Associate at the front was helpful, knowledgeable, and friendly. Only thing I didn't like was the website for the handheld check in - really bad software with regard to the Location/GPS... kept screwing up my turn-in.ROBERT N.
Customer Reviews for Storage Plus
(U-Haul Neighborhood Dealer)
Pocatello, ID 83202
Services at this Location:
- Tuesday - Friday:
9 am - 1 pm / 2 pm - 6 pm
8 am - 1 pm / 2 pm - 1 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Richard W.
They were great! Convenient and quick :)Noah R.
I will never use uhaul again for anything. I asked for furniture dollys online and the website said they were available, got to pick up and the site doesn't offer them which is fine, except I was assured I wouldn't be charged for them. When I turned my keys in late at night and used the online service to do so it had the furniture dollys listed as a charge. I told you I didn't agree with the charge and explained why. I was promised a uhaul rep would reach out to me. It never happened, until today when I got a receipt that included the furniture dolly charge. While it's only $28 I do not appreciate the dishonesty and the in professionalism.KYLE R.
Clean warm and a staff member met me before I could get to the door.ROBERT D.
confusing on availability of truck. delayed confirmation on availability Actual representatives at the two locations we worked with were very kind and helpful.. .issues were more on a corporate levelkathy Y.
I'm not the customer. They have the wrong email address. I've never done business with this Uhaul outlet. I sent an earlier email response when they sent me someone else's invoice by mistake. And now you request a review? LOL I'm just thankful that I myself didn't do business with your location, and have you sending my invoice, with my info, out to strangers. I contacted the customer (his number was on the invoice) and let him know. I'm sure he shares my opinion. Bad job guys Thumbs downgreg S.
no suggestions. Everything was done well.RICHARD K.
Customer did not leave a comment.Sara D.
Customer did not leave a comment.Alicia M.
Customer did not leave a comment.Brandon A.
Customer did not leave a comment.Sarah V.
Customer did not leave a comment.Nicholas C.
Customer did not leave a comment.gorden G.
The location was hard to find as Google Maps takes you to a wrong location. It would have been helpful to have a u-haul sign on the road or a truck parked out front to make it more visible.Karen S.
Excellent service!Shawn A.
Customer did not leave a comment.Jay A.
Customer did not leave a comment.Richard N.
The lady from the call center in Boise (Camara) was EXTREMELY RUDE! The truck was not at the location that was told to us and Camara was completely a pain in the ass and I would have fired her on the spot if she had been working in my company! This woman should not be in customer service AT ALL! Not only is she completely rude to the customers but she is rude to the service centers in Pocatello as well!Ryan K.
Customer did not leave a comment.Juanita M.
not one thing. thanks!David W.
Great service as alwaysKyle S.
Customer did not leave a comment.Edgar G.
Customer did not leave a comment.jefferey R.
Customer did not leave a comment.John E. S.
Customer did not leave a comment.Misty C.
Customer did not leave a comment.Joe A.
I always use this location. Very clean and professional. Employees take the time to explain the rental and answer all my questions. I will continue to use Storage Plus as my go to Uhaul.Kyle S.
Kyle was the best representative of Uhaul I have dealt with hands down and I have rented all over the US since 2012. Thanks, Vikk NicollVikk D.
The customer service rep/possible owner was awesome! Great service and a good attitude to match! 10/10! Plus my kid says the cookies were delicious!Nick O.
Amazing customer service. The worker was amazingly helpful and incredibly friendly!!!Samantha C.
Customer did not leave a comment.Spencer S.
The gentleman that helped me is truly a gem. In today's environment with poor customer service. He was perfect in every aspect of his job. I give him a 10 out of 9Mike G.
Van was clean but had been smoked in, maybe there's not a policy for no smoking but I won't rent from Uhaul again if there's NOT a no smoking policy because I don't want all of my stuff to smell like smoke. For only having 5338 miles on the van, it sure was used HARD!! The passanger side sun visor had been completely ripped off and there were letters carved into the glove box on the passangers side. All went well at the pickup/dropoff location, very very nice people and I would be pleased to work with them again!!Linda D.
Customer did not leave a comment.Silvia R.
They were very awesome, thanksAndiy W.
Customer did not leave a comment.Kenneth T.
Customer did not leave a comment.Douglas R.
The guy was very helpful and had some good stories (we were talking while he waited for the computer to unfreeze). I recommend updating your systems so that doesn't happen. This was also the first time I got in a uhaul truck and a check engine light or some other dashboard light wasn't on.Timothy D.
Kyle was very helpful and kind. Made the experience more bearable. Appreciate all his helpCAMILLE K.
Customer did not leave a comment.Quincy P.
Have trucks available where I originally went to and not be sent somewhere else.brandon M.
The service at Storage Plus was great the U-haul mobile ap and the computer system needs help and did not work very wellmichael B.
Customer did not leave a comment.Nanci H.
Kyle was very help and great to work with!Jim L.
The Idaho location was great and couldn't believe the experience I had in New York. They agreed the transmission was having problems.Devin B.
Customer did not leave a comment.Devin B.
Not much. Excellent service. Very friendly .Hales J.
Customer did not leave a comment.Rebecca H.
