Customer Reviews for Storage Pointe

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Pointe

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APRIL F.
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Customer did not leave a comment.

Charles J.
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LASHIA P.
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I would recommend I haul to anyone!

Brad P.
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Customer did not leave a comment.

Luke P.
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I wish these trucks were non-smoking...disgusting!

Robin I.
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Kenny O.
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theresa B.
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Overall, my first experience using Uhaul has been between average and below average. My first reservation was cancelled with a request for me drive out of town to pick up a Uhaul. A second reservation was made on a different date. I took the initiative to go to the location where the Uhaul was supposed to pickup and the time and location was changed without my notification via call or email. My telephone contact information was entered incorrectly due to a very distracted Uhaul staff who "assisted" with the 2nd reservation. There was no initiative to go above and beyond for customer satisfaction to obtain a Uhaul for the time and location that was placed(I keep a copy of my reservation receipt). I had to pay additional fees to stay in my apartment due to the first cancellation and additional fees to the movers due to service time and location was changed. There has to be a better source of communication between Uhaul and the customer. If I didn't do a firm confirmation on Oct 4,2019, I would not have been aware of the changes that was made without my notification. I wanted to thank Megan (Customer Service after hours) who provided me step by step instructions to pick up the Uhaul. She was very professional and apologized several times.

Guy B.
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karen C.
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ANESHA H.
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Beth C.
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I would have been better to have know where the pick up location was sooner than just the day ahead.

Robert S.
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John L.
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Thank You

William D.
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Everything was run efficiently and the auto transport had great tires and working lights, thank you

Walter H.
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Customer did not leave a comment.

Kalwey J.
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Was miss lead on gas requirement. Rental was on empty with 25 miles remaining. Was told to bring back with a quarter tank. I filled up the van $55 I returned the van 3/4 full. I was given a $16 credit. So the rental was $89 and $55 in gas so $144 total. I was told to contact corporate U-Haul to see what could be done. I don't have the time so I'm just out $50 some bucks. Great job on customer service.

Erin K.
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TOMMY P.
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Travis A H.
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None

Andrew L.
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have the store open at the pick up time or don't allow scheduling before the store opens. The truck was on E which it was supposed to be full so I was given a $35 dollar discount. it cause $40 to give me a half a tank. Look at current gas prices 40 gallon tank times $2.69. of course they took the $35.00 charge.

Brenda Y.
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Douglas T.
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Change their times open online to 10am.

michele A.
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Richard L.
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Oil light in truck was on and truck ran rough. Told Mgr and he said drive it! AC stopped working about 30 min of being in the truck and worked intermediatly more So not during the trip!

Michelle A.
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Employee came outside to help before I went inside.

Eric L.
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Ana R.
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Thomas H.
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Not ready for iPhone check in. Had to go looking for key

Parish T.
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I was charged $42.00 for furniture pads that this location forgot to put in the truck.

bernadette M.
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Only 1 person working on a busy saturday. Took a while to pick up equipment because of it. Lady had ppl at front counter and really couldn't come out to help hook up equipment. Would suggest just having more than 1 person on weekends

Steve C.
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1) Was told they closed at 7 pm - called and they were closed at 6 pm 2) No U-Haul signs from the street - drove by it twice and only because of GPS and another person was there who knew this was a U-Haul drop, did we leave it. 3) Was told that one ways out of state could be dropped off later than pickup time.As it turned out LC charged me an extra $20 day for dropping it off at 7 pm - said that was the policy. As I had a load of food and tools for Deweyville flood victims and could not make it by 3:30 pm. LA drop location person was kind, told me the 3:30 time was what I was to meet and refused a refund based on policy. I asked to speak to U-Haul Mgr for state, got number and explained situation and left my name at the LA U-Haul Head office, to call me - but no one did. I like U-Haul and will use it again - this was just a little disappointing. It may be right that it is in policy ... but needs clarity.

Gene D.
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Everything good.

Nancy M.
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ANNA M.
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Cindy C.
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Way to expensive for 4 hours

Ross L.
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Michael S.
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Trucks are too old, with too many miles. Additionally, budget is cheaper than uhaul. Good customer service, but products are not worth the cost.

William H.
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Karl S.
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kendra B.
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SCOTT M.
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Very helpful.

