Customer Reviews for Storage Plus
(U-Haul Neighborhood Dealer)

361 reviews

2925 Cincinnati Dayton Rd   Middletown, OH 45044

(513) 424-4470

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(513) 424-4470

2925 Cincinnati Dayton Rd
Middletown, OH 45044

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

It was all good

Robert R. 
Rating:
3.0

The only rough part of the experience was the check-in hurdles to clear before I was able to use the truck, which took almost an hour to do which mostly involved sitting and waiting, meaning I had to rush back to return it in time because I planned to use that time for moving. It would have been nice to have been told how long the check-in process usually takes.

Timothy Z. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Renee L.  |  Overall Experience 
Rating:
5.0

I tried to call per instruction to say that everything was brought back but the telephone number did not work

David M. 
Rating:
5.0

Customer did not leave a comment.

Zainab O. 
Rating:
5.0

I had my stuff there for almost two years and I had no problems. They were very helpful during the Pandemic. Even with my move they was helpful.

Mary L.  |  Overall Experience 
Rating:
5.0

Clean the inside of the vehicle s little better.

MARK G. 
Rating:
5.0

Excellent customer service

Martin W. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Tony and crew are always great providing excellent service.

JOSEPH P. 
Rating:
5.0

This storage unit was the easiest to check-in and to check out. Everyone was always friendly when I needed a question answered. The area around the units was always maintained and clean. They are awesome.

Carla P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M.  |  Overall Experience 
Rating:
5.0

Guys are pros doing what they are doing. Keep it up!

MIGUEL M. 
Rating:
4.0

Customer did not leave a comment.

Calvin C. 
Rating:
5.0

Everyone was very professional. The truck was exceptionally clean not only in the cab, but in the back too.

tom M. 
Rating:
5.0

I found excellent service here so from my site awesome!

mani A. 
Rating:
5.0

Great service! Highly recommend.

john W. 
Rating:
4.0

Nothing needs to improve. The gentleman at the desk was very helpful and efficient and the location was very convenient.

Arlie C. 
Rating:
5.0

very secure and well maintained storage facility with great staff and easy access to your storage locker , would highly recomend .

travis r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bhuvan M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jackie C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery T. 
Rating:
5.0

Customer did not leave a comment.

Jaime S. 
Rating:
4.0

Customer did not leave a comment.

Jarrod M. 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Bhuvan M. 
Rating:
5.0

They have mice! A lot of my things got destroyed despite the “mice traps” they have set up

Emily N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
5.0

Great place for the price. Units are well maintained. Clean and dry..

Doug H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert J. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY N. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE E. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
3.0

Returned after hours

Carla P. 
Rating:
4.0

Customer did not leave a comment.

Kade R. 
Rating:
5.0

Friendly staff, quick pick up and drop off

Linda P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

GREG C. 
Rating:
4.0

The riide was a bit bumpy but it was overall good.

carmela D. 
Rating:
4.0

Customer did not leave a comment.

Tony K. 
Rating:
4.0

I was charged a random $17.00+some odd cents charge today. When I called to ask why, I was sent to voicemail and left a message. Still waiting for a response. I returned it way before the 24 hour deadline and replaced all fuel I'd used. The cab and trailer were both cleaned before I returned it so I'm really unsure of why I had a random charge to my account.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
5.0

The company needs to help the employee with better systems

Joshua N. 
Rating:
4.0

The time from arrival to when I leave with the trailer needs to be shorter. Part of it was an issue with the trailer hook up to my truck. But the paperwork and getting everything in order shouldn't take that long.

Robert C. 
Rating:
1.0

Had a truck but no keys. My 9:30 move was delayed until 11:30. Had to drive 30 additional miles to pick up another truck

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Something needs to be corrected with the U-Haul Help program. Superior Movers never showed up for the Move which left the Homeowner panic, because the buyer was moving into the home by 6 PM. If it wasn't for the neighbors, this wouldn't have happened. I've tried repeatedly to use your system and it seems to force to re-Hire another mover. It's impossible to do that with a few hours left to be moved. I called your numbered and reached a person who directed me to another phone number that ended up being another recorded message. It isn't customer-friendly and I should not be charged including any service fee. I'm a Realtor and I will never recommend U-Haul Helps to any of my clients in the future. Superior Movers never returned or answered any of my repeated calls. Voice Mail was full, so I couldn't leave a message. I also made several Text messages that weren't answered. They should be removed from your service. Order # B4B495C8 Job # JB-B8D73C65 Payment Code 493326 Bruce Koehler

Justin U. 
Rating:
1.0

It took an hour for us to get our rental. We rented the uhaul for 4 hours and arrived at 9am for pick up and didn't get it in our possession for 1 hour then were told we had 3 hours to return it. There were 2 people in front of us in line and honestly there's no reason it should take 1 hour to get your pick up.

Micheal W. 
Rating:
5.0

Very good customer service. Nice facility great interaction with a gentleman provided our truck. Overall great experience I would use them again.

Janet W. 
Rating:
5.0

Customer did not leave a comment.

Roy H. 
Rating:
5.0

Customer did not leave a comment.

Jake L. 
Rating:
5.0

Customer did not leave a comment.

WESLEY T. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
4.0

The vehicle was not the cleanest. Spilled beverage remnants and some debris in the cab.

GREG C. 
Rating:
4.0

Dropped vehicle off after hours. Instructions were clear and easy to follow for leaving the vehicle.

Leslie C. 
Rating:
5.0

I think the staff always goes above and beyond to help the customer. This is about the fifth or sixth time I have rented from this location and I will continue to go back to them. They are professional, helpful, and very courteous. I would highly recommend this location.

