Customer Reviews for Storage Ranch LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

My experience with the storage unit was handled with the utmost professionalism Quito’s to your staff and facilities if ever I have a future need for a storage unit in the area I will definitely give you my business

Rating:

5.0

I wish to thank the staff at Storage Ranch. They went beyond the call of duty, took the extra effort, And made a difficult time for me a little smoother by their understanding and compassion. I will never forget Shannon and Tracy. Thanks for everything. Ted

Rating:

4.0

I was originally supposed to get a 26' uhaul from Pier 1 Storage @9 am on 3/9/23. When I arrived at 9am that morning there was no uhaul truck for my reservation. I was told that it had not been returned yet and they made a phone call to someone and there was a 26' uhaul in Lawton but I would have to go get it and return it to the lawton location and I would be charged mileage as well. They did offer a $50 credit on this unit for mileage. They said there was a 15' truck in town but that was all they had. No one ever called or anything to inform me that the truck for my reservation was not in yet. Bad customer experience with Pier 1. Will not return to them if at all possible

Rating:

3.0

Shady looking place as you arrive. Office door was really old and beat up and not clearly marked. Helpful staff when she got around to us. We were instructed to wait outside because office was so small only 2 customers could fit inside at a time and there were already 2 people in there. Phone kept ringing and clerk had to answer it 2-3 times during our transaction which was kind of annoying. Vehicle check in was easy once all the distractions were taken care of.

Rating:

1.0

You tried to cram your fucking insurance down my throat when I ordered online. I said no. Then I got it crammed down my throat when I arrived to retrieve my rental. I said no. How many times do I have to say FUCKING NO!? Do thick we're all just your punks? When I get the final bill, my $30 rental is $42. I ask how the fuck that's possible. Didn't even have the balls to say I charged you for the fucking insurance anyway. I was told it was for "taxes and stuff." Glad I caught it and forced her to take it off. I've rented many trailers from you in my life. It's always the same story. I hate giving this lady a poor review. They are all the same. So, you are hereby put on notice for 2 things: - I will go out of my way to find your competitors in the future. - If I'm stuck with one of your shitty trailers, and when the U-Haul asshole even *mentions* the fucking insurance, I will go the fuck off and cause a MASSIVE scene. "I wonder why he hot so mad for no reason." Game on dicks.

Rating:

5.0

Excellent customer service.Shannon and Tammy went behind the call of duty to help me and my daughter out in a difficult situation.I am certainly glad that they were there and I can only rate them at 100%.Ted Smith

Rating:

5.0

The hood wasn't latched on the 26 foot truck. It rattled for about 100 miles before we noticed what it was. It road like it had square wheels. Otherwise all was ok.

Rating:

3.0

This was a drop off area near my final move location which was nice but when I arrived to drop off there was very little room to park a 20' truck because there were already 5 other trucks and about 6 other pull behind trailers in a fairly small parking lot.

Rating:

4.0

The customer service was great ,the trailer was dirty and had belongings in it when we rented it.

Rating:

5.0

Everything went very well. Unfortunately, a little too much paperwork! 😁

Rating:

3.0

no comment

Rating:

5.0

Everybody was friendly and very helpful.

Rating:

5.0

I was spending money on a large unit with not much stuff. My son is a senior and my funds used to spend here will be spent on him. Thank you all.

Rating:

5.0

Outstanding service

Rating:

3.0

No one was there.......key was put in drop box

Rating:

5.0

Not the cleanest but was lower price .

Rating:

1.0

I was told it was a 24 hour rental. When brought back with in 24 hours I was charged 97 dollars instead of 45. I unhooked it by myself and hurt my back while doing it. I am 100 percent unhappy with the situation and will inform as many possible to not use the location.

Rating:

5.0

Top notch customer service and an agent who cared about her customers.

Rating:

5.0

Was pleased with the facility and my unit. I just currently have a spare bedroom at my house due to a divorce and am on a very tight budget at the moment so trying to save money where I can.

Rating:

3.0

Business was closed when we dropped it off Monday at 5:10 pm so no comment.