Customer did not leave a comment.Danette S.
Lisa & Kyle were awesome!!! Great customer service, thank you.Ann P.
Kyle and Lisa are the BOMB!!!DAVE K.
These people have their act together and are excellent operators.Jim P.
Personnel at desk was awesome. She was busy and still made time to help all with a smile and a pleasant disposition. The street address is confusing because the Hiline Road turns right and also goes straight about 180 yards from the store. As well, Hiline changes it's name at that point. Street name is not UHaul's fault. Good experience, super staff assistance.Danny W.
Customer did not leave a comment.Tyler L.
Customer did not leave a comment.Daniel H.
I absolulty have nothing bad to say the rental was A very good experience and the return was just as well.james C.
Very nice operation for a smaller dealer. Everything was as promised, both persons I dealt with were friendly, helpful, courteous and professional. I have no complaints whatsoever! Thank you!Bruce L.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.Jane D.
Great people great place!suzanne L.
Customer did not leave a comment.Dean L.
Customer did not leave a comment.katheryn M.
Customer did not leave a comment.David C.
Great experience. Will use again soon!Hugh F.
I will not go to another place besides this location as long as I live in Pocatello!!! They are the best at everything and treated me with respect and courtesy. The best customer service I have ever had in any UHAUL experience!!!!!SVEN B.
Customer did not leave a comment.ricardo P.
Customer did not leave a comment.ALEXANDER E.
Everything's was great! Thank youSonja B.
You cannot improve upon the excellent customer service and treatment I received from this location! I will always come back here for my U-haul needs!!!!Sven B.
Customer did not leave a comment.STEVE G.
Customer did not leave a comment.Marshall L.
Customer did not leave a comment.Stetson B.
Great business owners Very service orientedAndrea M.
This facility and staff is what every uhaul needs,... they could be used as a model as to how the company should be ran and how staff interacts with customers. Great! Great! service.Dana H.
Made it fast and easy.Dolan I.
This place has saved U-Haul's reputation for me. The owners were amazing! The lobby was warm and clean. They took care of everything quickly and easily. Thank you!!Dakota M.
very friendlyDiana R.
Customer did not leave a comment.Robert T.
Very kind and professional had the equipment I needed and it was very clean. Worked perfect for my needsKyle S.
The service at the Pocatello station was amazing! I would heartily recommend anyone in southeast Idaho to use this location for their U-Haul needs.GARY S.
Kyle and Lisa went above and beyond to help me rent the Uhaul truck. I placed a reservation on Monday, and they followed up each day to keep me updated. They also went out of their way to get the truck from another location to theirs.Jennifer N.
The Service was great, the location was a little cramped for getting the equipment in and out.Frank D.
They are the friendliest, caring people I've done business with in a long time. I appreciate their professionalism, care and overall customer service. They engaged us in conversation, were joking with us and bode us well in our move. I would use this facility 10 times over if I needed a uhaul in Idaho again.Nicholas S.
Customer did not leave a comment.swade V.
My experience was very good. I can't think of anything that would have made it any better.Thomas D.
Kyle Steed was very friendly and helpful, it was a great experience!!!Debby J.
Nothing. I have rented twice now from this location. Kyle is always awesome to work with.Anthony A.
Kyle was very professional and helpful in his support in hooking up the trailer and explanation of procedures. I will recommend this location any day to any one, thank youMARK T.
Kyle Steed was friendly, helpful and accommodating! We had a wonderful experience thanks to him!!!Debby J.
Customer did not leave a comment.Thure J.
I mad a reservation with U0Haul on so 5th Ave in Pocatello ID early Feb. My apt wasnt ready. I telephoned and changed the date to Mar 10, 2018. My apt was ready earlier than expected. Approx. Feb 24th I attempted to modify my reservation online and was unsuccessful. I telephoned my local uhaul store on so 5th in Pocatello their phone forwarded my call to the 800 number. After being transferred a couple of times on hold for over 33 minutes and being disconnected I FINALLY got to a live person! She said, Our system is down but I'll make the change for you and email you a confirmation, for a 20 ft truck, at the rate of $29.99 on Mar 3, 2018 pick up at 10am @ So 5th store.. The U-Haul rep did not make the change! That store didn't have availability for me and sent me to a different location nearly 10 miles away which cost me extra mileage in your truck. Although my service at the Storage Plus location in Chubbuck, ID was terrific. I'm very displeased with the 1-800 U-Haul rep and the so 5th location. If they would have answered their phone I would have to deal with the 1-800 rep. But if your system was down it affected all locations and your website. Im very displeased over all!!!Natalie H.
Customer did not leave a comment.Daniel S.
The host did great answering all my questions and concerns.ADAM W.
Very helpful and friendly agents. I would definitely recommend them to my family and friends.
Customer did not leave a comment.PAUL T.
Customer did not leave a comment.Anita R.
Customer did not leave a comment.Cassandra C.
The experience was okay if you consider the the location was not the one I requested the equipment from and the equipment was not what I requested. I was told that the tow dolly I reserved was drop at a different location and that I could pick one up at the location where I went. When I got there they did not have the tow dolly it was a car hauler trailer. It all worked out,considering it was the wrong place and the wrong equipment from what I requested.Don G.