Customer did not leave a comment.Ariella A. | Overall Experience
Customer Reviews for Storage Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I left the key in the box next to the locker that had the key in the first place. I saw the instructions to late that I was supposed to place back in the lock. Maybe if you're more crear with the steps to follow will be great. I don't know if I'm going to be charged extra for that but I didn't read the instructions cause it was the last step and I usually just drop the key in the key hall in other U-HaulsJesus M.
Everyone I talked to was very nice and helpful! Thanks for storing my stuff!Eva P. | Overall Experience
Customer did not leave a comment.Marcello B. | Overall Experience
Customer did not leave a comment.ADRIS J. | Overall Experience
Customer did not leave a comment.Jamilatu B. | Overall Experience
Customer did not leave a comment.Alexander B. | Overall Experience
More than one thing: 1. This location is ridiculously isolated. It's at the back of an industrial lot, adjacent to heap of broken pallets and old tires. It's not near any public transit and taxi/uber drivers have trouble locating the address. Long story short: it's not a safe place for anyone to go with their wallet, much less their smartphone, AND passport. 2. The check-in process needs to be EXPLICITLY described beforehand. I read the emails and downloaded the app beforehand, but didn't receive adequate details until just before my reservation. I didn't realize that I would need to either 1) take a Live Photo of my passport, or 2) have a third party answer a live call from a 1-800 numberâ€¦ And since I had already commuted to this back alley between two warehouses without my passport I had to scramble to get a family member to stop what they were doing and answer a call that HALF of my contacts didn't receive because of spam blockers.STEVEN B.
The location was great and helpful within the constraints UHaul creates. UHaul's system for rentals is trash. You're at the mercy of the person who rents a vehicle before you. If they don't return it on time, you wait. At the site. For the person to return it. Of course UHaul doesn't care because they get to charge the late person extra money for the late return and they charge you for whatever period you've rented it for anyway. You wanted 1-5? Well now you've got 3-7. Sorry you waited.Daniel N.
The lockbox didn't have the keys in them, an employee had to help me get the keys, the app didn't help at all!Andrea S.
I am rating U-Haul more than Storage Plus. It took 45 minutes to get my vehicle through their mobile check-in, and next to impossible to speak or chat with anyone for help. When we finally got our vehicle we found someone's old drink bottle in the cabâ€”not what we wanted to see in this covid-world. While we were eventually able to speak with someone who was able to give us a discounted rate, we will look elsewhere next time.Craig K.
Everything was great on time and welcomingRamona B.
Experience was great, friendly, and informative. Will rent again!Kristal D.
Customer did not leave a comment.Abir J.
Theo, who facilitated our rental, was great! As a first time renter. He had the patience to explain how the U-Haul system worked. He let us know that there was another reservation after ours, which was helpful. Straightforward, to the point, what more can you ask for? Thanks!CHRISTIAN V.
Customer did not leave a comment.Ivonne O.
Customer did not leave a comment.Sungwon R.
Customer did not leave a comment.Sungwon R.
easy as can be, quick rental!Miyer F.
Customer did not leave a comment.Sebastian G.
Customer did not leave a comment.Charlotte W.
Customer did not leave a comment.David B.
Excellent for everything and all employees!eric S.
Customer did not leave a comment.Joseph F.
Uhaul can improve the service by keeping to the agreement when reservations are made! I was lied to OVERCHARGED AND WENT THROUGH HEELL TO IBTAI. A REFUND. I think uhaul should check in with their customers when equippement is picked up and returned. Uhaul makes promises they don't keep.sebiila O.
Customer did not leave a comment.Leslie W.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.Abram S.
This place has only one van, so be advised that if there's any conflict with another reservation you might get sent to another location. The good news is that they had the van there for me and it was ready to go, and the customer service was really nice.Isaac E.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Amado D.
Customer did not leave a comment.Rasem A.
I made a reservation for a location in north Brooklyn to rent a van for moving. I arrived at said location to find that they don't even have vans there at all. Confused, the service rep called U Haul and explained the mishap; from there I was given the option to pick up another van in Brooklyn or Queens. Brooklyn being more convenient I chose that but when I arrived, was told my reservation was actually in Queens. I spent money taking three different car services to each location needlessly- not only a waste of money but also of precious time. Moving is already stressful enough without these unnecessary errors.Zach L.
The address on the uhaul website for this location, when entered in google maps, brings you a few miles away from the correct location. The only way to get to the correct location is to enter Storage Plus AND the address as the destination.Steven E.