Rating:

3.0

The location was closed on the day my rental was due. The after hours return process is worse than ridiculous! I would have had to have sat at this location for over half a day to accomplish the type of return they wanted me to do.

Rating:

5.0

Nothing…all is well! 😊

Rating:

5.0

The lady is very nice lady

Rating:

5.0

No problems. I just no longer needed to store the furniture.

Rating:

5.0

Everything and everyone was polite and helpful

Rating:

5.0

My rental time with Storage Ranch was handled in a very efficient manner. Friendly staff that was always helpful in resolving any problem I had. Would recommend this Storage Ranch.

Rating:

3.0

The young lady working in the office was great! Truck had not been swept (grass and leaves) in truck. Cab was dusty, energy drink bottle in console. Previous rental was just the opposite, but at another location in Duncan, OK.

Rating:

3.0

the truck had trash in it. windshield was dirty. ive used uhaul a lot and the trucks were smoother riding. this one felt like it is on its last leg.

Rating:

3.0

I got charged for a dolly that they didn't even have at the location. So we never got one from uhaul and still got charged $7.00

Rating:

5.0

They need some help out there because of the disability people cannot pick up traders I am disabled and I had trouble picking up the dolly and putting it on the hitch so they need somebody to help disabled people thank you

Rating:

5.0

The lady who worked the desk was rude. After I moved in many of my friends warned me they have been stolen from at this location.

Rating:

2.0

Mainly a storage place, as the name of the business implies. The young woman was very friendly and helpful; I can't fault her. On the other hand, an upgrade for the business computer would be helpful. The system they use is PAINFULLY SLOW., and the inkjet printouts of contracts won't survive the first rain drop, spilled drink, etc..

Rating:

1.0

Please stop hiding all these extra charges. Be forefront about everything and don't say 19.99 and then it be over 100 in extra charges. If your prices beat the competitors and you lead the industry in a niche market you don't have to nickle and dime folks. Also the lady i dealt with said she was unable to answer any of my questions because she doesn't know.

Rating:

4.0

Service was excellent, I was in the truck and on my way very quickly. Returning the truck after hours was also very easy, especially for someone who isn't tech savvy.

Rating:

5.0

Over charged , staff where rude and lied, and i would not recommend anyone to spend a dime with them.

Rating:

1.0

None of the places had my truck I needed I ended up having to go to a total different town if they r gonna rent uhauls make sure u send us to the right place n they have the truck ur gonna pick up this is ridiculous

Rating:

5.0

I was unable to complete return on phone app. We tried from multiple phones. It froze multiple times and would not accept any photo we submitted even though all of the parameters were met. So the personnel and locations were great, but the app is horrible.

Rating:

1.0

Information was not fully explained. I ended up paying well over what I should have. Flyers all over the building stated the rental should have only been $39.95 +mileage and taxes. Was informed I was paying $190 for the truck because it was a larger size. I returned to the same place I rented from and I will not use or recommend this location to anyone in the future. I am beyond dissatisfied and disappointed in the lack of information given when renting this truck and I spoke with someone from customer service and was then transferred to someone else who could help with the price I was paying. I was informed I should only be paying the $39.95 the mileage and the taxes since returning to the same location due to it being considered a local move.

Rating:

3.0

Shannon was very friendly and helpful! We will use equipment from this location again in the future!

Rating:

5.0

Great job Storage Ranch! This storage co. is very inexpensive, nice and employees are great. I had a storage unit for 2 years after I moved from Duncan I kept it with some items in it after I moved to Shawnee just because it was nice and so inexpensive. Sherrie Hartzell

Rating:

1.0

Over charged by approximately 80 dollars not happy at all n they got more gas then when I received it never again uhaul

Rating:

3.0

I paid for a dozen moving blankets didn't get any. Just got bill still charged for them. There was broken glass in back no big deal I swept out but big sign above it saying $25 charge for not cleaning

Rating:

3.0

Very efficient reservation, pickup and return. Equipment was clean and in good shape. Whole process went very well. Thank you.