Kathy M.
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Frank B.
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Gary A.
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hours of operation start at 10:00 am, your U-HAUL business will never do well, !

Gary A.
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Steve J.
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MUHANNAD G.
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KATHY D.
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Specifically picked up a car hauler on our way out of town so personnel could make sure it was properly hooked up and lights were working correctly, but once we were on the road, only the parking lights on the trailer were operations - no brake lights or turn signals worked. Also one of the tire straps was not secured properly and came off in transit. Upon return to the drop off location, we found that the dolly assigned to us was not the one we actually had.

Lester V.
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Took a little while, because a new customer was ahead of me and had a lot of questions. I had to wait a little while, but when waited on, it went quickly.

RICHARD B.
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The employees at The Storage Pointe facility are awesome, great customer service!

melony L.
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Wonderful!

Joseph W.
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Life is great , enjoyed the service

Keith R.
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Customer did not leave a comment.

Christopher S.
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Very quick service and response time to questions. Do make sure you have all the equipment available for future customers before going through the payment process. The furniture dolly would have helped with my move but there weren't any at this location when we went to grab the pads and smaller items.

Kevin S.
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Medina R.
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Daniel C.
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Denise R.
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Patrick J.
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Nothing to improve. Superior service!

oscar C.
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ed E.
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Arnold V.
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Richard M.
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Johnnie E.
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Expensive, but only company that allowed me to tow my own stuff. Thanks

Cynthia G.
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He was very nice enjoyed my visit in the facility

larry J.
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your local business were great - the improvement needs to be with uhaul reservation and scheduling system - first it sent me to a location that didn't rent trailers - then booked a pick up at a location that isn't open on the day scheduled for pick up?? so corporate needs allot of work - thankfully all local locations called me and alerted me to the issue - all did a great job to help me - w/o their proactiveness the rental would have been a disaster - can't thank the local business owners enough for their helpfulness - would recommend them all

Richert S.
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Amber M.
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Mary E.
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Felt safe n secure picking truck up and bringing Bach after dark

JOSH G.
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Traitor was checked but pickup place when got home to load vehicle lights didn't work due to wires being old and frade. I had to purchase replacement wires for the trailer out of my pocket custermer service was rude and non helpful. This delayed my departure and made me late to my destination and is in acceptable

RICHARD B.
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Customer did not leave a comment.

AMY W.
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Trailer had one tail/brake light out. I was told to just take it because it was one of four lights and the others worked and he couldn't do anything because they're not a UHaul facility, but he would make a note of it on my paperwork that it was like that when I received the trailer. He was nice enough to hook the trailer up for me.

MIKE L.
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I dropped the trailer off after hours

Shannon H.
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These guys were great.

TIMOTHY H.
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Customer did not leave a comment.

JERRY P.
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PAM M.
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TRENT L.
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JOSEPH F.
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DEBORAH C.
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I didn't have running lights so I had to stop for the night instead of driving straight to my destination which is what I usually do. I had brake and signal lights but no running light so basically it cost me an additional almost $100 for a hotel room cause I couldn't drive after dark. If a relative hadn't told me about the lights it could have been a very unsafe trip.

Jeremy P.
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WILLIAM W.
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Terrance M.
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Continue great service

WILLIAM V.
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MICHAL S.
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ANDRIA D.
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The pick up location was nice and clean. The guy was very nice and helpful. The only thing I had a problem with was that I made a reservation and didn't get what I asked for. So no I'll probably never use this company again.

DONNA H.
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The only reason I would not recommend this store is due to it's location. I feel that I was not given enough mileage for this move due to this, which led to me going over the allotment.

ROBERT O.
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Customer did not leave a comment.

Cheryl R.
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Excellent business. Very nice and polite employees.

ROBERT O.
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I was very impressed with the drop off lacation

DIANE O.
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It was very unclear as to what I needed to do with the return of the equipment. I had no idea on arrival (after hours) as to where to drop the equipment, and what if any procedure was needed.

Rebecca D.
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Customer did not leave a comment.

CHRISTINE H.
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MARINI M.
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This place was in the middle of no where. ..

CYNDI K.
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Customer did not leave a comment.

CYNTHIA K.
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CYNDI K.
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RONALD S.
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would like to have picked up truck closer to home. 'staff was very friendly and helpful

ORELIA B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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