, and always helpful. I recommended this storage place to two other people because of her.

CHARLES W  |  Overall Experience 
Rating:
5.0

Enjoyed talking with staff and was very helpful

RICHARD M  |  Overall Experience 
Rating:
5.0

Extremely nice staff! My move wasn’t due to anything other than to save a $

CAROLYN R  |  Overall Experience 
Rating:
5.0

Ms. Judy was always very helpful

JAN C  |  Overall Experience 
Rating:
5.0

I highly recommend this storage facility for your storage and Uhaul needs. Judy is a very kind person and wonderful to work with...

Michael D  |  Overall Experience 
Rating:
5.0

Awesome storage facility!

CHARLY J  |  Overall Experience 
Rating:
5.0

The facility and location was ideal for me with my move. Judy was wonderful to work with during my need for storage. I would definitely store here again!

BECKIE L  |  Overall Experience 
Rating:
5.0

We had a great experience this storage facility! Highlt recommend to anyone looking for a well maintained, secured place to store!

JASON C  |  Overall Experience 
Rating:
5.0

Ms Judy is a pleasure to work with. Very helpful and friendly!

STEPHEN P  |  Overall Experience 
Rating:
5.0

Although I was there for a short time. I can say if I ever come back to Alabama and need somewhere to store my belongings. I will come here. Thank you all

STARMEKA T  |  Overall Experience 
No reviews have been submitted for this location.

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