Rating:

3.0

Better parking for return equipment

Rating:

1.0

N/a

Rating:

3.0

Nobody was there so It was not indicated that I brought the truck back early, charging me all the amount when I didn't have it the 6 days. It was reported in when they came back into work, pushing my time to 1/1/2021. Dirty trick there buddy. I won't be dealing with U-Haul anymore, even if they are cheaper or have something better, doesn't matter, you do me wrong, I won't do business with you again.

Rating:

3.0

Is an well used older building, but functional with equment problems in the office.

Rating:

3.0

Make sure the equipment is better maintained. AC on the truck did NOT work while driving down the road. Not a good thing when it was over 108 degrees when we rented the truck. Also the truck was pretty badly "banged" up from previous rentals and didn't seem like anything was being done to correct this. Employee even said most damage on the truck was well over a year old. They had run out of the "damage" stickers because there were so many on this truck.

Rating:

5.0

I've turned three trucks in at this location and have been very satisfied. Agent was very friendly and helpful.

Rating:

5.0

This location was excellent. The woman who completed my transaction was incredibly friendly and helpful. My previous pickup location on Main on Duncan managed to “lose” my reservation that I made 12 days prior. Even after receiving confirmation the day prior to pickup. A couple of Halliburton employees were able to arrive prior to the locations opening at 8:00 and get the truck I reserved. Weird, right? Anyway, after the man running the Main location proved himself completely useless in helping me find a new truck, I found this location online. My truck and all of my supplies were ready in minutes. Will definitely recommend this location over the Main Street one.

Rating:

2.0

The interior of the truck was dirty- had not been cleaned from previous renters- the console had dried drink spills on it and down the front of it onto the floor area. When we done the online pickup @ 7am, we go through the entire process and we get our code and the key was NOT in the box- we called the U-haul # provided and had to wait on the manager to get there to go inside and get the key for us (was not her fault and she was there within 20 minutes). The location was extremely convenient, the online pickup was easy and the U-haul rep I called was amazing.

Rating:

5.0

Agent was very courteous and helpful. I would recommend this location to family and friends.

Rating:

5.0

Excellent customer service. Would highly recommend!

Rating:

5.0

I was totally satisfied at this location.

Rating:

1.0

They charged me $51.00 for gas I didnt need to pay for and still havent received it back yet.

Rating:

1.0

I was charged $234 and a guy rented same size truck and drove more miles returning to same place payed $129. Unless uhaul does something for me I'll never use uhaul again and I will tell everyone

Rating:

5.0

The agent was friendly and willing to help correct the screw up the agent in Seymour,Tx.

Rating:

5.0

All good. Open on December 31st.

Rating:

5.0

Have the equipment T the correct pickup location.

Rating:

5.0

Cherokee at Storage Ranch was excellent. Great customer service. Highly recommend renting from her at this facility.

Rating:

5.0

They were awesome

Rating:

5.0

I moved out my storage on July 3 2019 not Oct 14

Rating:

5.0

Everytime I went in to make a payment, the lady working was always friendly and enjoyable to visit with. If ever in the future I need to rent storage, Ill definitely come back to storage ranch.

Rating:

2.0

the rental agents did not verify fuel level or current mileage before renting the truck to me. as a result, I am being charged for 44 additional miles that were on the vehicle, instead of the actual 25 miles I drove the truck. I am currently disputing the payment u-haul is trying to collect from my bank account!!! the beginning mileage was 24024.1 miles on the odometer, but the rental contract says it was 23980.7 miles. i will NEVER rent from u-haul OR Penske again!!!!!!!!!!!!!!

Rating:

3.0

Trying to schedule over the phone with customer service was such a hassle. The lady was so rude and I was so frustrated. We “reserved” a truck and trailer 9 days before we needed it. 2 days before, the called and said the closest truck was FOUR HOURS AWAY. Ridiculous!! The pickup location we used was Easy to find. But I would suggest Keeping the truck and trailer easily assessable. The trailers bumper was stuck under a fence and we had a hard time getting it unstuck.

Rating:

5.0

When we have to put a hundred dollars deposit down right away why don't we get our deposit back right away because that unexpected extra deposit is grocery money for my family.

Rating:

5.0

U-HAUL made it easy. Thank you!!

Rating:

3.0

I don't understand why it's dang near $100 just to borrow for a couple hours.