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ashley b | Overall Experience
Customer Reviews for Storage Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one from the office was there even though office hours were until 2pm and it was 1pm when I arrived. I called the number and was told that they would call me back in 10 minutes to set it up virtually; however, no one called until 2 hours after our conversation. At that time I had already cancelled and set up storage somewhere else. Very bad customer service.
Ketty C | ReservationVery clean and secure facility and the people were very nice to work with.
don r | Overall ExperienceThey charged me over 500$ in fees after I moved out. Hard to contact staff. This place is a hassle
Niles H | Overall ExperienceFriendly straight forward customer service and they actually call you back when you have questions or a problem and are eager to solve your issues or problem
Stephanie R | ReservationWe used the storage space for four years. Easy to access, safe, and secure. Never any issues or concerns.
Andrew M | Overall ExperienceI'll def be a returning customer. I've had several different size units over the last 3 years and I've never had any issues or anything.
Kelly S | Overall ExperienceOnly one of my doors would go up and I didn’t realize when reserving the unit that it would be 2 small doors versus one large door.
Cody W | Overall ExperienceThe guy was very friendly and answered all my questions. Hi even got a Uhaul trailer from this place place bc of the guy. Being so nice and even helped me get it all set up to my car.
brian J | Overall ExperienceImpossible to get in contact with never could get ahold of anyone to pay and then tried to get in contact several times before the auction and yet still lost all of my things. F this place
Erika H | Overall ExperienceI had my stuff there for almost two years and I had no problems. They were very helpful during the Pandemic. Even with my move they was helpful.
Mary L | Overall ExperienceThis storage unit was the easiest to check-in and to check out. Everyone was always friendly when I needed a question answered. The area around the units was always maintained and clean. They are awesome.
CARLA P | Overall Experiencevery secure and well maintained storage facility with great staff and easy access to your storage locker , would highly recomend .
travis r | Overall ExperienceThey have mice! A lot of my things got destroyed despite the “mice traps” they have set up
Emily N | Overall ExperienceGreat place for the price. Units are well maintained. Clean and dry..
Doug H | Overall ExperienceThe lady we met with, I forget her name, was so friendly & sweet!! The storage unit we rent was perfect for us. No complaints. The ONLY issue we had was putting our code in to get in & then out.
Justin O | ReservationI reserved the storage unit online move in date 10/28/2019. Can't get the code & unit # cz to my surprise when I went to get it at 4pm the office was closed.
MYRNAELIZ B | Reservation.
Michael M | Reservation.
Michael M | ReservationStorage facility is fine. Was not warned that the unit has two doors instead of one.
Laura M | Reservationgood
Yumeng S | ReservationVery friendly and helpful. Reasonable rates. Very quick response to the minor issue I found. There was a lock left on the door to my new unit and he was there quickly to remove it for me.
Susan S | ReservationClean storage area exactly what was in description key pad entry to lot and your own lock on your space.!
Michelle G | ReservationAwesome!
Hailey H | Reservationeasy in and out to the facility
Shellie B | ReservationAwful. Went to another storage unit because I tried contacting this one for two days straight and absolutely nobody answered me or returned my voicemails.
Ciara P | ReservationUnfortunately, I could not move into the storage unit because the door was not 8 ft high so my tractor would not fit. The facility was clean and the employee was very professional and helpful.
Gary H | ReservationStop was Pleasant and helpful. The lot does hold water in the alleyways though
KAITLIN H | First ImpressionsThis is an older facility but the storage unit we rented is clean and the facility seems to be safe. They have security cameras covering the place. And it was the cheapest in town.
MATT J | First ImpressionsActual facility and workers were great but they knew nothing about your booking site.
Privacy R | First ImpressionsStaff was very friendly!
Privacy R | First ImpressionsGreat service! Very friendly and helpful.
Privacy R | First ImpressionsWalls are rusty and there`s a small ripped section on the lower right hand side with sharp edges. Clean otherwise.
DONNIE S | First ImpressionsTook over an hour to get our reservation completed and the guy had no idea of our price or what we were to pay, nor where our storage unit was or how to use the keypad.
Privacy R | First ImpressionsReserved the unit online to sign for it the next day. An employee called to verify the reservation and informed me of the hours which was nice. Facility is decent, keyed entry, easy access.
Privacy R | First ImpressionsI got the wrong sized storage unit. The Facility Manager upgraded us to a larger unit with no problems and gave us a few days to vacate the smaller unit. Great establishment and service!
Privacy R | First ImpressionsThe unit is clean-pest free. The doors are easy to use though paint flakes fall. Access is easy, but secure. Complaint: w/rain a puddle of water formed outside our unit, which froze-created a hazard.
Privacy R | First ImpressionsThe spaces are not clearly marked so we where not sure were to park. There was also a $20 administrative fee that was not mentioned when you made reservations.
Privacy R | First ImpressionsThe online process was quick and easy
Privacy R | First ImpressionsNice, clean, accessible units. Plus a military discount.
Privacy R | First ImpressionsGood value
Privacy R | First ImpressionsI`m very happy with this facility. Wish there were lights. We arrived really late from another state, lights would have helped immensely. Maybe lights are not a normal amenity but they would be nice.
Privacy R | First ImpressionsVery nice people.
Privacy R | First ImpressionsEverything was ready and unit is clean and taken care of.
Privacy R | First ImpressionsThe service was quick and courteous! My outdoor lot was ready and the application process was smooth. The rates are very reasonable. I can easily recommend this storage facility.
Privacy R | First ImpressionsGuy that did contract was very slow and didn`t know how to use computers.
Privacy R | First ImpressionsTony was great
Privacy R | First ImpressionsTony was great
Privacy R | First ImpressionsThese guys are great. Quickly helped me get my spot reserved and moved in. Available even after hours when I had a question. The facilities are clean and solid. EXCELLENT!
Privacy R | First ImpressionsClimate controlled directly next to the door that is open to the outside. Unit with a ventilation ducting blocking 10% of the storage needed. Being charged the same amount as units with no blockage.
Privacy R | First Impressions