Customer Reviews for Storage Plus West Chester

45 reviews

6811 Tylersville Rd   West Chester, OH 45069

(513) 201-5250

Office Hours

  • Mon: 9 am–1 pm
  • Tue: Closed
  • Wed: 9 am–1 pm
  • Thur: Closed
  • Fri: 9 am–1 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(513) 201-5250

6811 Tylersville Rd
West Chester, OH 45069

Services at this Location:

Office Hours

  • Mon: 9 am–1 pm
  • Tue: Closed
  • Wed: 9 am–1 pm
  • Thur: Closed
  • Fri: 9 am–1 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The insulation in the ceiling fell on everything and made a mess. The concrete driveways need to be maintained better.

CRAIG J  |  Overall Experience 
Rating:
5.0

Staff super friendly and helpful. However, the facility itself was very run down. The ceiling in our unit was shedding white insulation on our storage bins. However, it was the only one in the size we needed. Our only other choice at this facility was a unit that you couldn't even back your car up to, as it was down a tight alley with a barrier across it.

Melissa C  |  Overall Experience 
Rating:
5.0

Great place. I had to leave things there for a few years and everything was fine without me having to check on it. I paid the bill and the staff took care of the rest.

Matthew B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARC L  |  Overall Experience 
Rating:
5.0

Our 5 x 10 unit 319 was not easy to access since it was between buildings and the walkway was a weed filled and muddy drainage channel to walk through. We moved our stuff to a better facility closer to our apartment. We asked for some rent refund once we paid in advance but moved out before a week into the month, but to no avail. After using uHaul numerous times with stellar results, this unit was below the standard we expected.

Ronald D  |  Overall Experience 
Rating:
5.0

You should put a list of office ours on the gate or code post and a message when you call in.

jim z  |  Overall Experience 
Rating:
5.0

I have had trouble getting in touch with someone to discuss an invoice that I received after providing ample notice to vacate my rented unit stop my auto pay credit card. When I drive by during the posted hours - there is no one in the office and I also returned a call I received regarding the invoice, on one returned my call. 513-317-0323 Paul

Paul S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherry k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES M  |  Overall Experience 
Rating:
5.0

yes very satisfies

gary s  |  Overall Experience 
Rating:
5.0

Everything was fine. I do wish there had been a trash bin but I know that would just make more work for you . Both gentlemen I met were very polite when I paid my rent .

Susan R  |  Overall Experience 
Rating:
5.0

A little disappointed because I was told they would work with me on prorating my last month based on when I moved out. When the time came, they did not.

Susan T  |  Overall Experience 
Rating:
3.0

Very friendly.

Sara N  |  Reservation 
Rating:
2.0

There was no one in the office to assist it was 1:00 pm. The storage unit was filthy and had instillation falling off the ceiling.

Christopher H  |  Reservation 
Rating:
5.0

Very helpful staff. Facility very well maintained

ROBERT V  |  Reservation 
Rating:
3.0

The storage unit is as expected, but the facilities are a little outdated.

Meaghan C  |  Reservation 
Rating:
4.0

Very nice. Easy access doors and drives.

Sarah G  |  Reservation 
Rating:
5.0

Fred did an amazing job helping us get the best storage unit .

Cecilia F  |  Reservation 
Rating:
5.0

I have not had a chance to use it yet. The person that was supposed to help me move some house items there, never got in touch with me. So, I'm sure it is good, with it being Uhaul. Thank you!

Courtney G  |  Reservation 
Rating:
5.0

Moving in today

Amanda L  |  Reservation 
Rating:
4.0

Very easy process!

Aimee T  |  Reservation 
Rating:
4.0

Everything went smooth and was good

Katie L  |  Reservation 
Rating:
1.0

Raccoons infested my property, paid for storage for months not using it. Upon move out, I missed the cut off by one day and you would not work with me on a prorate. Your reputation is worth only $42.

RALPH N  |  Overall Experience 
Rating:
4.0

Did not honor Uhaul's promo of 1st month free with a truck rental.

Mitchell N  |  Reservation 
Rating:
3.0

It was a very easy process to rent

Lorene W  |  Reservation 
Rating:
4.0

Thank you, Storage Plus ! The West Chester location benefted us moving into our new house and our belongings were secure at your facility..

TERRY R  |  Overall Experience 
Rating:
5.0

John made it easy to move in on a holiday weekend. He responded quickly to a key code issue.

MARY M  |  First Impressions 
Rating:
1.0

U-Haul.com states 1 free month with 1 way rental. The place would not honor this promotion. Driving rows between units is too small for the 15’ U-Haul. Very unhappy. Unit itself clean/good.

Privacy R  |  First Impressions 
Rating:
5.0

I chose Storage Plus because I already have a storage unit with them and they have always been very helpful. : Great job!

Privacy R  |  First Impressions 
Rating:
4.0

Very kind and helpful

Privacy R  |  First Impressions 
Rating:
4.0

Staff was very helpful

Privacy R  |  First Impressions 
Rating:
3.0

Person in the office was friendly and helpful. Her name is Skyler?I`m probably misspelling her name. Unit is what I expect for the price.

MICHAEL G  |  First Impressions 
Rating:
5.0

Tony from Middletown Worked with us to meet so we could get the key since employee at location couldn`t be there.

Privacy R  |  First Impressions 
Rating:
5.0

The employees were nice and accommodating.

Privacy R  |  First Impressions 
Rating:
4.0

Great service and facilities

Privacy R  |  First Impressions 
Rating:
4.0

I`m satistied

Privacy R  |  First Impressions 
Rating:
3.0

Did not need to move into storage unit, called and cancelled reservation

Privacy R  |  First Impressions 
Rating:
5.0

The employees provided excellent service, and answered all my questions. They were very friendly and the unit was clean and free of debris.

Privacy R  |  First Impressions 
Rating:
4.0

They had the much larger storage unit that I needed that satisfied our storage needs without needing to rent multiple small units.

Privacy R  |  First Impressions 
Rating:
4.0

Excellent customer service!

Privacy R  |  First Impressions 
Rating:
4.0

Very friendly

Privacy R  |  First Impressions 
Rating:
4.0

Unit was as described. The numbers above the units are wearing off which lessened the appeal to the facility as a whole, but it was fairly clean upon arrival. I liked the virtual check in as well.

Privacy R  |  First Impressions 
Rating:
4.0

Nice storage unit, was clean and gentleman at front desk was very friendly.

Privacy R  |  First Impressions 
Rating:
1.0

Administrative fee.Security gate broken! Dirty, cluttered. Larger units advertised, not available. Prices of moving supplies inflated. I will never use this place again!

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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