Jay B. 
Rating:
5.0

Very polite & friendly. Check in & out was fast & easy.

Lisa G. 
Rating:
3.0

Open hours are limited. I would prefer to have someone check the truck when I returned it at 2:45 pm

Daniel K. 
Rating:
4.0

The guy running it was very helpful

Robert K. 
Rating:
5.0

Customer did not leave a comment.

billy C. 
Rating:
5.0

Customer did not leave a comment.

Sheila L. 
Rating:
5.0

Customer did not leave a comment.

TIM M. 
Rating:
5.0

Customer did not leave a comment.

richard R. 
Rating:
5.0

Customer did not leave a comment.

Dan V. 
Rating:
3.0

We had an excellent experience with our U-Haul move, Even one ofthe women in our group drove the truck and said it was very easily handled. Everything arrived clean and in perfect shape and the two moving guys -( names if you wish)- were GREAT!

Jennie W. 
Rating:
5.0

Customer did not leave a comment.

tony W. 
Rating:
5.0

Customer did not leave a comment.

Brian I. 
Rating:
5.0

Customer did not leave a comment.

Deanna C. 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

Mbarek B. 
Rating:
5.0

Customer did not leave a comment.

Mbarek B. 
Rating:
3.0

Customer did not leave a comment.

Dennis N. 
Rating:
3.0

Customer did not leave a comment.

Ben J. 
Rating:
3.0

The lady we met with, I forget her name, was so friendly & sweet!! The storage unit we rent was perfect for us. No complaints. The ONLY issue we had was putting our code in to get in & then out.

Justin O.  |  Reservation 
Rating:
2.0

Mileage was not correct at time of rental was told it would be corrected didn't happen and overcharged for gas. Not happy about it

Brad D. 
Rating:
1.0

The girl who answered the phone was extremely rude, she akso would not allow me to talk with anyone else nor give me information regarding my final bill.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Nice staff. Thank you

Kim R. 
Rating:
3.0

Customer did not leave a comment.

Jessica L. 
Rating:
4.0

They had more than one hand truck but gave us the one with a broken rale. The hand truck slipped and the rale cut across my Daughters hand cutting all of her fingers.

Denise L. 
Rating:
5.0

Customer did not leave a comment.

sean H. 
Rating:
4.0

Customer did not leave a comment.

Lynn T. 
Rating:
5.0

Customer did not leave a comment.

Andy B. 
Rating:
5.0

Customer did not leave a comment.

Kim C. 
Rating:
5.0

Customer did not leave a comment.

Rachel D. 
Rating:
4.0

Customer did not leave a comment.

Joel E. 
Rating:
2.0

Back of unit had broken glass in it. Was a pain to rent I hope I never have to rent from you again.

Emery K. 
Rating:
4.0

Customer did not leave a comment.

carl C. 
Rating:
5.0

Customer did not leave a comment.

Mohamed K. 
Rating:
1.0

I reserved the storage unit online move in date 10/28/2019. Can't get the code & unit # cz to my surprise when I went to get it at 4pm the office was closed.

MYRNAELIZ B.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

TAMMY B. 
Rating:
5.0

The lady that check me in was a star employee.She was amazing

Brandie D. 
Rating:
4.0

Online pick up takes FOREVER.

Dylan S. 
Rating:
3.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Excellent service !

Ryan S. 
Rating:
3.0

Customer did not leave a comment.

richard R. 
Rating:
5.0

Nothing to be improved upon. Staff went out of their way to be helpful. We will absolutely go back to that U-Haul store for future rentals.

gail C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
4.0

Very nice person working at the location.

Rahul B. 
Rating:
4.0

.

Michael M.  |  Reservation 
Rating:
4.0

.

Michael M.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Krista W. 
Rating:
3.0

Know how to better assist in instructing to load a vehicle onto a uhaul vehicle transport.

charlene H. 
Rating:
5.0

Very happy with this location and staff. I am a returning customer

James F. 
Rating:
3.0

When I dropped off the truck the guy working there said I wasn't in the computer to drop off there and that he couldn't find me in the system. My paperwork said that was the place to drop it off.

David G. 
Rating:
2.0

Closed at 2 on a Saturday!! Not convenient.

Michael H. 
Rating:
5.0

Very nice equipment and the staff at this location were great ! Will be a returning customer

James F. 
Rating:
4.0

Storage facility is fine. Was not warned that the unit has two doors instead of one.

Laura M.  |  Reservation 
Rating:
4.0

Very friendly and helpful. Reasonable rates. Very quick response to the minor issue I found. There was a lock left on the door to my new unit and he was there quickly to remove it for me.

Susan S.  |  Reservation 
Rating:
4.0

Awesome!

Hailey H.  |  Reservation 
Rating:
3.0

easy in and out to the facility

Shellie B.  |  Reservation 
Rating:
3.0

Stop was Pleasant and helpful. The lot does hold water in the alleyways though

KAITLIN H.  |  First Impressions 
Rating:
3.0

This is an older facility but the storage unit we rented is clean and the facility seems to be safe. They have security cameras covering the place. And it was the cheapest in town.

MATT JESSICA S.  |  First Impressions 
Rating:
2.0

Walls are rusty and there`s a small ripped section on the lower right hand side with sharp edges. Clean otherwise.

DONNIE S.  |  First Impressions 
Rating:
2.0

My unit appears to be dry. I can touch my neighbors stored items from the top of my unit as the walls don`t go all the way to the ceiling. It has doors on both ends of the unit which is a plus.

STACEY M.  |  First Impressions 
No reviews have been submitted for this location.

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