Theo and the team at storage plus were incredibly helpful and accomodating when we moved in. 10/10 would recommend. Thank youTess D. | Overall Experience
Customer Reviews for Storage Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional and proficient.Claude S. | Overall Experience
Customer did not leave a comment.Camilo J. | Overall Experience
I think this facility is very well managed. Doron was always available and helpful and even though we moved stuff out in 3 separate moves they were all handled very well. Great service - thank you!Maya S. | Overall Experience
We used the facility for over 7 years. We always had access, the facility was clean and the staff was always very accommodating and friendly, yet professional.HEIDI EVORA S. | Overall Experience
Great service as always. Thanks for everything.Nicky G. | Overall Experience
The lockbox didn't have the keys in them, an employee had to help me get the keys, the app didn't help at all!Andrea S.
I am rating U-Haul more than Storage Plus. It took 45 minutes to get my vehicle through their mobile check-in, and next to impossible to speak or chat with anyone for help. When we finally got our vehicle we found someone's old drink bottle in the cabâ€”not what we wanted to see in this covid-world. While we were eventually able to speak with someone who was able to give us a discounted rate, we will look elsewhere next time.Craig K.
Everything was great on time and welcomingRamona B.
Experience was great, friendly, and informative. Will rent again!Kristal D.
Customer did not leave a comment.Abir J.
Theo, who facilitated our rental, was great! As a first time renter. He had the patience to explain how the U-Haul system worked. He let us know that there was another reservation after ours, which was helpful. Straightforward, to the point, what more can you ask for? Thanks!CHRISTIAN V.
Customer did not leave a comment.Ivonne O.
Customer did not leave a comment.Sungwon R.
Customer did not leave a comment.Sungwon R.
easy as can be, quick rental!Miyer F.
Customer did not leave a comment.Sebastian G.
Customer did not leave a comment.Charlotte W.
Customer did not leave a comment.David B.
Excellent for everything and all employees!eric S.
Customer did not leave a comment.Joseph F.
Uhaul can improve the service by keeping to the agreement when reservations are made! I was lied to OVERCHARGED AND WENT THROUGH HEELL TO IBTAI. A REFUND. I think uhaul should check in with their customers when equippement is picked up and returned. Uhaul makes promises they don't keep.sebiila O.
Always very helpful Theo always looking out Thanks GuysTODD P. | Overall Experience
Customer did not leave a comment.Leslie W.
The wire on top of my locker was cut, but the staff there were so friendly and welcoming. Amazing people!Deepal P. | Reservation
Personnel at front desk are very friendly and they explained everything pretty clear before you sing the contract. Thank you!Necdali C. | Reservation
Customer did not leave a comment.Matthew H.
Lovely staff, great facilityCARLY D. | Overall Experience
Customer did not leave a comment.Abram S.
This place has only one van, so be advised that if there's any conflict with another reservation you might get sent to another location. The good news is that they had the van there for me and it was ready to go, and the customer service was really nice.Isaac E.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Amado D.
Customer did not leave a comment.Rasem A.
I made a reservation for a location in north Brooklyn to rent a van for moving. I arrived at said location to find that they don't even have vans there at all. Confused, the service rep called U Haul and explained the mishap; from there I was given the option to pick up another van in Brooklyn or Queens. Brooklyn being more convenient I chose that but when I arrived, was told my reservation was actually in Queens. I spent money taking three different car services to each location needlessly- not only a waste of money but also of precious time. Moving is already stressful enough without these unnecessary errors.Zach L.
The address on the uhaul website for this location, when entered in google maps, brings you a few miles away from the correct location. The only way to get to the correct location is to enter Storage Plus AND the address as the destination.Steven E.